Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,415 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,415 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery didn't turn up on the right day as arranged and even then the shelf which was supposed to come with it still hasn't been delivered 2 weeks later.”

Helpful Report

Posted 5 years ago

Thank you for your response. We are sorry to hear of your delivery issues, we can see on our notes our customer service team here at Room To Grow did everything they could to rectify your problems. We appreciate your feedback and do everything we can to make our service better. Many thanks RTG

Posted 3 years ago

“Bed was missing a part - spoke to customer service who assured me the part would be sent out straight away. Still waiting... slats also extremely difficult to get flush with side bed panels - not the best experience so far.”

Helpful Report

Posted 5 years ago

Thank you for your response, we are sorry to hear you are still missing parts. I can see from our records these have been posted out to you twice now so please get in touch with our support team if you still haven't received them by the end of today or if you need any further assistance. We appreciate your feedback and hope we can help to resolve this as quickly as possible. Best wishes Room to Grow

Posted 3 years ago

“The bed is nice quality but the standardised way each piece is produced means there are extra holes everywhere that even when covered with the caps spoil the overall effect. The L shape bunk beds are simply a high bunk and single bed. They are not joined in any way and should be advertised as such, this is actually a benefit but it made the instructions very confusing without this information. The beds do take a good 4 hours to assemble, with 2 people so maybe paying the £155 for assembly might be worth it. My biggest complaint though were the delivery drivers who turned up earlier than had been told and dumped the boxes, which are extremely heavy, with a neighbour instead of putting them in the room that had been prepared.”

Helpful Report

Posted 5 years ago

Thank you for your response. We are very sorry to hear that the delivery team turned up earlier than expected and left the boxes with your neighbour. We are working with our delivery team to improve our services. Best wishes RTG

Posted 3 years ago

“Delivery excellent. A couple of black caps for the bed slats were missing and wardrobe had a chip of paint missing where it looked as if it had been damaged in manufacturing process.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review for RTG. Thank you for your kind comments about our delivery. We are very sorry to hear that you had a couple of issues with your furniture. Our support team would be more than happy to discuss this further with you so please do call 0333 006 3096 or email support@roomtogrow.co.uk and we can investigate this for you. Best Wishes, RTG.

Posted 3 years ago

“The bed is lovely and I couldn?t find that kind of thing anywhere else. The quality is great. I only gave three stars because they don?t tell you until check out that this bespoke bed can take 4-5 weeks and they don?t give you any update on the progress of your order unless you chase. The bed ended up taking 5.5 week and I ended up chasing it. The ladies I dealt with were great in the end, but I shouldn?t of had to chase. the bed is fantastic, but the only thing I would say is it?s a same all the bolts and screws are on show. Otherwise it?s perfect for our requirements”

Helpful Report

Posted 6 years ago

Thank you for leaving a review. We are delighted to hear that you are happy with your new Scallywag Single Bed with detachable Safety Rails. As detailed on our website under the delivery tab for this product we do highlight that the delivery estimate is 4-5 weeks. Very rarely the delivery is delayed but we apologise for any inconvenience caused. Best Wishes, RTG.

Posted 3 years ago

“Poor: I had to chase up communicationof reciepts etc. Delivery charge excessive at £34 (an opinion) Well: contact when there was an emergency to rearrange. Product worht the wait and money.”

Helpful Report

Posted 6 years ago

Thank you for your comments, our order confirmations are automated and sometimes do go into 'spam'. We do our best to ensure this doesn't happen. We appreciate your patience and are pleased you like the bed. Kind regards RTG

Posted 3 years ago

“The website is great, very clear checkout and selection experience. Initial delivery was great and on time. One of the parts was however not machined correctly, service to rectify the problem was prompt, efficient and handled very well. However there seems to be very poor communication between Room to Grow and their delivery firm. I was promised the part would turn up the next day, it didn't and I had no communication during the day. I then called and was told it had been held up due to traffic and was scheduled to be on the first truck the next day. I spoke to Room To Grow 4 times during the specified day to be told it was on its way twice and once I was told that there was no way of checking once it was on the truck?? Consequently at 5pm that day I chased again to be told it had been delivered at 10.45am to an incorrect address and that it couldn't be delivered for another 2 days. Ultimately because I made a fuss it was delivered the next day. I appreciate the incorrect delivery was not the fault of Room To Grow however communication could have been a lot better as I was constantly chasing and if the issues had been captured earlier they could have been better handled. It's a shame as initial great service was then let down by poor process and communication. Product is great now it's all built..”

Helpful Report

Posted 6 years ago

Thank you so much for leaving a review. We really appreciate hearing about your experience with Room to Grow and your feedback on delivery. We do value your comments and are always looking at ways in which we can improve our services. Apologies for any inconvenience caused. Thanks again and Best Wishes, RTG.

Posted 3 years ago

“Good quality product and looks great in the bedroom, the kids love their new bunk bed. Unfortunately we were let down by having missing parts. Halfway through construction we realised that we had 3 of one type of post and 1 of the other instead of 2 of each. We contacted R2G who sent out a replacement fairly promptly. However we then discovered screws rather than bolts had been supplied so had to contact R2G again to get them to send those out. In all fairness, we should have checked all the parts at the beginning but sometimes these things don't become obvious until you actually need to use them. R2G were apologetic and sent replacement parts out quickly but it took us 3 weeks to get the bunk beds up in the end!”

Helpful Report

Posted 6 years ago

We are terribly sorry that you had missing parts for your furniture. This is a highly unusual situation for us and we sincerely apologise for this. We are pleased that our customer services team resolved this for you as quickly as they were able. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 3 years ago

“Lovely bed and arrived the day after ordering. Unfortunately when we put it together, there was lots of screws and fixings missing.. We had to use other screws we found in the house for the slats and we couldn't finish the bed off until we had the rest of the fixings, we had to temporarily fix it so my little boy could sleep in it without falling out. The fixings came the next day very prompt.. When we came to put them in we found another screw had run out, so there are bits missing but we are not messing around taking it to bits again. Over all a good bed and good service but they need to put extra fixings in not make you short for finishing the bed. Very annoying.”

Helpful Report

Posted 6 years ago

Thank you for your comments and we are terribly sorry for the inconvenience caused with your missing fixings. This is not a usual situation and we have passed on your comments to the manufacturer. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 3 years ago

“The product is great but the delivery was really bad. The driver missed the promised slot so I had to keep chasing them and nobody knew what was going on. Eventually he had to show up and I had to help him carry the package about 70 metres from the street because he was by himself and didn't even have a trolley for the bed which was about 65kg including the extra sides. The additional pieces did not include instructions so I had to work it out myself. I worked this out in the end but the main problem was that one of the additional side pieces should be constructed in the construction of the main bed base so now I'm going to have to take it apart again to get the additional side panel in.”

Helpful Report

Posted 6 years ago

Thank you for alerting us to this. We work very hard to offer a good service and we are sorry to hear that on this occasion the delivery team didn?t meet your expectations. I do hope you will give us another chance in the future as this is not usual practice. Thanks again for your feedback. Best Wishes, RTG.

Posted 3 years ago

“The delivery service that room to grow use was poor. i Waited an extra 2 weeks for the goods to be delivered. Communication wasn?t great and on one occasion a delivery can turned up without my order on the van - over all pretty poor service. Bed however is nice, well made and my daughter loves it.”

Helpful Report

Posted 6 years ago

Thank you for your comments. Please accept our sincere apologies for the inconvenience you have experienced with Stompa's delivery team. Stock delays and delivery issues are unfortunately out of our control, however, please be assured that we have passed on your feedback. We are very pleased to hear that you are happy with your new Stompa CK White Single Bed, Trundle Drawer and mattresses. Best Wishes, RTG.

Posted 3 years ago

“We are yet to receive our 'trundle drawer' over a month after placing the order. I know it was out of stock initially. Since it has been back in stock I had a call to arrange delivery but when the day came around, nothing was in fact delivered. I had a second call a week later asking to deliver it the very next day. When I said that wouldn't be convenient I was told 'well we don't know when we will next be in your area' implying that any further delay is my fault. I have paid for goods and I feel it is Room to Grow's responsibility to ensure it is delivered in a timely manner.”

Helpful Report

Posted 6 years ago

Thank you for your comments. Please accept our sincere apologies that there was an initial delay with your trundle drawer due to it being out of stock. Our delivery team do work very hard and we are sorry for any inconvenience caused. We are pleased to hear that you now have received the trundle drawer. Best Wishes, RTG.

Posted 3 years ago

“Because the delivery is late and everything is not coming together I have to wait for the drawer for another two weeks for it. And I haven?t received the bed yet.”

Helpful Report

Posted 6 years ago

“I love the bed and more importantly my son loves the bed! However, the wrong box was delivered and I was unable to contact anyone about it - I ended up sorting it via live chat on the website and then I had to chase as no one contacted me for over a day about exchanging the boxes. But they did exchange the boxes before the week was out and the bed is lovely.”

Helpful Report

Posted 6 years ago

Thank you for your comments. We are sorry for the inconvenience caused with the picking error at the warehouse - we do expect better care to be taken. We pride ourselves on customer satisfaction and quality of service so for you not to receive a response is highly unusual and we apologise for this. We are delighted to hear that you love your new Solitaire furniture and thank you for sharing your photo - it looks fantastic! Best Wishes, RTG.

Posted 3 years ago

“Easy to order. Lovely product. Delivered in a reasonable timeframe. Only downfall was arrived at 6pm to construct beds so kids unable to go to bed/sleep until after 8.30pm which on a school night wasn't ideal.”

Helpful Report

Posted 6 years ago

Thank you for your comments. We are sorry to hear that the assembly team turned up later than expected, so please accept our apologies for any inconvenience caused to you and your family for the late arrival. Thank you for your comments. Best Wishes, RTG.

Posted 3 years ago

“Management and tracking of the delivery was poor. Was not given options for a delivery date. Given the value and leadtime i dont understanding why this was not the case. Used my landline number for all call even though I had supplied a mobile number. In this smart phone age this could be as lot better.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave your comments. Sorry to hear that the delivery service did not meet your expectations and your comments have been passed on to Stompa. Your comments are valuable to us as we are always looking at ways in which we can improve our services. Best Wishes, RTG.

Posted 3 years ago

“The customer service person I spoke to was friendly & helpful but the first delivery 'attempt' was postponed without warning (I had to phone to find out) and second was 2 hours past the 6pm deadline. They did keep quiet so they didn't wake the kids though.”

Helpful Report

Posted 6 years ago

Thank you for your comments. We do appreciate your frustration with your delivery being cancelled at the last minute, but this was due to a very unusual situation and one that was outside of our control. Thank you for your kind words regarding our customer service and we value your comments. Best Wishes, RTG.

Posted 3 years ago

“I had a few issues with delivery and communication from RTG. The girl I dealt with via email (Jennah) was always really helpful and responded quickly but it seemed the different elements of the business weren't working well together. Everything got resolved in the end but it was a lengthy process.”

Helpful Report

Posted 6 years ago

Thank you for your comments. We are sorry that you had to chase for delivery information and for the inconvenience you experienced on this occasion. We are pleased that we could resolve this for you. Best Wishes, RTG.

Posted 3 years ago

“I had to phone twice to find out when the bunk bed would be delivered-in the end it was over a month not the 10 to 15 working days quoted. There was no choice of delivery day. It would be appropriate to communicate with customers to update them on orders if there is any delay beyond the quoted time.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced with Stompa's delivery team. Your comments are valuable to us and please be assured that we have passed on your feedback to ensure this doesn't happen again. Best Wishes, RTG.

Posted 3 years ago

“Had an issue with expected delivery time and it took several calls over a few days to resolve. I must stress it was resolved satisfactorily in the end but was not a brilliant experience.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to comment about your experience. We are very sorry for the delay you have experienced waiting for your furniture and we understand your frustration, but we are pleased that we could help resolve this to your satisfaction. Best Wishes, RTG.

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,415 reviews