Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,845 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited 20 minutes past my appointed time for a hearing aids fitting at the Chipping Norton branch. I was then told that the practitioner "wouldn't be much longer". I had another meeting to attend so I declined to wait any longer and indicated that I would arrange another (hopefully punctual) appointment. The actual service that Scrivens provides is usually first class.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“My previous hearing aids were supplied and fitted by the NHS hospital. I expected these to be similar in performance, and asked in particular whether they would connect to my phone as I need this for work. I was told that I could connect them to my phone so thought fine. When I got home I found that I could adjust the aids by my phone, but couldn't listen to calls.This is essential for me yet it was only after phone calls and two repeat visits to Scrivens that I was told that this was not possible with these hearing aids. I tried desperately for help but none was forthcoming over the next two and a half months, making repeated phone calls, and being promised return calls which never happened. I think this is absolutely disgraceful service, the only answer for me is either to go private and buy hearing aids like I previously had, or buy a ' phone clip' which they say will allow me to hear phone calls. This is not cheap, and despite my request, no discount was offered.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Most of the staff ok apart from one who was very abrupt and clever attitude. I had to return my glasses twice. I left the there. I will going to another opticians..wont be this place again...😕”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Can,t. Get an appointment in a reasonable time”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Could not understand ehat the Audiologist was difficult to make out what she was saying.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I have found that the tubes tend to flatten and I have problems hearing. I cannot adjust the volume on them”

Helpful Report

Posted 1 year ago

Hi John, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“cannot cancel eyetest on line”

Helpful Report

Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“I was provided a hearing aid and advised to have some investigatory work by my GP as to why I had sudden hearing loss. The hearing aid provided was diffciult to deal with. I had the relevant investigatory work carried out. My GP referred me back to Scrivens to get the right hearding aid for my lifestyle. Apparently....Scrivens only provide one hearing aid on the NHS and I needed to get on with it! But yet their website has 6 different types and styles to suit your lifestyle. The lady was uneducated about the services, wouldnt make me an appointment and now I am left to find a hearing aid privately as she is adamant that Scriven (an NHS led Hearing specialist) cant provide! Shocking. states...https://scrivens.com/hearing-aids/types-hearing-aids/”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“I have worn glasses for over 60 years and the eye test that was given was bizzarre. It seemed that the optician had read my notes and decided what my prescription should be. He refused to listen and would not accept my answers. I am so dissatisfied that I am going for another eye test elsewhere.”

Helpful Report

Posted 1 year ago

Hi Angela, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I had a NHS referral, the room where the hearing test was performed, Scrivens Bolton, was not in any way soundproofed, I complained that during the test for one ear I could not concentrate due to the banging about outside the room, I was not offered a retest of that ear. The audiologist was unfamiliar with T setting on the danalogic aids and initially said T was not available, but after 2 phone calls said it was. I however have MT as a program, not T. The processing delay on the high frequencies( my mid and low frequencies are fine) is very disconcerting and I do not think aids intelligibility at all. the background white noise is excessive. Overall very disappointed”

Helpful Report

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“I came to the Fakenham branch last week during my eye test I found the optician quite abrupt . I have mental health problems and had to leave before the examination was over . On coming home and speaking to my wife she had the same experience when she took our son to see the same Optician .”

Helpful Report

Posted 1 year ago

Hi Simon, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Staff constantly arguing with each other and made me feel very uncomfortable. Nearly left”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“I got my eye test done here and the same day i got another eye test done at another practice where i was given a totally different prescription!”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Tried to call a few times but line just cuts out.”

Helpful Report

Posted 2 years ago

Hi Charlotte, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Very expensive, a pair of reading glasses, 350 pounds absolutely ridiculous went to spec savers and got them for 69 pounds!”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Was not satisfied with my glasses Will be going back to Specsavers much better service”

Helpful Report

Posted 2 years ago

Hi Tony, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Mike Pollard,, uncomfortable to wear, gave up after a couple of days, received one email to say someone would be in touch with me, over two weeks ago, still no contact, no instructions how to clean etc, so stopped wearing them. Back to the drawing board! No doubt this won't be published as only the good ones do!”

Helpful Report

Posted 2 years ago

Hi Mike, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“I was fitted with nhs hearing aids at Hobs most medical centre Olton by Scrivens & was not happy with any of it & cannot use the aids. Was not shown how to put them in & it hurts my right ear. I phoned your shop in Shirley, Solihull & felt that the receptionist was pushy & determined to do it her way, in the end I gave up. I am not convinced that I need these kind of hearing aids, although your Hobs Moat lman told me I was deaf, my Granddaughter said ‘do you really need hearing aids’.”

Helpful Report

Posted 2 years ago

“Hi, I am writing firstly to say that the staff and management at your Loughborough store Lorraine and Theresa have always been excellent. They are efficient and caring and represent you well. Sadly , I have changed to Specsavers for my contact lens . I only use one reading lens and was paying around £17 a month with yourselves . I decided i could no longer afford this and stopped wearing it. I then wondered if i could get it cheaper anywhere else and had an appointment at Specsavers who charge me £9 a month for the same lens. I was amazed and have changed to use them. I am on my second health check with them and there has been no increase in price. I also used to have my hearing aids from the Scrivens in loughborough. But when i got to the end of the contract the only package available was one that included quite expensive batteries monthly. I don’t wear my aids all of the time, my need for batteries may well be much less than others and i buy excellent batteries on line for £10 for 60. This lasts me the year. I pay a one off fee once a year to an excellent hearing care service in Barrow . So, in short i will not be using your services in the near future. This does make me a bit sad as Lorraine and Theresa really looked after me , especially at a time when i had a major illness, they made sure I could see and hear !”

Helpful Report

Posted 2 years ago

Hi Tracey, thank you for letting us know about this, your feedback helps us get better.

Posted 2 years ago

“WOULDEN'D GO THERE AGAIN EVEN IF YOU GAVE THE FRAMES FOR FREE. Had my specs six months and the screws fell out. My lenses are no good and I was told if I want them replaced I would have to pay for them again. No chance !!! Waste of money.”

Helpful Report

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,845 reviews