Drew Kearns
This feedback is actually for your delivery company. The service I've had from Room to Grow has been excellent, but you are completely let down by the delivery company you use. I was contacted on 24/04 to arrange a delivery slot, and was offered 26/04. This was not suitable, as my husband and I work full time and couldn't arrange time off at such short notice. I was told that they don't do evening or weekend delivery. I suggested w/c 28/05, as my husband is a teacher and would be off work all this week. I emailed the week before as I hadn't heard anything, and was assured I would be contacted to arrange a time and date. I called today (29/05) as I still hadn't heard, only to be told that there are no slots available this week. I cannot understand how there are no slots available, when I requested delivery this week over a month ago, and followed up with an email last week. I will have to take a day's holiday next week, as the only day they have available in the near future is Thursday 7th June. This is extremely annoying when my husband is off all this week and could have taken delivery any day. When you are spending upwards of £500 on a product, there should be some flexibility on the part of the supplier regarding when it is delivered. I have no issue with Room to Grow, but I would be put off buying from this site again unless something is done about this extremely frustrating delivery situation.
5 years ago
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Room to Grow has a 4.3 average rating from 2,414 reviews

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