Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,020 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy to have my eye test done. You have done the test in a very good way.”

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Posted 2 years ago

Hi Fakhra, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I had lots of problems with my eyes in the last few months and the optician Nadine Williamson was excellent and so caring. Jan was also excellent in sorting out my lens and frames. It was very difficult to find frames which suited my prescription and my face and she worked so hard to achieve this. The ideal frame for me is Oasis brand and it disappointing that these are no longer available.”

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Posted 2 years ago

Hi Jill, thank you for your wonderful review!

Posted 2 years ago

“Heanor Branch - staff 100% there for you - Optician so professional and helpful -also very calming and seems can deal with any kind of problem. Staff make you feel welcome and again are very friendly and professional. You feel you are getting personal attention rather than going to a large multinational franchise. Would recommend 100%”

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(Heanor) - Posted 2 years ago

Hi Malcolm, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Heanor.

Posted 2 years ago

“Visited Scrivens in Rugeley. The service from Stuart and Louise was outstanding. Very professional, pleasant and informative. I actually enjoyed the full experience and looking forward to hearing a lot more clearly. Thank you.”

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(Rugeley) - Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Really pleased with the care that is taken at Scrivens Alfreton when having a hearing test they are so thorough.Will always go to Scrivens for my hearing tests etc.”

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(Alfreton) - Posted 2 years ago

Hi Carole, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I had an eye test at Scrivens and ordered glasses online with the provided prescription. However, I couldn't adapt to the glasses and sought advice from Scrivens. Disappointingly, they refused to verify the prescription, insisting the issue was with the glasses, not the prescription. Seeking a second opinion at a national chain, I discovered the prescription was indeed incorrect. Subsequently, I purchased replacement glasses from the same online shop using the new prescription, I had a much more positive experience. Unfortunately, my original investment in the eye test and glasses from Scrivens proved to be a waste. I'll be steering clear of Scrivens in the future and opting for more reputable establishments.”

Helpful Report

Posted 2 years ago

Hi Mark, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Would like to thank the staff in the shop that helped with my mother in laws hearing Aid - They truly do go above and beyond helping people if they can - Again Thankyou”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I have suffered with poor hearing and tinnitus for years and have tried various different devices. A friend recommended I visit Amanda, the audiologist at the Haywards Heath branch. She was so helpful throughout the whole process and the solution provided has literally changed my life. Social situations were becoming unbearable with not being able to hear or contribute to the conversation. I have my social life back. After care has been fantastic too. Thanks!”

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(Haywards Heath) - Posted 2 years ago

Hi Mike, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Mr Jordan was excellent dealing with my queries and was very helpful.”

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Posted 2 years ago

Hi Suresh, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Hearing aids fitting appointment this a.m. at Norwich St.Giles branch. From the first point of contact my experience has been excellent. Friendly,professional and engaged staff with nothing too much trouble. Patiently providing expert assistance. Reception staff helpful with early appointment to see Audiologist Hannah King who dispensed assessment and advice towards a remedial outcome of a high standard. Many thanks.”

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(Norwich Upper St Giles) - Posted 2 years ago

Hi Richard, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“My father is completely deaf without a hearing aid, he is 89 and has dementia. We can only communicate with whiteboard and pen. How long is it appropriate for him to wait for his hearing aid from Scrivens, up to now it has been 5 months”

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Posted 2 years ago

Hi Liz, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I had my 1st hearing aids fitted by Hannah at Lymington this week. She was professional and helpful. The aftercare team spent time with me explaining how to look after my hearing aids and they quickly link my phone to my aids. Everyone has been excellent in my opinion. So helpful.”

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(Lymington) - Posted 2 years ago

Hi Barbara, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Had an eye test end Nov 2023. Very helpful reception and went into eye test on time. The optician was extremely good, and friendly. Certainly very professional and in my opinion was best optician I’ve seen for quite a while. Would certainly recommend these (Totton) folks.”

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(Southampton Totton) - Posted 2 years ago

Hi Martin, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent service from Scrivens when I visited my N.H.S. surgery Barbourne Worcester. The gentleman I saw was very adept at explaining and was very helpful and the and the hearing aids supplied were very good. Thank you.”

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Posted 2 years ago

Hi Arthur, thank you for your wonderful review!

Posted 2 years ago

“Please don't be cheated, i checked my eye power there, they gave me some other power glass. After that I cant see long or short. I visit them 6 times. Poor customer care. WASTE OF MONEY & TIME. Stone”

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Posted 2 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“My wife purchased a pair of spectacles from Scrivens upon collection she found they were not suitable. The second appointment to review the spectacles was made and conducted the Optition concluded the spectacle were not suitable. Having paid in advance, one would expect to be refunded , yet four months later, after having provided evidence that they were not required. You have yet to refund the money I would recommend nobody ever conducts business with your establishment.”

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Posted 2 years ago

“Collected new spectacles today and was greeted with a smile as usual from Akta. I have known Akta for many years and always feel that the service she delivers is personal. Akta is helpful, knowledgeable, friendly and polite. An asset and credit to Scrivens. Sue”

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Posted 2 years ago

Hi Sue, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“I doo not like being constantly asked to review services from medical, banking, shops the lot. Often dozens a week.0”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“I have found that the tubes tend to flatten and I have problems hearing. I cannot adjust the volume on them”

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Posted 2 years ago

Hi John, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“early days for my hearing aids, still testing different environmental results hopefully will soon go back to discuss any issues with my scrivener team. Cannot fault the service and care shown to me & my wife who incidentally ended up not needing hearing aids 100% recommend this organisation.”

Helpful Report

Posted 2 years ago

Hi John, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,020 reviews