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Room to Grow Reviews

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

Company Reviews

Product Reviews

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Sanda Petakovic

Room to Grow 4 star review on 20th October 2021

Room to Grow 5 star review on 4th October 2021

Farhana Chowdhury

Room to Grow 5 star review on 4th October 2021

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not happy with the quality of a product, so I wanted to return it, however I was told I have to pay for the return shipping. It’s a large box. Not happy with my experience to be honest. The product was also shipped out to me late and I was not updated about whether it has been dispatched and so forth. I attempted to cancel the order before delivery (it has been stated on the website that orders can be cancelled before delivery has been made), but I was told I have to just refuse the delivery, because it cannot be cancelled. Unfortunately I was not home when the delivery was made so a family member accepted it. Now I’m stuck with a product I don’t want, nor am I satisfied with. I am very unhappy.”

Posted 1 year ago

We are sorry your item was delayed, it was caught up in the Royal Mail strikes which were out of our control. You can of course return the item to us if you do not want it but you would need to pay the return postage as detailed in our Terms & Conditions. We are sorry you are unhappy with your purchase.

Posted 1 year ago

“Delivery service is appalling. Delayed by over a week. Bed itself, drill holes in the wrong place so manually have to make our own holes to insert bed. On the whole the bed and draw are nice and good quality but I’ve had a bad experience.”

Posted 1 year ago

We are so sorry you have not had a good experience and your order was delayed with our delivery partner. We will investigate why this happened. We can replace any parts that are incorrect, you should not have to re-drill parts! We are so sorry. Sincere apologies RTG

Posted 1 year ago

“Ordered an arm for my baby’s mobile, I ordered it on 18/11/22 and it’s still not arrived.”

Posted 1 year ago

We are so sorry you have not received your mobile arm. Unfortunately there have been delays with the Royal Mail strikes. Our support team will email you directly with an update. Sincere apologies RTG

Posted 1 year ago

“Over one month since I raised issues with the bed I ordered, they still have not been resolved. I have not been able to complete the build of my daughter's bed. The overall experience has been extremely negative. The boxes were damaged when they first arrived and had to go back. Minor damage to the boxes on the 2nd delivery but could not wait any longer to receive the bed as we were moving house, so had to accept them. Whilst building the bed, I discovered two of the slats were rotten, and the drawer unit was missing several bolts, plus there was a hole missing in one of the pieces of wood. To save everyone the hassle of returns, I asked for the two rotten slats to be replaced and to be sent the missing bolts/screws to my new address. I was willing to drill the hole that was missing, although this is far from ideal. Eventually, I received the missing slats (which I has to cut down to fit). However, after several emails, I am still without the missing bolts for the drawer. The quality of the furniture is not great and the service so far has been poor. I am giving two stars simply for the fact the wrong colour was selected when purchasing the bed and I was able to get this corrected immediately.”

Posted 1 year ago

We are so sorry you have not received all your replacement items, they were sent via Royal Mail on 29th November. We will re-send today. Sincere apologies RTG

Posted 1 year ago

“I ordered this bed for my granddaughter who stays with me frequently. Delivery was supposed to be 3/4 weeks. The customer service was awful. After calling them several times to find out the delay. No one called me back it took over 7 weeks to receive the bed. On the plus the bed is very nice.”

Posted 1 year ago

We are sorry there was a delay with your order, we are investigating as to why it took so long. Your bed is made to order and we did experience delays with production, we apologise you were not updated regularly, when we have to wait for updates from the factory it can take some time. Sincere apologies RTG

Posted 1 year ago

“The cabin bed had faulty drawers and I have not received a response to my queries”

Posted 1 year ago

We are so sorry you have damage to your chest of drawers, our support team are arranging a replacement to sent to you. Best wishes RTG

Posted 1 year ago

“No contact re delivery etc.”

Posted 1 year ago

We are sorry you are unhappy with the contact received for your delivery and assembly. Our planning teams do contact all customers directly to book in. Best wishes RTG

Posted 1 year ago

“Really disappointed with parts of my ordered , some was damaged and not very well made.”

Posted 1 year ago

We are so sorry you have damages to part of your order. Please can you send photos to support@roomtogrow.co.uk so we can get replacements for you and resolve this asap. Sincere apologies RTG

Posted 1 year ago

“the desk is damaged not very good quality.”

Posted 1 year ago

We are sorry you have damage to your desk, please send photos to our team at support@roomtogrow.co.uk so we can resolve this for you. Best wishes RTG

Posted 1 year ago

“Ordered one bed and only received the ladder. Then when the next delivery came the ladder with that bed didnt fit. For the price you pay for the bed it wasnt as good as i thought it would be quality wise. The curtains was missing and nuts was missing. The delivery company however was really nice carried upstairs to where you wanted the item.”

Posted 1 year ago

We are so sorry the delivery team split your delivery. Please can you send pictures to show any issues with the ladder to support@roomtogrow.co.uk so we can rectify this for you. We do not have curtains with this bed I'm afraid, it is not an option we offer. Best wishes RTG

Posted 1 year ago

“Really nice bed, but still waiting for the parts that were missing.”

Posted 1 year ago

We are sorry you are still awaiting parts, the service team will contact you directly with an update. Best wishes RTG

Posted 1 year ago

“Nothing but problems from start to finish. Bed delivered 15th July but was damaged, so phoned same day to request a replacement. Second bed arrived 26th July but was faulty! The holes/screws weren’t compatible. Third delivery received 2nd August - but the wrong part had been sent. Telephoned again, to be told that although it was a different part to what we were told was coming it would fit. Anyway it did. We rung the company around 10 times - they never once rung us, the service and quality of the bed is poor. There is marks on the bed but after so much hassle we couldn’t cope ringing again. My little boy was without a bed for 3 weeks and I wasn’t prepared to let him be without one for another day. We spent a lot of money on this bed which I feel was a waste. Will never buy from them again.”

Posted 1 year ago

We are so sorry there was confusion with your bed. We have changed the factory of the Jubilee and you were accidentally sent 1 box from the old factory and 1 from the new which is why it didn't fit together. It was an error in the warehouse which has now been resolved. We are sorry we are let you down. Sincere apologies RTG

Posted 1 year ago

“DELIVERY: Delayed causing me considerable problems with work ITEM: No instructions Fittings missing Some parts not labelled One part damaged”

Posted 1 year ago

We are so sorry you had items missing and damage in your delivery. We are investigating further and our support team will contact you directly. Sincere apologies RTG

Posted 1 year ago

“Easy to use website but issues with delivery have lead to a review that isn’t glowing. I was often told I would get a call back or a notification of something only to hear nothing. An incorrect mattress was delivered and it was beyond reasonable the timeframe in which to get the correct one sent out. Too much of my time was spent chasing someone else’s error. I think next time I would use a bigger supplier like John Lewis which is sad as I prefer to use smaller businesses but the customer service didn’t match on this occasion.”

Posted 1 year ago

We are sorry we let you down. We do use third party delivery teams and unfortunately we do not have access to their schedules so we are reliant on another company to book customer deliveries. The service should have been better when an incorrect item was delivered and we are investigating this with the delivery team. Even large companies like John Lewis use third party delivery companies for some of their furniture items and have the same supply chain issues. We really do appreciate you shopping with us, thank you. Best wishes RTG

Posted 1 year ago

“I’m afraid that the finish of the bed frame was very poor. The wood was very rough to touch, there were various chips and dents. In my opinion, the price of the bed frame did not match the final product. I’m not one to usually write reviews but have done so in this instance.”

Posted 1 year ago

We are sorry you have issues with your bed, our support team will contact you directly to resolve this. There should be no chips or dents and the finish should be smooth. We will replace the bed for you. Best wishes RTG

Posted 1 year ago

“- instructions impossible to follow as for bunk beds - missing fittings - damaged panels Very expensive for what you get!”

Posted 1 year ago

We are sorry you had some missing fixings and damages, our support team are working on resolving this as soon as possible. Sincere apologies RTG

Posted 1 year ago

“Good service and fast delivery but the quality of products I bought is very poor.”

Posted 1 year ago

We are so sorry you are disappointed with your items, we will contact you directly to see how we can help. Kind regards RTG

Posted 1 year ago

“The mattress has a strong smell which hasn't gone away several days later. Delivery was very poor. No date or time given so I missed Parcel force who left a calling card with an INcorrect tracking number. I called room to grow and was assured it would be delivered in the morning the next day. It didn't arrive until 3.30pm. Another 30 minutes and I would have missed it again while doing the school run”

Posted 1 year ago

We are sorry there was a delay with Parcelforce, we are investigating what happened with your delivery. The smell from your mattress is the fire retardant treatment that is a legal requirement, it will dissipate if you can leave it uncovered in a well ventilated room for a few hours. Best wishes RTG

Posted 1 year ago

“Quality of the product was excellent however we ordered this over 12 weeks ago and still waiting for a part to be delivered due to the poor condition it arrived in. 3 pieces of the bed was badly scratched so we are still waiting for the final piece to be replaced 12 weeks later! The package it arrived in was perfect so obviously this was damaged prior to being packed therefore quality control is obviously not to a high standard. The initial delivery was also delayed by weeks which caused all kinds of problems in itself. When one of the parts was replaced we received it twice even though we rang both the company and delivery service to cancel it in a response to a second notification we received about delivery however it still arrived and we were left to dispose of it. Overall the bed is nice however you need to be patient on its full arrival.”

Posted 1 year ago

We are so sorry for the delays. There has been a change in the factory ownership and unfortunately this has caused some issues which we are trying to resolve. Your parts have been shipped and are on their way to you. Our Customer Service team will update you via email. Sincere apologies RTG

Posted 1 year ago

“Loved the image online, delivered on time. But a poorly made bed”

Posted 2 years ago

Thank you for your comments, if you could please share photos with support@roomtogrow.co.uk so we can investigate further.

Posted 2 years ago

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Room to Grow is rated 4.3 based on 2,414 reviews