Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“I kept getting letters asking me to make an appointment I have tried numerous times to phone (the so called easy way according to the letter) to say I no longer wish the service. Today managed to get through after 12 long minutes being told my call mattered. Obviously not enough to get enough staff to answer phones. It was not a matter of time of day as I have tried at different times of day. Why not provide an email?”

Helpful Report

Posted 2 years ago

Hi Sheila, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“At my last eye test I kept complaining to the optician that the lenses she was using were not clean and smeared and also steaming up. She pressed on ahead irrespective as if I had said nothing. At the end she told me my sight had deteriorated by four stages and I had the early stage Cataracts asking if no one had told me prior (had diabetic screening at the same time)? I came away with a total lack of confidence in the tests and feeling shocker regarding the cataracts. My GP advised no reports of the tests have been sent to him for 2 years. This year I booked my eye screening through the hospital. Told them what Scrivens had said and they confirmed this was incorrect. Showed me the Scrivens image of last year which was really poor and offered this maybe why this was concluded? I’m looking for a new optician that doesn’t use floaters or locums with and experience practitioner in residence”

Helpful Report

Posted 2 years ago

Hi Roger, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Shocking customer service, 3 times have been told I don't need an appointment when I do finally get an appointment the audiologist was 30 minutes late, no apologies nothing,”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I was charged double than others as I was told by myGP that I had been charged too much when I called them they were not listening”

Helpful Report

Posted 2 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Most unhelpful about my father's eye care. He is 99 years old and wanted proof he was house bound after not leaving his flat for over 2 years.”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“After months and months of waiting for hearing aids wasn’t even told they were ready... my dad then picked them up and they weren’t even fitted right, had to wait again... then after that they fit my dad but settings not right far to loud and won’t turn down ... Dad went into scrivens and was told your not here for volume adjustment and then he was told “don’t care what you do with them”.... I am disgusted with how he has been treated the hearing aids are unwearable!!!!!! Poor customer service and will be going to head office”

Helpful Report

Posted 2 years ago

Hi David, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Absolutely shocking customer service. I've moved house a few months ago. Phone 2 or 3 times a week. Emails sent, message left on the Facebook page. Nothing, no response at all. Everytime you call. I give up after 10 or 15 mins. Your call is important to us, or so the recorded message says. Oh, you have to laugh at the absurdity of that statement!”

Helpful Report

Posted 2 years ago

Hi Andrew, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I was Keith waiting for 40 minutes over my time slot. I gave up and left after complaining to a manager.”

Helpful Report

Posted 2 years ago

Hi Steve, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“After initial problems with an infection I had treatment and a swab taken by my GP. who confirmeb the ear was clear but took another swab to be sure. On the 2nd appointment the audiologist said the ear was infected. The result of the repeat swab again conformed that the ear was clear. The delays gerring appointmens and waiting for swab results meant tat it took 7 months from 1st appointment to receiving aids. The audiologist also said the "good" ear was also infected, an opinion proved by a swab by my GP. Y Your first request for feedback predated my receipt of the aids The cost of fuel plus parking was over £10 hense the negative feedback.”

Helpful Report

Posted 2 years ago

Hi John, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Only done half the job still waiting for mould impressions cannot get appointment for 8weeks at least”

Helpful Report

Posted 2 years ago

Hi Gillian, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I took my mum aged 88 to have new hearing aids. To start with the audiologist was lovely but as the appointment went on the audiologist became quite short with us and then rude. She wore a mouth mask which made it very difficult for my mum to hear her. I am not sure why she didn't wear either a transparent one as working with deaf people or a full face! This all resulted in the appointment getting close to 45 minutes and she really just ushered us out in a rush and didn't explain how the new hearing aids worked fully. All very unprofessional and disorienting for such an elderly person. We wont be returning to see that audiologist again even though we are very keen to have the hearing aids adjusted. Now we cant get an appointment for a month just to have them adjusted. Very poor service.”

Helpful Report

Posted 2 years ago

Hi Kayla, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Measured my eye sight wrong twice. I Asked for refund and wont let me have a refund. When i asked for speak to manager they also wont let me talk to them. This is at sheffield branch. Poor customer service”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Why is your shop in Tewkesbury GL20 5JR always closed? I visited today, shop closed up. Sign on door saying closed Monday (yesterday) but no mention of it being closed Tuesday (today) I can't be the only customer to visit today and feel annoyed surely. Its very disappointing as I needed my new glasses adjusting as they are very uncomfortable on my nose, Gianni has already tried to adjust them twice. Appears the shop is struggling. Are Scrivens about to go bump?”

Helpful Report

Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“My last dealings with Scrivens will be exactly that. Having paid over £600 for glasses, which turned out faulty, the replacement glasses, also faulty. I’m now waiting for yet another replacement.”

Helpful Report

Posted 2 years ago

Hi Ray, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“BEEN A CUSTOMER FOR OVER TWO YEARS PAID NEARLY £3000 FOR HEARING AIDS, CUSTOMER CARE HAS BEEN DIGRACEFULL OF LATE HAVE BEEN WAITING FOR 2 RECHARABLE BATTERIES FOR 7 WEEKS NOW HAVING PAID £60 FOR THEM.YOU RING AND HAVE TO LISTEN TO AWFULL MUSIC AND NO ONE ANSWERS SO GIVE UP.NEVER WILL GO BACK TO SCRIVENS”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Disgusting service waited over 4 months on a diabetic eye screen list called myself today to be told they stopped doing it in Sept, not a call nothing to let me know service poor”

Helpful Report

Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Genuine question, what has happened in your Tewkesbury shop? The new staff appear disinterested unless you are spending £££££'s as my wife found out! I was ignored for over 5 minutes when I entered the shop, granted they were serving others, however no eye contact, no offer of a seat, not even a smile - it is just rude. Atmosphere didn't feel friendly or warm anymore. After 5 minutes I walked out. Not missing much as my wife had her eye's tested there recently and the new manager smelled like he'd smoked 100 fags before serving her and called her the wrong name twice. She was to polite to say anything whilst there. You need to sort it out, it is a small town and people talk.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Avoid this place all together. All thought it was 7 months ago I had my new glasses from that place I went back as my lenses were not 100%. After a new check-up my lenses were slightly different. They offered to change the lenses if I paid again. You must be having a lough. That's some service for you. So, I wasted £400 on two pairs as I had a pair of sunglasses as well.”

Helpful Report

Posted 2 years ago

Hi Freddy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“After spending many months and nearly £1400 on digital aids…I finally got the appointment to have them fitted! The audiologist (Clacton on Sea surgery) was extremely rude, I was met by him saying he had rang earlier to cancel as my aids were not there. After ringing the shop where he thought they were…not there…picked up by another branch assistant…rang her…she had gone on holiday after picking up the aids and not contactable! He then stated he ‘was pi**ed off! Tried for 9 times to get hold of head office/ customer services, waiting nearly 30 minutes in all to be told the customer service manager was not to be disturbed. So, terribly upset by rudeness, loss of money, no aids and no contact with Scrivens. If you are reading this please go elsewhere and save yourself such stress!”

Helpful Report

Posted 2 years ago

Hi Lynn, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Refused to give me my pre booked eye test as i was still under 4 YEAR medical care....who were the ones who asked for the eye test in the first place.”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care Reviews