Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,416 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,416 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The beds i ordered are great, however delivery process was awful, took a month to get delivered, poor information from delivery company who only deliver 1 day a fortnight in the south east, and with no option to change date if youre not available”

Helpful Report

Posted 1 year ago

“Ordered a great Stompa bed but there was cosmetic damage to the frame. No big deal but on trying to get hold of Room to Grow, we have not yet heard back or had a resolution. Looking forward to hearing from them soon!”

Helpful Report

Posted 1 year ago

Apologies you are awaiting a resolution, we will investigate with Stompa immediately. Sincere apologies RTG

Posted 1 year ago

“HI the bed is lovely but very noisy. Maybe this stops after a while?”

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Posted 1 year ago

The bed should not be 'noisy'. Please contact our support team on support@roomtogrow.co.uk with your order reference so we can investigate. Best wishes RTG

Posted 1 year ago

“Wasn’t very impressed with the email communication which was unclear and misleading over delivery times, and items going out of stock two weeks after ordering. Service was redeemed by Stacey who gave great customer service over the phone and cleared things up.”

Helpful Report

Posted 1 year ago

We are sorry there was confusion with your order, we are pleased Stacey was able to help resolve this for you. Best wishes RTG

Posted 1 year ago

“For the price of their products multiple holes didn't line up for the screws. The company took payment and only delivered one out of 3 boxes (the ladder) then said I'd have to wait 5 weeks for the rest of it because it wasnt in stock, how ever online it stated that it was in stock. Overall the experience i had using the company wasn't the best. Expected much better service considering the value of the product i ordered. Would never use again.”

Helpful Report

Posted 1 year ago

We are so sorry we let you down and not all your boxes were delivered and then delayed due to stock issues. This is not the experience we expect for our customers and this of course should not happen. Sincere apologies, RTG

Posted 1 year ago

“Good delivery time.”

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Posted 1 year ago

Thank you for your comments. Best wishes RTG

Posted 1 year ago

“The material feels good, but I have noticed a lot of pinholes in it that the light coms out”

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Posted 1 year ago

Thank you for your comments, it is not something we have heard before but will investigate. Best wishes RTG

Posted 1 year ago

“Overall a decent company. There was an issue with delivery but this was the fault of the courier company they use. However my only criticism of Room to Grow is that they should have communicated directly with their service provider and contacted me themselves about the delay as they will have more persuasion over their delivery company. The product itself is of good quality, a couple of panels weren’t painted but I didn’t report those. If I did I have no doubt they would have been replaced. Unfortunately I didn’t have time to wait for them. Definitely recommend that a room to Grow is considered for your purchase.”

Helpful Report

Posted 1 year ago

Thank you for comments, we are sorry we did not update you on delivery issues. Your points are fair and these have been noted, we will certainly endeavour to do better. We appreciate your comments. Thank you, RTG

Posted 1 year ago

“Ordered bed with installation they forgot to add this so had to hire somebody eles to put the bed up then the instructions are difficult to follow.the beds are good quality though”

Helpful Report

Posted 1 year ago

Thank you for your comments, we are sorry the assembly was not with your order. We hope you are happy with your bed, it is a popular gaming bed. Best wishes RTG

Posted 1 year ago

“Room to grow was easy to deal with. Order cam quickly etc.”

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Posted 1 year ago

Thank you for your comments, they are much appreciated. Best wishes RTG

Posted 1 year ago

“Boxes came severally damaged. When I put up the wardrobes I found a door has been damaged in 3 places. No email address in website to send photos of the damage to. But on the other side of things, they are great products and my son loves his desk and wardrobe.”

Helpful Report

Posted 1 year ago

“Current rating based on all being well once I receive replacemt of idamaged goods , other wise customer service advises would have received a 5 star rating”

Helpful Report

Posted 1 year ago

We are sorry you item was damaged. The customer support team are organising a replacement to be sent asap. Best wishes RTG

Posted 1 year ago

“Lovely bed, sturdy and easy to assemble. Slightly weird holes still visible but this is to do with where you want the rails etc. My reason for the 3 stars is delivery time, website said 3/4weeks when I orders it but it was more like 5 and I had to chase with lots of emails etc.”

Helpful Report

Posted 1 year ago

We are sorry there was a delay with your order, Your bed is made to order and there was a slight delay with production, we apologise you were not updated regularly, sometimes we have to wait for updates from the factory which can take some time. Sincere apologies RTG

Posted 1 year ago

“The bed arrived as confirmed in emails. The gentlemen that delivered it were very helpful. Be warned Room to grow recommend that the bed fits a mattress size of 190cm (L) and they recommend mattresses that are suitable for this type of bed. The mattress is too small in length and fits a mattress of 200cm (L). The mattress that they advertise and the one that we purchased is very uncomfortable and once my little girl is a bit older it will need changing.”

Helpful Report

Posted 1 year ago

Thank you for your comments, the bed is designed for 90 x 190cm mattresses, there should be some space at the head and footboard to allow for changing bedding, the mattresses should not be tight against the head and footboards. Best wishes RTG

Posted 1 year ago

“Looks great however instructions were for left hand ladder which made assembly much more difficult and took longer. Please update instructions!”

Helpful Report

Posted 1 year ago

Thank you for your comments, we will pass them on to the factory. The instructions do show the ladder can be built on the left or right but if they can be made clearer then all the better. Best wishes RTG

Posted 1 year ago

“Delivery seamless and good service. but the bed is a huge task to build, instructions say 2 x people and 2x hours, we are on our 3rd day of building at least 7hours in and no end in sight. Instructions are clear, just literally the amount of parts, screws etc. - endless! I hope it is worth the blisters!”

Helpful Report

Posted 1 year ago

Thank you for your comments, gosh that is quite a task. We do partner with Screwdriver who offer an assembly service and will come and build your bed? If you would like a quote, please contact our team on support@roomtogrow.co.uk

Posted 1 year ago

“Happy with the product, good quality material but did not realise the poles don't come in half like a lot of other tepees .Box is so long I struggle to get it in my car for transporting to grandsons house.”

Helpful Report

Posted 1 year ago

Thank you for your comments. Unfortunately we wouldn't want to sacrifice the quality and rigidity of the teepee by having the poles split in half as they are solid wood. By removing from the packaging it may be easier to transport. Best wishes RTG

Posted 1 year ago

“Overall I wouldn’t of paid the price I did if I hadn’t of had the damage pieces and chipped paint/wood.”

Helpful Report

Posted 1 year ago

Thank you for your review, you should not have any damages to your bed, we will email you directly to get this resolved for you. Best wishes RTG

Posted 1 year ago

“Not too much communication and the booking rescheduling wasn’t great. I was offered a slot, I clicked reschedule to see what other dates were available and it cancelled my slot and said “we’ll be in touch”. Emailed them, no response, then a few days later got another slot (same slot I think) which I felt I had to accept. Had to take a day off to receive it, I’m self employed charged out at £350 p/day so this added a fair bit to the price for me. More flexibility in the rescheduling process could easily have prevented this. Otherwise, very happy with the bed.”

Helpful Report

Posted 1 year ago

Thank you for your comments, we are liaising with our delivery partner as the re-scheduling should not be difficult or inconvenient. We will certainly investigate this. Thank you. Best wishes RTG

Posted 1 year ago

“I ordered the beds as it came with assembly however once the beds had arrived I then had to contact the assemblers myself who had no available slots for a number of weeks. I did receive the assembly Money back quickly and then had to find my own assemblers. The beds are now made and are of good quality.”

Helpful Report

Posted 1 year ago

Thank you for your review, we do use a third party assembly team, Screwdriver, for the Cambridge bunk beds. They are usually very quick to arrange a date to assemble, within a matter of a few days. We are sorry they did not have availability to suit at the time required. We are pleased you are happy with the bunk beds. Best wishes RTG

Posted 1 year ago

Room to Grow is rated 4.3 based on 2,416 reviews