Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,416 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,416 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is test review”

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Posted 4 days ago

“Great service, delivered really quickly. Lovely, sturdy wooden bunk bed that looks lovely in our children’s room.”

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Posted 11 months ago

“Delayed delivery due to warehouse issues, but that can’t be avoided and a partial refund was given so happy with that. The bed itself is great and my daughter is extremely happy with it, I think it will need to be fixed to the wall however as it’s not the sturdiest construction. Happy with service and the product.”

Helpful Report

Posted 1 year ago

We are delighted your daughter is happy with her new bed. The bed is designed to be free standing. If you are concerned about the structure please contact our support team on0808 196 3344 so we can discuss further. Best wishes RTG

Posted 1 year ago

“I ordered a child’s mattress with delivery expected in 3-5 days. On day 5 I was contacted by Room to Grow saying there were stock issues with this mattress, and they couldn’t guarantee when delivery would occur. They helpfully provided some other options that were in stock, and then reordered and issued a refund for the price difference really quickly, including waiving the delivery fee at my request. Delivery of the new mattress was a day later than they specified, but generally the customer service and product quality I’ve experienced is very good.”

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Posted 1 year ago

Thank you for your patience and understanding with the mattress exchange. We apologise for the stock issues we have had and we really appreciate your understanding. Sincere apologies, RTG

Posted 1 year ago

“A bit more expensive than many competitors but quality and delivery good.”

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Posted 1 year ago

Thank you for leaving a review, your comments are important to us. Best wishes RTG

Posted 1 year ago

“The furniture is fairly straightforward to construct and the instructions are okay. Nice and solid when built, very happy with the end result. Delivery wait rather long and limited options for delivery time and date so be flexible.”

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Posted 1 year ago

Thank you for your review, your comments are appreciated. Kind regards RTG

Posted 1 year ago

“The bed is really good, very sturdy. however I also got assembly and not happy overall with that. It cost a lot (£150) and we were left with we have misaligned screws cracked & scratched wood.”

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Posted 1 year ago

We are so sorry there have been assembly issues, please can you send photos in to support@roomtogrow.co.uk so we can investigate and resolve this for you. Best wishes RTG

Posted 1 year ago

“Good communication with regards to delivery”

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Posted 1 year ago

Thank you for taking the time to leave your comments, they are really important to us. Best wishes RTG

Posted 1 year ago

“Delivery was prompt, and product is good quality but the free shelf never arrived.”

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Posted 1 year ago

Thank you for your comments, the free shelf promotion has only been available since 19th January and needs to be selected when ordering, sorry! Best wishes RTG

Posted 1 year ago

“Beds are lovely, sturdy and well made. Only issue I had was cabin bed got delivered without mattress so could not use until mattress arrived a while later when high sleeper was delivered”

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Posted 1 year ago

Thank you for your review and comments. We do recommend certain mattresses with each bed to try and avoid any delay with the mattress. Best wishes RTG

Posted 1 year ago

“Lovely design and colour, classic and sturdy whilst also modern so fits with my style. Shame we had a few marks and scrapes on the pieces and we did let you know, but we’re keen to get the bunk beds built and being used rather than start exchanging and waiting for certain pieces to arrive.”

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Posted 1 year ago

We are so sorry there are some marks on your bunk, in this situation we would usually replace parts but understand your need to build the bed. Sincere apologies RTG

Posted 1 year ago

“Great bed. My son loves it. Easy to put together. The only negative is the slide could look better. But this will get a lot of use so wouldn’t have looked new for long!! V happy. Great delivery and easy to order.”

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Posted 1 year ago

Thank you for taking the time to leave a review, it is much appreciated. Best wishes RTG

Posted 1 year ago

“I ordered a Wooden garage on 25th November which didn't arrive until 13th December due to strikes. It should have arrived by 1st December, in time for my grandson's 2nd birthday, so I was disappointed. My grandson didn't miss it at his age and had many other gifts. I did get concerned and eventually sent an email, which they replied to quickly and provided a tracking number, which I hadn't had until they replied to the email. The parcel seemed to go to several mail centres before eventually reaching here. I was very pleased with the quality of the wooden garage but after putting together the lift pulley grip came off. Fortunately I have a glue gun, which repaired it with ease. The important thing is my grandson appeared to love it and was lying on the floor investigating all parts of it! I would use 'Room to Grow' again.”

Helpful Report

Posted 1 year ago

We are so sorry your garage did not arrive in time for your grandson's birthday. We have upgraded our deliveries but there are still hold ups with Royal Mail in the back log, we are sorry for any disappointment caused. Sincere apologies RTG

Posted 1 year ago

“The quality of the product is great, we love the design and innovation of the cabin bed/desk set up helping us increase the functionality of our box room. However, the lack of communication when you’ve purchased a product to confirmation to delivery is too little. It was difficult to know when to expect delivery and to plan for it. More updates to the customer that you’re still working on things is better than too few.”

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Posted 1 year ago

Thank you for your comments, they are much appreciated and something we will work on. Thank you, RTG

Posted 1 year ago

“Good service + love my toddlers new bed! Good quality and looks lovely!”

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Posted 1 year ago

Thank you for taking the time to leave a review, it is really important to us. We are thrilled you are happy with your Lark toddler bed, it is a lovely bed! Best wishes RTG

Posted 1 year ago

“Delivery much quicker than stated with a txt sent when delivery close”

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Posted 1 year ago

Thank you for taking time to leave a review, it is very much appreciated. Best wishes RTG

Posted 1 year ago

“The bed is beautiful and very good quality, however the mattress is not comfortable and smaller than the bed leaving a gal”

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Posted 1 year ago

Thank you for your review. We are delighted you are happy with your Bella bed. The mattress should measure 120cm wide x 190cm long for a small double. There is often space between the mattress and the frame to make it easier to change bedding and allow a little movement in the mattress, it should not be a tight fit. Please send pictures to support@roomtogrow.co.uk and we can look into this for you. Best wishes RTG

Posted 1 year ago

“Great bed, arrived in immaculate condition and was straightforward to assemble. The only downside is that they said delivery was 2-3 weeks, but it actually took 4 and arrived after my son's birthday. They did keep me well-informed once the delivery was scheduled, although it was scheduled for 10 days after I received the text and not within 3 days of the text, as they had said it would be.”

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Posted 1 year ago

Thank you for your review, we are so sorry there was a delay with the delivery team. We do estimate our delivery times especially when it is busy but we should be within the time stated, we are sorry. Your comments are valuable to us and we will make sure the delivery team are made aware. Best wishes RTG

Posted 1 year ago

“Straightforward purchase and delivery. Items out of stock when ordered but back in stock when said on website, and delivery shortly after.”

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Posted 1 year ago

Thank you for taking the time to leave a review, it is very much appreciated. Best wishes RTG

Posted 1 year ago

“There was a little mix up with the mattress we ordered but great customer service and all resolved quickly!”

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Posted 1 year ago

Thank you for leaving review, we are so pleased we managed to sort your mattress. Best wishes RTG

Posted 1 year ago

Room to Grow is rated 4.3 based on 2,416 reviews