Website and initial customer service was fine, but stated product would be available w/c 24th Oct, and still not received it now on 11th Nov. No communication to inform and apologise for the delay from Room To Grow. When I have contacted them to chase up the order, the person I spoke to was pleasant, and said she would chase up with Stompa and get back to me, and I got no call to say they had done this. Tried Stompa direct who said they had passed my order to a delivery company, but could see no delivery date yet on the system, but promised to 'investigate'. Finally after another 2 days, got call from the delivery co to say delivery Mon 14th - hopefully it will come then. I am disappointed by the delay, but understand these things happen, so I am more disappointed by the lack of communication, leaving me wondering and chasing for my son's eagerly awaited birthday present.