Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 months for delivery, and the only way you can contact them is via email which they just give you the same response every time 10-14 days Would not recommend”

Helpful Report

Posted 7 months ago

“Good prices but poor communication. I received no correspondence after payment. I was not informed when I had been dispatched therefore could not organise someone to be home for the delivery. I started a live chat, emailed and called. On the call I was told it would be with my that same day. I was very annoyed as I work fulltime and can not arrange someone at the drop of a hat! My neighbour kindly took the order in and the box was battered, broken both ends. One end soaked! Not happy and will not be a returning customer.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review as all feedback is greatly appreciated. From looking into your order it does appear that an order confirmation email was sent to the email address supplied. I am, however, extremely sorry you were not contacted by the delivery team when the order was ready for delivery but please rest assured this will be looked into. Best wishes RTG

Posted 2 years ago

“Shockingly bad!!!! and illegal! I ordered 2 high sleeper beds in July with a promised delivery within 4-6 weeks....after a lot of empty promises and lies, I finally canceled my order on the 9th of September. By law, I was owed a refund within 14 days of cancelation. It took them till September 26th to email me saying that they were not able to refund me because they changed the payment gateway. I am almost £1800 out of pocket and my children have no beds!”

Helpful Report

Posted 7 months ago

“A terrible company to deal with. I ordered a bed for 2 to 3 weeks delivery. When it finally arrived, I had been waiting almost 7 weeks. They don’t answer emails. They don’t return calls. I will never buy from this company again.”

Helpful Report

Posted 1 year ago

We are so sorry for the delay with your bed, we have had some warehouse and stock issues which created a backlog. Sincere apologies RTG

Posted 1 year ago

“A bit more expensive than many competitors but quality and delivery good.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review, your comments are important to us. Best wishes RTG

Posted 1 year ago

“So pleased with the service we received, good price, good communication and quick delivery.”

Helpful Report

Posted 1 year ago

Thank you for your review, it is very much appreciated and we are delighted you are happy with the service. Best wishes RTG

Posted 1 year ago

“I still haven't received my order despite ordering at the start of September. Post order I was informed the item was out of stock (no indication of this on the website) and when I followed up, was told it would be back in stock on 3rd October. It is now 6th October and I still haven't received my order. I will not be ordering from this company again.”

Helpful Report

Posted 1 year ago

We are sorry you have not received your order, we had a delay on the new stock coming into our warehouse. It is out for delivery today. Sincere apologies, RTG

Posted 1 year ago

“Really easy ordering and delivery on time.”

Helpful Report

Posted 2 years ago

Hello Charlotte. Thank you very much for taking the time to leave us a review. Best wishes RTG

Posted 2 years ago

“good customer service, happy with product.”

Helpful Report

Posted 2 years ago

Hello Maria, Thank you for taking the time to leave us a review. The customer service team will be so pleased. Best wishes RTG

Posted 2 years ago

“We ordered the Jubilee chest of drawers from Room to Grow for our baby’s bedroom. It arrived with several incorrect parts. My husband emailed the company with very clear instructions so we could get the missing parts we needed but unfortunately the package that arrived yesterday contains incorrect parts AGAIN. It has been a very frustrating experience, without any apology from Room to Grow, and with the imminent arrival of our baby it is stressful not to be able to complete this piece of furniture. I would not buy from this company again and would advise other customers to look elsewhere.”

Helpful Report

Posted 3 years ago

We are very sorry for the mix up with the parts required. The team have looked into this for you and have requested the correct ones to be double checked and sent to you by the warehouse as a matter of urgency. These should arrive with you very shortly. Best wishes, RTG

Posted 3 years ago

“Very happy with the bunk bed.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review, we are pleased you are happy with your purchase. Best wishes, RTG

Posted 3 years ago

“Excellent bed! My 9 year old daughter loves it. Minor issues were sorted out quickly by lovely customer services.”

Helpful Report

Posted 3 years ago

It is good to hear the team could help with any problems you had. Hope your daughter enjoys her new bed. Best wishes, RTG

Posted 3 years ago

“Very good service and had to wait for product to be in stock, when it was there was good communication and quick delivery!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are glad to hear you were pleased with the service and delivery. Best wishes, RTG

Posted 3 years ago

“One of the bed pieces arrived unprepared meaning the bed could not be built without drilling. The pain peeled off a number of pieces of wood when removing stickers stuck on them. That said, I was offered replacement bed pieces when I made contact with the company.”

Helpful Report

Posted 3 years ago

I am glad to hear you have already been in touch with the service team and they are helping you. Thank you for your review. Best wishes, RTG

Posted 3 years ago

“Absolutely perfect for my 5 year old , very spacious, good and strong quality and as we got plain white , my kid was able to decorate the bed on her own. She absolutely loves it.”

Helpful Report

Posted 3 years ago

What a great idea for your daughter to decorate her bed, I hope she enjoys sleeping in it. Best wishes, RTG

Posted 3 years ago

“The service was unbelievably bad. First you managed to deliver the wrong item. Not the children's desk I ordered but some sort of shelving for under a bed. I spent 20 minutes half-building it before realising. I called customer services and you said sorry, you'll deliver the correct item in a week and please can I spend 20 minutes packing up the item. No of course not, I had to wrangle with your team to ask for the privilege of not repackaging your incorrect order. So far so bad. I wait a week and guess what. You fail to deliver the correct item. Apprantely the delivery person came and yet even though I was at home waiting there was not ring on the doorbell and no call on my phone, though you had my mobile. Awful. I rang to complain and you said sorry AGAIN and can I wait ANOTHER week for them to try again. NO. I cancelled the order in bewildered frustration. I would not recommend this website to anybody.”

Helpful Report

Posted 3 years ago

We are very sorry to hear this. It is unfortunate that the wrong item was delivered and we try to rectify these situations as quickly as possible so it is not good to hear you had to wait so long for your replacement. We do state on the website that when returning furniture, it must be disassembled and wrapped in suitable packaging to ensure it does not get damaged in transit. Best wishes, RTG

Posted 3 years ago

“Extremely impressed! First time customer, we purchased the Ollie and Leila Classic Bunk Bed in surf white on the Saturday, they were delivered well before the due date, well packaged and by the company?s own delivery driver who was really helpful and careful especially with the current social distancing measures in place. The communication from purchase to delivery was exceptional and the bunk beds are very high quality. Our grandsons think they?re the best too! Would definitely and confidently recommend RTG! Great Company!”

Helpful Report

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,414 reviews