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Room to Grow Reviews

4.3 Rating 2,416 Reviews

83 %

of reviewers recommend Room to Grow

Company Reviews

Product Reviews

4.3

Based on 2,416 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Sanda Petakovic

Room to Grow 4 star review on 20th October 2021

Room to Grow 5 star review on 4th October 2021

Farhana Chowdhury

Room to Grow 5 star review on 4th October 2021

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website and initial customer service was fine, but stated product would be available w/c 24th Oct, and still not received it now on 11th Nov. No communication to inform and apologise for the delay from Room To Grow. When I have contacted them to chase up the order, the person I spoke to was pleasant, and said she would chase up with Stompa and get back to me, and I got no call to say they had done this. Tried Stompa direct who said they had passed my order to a delivery company, but could see no delivery date yet on the system, but promised to 'investigate'. Finally after another 2 days, got call from the delivery co to say delivery Mon 14th - hopefully it will come then. I am disappointed by the delay, but understand these things happen, so I am more disappointed by the lack of communication, leaving me wondering and chasing for my son's eagerly awaited birthday present.”

Posted 7 years ago

Thank you for your comments. Stock delays are unfortunately out of our control and as detailed on our website and order confirmation, stock was estimated to be available w/c 24.10, so between 24-28.10. Delivery was estimated to be 10-15 working days once stock was available. Stompa have their own delivery team and booked in your delivery at the first possible date within the estimated delivery timescale. We do take on board your comments and will pass these on to Stompa. We hope that you and your son are enjoying your new furniture. Best Wishes, RTG.

Posted 3 years ago

“i was not informed about delivary timescales and constanly fobbed off by the customer service department. The product its self was excellant Quality”

Posted 7 years ago

Thank you for your comments. We are sorry about the delay you experienced and we do appreciate this must have been disappointing for you. Unfortunately due to an extended production timescale the delivery team were unable to fulfil your order untill your goods were received. We are always looking at ways in which we can improve our services so we appreciate your comments. Best Wishes, RTG

Posted 3 years ago

“Would only deliver on a Tuesday, myself and husband both work Tuesday. No info on website about restricted delivery. Had to wait extra weeks for delivery as I had to arrange for someone to come up and sit in the house for delivery. Couple of parts of bed damaged just cosmetic but still annoying but had waited long enough for bed to be delivered and again would then have faced same issues with delivery only on a Tuesday. Otherwise happy with the bed itself.”

Posted 7 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. Delays and product issues are unfortunately due to circumstances out of our control but we will pass on your feedback to the manufacturer. Your furniture should arrive in perfect condition so please do contact us if you'd like any replacement parts. Your feedback on this matter is much appreciated. Best Wishes, RTG.

Posted 3 years ago

“I was a little unimpressed with this company -- the beds I ordered were delivered after the 28-day period they stated would apply, and this after I'd phoned at 21 days into the period to chase them up. Because of the late delivery they weren't here in time for the weekend when I'd arranged for friends to come and help me build the beds, but when I asked if they could help with that (the website offers an assembly service when you place your order) I was told the delivery driver was 'just a driver' and couldn't do this. I wouldn't shop with them again.”

Posted 7 years ago

We are sorry you feel let down by the delivery team. Once your goods are with the delivery team they look after the route planning and booking in procedures. As per our delivery information on our website, deliveries are estimated up to 28 days, however, due to circumstances out of our control, this can very occasionally extend. Thank you for your feedback. Kind Regards, RTG.

Posted 3 years ago

“Our beds were not delivered within the 3-5 days stated on the website. When we pointed this out we were given a small refund but continued to receive poor service from the delivery company. When they eventually delivered, weeks later (due to our holiday and the fact that they were 'not in the area') the delivery driver was rude and uncooperative. Also, the order was missing one item which I had to point out to RtG. Shame because Room to Grow's customer service was ok but they are severely let down by the delivery company they use.”

Posted 7 years ago

Thank you for your comments. Our delivery times are only estimated and unfortunately our delivery team was experiencing an operational issue which did cause some delays in your area. All is back to normal and running effectively now. It's a real shame to hear that you had a rude driver as this is not what we would expect from any of our drivers. It is never our intention to cause upset and inconvenience so we do sincerely apologise for this. Best Wishes, RTG.

Posted 3 years ago

“Nothing arrived on time, I called to ask where the products were, I was pleased that they offered me a free duvet set as an apology, but even then some things didn't arrive when they said that they would.”

Posted 7 years ago

Thank you for your feedback. We really don't like to hear of unhappy experiences and we are sorry for the inconvenience you and your family have experienced on this occasion. This is definitely not the kind of delivery service that we usually give to our customers so we are sorry for this. Thanks again, RTG.

Posted 3 years ago

“The bed is nice but after weeks we still haven't received the cot and have not had an. Up date at all when ordering there was no mention the cot was out of stock or we would not have ordered it”

Posted 7 years ago

Thank you for your comments. Unfortunately the manufacturer had not communicated to us that the item was out of stock hence the lack of communication and we are ever so sorry about that. As you are aware your furniture is on pre-order and I have just spoken to the delivery team who will be calling you this week to update you on the status of your order and discuss a delivery date. Best Wishes, RTG.

Posted 3 years ago

“Great product, bad service- it took 3 deliveries for me to get the product with me chasing it up. That said, now it's all finally arrived my daughter loves it and it looks really smart.”

Posted 7 years ago

Thank you for your comments. We are very sorry for the apparent confusion and errors at the warehouse which resulted in you having several deliveries - we do expect better care to be taken. We are pleased that we were able to resolve this for you and that your daughter is delighted with her new bedroom furniture. Best Wishes, RTG.

Posted 3 years ago

“Delivery should have been 3-5 working days. Currently on day 10 and after chasing a couple of times i am promised delivery on day 11. I understand there can be delays in delivery, but communication is the key. And a pre-emptive call to manage my expectations would have been better. I don't think i would use room to grow again.”

Posted 7 years ago

Thank you for your comments. We are ever so sorry for the delay in delivering your furniture but unfortunately due to a stock delay this has subsequently extended the delivery estimate. As you are aware you will receive delivery today. Sorry for the inconvenience caused. Kind Regards, RTG.

Posted 3 years ago

“I ordered the bed especially for my sons 6th birthday. I sent an email asking if we could ensure delivery by the date of his birthday which was 2 weeks later. In fact the bed didnt come for a further 2 weeks + after his birthday. There was no communication re this delay and my son was left disappointed.”

Posted 7 years ago

Thank you for your comments. I'm ever so sorry but I'm afraid we cannot find a furniture order for you on our system under your name? Please do contact customer services on support@roomtogrow.co.uk if we can be of any further assistance. Kind Regards, RTG.

Posted 3 years ago

“I was most disappointed that RTG accepted my order (with payment in full), gave me an approximate delivery date and then later informed me that the item was no longer available. This item was required to replace an existing identical item, and other vendors who had previously sold the item were listing it as "No Longer Available", and had done do for some considerable time. One would have thought that RTG would have checked the availability prior to accepting my order. To their credit, I was offered a full refund, which was promptly dealt with.”

Posted 7 years ago

Thank you for your comments. We work very closely with the manufacturer and they provide real time stock updates when products are either out of stock of discontinued, but on this occasion they failed to update us. We are ever so sorry that the desk has been discontinued and we were not aware. I am pleased to hear that you were issued a full refund promptly. Kind Regards, RTG.

Posted 3 years ago

“We were looking for a bed for my daughter's room as a birthday room-make-over present. This particular bed we liked (the mid-sleeper) was available on many websites, and some were a little cheaper than with Room-to-grow. However, Room-to-grow offer a 3-5 day delivery, so we went with them. After 5 days, I have still not heard anything and called their helpline and they said that the bed will be with us in 2 more working days at the very latest. 2 days later I called again, and then they said that it will now be with us in 2 more days at the very latest. The bed arrived with us after 8 working days (3 more than their max stated). This was really disappointing as it meant that we did not have my daughter's room ready for her birthday. And the only reason we used this website, instead of the ones known to us, only because their delivery seemed to be quicker. I should note that it was very easy though to get through to their Customer Service line, where the lady was helpful and effective, but unfortunately was not able to speed up the delivery.”

Posted 7 years ago

Thank you for taking the time to comment. Delivery delays are unfortunately out of our control and we are sorry that your delivery arrived later than estimated. We can only estimate delivery times but it is unusual for this to be extended so thank you for your patience. We value your comments about our Customer Service Team. Kind Regards, RTG.

Posted 3 years ago

“I have not received the product yet. The delivery was meant to be on Friday and was left to wait all day. Nobody knew anything until 5 oclock when they told me the van had broken down. I was promised a call and a delivery MOnday after and that hasnt happened. I have no idea where my bed. I have waited for 4 weeks for this bed to be made and I have no idea how long it will take for this bed to be delivered. I have wasted two days just waiting around. I hope this is seen to immediately.”

Posted 7 years ago

Thank you for your comments and for alerting us to this. Our customer services team has already made contact with you to update you on your delivery. We are very sorry for any inconvenience caused with the delay of your furniture and we will pass on your comments to the delivery team. Best Wishes, RTG.

Posted 3 years ago

“Mixed emotions around this company. They did state it would take up to 20 working days for the bunk beds to be delivered, which I find it far too long these days when some companies do next day within a week. Waiting a month is far too long. The communication prior to delivery trying to get a date is poor, you just get a standard response. when they do finally call to arrange a delivery slot, they are not very flexible, they give you a weeks notice and one slot. I finally got a date and then they failed to deliver on that day and I had to call them three times before they told me at lunch time on the day I was expecting I would not be getting my delivered and they would call the next day to book a time for the following week, I clearly wasn't happy, and had to push really hard to get it delivered the next day. I spoke to the MD Stephen who was very helpful and pulled out all the stops to get it delivered the next day. It was all a little bit too hard work”

Posted 7 years ago

Thank you for taking time to leave a response. We are sorry you had a negative experience and we do take this very seriously. We are speaking with Stompa and their delivery team as this is not the level of service we expect for our customers. Thank you for bringing it to our attention so we can ensure this does not happen again. Best Wishes, RTG.

Posted 3 years ago

“Products were disappointing.”

Posted 7 years ago

Thank you for your feedback and we are sorry to receive comments like this. A member of our customers services team has contacted you to discuss this. Best Wishes, RTG.

Posted 3 years ago

“Good customer service poor delivery”

Posted 7 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced and we do acknowledge on this occasion there were some issues with the delivery of part of your order that we have taken up with the manufacturer. Best Wishes, RTG.

Posted 3 years ago

“I really don't mind Room to Grow and we bought from them thinking they were a local company. Unfortunately they don't actually stock Stompa beds and you have to deal with a logistics company who work for Stompa. These aren't particularly good. They tried to cover damage on a chest of draws with glue and they pushed it into position hoping it wouldn't be seen. They're also really difficult to get deliveries with. It's been way over 2 weeks since the bed was delivered and both damaged cupboards are nowhere to be seen. If I order from John Lewis - they deliver it. I didn't realise Room to Grow wouldn't be doing anything other than place the order.”

Posted 7 years ago

Thank you for leaving your comments. We are sorry that you have been let down by Stompa's delivery team. Stompa control their own deliveries directly whether it be for John Lewis or Room to Grow. We understand that you have spoken to our customer services team today and you are expecting to receive a call from the delivery team within the next 24 hours. It is our priority to help resolve this situation for you and we are treating this as a matter of urgency. Kind Regards, RTG.

Posted 3 years ago

“The bed arrived and was as described - my daughter is very happy with it. However, I wouldn't buy from Room to Grow again, nor would I recommend them as we had absolutely no communication with them about the delivery. The website stated estimated delivery within 3-5 working days. I received an email confirming the order and the delivery time and 6 days later I'd heard absolutely nothing. I phoned and the lady said it was only an estimated delivery on the website and that she'd check with the delivery team - she did then phone me back and say that it would 'probably' be delivered by the end of the week and the delivery team would be in touch. We heard absolutely nothing from them, not a sausage, until the delivery team turned up the doorstep later that week - and luckily my husband was in. Call me old fashioned, but I need a bit of reassurance from a company that they are going to do what I have paid for them to do - Room to Grow gave us no assurance whatsoever and we spent a week thinking my 5 year old wasn't going to get her birthday present.”

Posted 7 years ago

We appreciate your valuable feedback.We are sorry for the inconvenience you have experienced with your delivery and we apologise for the time you had to wait. We were liaising with the delivery team on your behalf and are taking steps to ensure this doesn't happen in the future. Best Wishes, RTG.

Posted 3 years ago

“Generally happy with our purchase but very disappointed in the delivery service. Constantly had to contact RTG for an update as none was given and no tracking data provided. On the day of the delivery we were assured by the delivery company that they would deliver to the first floor but when an Eastern European delivery driver turned up with little English - he refused to take our bed upstairs and simply rushed off. To make matters worse there were boot marks all over the boxes and then unsurprisingly one of our items was damaged. To get that part delivered took weeks with all the back and forth emails / telephone calls. Overall a disappointing experience with the delivery which badly lets RTG down. However their response always seems to be "we apologies" and someone else is to blame. Would recommend the product but not the delivery service. Sorry won't be using again.”

Posted 7 years ago

Thank you for your feedback and we are sorry to receive comments like this. Our website clearly states delivery to a ground floor room of choice - the third party delivery company are not insured to take the furniture to the first floor level. If you were misled then we are sorry for this. It is unfortunate to hear about the condition of your boxes and once the furniture leaves our warehouse then we do expect better care to be taken. As soon as we were alerted we did arrange for a replacement part to be despatched. Please be assured that we have passed on your comments to the team as we always strive to create the best possible customer experience. Kind Regards, RTG.

Posted 3 years ago

“Quality of bed not great whilst putting it together holes never lined up and when trying to push fixings in the wood got damaged even with minimal pressure applied - also delivery was shocking”

Posted 8 years ago

Thank you for your comments. It is disappointing to hear about your experience. Please do contact our customer services team sending photos and your order number to support@roomtogrow.co.uk and they will be happy to help resolve this for you. Best Wishes, RTG.

Posted 3 years ago

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Room to Grow is rated 4.3 based on 2,416 reviews