Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to chase delivery date and when the item arrived there were no instructions. Upon opening the pack up found items to be damaged. To their credit instructions were emailed promptly and hopefully a replacement part will be on its way. In essence quality control is poor with reasonable customer service once chased.”

Helpful Report

Posted 9 years ago

Thank you for your comments. Delivery on this item is estimated up to 28 days so we are pleased to see that your furniture was delivered within this time frame. It is great to hear that your found our customer service helpful and we were able to assist you. Your replacement part has been dispatched for delivery within the next 24 hours. Please do let us know if you need any further assistance. Best Wishes, RTG.

Posted 5 years ago

“Poor delivery service (third attempt) from the supplier of the bed I ordered and various defects with the product. However on raising my complaint room to grow we're very helpful and friendly and I will be ordering from them again. I got my delivery refunded and a small refund from the cost of the bed.”

Helpful Report

Posted 7 years ago

Thank you for your feedback regarding the service you received in connection with your recent order. We are very sorry that you experienced issues with your Stompa delivery and product. This is not normal practice and we were more than happy to help resolve this for situation for you. We would be delighted to hear from you again in the future. Best Wishes, Clare

Posted 5 years ago

“After being informed we would be first delivery , item delivered mid afternoon”

Helpful Report

Posted 9 years ago

Thank you for your review. Sorry about the delay you experienced on the day of your delivery. The delivery team clearly had a last minute change to their run that day so we apologise for any inconvenience this caused. Best Wishes, RTG.

Posted 5 years ago

“The people on the phone are helpful and polite.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review, your comments are much appreciated. Best Wishes, RTG.

Posted 5 years ago

“Delivery was disappointing. I had to postpone the first date given as I was away but then I had to chase up a second date as they appeared to have forgotten. I was offered a date the instant I contacted them though so that was good.”

Helpful Report

Posted 9 years ago

Thank you for your review. Sorry to hear that you couldn't take delivery on the first offered delivery date. Please be assured that the delivery team would not have forgotten about you and they would have contacted you to offer an alternative date in due course. Glad to hear that you got a date that suited you in the end. Best Wishes, RTG.

Posted 5 years ago

“Communication before placing an order was fantastic, queries quickly responded. Order placed and it was a shame that the bedroom set ordered had to come from 2.separate warehouses. Wardrobe arrived with over 250 pieces just in 1 bag, nothing was divided up. Had to wait over a week for the other bedroom furniture after calling up to query delivery. To find out the delivery team were in the area and should of offered a delivery time. Shame that the delivery wasn't as smooth as ordering especially when the furnitute is of great quality and pleased with our products.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave your response. It's great to hear the communication before placing your order was great, we are sorry to hear about your experience with our delivery team, we do try and deliver items together where we can and appreciate your feedback regarding this. We hope your Jubilee room set makes up for this. Best wishes Jennah

Posted 5 years ago

“Lovely bed and arrived the day after ordering. Unfortunately when we put it together, there was lots of screws and fixings missing.. We had to use other screws we found in the house for the slats and we couldn't finish the bed off until we had the rest of the fixings, we had to temporarily fix it so my little boy could sleep in it without falling out. The fixings came the next day very prompt.. When we came to put them in we found another screw had run out, so there are bits missing but we are not messing around taking it to bits again. Over all a good bed and good service but they need to put extra fixings in not make you short for finishing the bed. Very annoying.”

Helpful Report

Posted 8 years ago

Thank you for your comments and we are terribly sorry for the inconvenience caused with your missing fixings. This is not a usual situation and we have passed on your comments to the manufacturer. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 5 years ago

“The service was good, they rang ahead of delivery. The only issue is poor product description and quality of bed structure and therefore I would not have purchased based on what I received vs what was advertised”

Helpful Report

Posted 6 years ago

Thank you for taking time to leave your comments. We are very surprised as this bed is very solid and sturdy and has been very popular for many years.Our description was written based on the bed we assembled in our photoshoot. Best wishes Anne

Posted 5 years ago

“The online chat was very helpful. The delivery booking was a bit confusing as I didn't get a confirmation email that the delivery was booked. However the delivery arrived as booked and the delivery guys were really helpful.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. We are very pleased to hear that you rate the service you received when ordering and receiving your Jubilee Captains bed in soft grey. Best Wishes Linsey

Posted 5 years ago

“Good quality product and looks great in the bedroom, the kids love their new bunk bed. Unfortunately we were let down by having missing parts. Halfway through construction we realised that we had 3 of one type of post and 1 of the other instead of 2 of each. We contacted R2G who sent out a replacement fairly promptly. However we then discovered screws rather than bolts had been supplied so had to contact R2G again to get them to send those out. In all fairness, we should have checked all the parts at the beginning but sometimes these things don't become obvious until you actually need to use them. R2G were apologetic and sent replacement parts out quickly but it took us 3 weeks to get the bunk beds up in the end!”

Helpful Report

Posted 8 years ago

We are terribly sorry that you had missing parts for your furniture. This is a highly unusual situation for us and we sincerely apologise for this. We are pleased that our customer services team resolved this for you as quickly as they were able. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 5 years ago

“Room to Grow needs to be clearer on their website as to which products are in or out of stock. My daughter rang and was told items were in stock, that when I ordered the next day, turned out not to be.”

Helpful Report

Posted 7 years ago

Thank you for feedback. Unfortunately, the warehouse did not make us aware that this item was out of stock so we do apologise for any inconvenience experienced. Your comments are valuable to us as they help us to review or product offering and improve the service that we take pride in. Best Wishes, Clare

Posted 5 years ago

“Bed was missing a part - spoke to customer service who assured me the part would be sent out straight away. Still waiting... slats also extremely difficult to get flush with side bed panels - not the best experience so far.”

Helpful Report

Posted 7 years ago

Thank you for your response, we are sorry to hear you are still missing parts. I can see from our records these have been posted out to you twice now so please get in touch with our support team if you still haven't received them by the end of today or if you need any further assistance. We appreciate your feedback and hope we can help to resolve this as quickly as possible. Best wishes Room to Grow

Posted 5 years ago

“I like the room to grow beds, which are fantastic and look so good and are sturdy. However, their lights aren't great for the price. It may just have been that I had a faulty one first time but they are so environmentally unfriendly, with the only option to bin the entire thing and buy another one as they don't have replacement bulbs or other parts. I also found their customer service bizarre. I just missed out on the 1 year warranty when the first light died and we used another light. I got back in contact with them after a further year to enquire about a replacement light and they informed me the warranty has since been extended to 2 years but that I have now missed out on that! They kindly offered me £3.50 discount on a new light but when I replied to say I'd appreciate they reconsider refusing me a replacement under warranty seeing as my initial enquiry was within two years they DIDN'T EVEN REPLY. It seems to be a fairly childish customer service to simply ignore a question they find difficult; entering into a discourse and providing their reasons is how an adult resolves disagreements through discussion. Beds are great though!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us feedback. We can see that you had been speaking with our Support Team regarding your Bendy bunk light purchased 2 year ago. We are pleased to see that you took us up on our offer of discount off a new Bendy Bunk light. We shall feedback to the manufacturer with regards to the product itself - Best Wishes Lindsey

Posted 5 years ago

“I found staff helpful when I called regarding the bed I wished to purchase, my only issue would be that the delivery date was confusing and I had to ring to confirm the delivery dater when it wasn't delivered when I was expecting it. then the carrier called with a different delivery date altogether. otherwise great”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are sorry to hear about the inconvenience you experienced with the delivery team but we are pleased to hear that you had a great experience with our customer service team. Best Wishes, RTG.

Posted 5 years ago

“Ordering and delivery process very good. Product poor quality.”

Helpful Report

Posted 7 years ago

Thank you for your comments regarding your bunk bed. We are pleased to hear the ordering and delivery process was excellent. We are always looking at new ways to improve and change our products so your feedback is very useful. Best wishes Room to Grow.

Posted 5 years ago

“Took over the 28 days promised for delivery. The delivery team were prompt and arrived on a Saturday which was good. The space up double bed is of poor quality (several pieces cracked during making it) and took 12 hours to put together not the 3.5 indicated on the instructions. I would not recommend this bed.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are very sorry to hear about your product and assembly issues and we would be more than happy to discuss this with you -please contact support@roomtogrow.co.uk or call 0333 006 3096 for advise. Best Wishes, RTG.

Posted 5 years ago

“I had to phone twice to find out when the bunk bed would be delivered-in the end it was over a month not the 10 to 15 working days quoted. There was no choice of delivery day. It would be appropriate to communicate with customers to update them on orders if there is any delay beyond the quoted time.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced with Stompa's delivery team. Your comments are valuable to us and please be assured that we have passed on your feedback to ensure this doesn't happen again. Best Wishes, RTG.

Posted 5 years ago

“The customer service person I spoke to was friendly & helpful but the first delivery 'attempt' was postponed without warning (I had to phone to find out) and second was 2 hours past the 6pm deadline. They did keep quiet so they didn't wake the kids though.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We do appreciate your frustration with your delivery being cancelled at the last minute, but this was due to a very unusual situation and one that was outside of our control. Thank you for your kind words regarding our customer service and we value your comments. Best Wishes, RTG.

Posted 5 years ago

“It?s a difficult one. The bed turned up without the mattress, although the mattress was in the same warehouse as the bed. Anyway the customer service was great, thanks Heather and all has been sorted and the bed is lovely. Apart from a mark on one end, unfortunately it looks like a rust mark. Daughters happy with it.”

Helpful Report

Posted 7 years ago

Thank you for your review regarding the Butterfly bed and mattress. We are sorry you had a issue with the delivery team and your items weren't delivered together. It's great to hear our team and Heather sorted this error out efficiently. We hope your daughter loves her bed for the foreseeable future. Best Wishes Jennah

Posted 5 years ago

“salesperson made an error when quoting and later sent a message indicating that they needed to charge an additional amount. when product arrived, person delivering would not take to my apartment as couldn't carry up stairs. I had to carry the boxes up the stairs.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are sorry to hear that there was an error when placing your order and for any inconvenience caused. We are also disappointed to hear that the driver would not take your order to your front door, so we are very sorry this happened to you. Best Wishes, RTG.

Posted 5 years ago

Room to Grow is rated 4.3 based on 2,443 reviews