Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,953 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't get a txt when glasses were ready. I even called in and was told they weren't ready! I paid far too much for the glasses and will go elsewhere next time and get a better deal. Your hearing rooms are very noisy and so its hard to concentrate/hear.”

Posted 5 years ago

Hi Georgina, thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch you attended, we'll investigate this for you.

Posted 5 years ago

“I didn’t feel that I knew how much a pair of glasses cost I was confused by supposedly getting a good offer?”

Posted 5 years ago

Hi Ursula, thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 5 years ago

“I had a ver unpleasant experience with Scrivens in the last 2 months . They threatened to dismantle my glasses and keep my £191.00 which was 50% of the cost of the glasses. I had no idea why they send me theses threatening letters I have been a customer for several years and never owe them a penny I also have my less plan with them and they take the payment from my account without fail every month. I don’t trust their service anymore and I am still waiting a response from them on the matter. Will not be using them again.”

Posted 5 years ago

Hi Josette, thank you for bringing this to our attention. We've passed your comments on to the Customer Care team who will investigate this for you.

Posted 5 years ago

“My husband and I both had our eyes tested and were very happy with Mrs Gibbs as we always are. Your front of house staff are all very efficient too. HOWEVER, MY GLASSES ARE AS THEY SHOULD BE BUT MY HUSBANDS WERE COMPLETELY WRONG. HE COULDNT SEE OUT OF THEM AT ALL. THE ASSISTANT WAS VERY RELUCTANT TO BELIEVE HIM. AS IT TURNED OUT APPARENTLY LONG DISTANCE LENSES HAD BEEN PUT IN INSTEAD OF THE PRESCRIBED ONES”

Posted 5 years ago

Hi Pamela, thank you for bringing this to our attention. We'll pass your comments on to our Customer Care team who will investigate this for you.

Posted 5 years ago

“Still waiting for a reply to a complaint, although refund has now been paid”

Posted 5 years ago

Hi Derek, thank you for bringing this to our attention. We'll pass your comments on to the Customer Care team for you.

Posted 5 years ago

“Appalling! My father had an eye test 6 weeks after having a cataract done as advised by consultant. Had to wait 6 weeks for the glasses. He collect the new glasses tried then on thought they were okay, but when he got home and tried them on he couldn't see out of them as well as his old ones. Went back in to say couldn't read with them as well as my old glasses. So they gave him another eyes test and still the next set of glasses are no good. £353.99 and unable to wear them. This is all very distressing for an 86 year old to deal with. We have now got to go back yet again. They tried to infer it was something to do with having his cataracts done.”

Posted 5 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch where your father was seen we will investigate this for you.

Posted 5 years ago

“When collecting glasses I was not happy with the vision. Still bad and hurt my eyes. Was told to wear them for a whole.”

Posted 5 years ago

Thank you for bringing this is our attention. If you could email customercare@scrivens.com with more details, they will investigate this for you.

Posted 5 years ago

“Very slow service , then could not be bothered to inform me that the glasses had arrived at their shop. Not impressed, with customer support.”

Posted 5 years ago

“terrible going next door in future”

Posted 5 years ago

Thank you for your feedback. If you could email customercare@scrivens.com with more details they will investigate this for you.

Posted 5 years ago

“Will not be returning when I need to be re-tested.”

Posted 5 years ago

Hi Joanne, thank you for getting in touch. If you'd like to email customercare@scrivens.com with more information, they will investigate any issues for you.

Posted 5 years ago

“Dear Sir, I recently purchased 2 pairs of specs following my cataract removal. whilst I was pleased with the modest cost applied for using existing frames, I was incensed having to pay full price for 2 new prescriptions without any possibility of a substantial discount for ordering more than I pair of glasses. I was assured there was no possibility of a discount being available. I will look for an alternative optician in the future.”

Posted 5 years ago

Hi Brian, thank you for bringing this to our attention. We'll pass your comments on to the appropriate department for you.

Posted 5 years ago

“I have had four attempts to get my glasses made correct, first attempt the prisms were the incorrect way directing my vision to be double, the second time was right eye had a focus distance of only ten feet my left eye was correct, after have a further eye test, it was found that my eye sight had changed, it was suggested that my diabetes may cause this, I have not had diabetes for over one year, The latest was to wear the glasses for a further two week to get used to them,all I have had is a balance problem and continued me grain. I have just had an eye scan which involved having a photo of the back of my eye, this has shown clear, no sign of diabetes. I would like a full refund so I can go and have further free test with a different optician.”

Posted 5 years ago

Hi Graham, thank you for bringing this to our attention. We've passed your comments on to our Customer Care team who will investigate this for you.

Posted 5 years ago

“Dissatisfied. Having been a loyal customer for over 10years I will not be returning”

Posted 5 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com we will investigate this matter for you.

Posted 5 years ago

“Very dissatisfied. After a second eye test I have not been able to see correctly. The optician said glasses are ok but I have blepharitis and said she would write to my GP for prescription eye drops after 2 - 3 weeks the surgery has heard nothing. I am not happy as I still cannot see properly.”

Posted 5 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details, we will investigate this for you.

Posted 5 years ago

“The Optician was fantastic but recently their aftercare service is very poor. I think this is due to staff shortages. The staff in the shop try their very best, but are under increasing pressure.”

Posted 5 years ago

Thank you for your feedback. If you could email customercare@scrivens.com with more details, we will certainly investigate this for you.

Posted 5 years ago

“Very disappointed with original prescription which failed to correctly assess the stigmatism.”

Posted 5 years ago

Hi Ian, thank you for bringing this to our attention. This has been passed on to our Customer Care team who will investigate this for you.

Posted 5 years ago

“Making the appointment online was very easy and the eye test and choosing the frames went smoothly. However, the problems started when I collected my new glasses. As soon as I put them on I knew they were not right for me because everything was blurred and I felt dizzy. I agreed to give them a try but every time I wore them it was the same which led to headaches. After a week I left work early to return the glasses but as the manageress wasn't there I was told that I would have to go back on the following Saturday. When I got there I was made to feel like I didn't know what I was talking about when I said that the glasses weren't right for me. Eventually it was decided that I would have to choose between being able to see the computer screen at work or being able to read. I chose the computer screen as I need to see the screen all day at work. When the new lenses were put into the frames they were fine for computer work but I can't wear them for any length of time for reading which is also necessary for my job so I still have to wear my old glasses for reading. So now I have to carry two pairs of glasses with me all the time.”

Posted 5 years ago

Thank you for bringing this to our attention. If you would like to email customercare@scrivens.com with you details, they will investigate this for you.

Posted 5 years ago

“my glasses have bean back twice a third time is unacceptable, at extra cost I have ordered from some were else, if they are much better then I will be tacking your glasses back.”

Posted 5 years ago

Hi Russell, thank you for bringing this to our attention. We'll pass your comments on to our Customer Care team who will investigate this for you.

Posted 5 years ago

“The professionalism was good but the prices were way too high. I only went with them because I could not get an appointment quickly with Tesco Opticians (now Vision Express), I was shocked by the bill even though I had chosen very average glasses.”

Posted 5 years ago

Hi Jeremy, thank you for bringing this to our attention. We'll pass your comments on to the appropriate department for you.

Posted 5 years ago

“Have not been happy with the service or the spectacles. Please remove me from your records as I will not be returning. Thankyou”

Posted 5 years ago

Hi Derek, thank you for your feedback. Your request will be passed on to the appropriate department.

Posted 5 years ago

«
1
2
...
3
4
5
6
7
»

Scrivens Opticians & Hearing Care is rated 4.5 based on 4,953 reviews