Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

“I had to chase confirmation of delivery after not hearing anything for 12 days. Then they were good at keeping me informed about delivery, I.e. When my bed had been loaded, when it was expected etc.. (Couldn't fault that part). However the worst aspect, which wasn't acceptable, I had to unload the cabin bed myself with the driver crushing my hand in the process. Over 2 weeks later it's still painful.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We have sent you an email and are awaiting your response to try and resolve this matter for you. Please do get back in touch. Kind Regards, RTG.

Posted 4 years ago

“Mattress didn't arrive when it should have done and I had to can to chase. Hello over the phone was excellent and it arrived 3 days late.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We use a third party express delivery service to send out this item and we are so sorry that the original consignment went missing. We arranged for another mattress to be sent out as soon as we were made aware so we apologise again for the delay. Best Wishes, RTG.

Posted 4 years ago

“We were pleased with our bed however when the delivery took place we were missing our chest of drawers. No one had contacted us to tell us this and we are still awaiting delivery after 2 months since ordering.”

Helpful Report

Posted 10 years ago

Thank you for your feedback. Please accept our sincere apologies again that you have not received your chest of drawers. Unfortunately the manufacturer did not made us aware of this at the time of delivery so we were unable to advise you of the delay. Stock delays and delivery issues are unfortunately out of our control, however, please be assured that we have passed on your feedback to the manufacturer/delivery team. We are actively liaising with the delivery team to obtain a date for you and we are treating this as a matter or urgency. Thank you for your ongoing patience in this matter.

Posted 4 years ago

“I received a text on the day that the bed was being delivered with an hour's notice. I was afraid to miss it while on a school run so I tried calling the number the delivery company left me and left a message. No one called back. When I got back I saw all the boxes were dropped off in front of my door and just left outside.”

Helpful Report

Posted 10 years ago

Thank you for your feedback. The Solitaire range of beds are extremely sturdy and it is unusual to hear the framework is creaking. If it doesn't settle down and you need more advice please contact Customer Services on 0333 006 3096 or email support@roomtogrow.co.uk and we'd be more than happy to help.

Posted 4 years ago

“Found the website good and good communication from the company - pity the same can't be said about the delivery company”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. We are sorry to hear that you have not yet received your order and we have been advised by Stompa that you will receive your order today - we understand that you have already spoken to the delivery team about this. Best Wishes, RTG.

Posted 4 years ago

“The beds good quality and easy to esemble. But the head board arrived badly damaged so the overall experience was rated as poor. A replacement was sourced and arrived within x3 days, So my children were unable to sleep in beds for x3 days. Only an apology was given and no reduction in overall fee? With the high cost of the beds I thought an offer should have been at least made?”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave your response. We are sorry to hear that you had a damaged part and there was a delay with the replacement. We appreciate your feedback as we are always looking for new ways to improve our services. If you do require anything further please contact our support team. Best Wishes RTG

Posted 4 years ago

“Mixed emotions around this company. They did state it would take up to 20 working days for the bunk beds to be delivered, which I find it far too long these days when some companies do next day within a week. Waiting a month is far too long. The communication prior to delivery trying to get a date is poor, you just get a standard response. when they do finally call to arrange a delivery slot, they are not very flexible, they give you a weeks notice and one slot. I finally got a date and then they failed to deliver on that day and I had to call them three times before they told me at lunch time on the day I was expecting I would not be getting my delivered and they would call the next day to book a time for the following week, I clearly wasn't happy, and had to push really hard to get it delivered the next day. I spoke to the MD Stephen who was very helpful and pulled out all the stops to get it delivered the next day. It was all a little bit too hard work”

Helpful Report

Posted 8 years ago

Thank you for taking time to leave a response. We are sorry you had a negative experience and we do take this very seriously. We are speaking with Stompa and their delivery team as this is not the level of service we expect for our customers. Thank you for bringing it to our attention so we can ensure this does not happen again. Best Wishes, RTG.

Posted 4 years ago

“Very poor communication regarding delivery . Zero information regarding the second delivery !!”

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Posted 9 years ago

“The actual personnel that I dealt with were courteous but the delivery process was not so good with delays and missing parts. The delivery men were very nice and polite but they said they didn't load the van and couldn't be responsible for the delay and missing part.”

Helpful Report

Posted 10 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. Delays and product issues are occasionally due to circumstances out of our control but we will pass on your feedback to the manufacturer. We are very happy to hear that your grandchildren love their new bed.

Posted 4 years ago

“Ordering was nice and easy and delivery was great.love the bed and my son loves it too.The only reason this a 2 star rating would be for the customer service experience I had after bed was delivered. I had a few issues and queries with the ordered and to be honest I still haven't received the phone call bk that I was promised by one of there specialist. I went with rooms to grow cause my sister ordered a bed so i thought she never had any issues but if u like me your not goning to get much support from them so to be honest I would go some where else.. there price really isn't much competitive to anywhere else”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are sorry you feel let down by our customer services team, but having checked your order I cannot see any notes relating to any issues/queries. If you wish to discuss this further then we would be more than happy to help - please call 0333 006 3096 or email support@roomtogrow.co.uk. Best Wishes, RTG.

Posted 4 years ago

“The bed is nice but after weeks we still haven't received the cot and have not had an. Up date at all when ordering there was no mention the cot was out of stock or we would not have ordered it”

Helpful Report

Posted 8 years ago

Thank you for your comments. Unfortunately the manufacturer had not communicated to us that the item was out of stock hence the lack of communication and we are ever so sorry about that. As you are aware your furniture is on pre-order and I have just spoken to the delivery team who will be calling you this week to update you on the status of your order and discuss a delivery date. Best Wishes, RTG.

Posted 4 years ago

“Still waiting a piece of furniture. No info on when to expect it or what has happened to it. Communication is poor”

Helpful Report

Posted 10 years ago

Thank you for your review. As advised, we have been actively liaising with the delivery team to obtain a delivery date for you and once the product is back in stock this will be delivered to you. The delivery team will contact you to book this in directly. Thank you for your patience in this matter.

Posted 4 years ago

“Called delivery company three times over a period of four weeks. Finally have delivery expected over a month after the delivery company received it. The delay was worrying, and I still don't have it. The expected delivery time was 15 to 20 working days and the actual delivery time will (I hope) be over 30 working days.”

Helpful Report

Posted 9 years ago

Thank you for leaving your comments. We are sorry to hear that you have not received your order. We have spoken with Stompa and we understand that their delivery team (Jade Logistics) have previously tried to contact you to offer you a delivery date but they could not get hold of you. Please be assured that Jade Logistics are actively trying to work with you and plan your delivery as soon as possible and they will call you again today. If you need any more help, please contact Customer Services on support@roomtogrow.co.uk or call 0333 006 3096.

Posted 4 years ago

“I was a little unimpressed with this company -- the beds I ordered were delivered after the 28-day period they stated would apply, and this after I'd phoned at 21 days into the period to chase them up. Because of the late delivery they weren't here in time for the weekend when I'd arranged for friends to come and help me build the beds, but when I asked if they could help with that (the website offers an assembly service when you place your order) I was told the delivery driver was 'just a driver' and couldn't do this. I wouldn't shop with them again.”

Helpful Report

Posted 8 years ago

We are sorry you feel let down by the delivery team. Once your goods are with the delivery team they look after the route planning and booking in procedures. As per our delivery information on our website, deliveries are estimated up to 28 days, however, due to circumstances out of our control, this can very occasionally extend. Thank you for your feedback. Kind Regards, RTG.

Posted 4 years ago

“Our beds were not delivered within the 3-5 days stated on the website. When we pointed this out we were given a small refund but continued to receive poor service from the delivery company. When they eventually delivered, weeks later (due to our holiday and the fact that they were 'not in the area') the delivery driver was rude and uncooperative. Also, the order was missing one item which I had to point out to RtG. Shame because Room to Grow's customer service was ok but they are severely let down by the delivery company they use.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Our delivery times are only estimated and unfortunately our delivery team was experiencing an operational issue which did cause some delays in your area. All is back to normal and running effectively now. It's a real shame to hear that you had a rude driver as this is not what we would expect from any of our drivers. It is never our intention to cause upset and inconvenience so we do sincerely apologise for this. Best Wishes, RTG.

Posted 4 years ago

“We ordered our child?s bed and quickly received a delivery notification with a slot, which was all fine. However, the bed arrived damaged not once, but twice- forcing us to reject both deliveries. We had to make a third attempted delivery, where the bed was in tact- however the follow up on each occasion by Room to Grow was poor and little apology or compensation). A real shame as the bed is lovely quality, just a shame about the delivery company and also Room to grows customer service team.”

Helpful Report

Posted 6 years ago

Thank you for your comments regarding your recent experience. We are sorry you feel let down by our customer service and delivery teams, and we are very sorry that your furniture arrived damaged on both occasions. Once the furniture leaves our warehouse then we do expect better care to be taken and as soon as we were alerted then we did arrange for replacements parts to be dispatched. We do understand your frustration and we are sorry for the inconvenience caused, but please be assured that we have passed on your comments to the team as we always strive to create the best possible customer experience. Best Wishes, Clare

Posted 4 years ago

“All items were delivered separately. We had to store two mattresses for 3 weeks whilst waiting for the bunk bed to be delivered. No time slot for delivery of the bed was given, despite this being advertised on the website and advised via e-mail.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We aim to be as transparent as possible when it comes to deliveries and I can see from your order confirmation email that the deliveries were split out against the relevant time scales. We do try and deliver items together where possible but unfortunately on this occasion we had to use different delivery teams. We are very sorry that you did not receive a time slot for your furniture delivery - this should not happen and we will speak to the delivery team about this. Kind Regards, RTG.

Posted 4 years ago

“The company itself is fine, but the couriers cocked up, didn't deliver and lied to us. Bed not being delivered, and their communication skills meaning I didn't find out until my toddlers bed time; meant my toddler slept on the floor very upset.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Karen. We are very sorry for the inconvenience you have experienced. Delivery issues are due to circumstances out of our control but we will pass on your feedback to the delivery team.

Posted 4 years ago

“The components were very well packaged but they needed to be as they arrived with footprints all over them, in a rusty old white van driven by a scruffy looking man with mud all over his shoes. The delivery firm (Specialist Delivery Services Ltd) provided absolutely no customer service at all, expecting us to fit in with when they might feel like delivering with virtually no notice, whilst managing to make inappropriate remarks about the area we live in. Room to Grow's customer services did take these comments seriously but it's surprising they still use that firm when it sounds like they regularly let them down like this.”

Helpful Report

Posted 7 years ago

We are sorry to receive your response. We have taken your feedback very seriously and are working with our delivery team to avoid issues like this arising the future. Best Wishes, RTG.

Posted 4 years ago

“Would only deliver on a Tuesday, myself and husband both work Tuesday. No info on website about restricted delivery. Had to wait extra weeks for delivery as I had to arrange for someone to come up and sit in the house for delivery. Couple of parts of bed damaged just cosmetic but still annoying but had waited long enough for bed to be delivered and again would then have faced same issues with delivery only on a Tuesday. Otherwise happy with the bed itself.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. Delays and product issues are unfortunately due to circumstances out of our control but we will pass on your feedback to the manufacturer. Your furniture should arrive in perfect condition so please do contact us if you'd like any replacement parts. Your feedback on this matter is much appreciated. Best Wishes, RTG.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Room to Grow Reviews