Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

“I would have rated Room to Grow as ‘very poor’ except, given that Covid has interrupted so many delivery services in every industry in the UK, the first instance of the mattress not arriving with the bed was acceptable. What was not acceptable, was the chasing I had to do to find out when the mattress would be delivered and being told, after the second time it didn't to show up, that it had failed quality control. This was three weeks after the bed had arrived! I then went through a surreal, nightmarish situation, a week later, when it once again failed to show up and I was sent a photo of a forged signature saying that it had been delivered!!! It was unbelievable.This was very stressful and involved a wasted half day of emails and phone calls to rectify the situation. The mattress did finally arrive, later on the day they told me it had already been signed for. However, the smell has been horrendous and I haven’t been able to use it yet. A week after delivery. I chose Room to Grow because I expected the mattress and bed to arrive together. Certainly not to have to deal with two separate companies - with a month’s time lapse between each item arriving. I would not recommend buying a bed from them at all.”

Helpful Report

Posted 4 years ago

Some of our products are sent from different warehouses so they can be delivered separately. However you should not experience such a delay and we can only apologise if the service you received was not as expected. Please contact us if the smell on the mattress does not settle. Best wishes, RTG

Posted 4 years ago

“Quality not nearly a match for the presentation of the bed eg (1) instructions not to jump on the bed (presumably because of the flimsy base boards): it's a young kid's low bed - what young kid does not want to jump on their bed occasionally? The base boards and their fixings need to be much stronger. (2) Design of the racing car bed is such that the 'fin' / 'spoiler' at the back of the 'car' is positioned such that the child hits their head on it. (3) LED lights sent separately, after the bed. Not working. (4) Mattress purchased with the bed from RTG was the highest price one offered - described as luxury. Anything but. It's a really thin, inadequate mattress which has required supplementing by another mattress underneath. Really not good enough, RTG.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with the bed and mattress received. Any issues with your purchase please contact support@roomtogrow.co.uk, if replacement lights are needed please let us know and we can send them as soon as possible. Best wishes, RTG

Posted 4 years ago

“Honestly I’m not that impressed with the products. One of the drawer safety catches has snapped off already and my son is very careful. Plus the trundle bed has chipped paint of the main bed even though we are careful. I do not rate the quality and can now see why it was all much cheaper than other places.”

Helpful Report

Posted 4 years ago

We are so sorry you have had issues with your products. We can certainly replace any damaged parts if you can send photos and part numbers to our support team- support@roomtogrow.co.uk. Best wishes, RTG

Posted 4 years ago

“Item bought Karlsson Inate alarm clock arrived pack in a oversized jiffy bag with no cushioning materials. Result seconds hand of dial Fallen of . Also the cover for the battery was missing from the back of the clock.”

Helpful Report

Posted 4 years ago

Dear Gary, apologies for how the clock arrived. If you send pictures to support@roomtogrow.co.uk we will be happy to help you with replacements. Kind regards, RTG

Posted 4 years ago

“Only part of the bed had so far arrived and no mattress. However, room to grow were lovely on the phone and I’m hopeful the delivery problems will be resolved. Obviously it’s challenging times due to coronavirus.”

Helpful Report

Posted 4 years ago

Thank you for leaving your review. I am glad the team are looking after you. Please email hello@roomtogrow.co.uk or call 0808 196 3344 if you need anything else. Best wishes, RTG

Posted 4 years ago

“There was no notice of the delivery of the products”

Helpful Report

Posted 4 years ago

Dear Jeffrey, the transport team usually contact each customer 24 hours prior to delivery. Apologies if you did not receive a call, we will discuss this with them. Best wishes, RTG

Posted 4 years ago

“Extremely poor service. It took 2.5 months (10weeks) to be delivered. The website said 2-4 weeks. Bed quality very good.”

Helpful Report

Posted 4 years ago

“I am just wondering if I made the good choice with this product. Not sure about the quality. Every time my 11 year old climb in the top and during the sleep time I can hear the wood cracking strongly and very worry about the base of the bed narrow, especially the middle one. Find structure in general not robust enough. It has been build by professional provided by grow. Not sure what to do. I am just asking to my son to be cautius as he has his little 4 years old brother underneath.”

Helpful Report

Posted 4 years ago

We appreciate you taking the time to review your bed, the bed should have no movement and not creak once assembled. Our support team will contact you directly to resolve this. Best wishes RTG

Posted 4 years ago

“I have rated overall Poor. The actual bunk bed itself is what we wanted, the price was fair and the website very easy to use. HOWEVER the delivery was simply atrocious. Firstly there was no contact in advance to appoint the delivery time or date and so we were not expecting it when the delivery man just "turned up", this caught us by surprise as were about to go out, we hadn't arranged or cleared the space for the massive boxes - I noted at the time of purchase that my phone number was on the billing section of the Invoice but the delivery driver stated "you did not put your phone number on the order!"); Secondly, the delivery man asked me to help him carry things in - but I had not actually anticipated the size and substantial weight of the 4 boxes which were individually VERY heavy and as a result each box obviously had to be lifted in separately, each as a "two man lift" by the delivery man and myself. I felt exasperated and annoyed by time he left and could not believe the service. You may say "oh well the delivery was 'free'" but that is incorrect as the delivery was "not charged" only after we spent over £500 and qualified for free delivery online and the small-print stated 'into property'. And in any case the delivery service, whether chargeable or not, should be scheduled as a convenient time and be delivered into the property by the courier. Simply not good enough.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are ever so sorry that the driver turned up unannounced as all deliveries should be scheduled in advance directly with our customers. This is not normal practice and we do expect our delivery team to liaise with us if they have missing customer information. As our website clearly states under the 'delivery' tab for this particular product, it is to a ground floor room of choice. We have passed on your comments to the delivery team involved. Best Wishes, RTG.

Posted 4 years ago

“very disappointed they never delivered or contacted me about the bedside drawers for weeks, and my granddaughter had just got the bed matching for her birthday”

Helpful Report

Posted 8 years ago

Thank you for your comments. So sorry that you were not contacted by the delivery team about your bedside and we apologise for this. Best Wishes, RTG.

Posted 4 years ago

“I had a call to tell me a delivery slot and he was very nice and moved it to a day that worked for me. However I then had a follow up call where they left a message to say the bed will be delivered on a totally different day and didn't acknowledge I already had a day set up. When I called to explain this and that wasn't the day I had booked I was told they can call me 1 hour before getting to my house and then could leave it in a safe place - all of this meaning I could get my husband there. Not ideal but a plan. However the reality was: One missed call, no voicemail at the exact time they were at my house and then they left the bed in the pouring rain! It was outside my house for nearly 3 hours! The box was soaked and a few bits of the white paint on the bed are damaged as a result.”

Helpful Report

Posted 7 years ago

Thank you for leaving a review. We pride ourselves on customer satisfaction and quality of service and we have checked your order and unfortunately cannot see any notes relating to your delivery, but if you gave direct instructions to the delivery team, then we sincerely apologise for the inconvenience caused to you and your family. Please do contact customer services on 0330 006 3096 or email support@roomtogrow.co,uk if you wish to discuss this further. Best Wishes, RTG.

Posted 4 years ago

“Very little communication about delivery, had to chase up after estimated delivery date passed”

Helpful Report

Posted 10 years ago

“I bought my son's bed at Christmas time and I'm still waiting for it to be delivered and mounted 6 weeks later. I received a call suggesting a Wednesday mid January and because a Wednesday is the only day during the week not suitable, I'm still awaiting further contact.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We're sorry for the disappointing service you feel you've had to date awaiting your delivery and it is a real shame that we were unable to offer you an agreeable delivery date. I can see that there is a provisional delivery date planned in for Thursday 16th February and the delivery team will be calling you shortly to discuss this option. Best Wishes, RTG.

Posted 4 years ago

“Very poor service, I am currently awaiting a third visit to rectify poor workmanship and very poor quality furniture. Room to Grow are happy to take the payment up front but have not been helpful in resolving the issues we have had with the standard of furniture they have sold us. This furniture is expensive and i thought good quality, but this is not the case.They use an external fitting company who do not contact you with times for return visits and availability is all on their terms. For example today I am expecting a visit that they were supposed to advise in advance if it was AM or PM. I still haven't been told so have had to chase myself. They are then supposed to provide an hours notice which they haven't on the two previous occasions, so I don't hold out much hope today.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. This is a very unusual situation for us and we sincerely apologise for the quality of your Stompa furniture and the time you have had to wait for a service call. I can see that you have been speaking with our customer services team who have been liaising with Stompa to rectify this issue as a matter of urgency. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 4 years ago

“Website not very clear to order from. So I ordered the incorrect items. I couldn?t return the item due to hygiene reasons but there was no warning that the mattress I ordered didn?t fit the bed I ordered. When ordering on the website this was the first mattress that came up as recommended for the bedframe I was ordering. Spent £300 more than I wanted and needed to in the end to rectify the problem. Delivery was great and the product is okay.”

Helpful Report

Posted 7 years ago

Thank you for your response. We are sorry to hear the website wasn't clear for your order. We appreciate your feedback and are always looking for ways to improve our site and ordering process. Best wishes RTG

Posted 4 years ago

“Our delivery did not arrive on the day scheduled, despite the delivery team realising the delivery obligation was not going to be possible due to a tenuous excuse of their "vehicle catching fire?"earlier thatday we received no call to advise. The failure to deliver caused my wife inconvenience having to take annual leave to await the delivery twiceover and no compensation by room to grow was offered despite being requested - not even reimbursement for the delivery cost.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Delivery of your order was completed by a third party carrier company who unfortunately experienced a serious issue with the vehicle/contents on the day of your delivery. We apologise you didn't receive a call about this but we hadn't been made aware - had we known, we would have called you without delay. Unfortunately, this event was outside of our control and we took steps to minimise the effect of the delay. Apologies again for any inconvenience caused to you and your family. Best Wishes, RTG.

Posted 4 years ago

“The customer service was great and all my questions were answered. Disappointed with the overall look of the bed, although it is sturdy and made of good wood all the screws and fixings show as there are no cover caps to hide them and you can see holes all up the stairs and head board. I paid a lot for this bed and to me looks like an ikea bed but for a few hundred more!”

Helpful Report

Posted 10 years ago

Thank you very much for the positive comments - it?s always encouraging when customers acknowledge the good work of our team. We are sorry to hear that the product didn't meet your expectations but we feel that our website photography clearly highlights that the screws are visible on the stairs and headboard. Thank you again for your feedback.

Posted 4 years ago

“Office was apologetic but the delivery of the bed took 3 times longer than it was satiated 3-5 days. We waited 3 weeks.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced with the delivery of your bed - we have passed on your comments to the delivery team. The L-Shaped bunk is created from a high sleeper frame plus the additional single bed which allows greater flexibility as the single bed can be repositioned as required. We will double check the dimensions with the manufacturer but thank you for bringing this to our attention.

Posted 4 years ago

“i was not informed about delivary timescales and constanly fobbed off by the customer service department. The product its self was excellant Quality”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are sorry about the delay you experienced and we do appreciate this must have been disappointing for you. Unfortunately due to an extended production timescale the delivery team were unable to fulfil your order untill your goods were received. We are always looking at ways in which we can improve our services so we appreciate your comments. Best Wishes, RTG

Posted 4 years ago

“The staff at RTG itself were very efficient and helpful but you need to seriously address the delivery company you use. 1) The bed was delivered the first time partially damaged. The boxes had clearly been manhandled - one of them was torn and the ladder inside damaged. The second had a footprint on it. 2) The bed had been supplied in two colours. A picking error at the warehouse. I do appreciate this happens but my husband had taken time off work to work on our son's room while we were away so it was very frustrating. 3) RTG arranged replacement parts quickly but delivery let them down. The courier firm texted me 18/11 to say that they would deliver on 19/11. There was going to be nobody home so I rang them that evening to re-schedule. No answer so I left a very clear message. When we were out the following day the delivery man rang my mobile saying that he was outside our house. After emailing RTG I was told that they would rearrange delivery the following Tuesday but they would ring to confirm a delivery time. I heard nothing on Monday so rang the courier in the afternoon and was told that she would ring me back, which she never did. I am annoyed that I had to chase them up, particularly after everything that had happened. We have a completed bed and it is a very nice product. But I will still be contacting RTG to replace the damaged ladder.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced. Stock delays and delivery issues are unfortunately out of our control, however, please be assured that we have passed on your feedback to the warehouse and delivery team. We are taking steps to ensure this kind of experience doesn't happen again in the future. Please do contact support@roomtogrow.co.uk or call 0333 006 3096 to discuss replacement parts and we'd be happy to help. Best Wishes, RTG.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Room to Grow Reviews