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Room to Grow Reviews

4.3 Rating 2,416 Reviews

83 %

of reviewers recommend Room to Grow

Company Reviews

Product Reviews

4.3

Based on 2,416 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Sanda Petakovic

Room to Grow 4 star review on 20th October 2021

Room to Grow 5 star review on 4th October 2021

Farhana Chowdhury

Room to Grow 5 star review on 4th October 2021

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This feedback is actually for your delivery company. The service I've had from Room to Grow has been excellent, but you are completely let down by the delivery company you use. I was contacted on 24/04 to arrange a delivery slot, and was offered 26/04. This was not suitable, as my husband and I work full time and couldn't arrange time off at such short notice. I was told that they don't do evening or weekend delivery. I suggested w/c 28/05, as my husband is a teacher and would be off work all this week. I emailed the week before as I hadn't heard anything, and was assured I would be contacted to arrange a time and date. I called today (29/05) as I still hadn't heard, only to be told that there are no slots available this week. I cannot understand how there are no slots available, when I requested delivery this week over a month ago, and followed up with an email last week. I will have to take a day's holiday next week, as the only day they have available in the near future is Thursday 7th June. This is extremely annoying when my husband is off all this week and could have taken delivery any day. When you are spending upwards of £500 on a product, there should be some flexibility on the part of the supplier regarding when it is delivered. I have no issue with Room to Grow, but I would be put off buying from this site again unless something is done about this extremely frustrating delivery situation.”

Posted 5 years ago

Thank you for your response regarding our customer service team and delivery team. It's lovely to hear that our service here at Room to Grow was excellent but we are sorry that the delivery team haven't been very accommodating to your delivery requirements. We are always looking at new ways to improve our delivery services, so we really appreciate your feedback. Best Wishes RTG

Posted 3 years ago

“The components were very well packaged but they needed to be as they arrived with footprints all over them, in a rusty old white van driven by a scruffy looking man with mud all over his shoes. The delivery firm (Specialist Delivery Services Ltd) provided absolutely no customer service at all, expecting us to fit in with when they might feel like delivering with virtually no notice, whilst managing to make inappropriate remarks about the area we live in. Room to Grow's customer services did take these comments seriously but it's surprising they still use that firm when it sounds like they regularly let them down like this.”

Posted 5 years ago

We are sorry to receive your response. We have taken your feedback very seriously and are working with our delivery team to avoid issues like this arising the future. Best Wishes, RTG.

Posted 3 years ago

“Where to start... * Boxes had 2 person lifting signs all over them. They were delivered by one struggling guy. In the snow. Boxes had obviously been dragged about and damaged. Fortunately there was enough packaging to protect the products. * The ivory mid-sleeper bed came in 2 boxes. One was ivory, the other grey. Waaay to much hassle to get it changed so I just built it with both colours. Looks okay. * A drawer on the wardrobe needed modification as the base was too thick to go into the drawer front. * Confusing phone call from a sub-supplier(?) of the Stompa furniture - I got the impression from them that they were going to deliver the furniture assembled, but it came flat packed. Coming from another company meant that there were 2 deliveries on different days which I had to be home for which is a pain.”

Posted 6 years ago

Thank you for your feedback regarding the service you received in connection with your recent order. We are very sorry to hear that you were disappointed with the service you received and we will be looking into how the picking error at the warehouse occurred. Had we been notified at the time then we would have sent you the correct Ivory parts for you to assemble your bed. It is unusual to hear about the issue with your wardrobe but we would be happy to look into this for you should you care to share the necessary information with our support team at support@roomtogrow.co.uk. We will also pass on your comments to Stompa's delivery team as you did not ask for home assembly on your order. Best Wishes, RTG.

Posted 3 years ago

“No idea if the wardrobe is nice as I?ve still not got it. The delivery service is terrible. They didn?t call me, went to the wrong house and then sent me an email saying I had given them the wrong address and phone number. Which I hadnt. Now rearranged for a week later at a time that isn?t particularly convenient.”

Posted 6 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced and we do acknowledge there were some issues which we have taken up with the delivery team. Thank you again for your feedback and we understand that you have now received your delivery. Best Wishes, RTG.

Posted 3 years ago

“Delivery was damaged en route to us. Arrangements for replacements was excellent but original courier messed up on delivery twice before eventually delivering.”

Posted 6 years ago

We are very sorry for the inconvenience you have experienced. Unfortunately, as we use a third party carrier service for this product, the delivery issues you have experienced were out of our control, however, please be assured that we have raised a complaint directly with the manufacturer and their delivery team. Your feedback on this matter is much appreciated. Best Wishes, RTG.

Posted 3 years ago

“I had a call to tell me a delivery slot and he was very nice and moved it to a day that worked for me. However I then had a follow up call where they left a message to say the bed will be delivered on a totally different day and didn't acknowledge I already had a day set up. When I called to explain this and that wasn't the day I had booked I was told they can call me 1 hour before getting to my house and then could leave it in a safe place - all of this meaning I could get my husband there. Not ideal but a plan. However the reality was: One missed call, no voicemail at the exact time they were at my house and then they left the bed in the pouring rain! It was outside my house for nearly 3 hours! The box was soaked and a few bits of the white paint on the bed are damaged as a result.”

Posted 6 years ago

Thank you for leaving a review. We pride ourselves on customer satisfaction and quality of service and we have checked your order and unfortunately cannot see any notes relating to your delivery, but if you gave direct instructions to the delivery team, then we sincerely apologise for the inconvenience caused to you and your family. Please do contact customer services on 0330 006 3096 or email support@roomtogrow.co,uk if you wish to discuss this further. Best Wishes, RTG.

Posted 3 years ago

“While the service of RTG was polite, the delivery was farcical - no warning; attempted on the wrong day and then the next day before 7am; rearranged for the following Monday but it didn?t turn up; rearranged for weds morning and it finally turned up around 3.30pm. At my request RTG refunded the delivery charge but this didn?t really compensate for having to arrange for people to wait in on 3 different days.”

Posted 6 years ago

Thank you for your comments. We?re sorry you're not entirely satisfied with our delivery service and your feedback will help us to review this. Apologies for any inconvenience caused. Best Wishes, RTG.

Posted 3 years ago

“The beds were not very easy to assemble and really needed two people to hold various bits up while other parts were slotted in otherwise it just broke a apart at the joints which is what happened twice. Not great quality beds in my opinion.”

Posted 6 years ago

Thank you for your comments. We really appreciate hearing about your experience. Please be assured that the manufacturer has sold thousands of this particular model all across Europe, and has received excellent reviews. On average this bed takes 2/3 hours to build and assembled correctly meets all European/UK safety testing requirements. I understand that you have been liaising with the customer service team regarding this matter. Best Wishes, RTG

Posted 3 years ago

“Order 2 sets of bunk lights the 4 days for delivery turned into 2 months, I was told that they had tried to deliver and the item was returned to depot, this happened twice no one rang no letter no email. It took a not very happy call from me to finally get this item delivered to the correct address!”

Posted 6 years ago

So sorry to hear about the trouble you've experienced and your delivery was not as it should have been. Your comments have been passed on to the team. Best Wishes, RTG.

Posted 3 years ago

“Very poor service, I am currently awaiting a third visit to rectify poor workmanship and very poor quality furniture. Room to Grow are happy to take the payment up front but have not been helpful in resolving the issues we have had with the standard of furniture they have sold us. This furniture is expensive and i thought good quality, but this is not the case.They use an external fitting company who do not contact you with times for return visits and availability is all on their terms. For example today I am expecting a visit that they were supposed to advise in advance if it was AM or PM. I still haven't been told so have had to chase myself. They are then supposed to provide an hours notice which they haven't on the two previous occasions, so I don't hold out much hope today.”

Posted 6 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. This is a very unusual situation for us and we sincerely apologise for the quality of your Stompa furniture and the time you have had to wait for a service call. I can see that you have been speaking with our customer services team who have been liaising with Stompa to rectify this issue as a matter of urgency. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 3 years ago

“Delivery was a bit of a shamble. It took longer than expected, and on the day we didn't give any more delivery info than PM. We were out for just a short while when the delivery came, and they didn't try and call me even if they had my number. In the end, when I spoke to someone, the redelivery was easier and at least we got a 4hr slot for when we needed to be in. However, most other delivery services will give you an hour slot, or at least give you a warning 30-60min before they arrive. We ordered a bed that said two people would take an hour to build. However, it took twice as long, as there were lost of places where there were no predrilled holes. Luckily, the beds look nice when they have have been built!”

Posted 6 years ago

Thank you for taking the time to comment. To enable us to despatch our products quickly we use the services of a third party doorstep carrier company who confirm whether it will be an AM or PM delivery. It is such a shame that you were out during the afternoon when they were due to arrive. We are always looking at ways in which to improve our services and we hope to add to our delivery options in the near future. I am sorry to hear that you were mislead with the assembly time of the bunk bed and I am unsure where this information came from, but it shouldn't take more than a couple of hours. Finally, it is very unusual to hear that some of the parts did not have pre-drilled holes and had we been made aware then we would of course sent out replacement parts immediately. It is wonderful to hear that you are now enjoying your new bunk bed. Best Wishes, RTG.

Posted 3 years ago

“The only thing which has let this experience down is that the product arrived minus 2 drawer fronts - we were informed these would be delivered by the end of June but we still haven't received them.”

Posted 6 years ago

Thank you for your comments. We are sorry for the delay you are experiencing but we understand there has been a delay by the manufacturers in France. Unfortunately, on this occasion the delay and product issue is out of our control but we are treating this as matter or urgency. A member of our customer services team is actively chasing this and will contact your directly about this. Best Wishes, RTG.

Posted 3 years ago

“It was easy to place the order and to change it when I realised I made a mistake. The processing/manufacturing time could be better but in my opinion the area where there definitely is room for improvement is delivery. We have been contacted and delivery was offered for Tuesdays only, which is very impractical and inflexible for people who have full time work commitments. And considering that the total cost of my order was in the region of £1,500, 100% paid in advance, I was expecting a better service. However after a few phone calls during which we highlighted that if we knew delivery was on Tuesdays only we would have looked elsewhere, we agreed on a specific date and were told that the delivery company would give us a time slot the day before delivery. I received a phone call at 7am on the delivery day to be advised the delivery team would be turning up in about 20 to 30 minutes. They turned up after 40 minutes, and by the time the delivery was complete I was late to take my daughter to school. The bed is good quality but the delivery service needs an improvement.”

Posted 7 years ago

Thank you for your feedback. It is great to hear your positive comments about your furniture but a shame you feel that this was not extended to the delivery service. Your comments are valuable to us and we will be sure to pass on your comments. Apologies for any inconvenience caused. Best Wishes, RTG.

Posted 3 years ago

“Ordering was nice and easy and delivery was great.love the bed and my son loves it too.The only reason this a 2 star rating would be for the customer service experience I had after bed was delivered. I had a few issues and queries with the ordered and to be honest I still haven't received the phone call bk that I was promised by one of there specialist. I went with rooms to grow cause my sister ordered a bed so i thought she never had any issues but if u like me your not goning to get much support from them so to be honest I would go some where else.. there price really isn't much competitive to anywhere else”

Posted 7 years ago

Thank you for your comments. We are sorry you feel let down by our customer services team, but having checked your order I cannot see any notes relating to any issues/queries. If you wish to discuss this further then we would be more than happy to help - please call 0333 006 3096 or email support@roomtogrow.co.uk. Best Wishes, RTG.

Posted 3 years ago

“Customer Service was one of the worse I've experienced in years. Good product though.”

Posted 7 years ago

Thank you for your comments. We're sorry for the disappointing service you feel you've had awaiting your delivery and it is a real shame that we were unable to offer you an initial agreeable delivery date. Once your goods are with the delivery team we are not directly involved with the route planning or booking in procedure, however, we understand your frustration and apologise for any inconvenience caused. Thank you, RTG.

Posted 3 years ago

“I bought my son's bed at Christmas time and I'm still waiting for it to be delivered and mounted 6 weeks later. I received a call suggesting a Wednesday mid January and because a Wednesday is the only day during the week not suitable, I'm still awaiting further contact.”

Posted 7 years ago

Thank you for your comments. We're sorry for the disappointing service you feel you've had to date awaiting your delivery and it is a real shame that we were unable to offer you an agreeable delivery date. I can see that there is a provisional delivery date planned in for Thursday 16th February and the delivery team will be calling you shortly to discuss this option. Best Wishes, RTG.

Posted 3 years ago

“Easy to order online. Delivery date and time arranged by text. Quick though impersonal. 67 yr old father in law had to receive the delivery and concerned to hear that he alone was expected to carry very heavy, large bed frame and mattress up stairs to 1st floor maisonette. Not impressed with this.”

Posted 7 years ago

Thank you for your valuable feedback. We will speak to the delivery team about the issue you experienced but currently the driver is only insured to deliver furniture to a ground floor room of choice as detailed on our website. Best Wishes, RTG.

Posted 3 years ago

“very disappointed they never delivered or contacted me about the bedside drawers for weeks, and my granddaughter had just got the bed matching for her birthday”

Posted 7 years ago

Thank you for your comments. So sorry that you were not contacted by the delivery team about your bedside and we apologise for this. Best Wishes, RTG.

Posted 3 years ago

“Mattress didn't arrive when it should have done and I had to can to chase. Hello over the phone was excellent and it arrived 3 days late.”

Posted 7 years ago

Thank you for your comments. We use a third party express delivery service to send out this item and we are so sorry that the original consignment went missing. We arranged for another mattress to be sent out as soon as we were made aware so we apologise again for the delay. Best Wishes, RTG.

Posted 3 years ago

“Our delivery did not arrive on the day scheduled, despite the delivery team realising the delivery obligation was not going to be possible due to a tenuous excuse of their "vehicle catching fire?"earlier thatday we received no call to advise. The failure to deliver caused my wife inconvenience having to take annual leave to await the delivery twiceover and no compensation by room to grow was offered despite being requested - not even reimbursement for the delivery cost.”

Posted 7 years ago

Thank you for your comments. Delivery of your order was completed by a third party carrier company who unfortunately experienced a serious issue with the vehicle/contents on the day of your delivery. We apologise you didn't receive a call about this but we hadn't been made aware - had we known, we would have called you without delay. Unfortunately, this event was outside of our control and we took steps to minimise the effect of the delay. Apologies again for any inconvenience caused to you and your family. Best Wishes, RTG.

Posted 3 years ago

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Room to Grow is rated 4.3 based on 2,416 reviews