I have been messed about badly over the last few months: I was told I could have an appointment at the Gosport branch to get new hearing aids and then when I arrived, was told I was too young to be seen (no phone call beforehand and apparently they only see people with age related hearing loss over 55yrs) Then,a staff member adjusted my hearing aid when I didn’t want it turned up so it was too loud. A week later I visited Hedge End to see another audiologist who said I needed to get a referral letter from the doctors to get new hearing aids. Two weeks on I had the doctors letter, so I phoned Hedge End and was told “we only supply hearing aids to people over 55”, even after I’ve been a customer of theirs for a number of years with no issues and no mention of this policy before! When were you going to tell me this information, Scrivens Hedge End and Gosport, that you couldn’t help me with new hearing aids? when you’d made me yet another appointment to turn up and be told you can’t help me? Absolutely disgraceful behaviour and poor/no communication.