“I was very excited about the modern and fun looking children’s furniture that I ordered for my son’s new room, but when it arrived the instructions were confusing and the pieces did not fit neatly together. In the end, my husband and I gave up and it’s waiting half finished for a handyman to come finish it. There were scratches and nicks on the furniture and the glossy spray paint finish on the bedside table just looked sloppy. I knew I was buying upmarket flat pack furniture and for the money I paid I expected something better than what I’d get from IKEA. I would not recommend Room to Grow or purchase from you again.”
“Great quality product. Relatively easy to assemble. Sadly delivery was delayed and for this reason they do not get a 5 star rating.”
Posted 2 days ago
Hello Francisco,
We are so happy that you are happy with the quality of the product and found it easy to assemble. We are very sorry about the delay in getting the order to you the last thing we want to do is cause any inconvenience.
Thank you for taking the time to leave us a review.
Best wishes RTG
“Fantastic company to deal with and the bed is lovely. Husband said it was a bit of work to assemble compared to other beds he’s built but other than that, everything was great.”
Posted 2 days ago
Hello,
Thank you so much for leaving us a review! We are so happy that you love the bed and are happy with the service our team provided.
Best wishes RTG
“We havnt yet received part of our order that was due mid May.”
Posted 5 days ago
Hello Jenny,
Thanks so much for taking the time to leave us a review.
I have had a look into this for you and can see our customer service team has been in touch to explain the reason behind the delay.
Many thanks RTG
“Bed got delayed but got a £25 voucher to spend with them for the inconvenience. Really nice bed, once we figured out the instructions. Took a good few hours to put together. Bought the stompa mid sleeper with desk.”
Posted 5 days ago
Dear Elizabeth,
Thank you so much for taking the time to review the Bloc Midsleeper with Pull Out Desk.
We are very sorry about the delays in getting the order to you. Its great to hear that you are happy with the bed now you have received it.
Best wishes RTG
“We ordered the bed with construction but it got booked in for just delivery. We’ve been chasing for someone to come and build it for 2 weeks with the whole lot blocking our hallway!”
Posted 5 days ago
Dear Sarah,
I am very sorry to hear that your experience with the home assembly hasn't gone very well so far.
Thank you for taking the time to leave us a review. I have passed your details over to our support team who will be in contact with you shortly.
Best wishes RTG
“Quality of product is good. The issue is the purchase process. It wasn’t until I had placed the order abs paid for all item before I was informed there was a 2 months wait for the beds. When I questioned this I was told it was there when I ordered it, abs that was that.”
Posted 6 days ago
Hello,
Thank you for taking the time to leave us a review. We are so pleased that you like the product.
I have had a look into the delay for you and can see that you placed your order during a Pre-order period and the delivery time scale was confirmed in your confirmation.
We are sorry that you had such a long wait for the product, a member of our support team will be in contact with you shortly.
Best wishes RTG
“Love the wardrobes however they took ages to come and one 2 of the panels were slightly damaged in transit. Also the top of the wardrobes aren't the best to build. Still really glad I got them though and they look amazing in my daughters room.”
Posted 1 week ago
Thank you very much for taking the time to review the Abode Wardrobes.
We are so pleased that you like them. We are very sorry about them being damaged in transit.
Please feel free to email us on Support@roomtogrow.co.uk to discuss this with our support team.
Best wishes RTG
“Despite the instructions only showing you how to fit the sofa bed to the left hand side of the bed, Room To Grow agreed to physically attend my property and rectify the issue. After a bit of a false start, their customer support team were very proactive in getting this resolved without much further inconvenience to me. In resolving my complaint, they very quickly did exactly what they said they were going to do, so I was incredibly satisfied with the outcome.”
Posted 1 week ago
Dear Chris,
Thank you so much for taking the time to leave us a review.
We are so pleased that we have reached a positive outcome for you following the issues with assembly.
Best wishes RTG
“The bed is great and my son loves it. Easy to put together,”
Posted 1 week ago
Dear Helen,
Thank you so much for taking the time to leave us a review. we are so pleased that your son loves the Stompa CK Single Bed.
Best wishes RTG
“Great service, delivery was quoted as 3-5 weeks we received after 2.”
Posted 1 week ago
Dear Jocelyn,
Thank you so much for taking the time to leave us a review. We are so pleased that we were able to get your bed to you faster than expected. All the best RTG
“Great customer service!
Sturdy and cool bed. My son is over the moon!”
Posted 1 week ago
Dear Oksana,
We are so pleased that you and your son like the Hudson Midsleeper! The customer service team will be so happy to read your review.
Thank you for taking the time to leave it for us.
Best wishes RTG
“Whilst the product I ordered is really great, the service received was terribly disappointing.
My order arrived months after it was supposed to even though I had paid for the item at the point of placing the order.
I had to constantly chase customer service for updates and was given several delivery dates which simply came to nothing.
Unreliable and complacent service.”
Posted 1 week ago
Hello,
Thank you for leaving us a review. I am very sorry that you experienced a less than satisfactory service. The last thing we want to do is cause our customers any inconvenience. Its great to hear that you like the product. A member of the support team will be in contact with you shortly. Best wishes RTG
“Goods ordered Feb, received in May after estimated delivery time being 48hrs.
Lots of chasing with calls & emails, calls not returned as promised.
Wouldn’t recommend.”
Posted 3 weeks ago
Dear Louise,
Thank you for taking the time to leave us a review we really appreciate your honest feed back as this helps us to improve our service.
We are very sorry that you experienced so many delays in your order. I also apologise for any lack of contact. We will be sure to take your feed back onboard and improve our service moving forwards. Best wishes RTG
