Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,416 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,416 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Write Your review

Tell us how Room to Grow made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Office was apologetic but the delivery of the bed took 3 times longer than it was satiated 3-5 days. We waited 3 weeks.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced with the delivery of your bed - we have passed on your comments to the delivery team. The L-Shaped bunk is created from a high sleeper frame plus the additional single bed which allows greater flexibility as the single bed can be repositioned as required. We will double check the dimensions with the manufacturer but thank you for bringing this to our attention.

Posted 3 years ago

“I received a text on the day that the bed was being delivered with an hour's notice. I was afraid to miss it while on a school run so I tried calling the number the delivery company left me and left a message. No one called back. When I got back I saw all the boxes were dropped off in front of my door and just left outside.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. The Solitaire range of beds are extremely sturdy and it is unusual to hear the framework is creaking. If it doesn't settle down and you need more advice please contact Customer Services on 0333 006 3096 or email support@roomtogrow.co.uk and we'd be more than happy to help.

Posted 3 years ago

“Parts missing so had to go out and buy them over the weekend. Plus part of the order was not sent with main delivery and we then had to wait 4 days for this to be sent. Considering the above issues we were then expected to pay £25 to return an item we were not happy with.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and for the Stompa Casa 7 High Sleeper. We are very sorry for the inconvenience you have experienced and we do acknowledge on this occasion there were some issues which we have taken up with the manufacturer. We are pleased to hear that you now have all items that you require. Thanks again.

Posted 3 years ago

“Still waiting a piece of furniture. No info on when to expect it or what has happened to it. Communication is poor”

Helpful Report

Posted 9 years ago

Thank you for your review. As advised, we have been actively liaising with the delivery team to obtain a delivery date for you and once the product is back in stock this will be delivered to you. The delivery team will contact you to book this in directly. Thank you for your patience in this matter.

Posted 3 years ago

“We were pleased with our bed however when the delivery took place we were missing our chest of drawers. No one had contacted us to tell us this and we are still awaiting delivery after 2 months since ordering.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. Please accept our sincere apologies again that you have not received your chest of drawers. Unfortunately the manufacturer did not made us aware of this at the time of delivery so we were unable to advise you of the delay. Stock delays and delivery issues are unfortunately out of our control, however, please be assured that we have passed on your feedback to the manufacturer/delivery team. We are actively liaising with the delivery team to obtain a date for you and we are treating this as a matter or urgency. Thank you for your ongoing patience in this matter.

Posted 3 years ago

“Delivery 3 days late. One item not delivered - apparently not in stock, so we just didn't get it, with no warning. One item wrong - the small rather than large wardrobe”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced with Stompa's delivery team. Stock delays and delivery issues are unfortunately out of our control, however, please be assured that we have passed on your feedback to the manufacturer. We hope that your daughter received our apology card for the delivery arriving later than estimated.

Posted 3 years ago

“the lack of weekend delivery and the fact that the delivery man refused to take the heavy beds to the bedroom left a rather sour taste to what are a good product”

Helpful Report

Posted 9 years ago

Thank you for your comments. To enable us to despatch our products on an express delivery we use a third party doorstep carrier service. We are currently investigating additional delivery options including a 2 man room of choice service which we hope to add to our delivery options in the near future. We are pleased to hear that you are happy with your Solitaire Midsleeper, Bookcase and Chest and thank you again for your order.

Posted 3 years ago

“The service was excellent until the point of delivery. Delivery date was arranged, however the driver did not turn up with the bed and mattress and did not inform anyone he would not be delivering on the agreed date. the driver when he did deliver was alone, the bed was so heavy he was not able to lift alone, luckily there was a man available to help unload. however this was not expected to be the case, so not sure how the bed would have been delivered if this had not been the case.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. To enable us to despatch our products on an express delivery within 2-3 days we use the services of a third party doorstep carrier company. We are very sorry to hear that you had a negative experience with the delivery of your bed and will pass on your feedback to the carrier company involved. We are currently investigating additional delivery options including a 2 man room of choice service which we hope to add to our delivery options in the near future.

Posted 3 years ago

“Things were really quite difficult attempting to order the wardrobe as the company could not find the item I wished to order. After numerous phone calls I gave up and ordered online. Rather stressful experience for something that should have been quick and simple.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. We?ve been in business 18 years and we work hard to create the best possible customer experience. We do offer an extensive portfolio of wardrobes so we are sorry to hear that we didn't meet your expectations. We thank you again for placing an order directly with our Customer Services team.

Posted 3 years ago

“Good communication and reasonably quick delivery.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. The Solitaire range of beds are extremely sturdy and to hear that your bed is wobbling is a concern. We believe this may be an assembly issue so please tighten all the cam locks around the bed until there is no movement. If you need any more advice please contact Customer Services on 0333 006 3096.

Posted 3 years ago

“It seemed to take a while from placing the order to someone getting in contact to confirm delivery. Also I was told delivery in my area was just 1 day a week and they couldn't tell me any more than a couple of days in advance when this would be so I could not plan a day off work to take delivery. The approach was rather inflexible and not at all helpful AND they charged for the privilege!”

Helpful Report

Posted 9 years ago

We are sorry that you were frustrated with the delivery service, but as we discussed, we do rely upon Julian Bowen's delivery team to give notice and book in delivery directly with our customer's. We have passed on your comments to the manufacturer.

Posted 3 years ago

“The customer service was great and all my questions were answered. Disappointed with the overall look of the bed, although it is sturdy and made of good wood all the screws and fixings show as there are no cover caps to hide them and you can see holes all up the stairs and head board. I paid a lot for this bed and to me looks like an ikea bed but for a few hundred more!”

Helpful Report

Posted 9 years ago

Thank you very much for the positive comments - it?s always encouraging when customers acknowledge the good work of our team. We are sorry to hear that the product didn't meet your expectations but we feel that our website photography clearly highlights that the screws are visible on the stairs and headboard. Thank you again for your feedback.

Posted 3 years ago

“Its rather unfortunate but my first and only experience with Room to Grow wasnt a good one. I ordered a set of underbed draws to go with my Stompa Bunk Beds and not only were they late with my delivery but they only delivered half the package. I had to chase it up with a few phone calls to their Customer service team who were very polite, professional and helpful and managed to rectify the problem eventually they despatched the other half out.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. We?re sorry you're not entirely satisfied with how the product fits underneath the bed. We do appreciate your feedback as this helps us to review our product offering. We will pass on your feedback to the manufacturer.

Posted 3 years ago

“The company itself is fine, but the couriers cocked up, didn't deliver and lied to us. Bed not being delivered, and their communication skills meaning I didn't find out until my toddlers bed time; meant my toddler slept on the floor very upset.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Karen. We are very sorry for the inconvenience you have experienced. Delivery issues are due to circumstances out of our control but we will pass on your feedback to the delivery team.

Posted 3 years ago

“The actual personnel that I dealt with were courteous but the delivery process was not so good with delays and missing parts. The delivery men were very nice and polite but they said they didn't load the van and couldn't be responsible for the delay and missing part.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. Delays and product issues are occasionally due to circumstances out of our control but we will pass on your feedback to the manufacturer. We are very happy to hear that your grandchildren love their new bed.

Posted 3 years ago

“I'm disappointed that the product has not yet arrived. It was meant to be a birthday present.”

Helpful Report

Posted 9 years ago

We are sorry for the delay, the London Bus is on pre-order and we are still awaiting delivery from the manufacturer. These beds are due into the UK at the end of the month. As soon as they are available the delivery team will contact you.

Posted 3 years ago

“Idiotic arrangements for delivery Huge inconvenience which extended over several weeks And why on earth did I have to have 2 deliveries for one order??”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. Delays and delivery issues are occasionally due to circumstances out of our control but we will pass on your feedback to the manufacturer.

Posted 3 years ago

“Communication was really bad, I had to chase them for update on my order as they would not contact me. After 2 months they advised me to contact delivery team and I started to chase them on update. Even though I am very happy with the product I ordered, because of the lack of communication and stress around where is my order and when i will recieve it, I wont be ordering from Room to Grow anymore.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are sorry for the inconvenience you have experienced. Your order was coming in from France and was placed directly with our manufacturer and their delivery team. Unfortunately the delay was due to circumstances out of our control. We will pass on your feedback to the manufacturer. We are pleased to hear that you are happy with your bed and mattress and appreciate your comments.

Posted 3 years ago

“Very little communication about delivery, had to chase up after estimated delivery date passed”

Helpful Report

Posted 9 years ago

“Had a large number of fittings missing, which would have been acceptable had I not had to constantly chase Room to Grow for a response/update and eventually contacted their supplier direct who was great. All was sorted eventually (though still one fitting short), I was offered a discount for my trouble, and the bed is great quality, but I wouldn't order from them again due to their poor customer service.”

Helpful Report

Posted 9 years ago

We?re sorry you had a negative experience with Room to Grow. We?ve been in business 18 years and we strive to create the best possible customer experience. We value your feedback and will pass this on to the team.

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,416 reviews