Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not very satisfied with the quality of the bed it rattles and shakes and the white wood has marks and scratches on and the paint is to a poor standard in places. I was going to order my son the same bed but decided against this after we have built my daughter's.”

Helpful Report

Posted 8 years ago

We are so sorry to hear you are unhappy with your Solitaire midsleeper. There should be no movement at all in the bed once it is assembled. If you check the cam locks are clear and secure and tighten all fixings it should no longer move. It is unusual to hear of a poor paint finish on this product, please can you send some pictures to our support@roomtogrow.co.uk so we can see how to best rectify this for you. Kind regards RTG Team

Posted 5 years ago

“After an initial problem with delivery dates (.e not receiving any info after purchase on when, how long it would take to arrive) the cabin bed arrived, along with a free gift to compensate for the delay. The bed took my husband 4 hours to build, but he said the instructions were very straightforward and the quality of the bed, excellent! My 4 year old son is just so happy with it, thank you!”

Helpful Report

Posted 8 years ago

Thank you for your review. We apologise for any inconvenience caused with the delivery of your furniture but we are so happy to hear that your son is over the moon with this new bed and tent. Thank you again for sharing. Best Wishes, RTG.

Posted 5 years ago

“Love the bed! Just not white as stated, it?s more a off white creamy colour so it doesn?t match the rest of his furniture unfortunately. & didn?t leave spear screws. But the bed is perfect apart from that , so thank you”

Helpful Report

Posted 6 years ago

Thank you for your feedback.I'm sorry to hear of your disappointment with the colour, we do describe the solitaire range as a satin white and every white is different so it can be tricky. We have spare screws here at head office so if you did need anything further please contact us on support@roomtogrow.co.uk. Best wishes Jennah

Posted 5 years ago

“The ordering on line was straight forward but delivery a nightmare. Only deliver Monday to Friday 9-5. Can?t choose a slot. Instead you get allocated a slot the week before and can accept or decline. After weeks of trying to get a slot I could do I have up and had to take half a day off work to get delivery.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a response. We are sorry to hear of your delivery complaint. Most of our delivery teams only deliver on business working days but we understand this can be frustrating and we are always looking at ways to improve our delivery services. We appreciate your feedback and hope your child loves their new cabin bed. Best wishes Jennah

Posted 5 years ago

“I purchased two beds and two mattresses, the quality of which was good. However, the delivery was poor. Despite arranging delivery dates bed one arrived partly delivered 5 days early with the remaining box being delivered two days later. The slates for the mattress to sit on were incorect and the supports not drilled in the correct place. Bed two arrived on its delivery date but with instructions missing. Three days off work in total for delivery was excessive. The actual delivery companies used however were good and helpful.”

Helpful Report

Posted 8 years ago

“The website is great, very clear checkout and selection experience. Initial delivery was great and on time. One of the parts was however not machined correctly, service to rectify the problem was prompt, efficient and handled very well. However there seems to be very poor communication between Room to Grow and their delivery firm. I was promised the part would turn up the next day, it didn't and I had no communication during the day. I then called and was told it had been held up due to traffic and was scheduled to be on the first truck the next day. I spoke to Room To Grow 4 times during the specified day to be told it was on its way twice and once I was told that there was no way of checking once it was on the truck?? Consequently at 5pm that day I chased again to be told it had been delivered at 10.45am to an incorrect address and that it couldn't be delivered for another 2 days. Ultimately because I made a fuss it was delivered the next day. I appreciate the incorrect delivery was not the fault of Room To Grow however communication could have been a lot better as I was constantly chasing and if the issues had been captured earlier they could have been better handled. It's a shame as initial great service was then let down by poor process and communication. Product is great now it's all built..”

Helpful Report

Posted 7 years ago

Thank you so much for leaving a review. We really appreciate hearing about your experience with Room to Grow and your feedback on delivery. We do value your comments and are always looking at ways in which we can improve our services. Apologies for any inconvenience caused. Thanks again and Best Wishes, RTG.

Posted 5 years ago

“Product not as strong or as solid as I thought it would be however delivery was quick and the delivery men were lovely polite and helpful The bunk beds take up much more space than expected visually. Does look nice enough however”

Helpful Report

Posted 8 years ago

Thank you for leaving a review. We will pass on your comments to the delivery team. The Tam Tam 3 is highly popular. Please be assured that the manufacturer has sold thousands of this particular model all across Europe, and has received excellent reviews. When assembled correctly it meets all European/UK safety testing requirements. Our customer reviews do help us to review our product offering so we appreciate your feedback and will pass this on the manufacturer. Best Wishes, RTG

Posted 5 years ago

“Fabulous bed and great customer service BUT the fitters !! They didn't have correct screws on installation date so had to return the following week. Stained a brand new carpet with coffee stains and covered it over with cardboard. Ridiculous”

Helpful Report

Posted 8 years ago

Thank you for leaving a review and for your kind comments about our customer service. I am aware that you have already spoken to our customer services team about this. We do hope that your bed is now built to your satisfaction and we are sorry again for the issues that you have experienced.

Posted 5 years ago

“The company didn?t deliver when they said they would. It was annoying because I took time off work to wait in for the delivery”

Helpful Report

Posted 7 years ago

Thank you for taking the time to tell us about your experience. We are very sorry for the inconvenience you have experienced. The delay with the delivery team was unfortunately due to circumstances out of our control but please be assured we are continuously working hard with our delivery team to improve the delivery service for our customers. Our aim is to continue to offer the attentive standard for which we are known for and the service levels we pride ourselves on. Best Wishes, RTG.

Posted 5 years ago

“Delivery didn't turn up on the right day as arranged and even then the shelf which was supposed to come with it still hasn't been delivered 2 weeks later.”

Helpful Report

Posted 7 years ago

Thank you for your response. We are sorry to hear of your delivery issues, we can see on our notes our customer service team here at Room To Grow did everything they could to rectify your problems. We appreciate your feedback and do everything we can to make our service better. Many thanks RTG

Posted 5 years ago

“I had a few issues with delivery and communication from RTG. The girl I dealt with via email (Jennah) was always really helpful and responded quickly but it seemed the different elements of the business weren't working well together. Everything got resolved in the end but it was a lengthy process.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are sorry that you had to chase for delivery information and for the inconvenience you experienced on this occasion. We are pleased that we could resolve this for you. Best Wishes, RTG.

Posted 5 years ago

“The bed I bought comes in two cartons. One has arrived and the other one hasn't about two weeks after purchase. What am I supposed to do with a bed base but no bed!?”

Helpful Report

Posted 7 years ago

Thank you for your response. We are very sorry to hear your bed base didn't arrive with your bed but we can see now you have received this. We appreciate your comments and are doing everything we can to make sure this doesn't happen again and improve our delivery services. Best Wishes RTG

Posted 5 years ago

“Brilliant service on-line. But on opening and assembling together was very disappointed due to screws being missing. My daughter rang to tell you and was told they would be put in the post first class Friday 17th Feb and would arrive on the Saturday but still not arrived so very upset so my son has no bed all over the weekend.”

Helpful Report

Posted 8 years ago

Thank you for your review and commenting that our online service is excellent. I can see that spares where dispatched on the 17th February but unfortunately postal delays are out of our control. I would hope that the spares are now with you but if not, please do not hesitate to contact support@roomtogrow.co.uk and we will send these out again without delay. Best Wishes, RTG.

Posted 5 years ago

“This wasn?t my first purchase with Room to Grow, I had previously bought a cabin bed for my granddaughter and it was a great success, so much that others had also made purchases of beds once it was seen. I thought it would be great for my grandson but, although the measurements were okay it dominated the room too much. So, as a warning to others, be very mindful of this. It was apparent that we were not the first to have done this as the response when contacting the company was that others then decided to sell it on privately. The bed was partly assembled and because of this we were reimbursed effectively, after collection costs, just £49. The price originally was £199. It was returned well packed in the boxes it arrived> As much as we appreciate that it had been taken out of the box I would be very interested to know what happens to these items that are returned. Hopefully to a charity.”

Helpful Report

Posted 6 years ago

We are sorry the bed did not fit your room. Once you have built the bed we are not able to offer a full refund as we do not sell any second hand beds, hence the suggestion to sell privately as it is a popular model and a great bed. Please be assured it will be donated to the British Heart Foundation. Kind regards Anne

Posted 5 years ago

“We are yet to receive the products we ordered due to appalling delivery service. We ordered over 4 weeks ago!”

Helpful Report

Posted 8 years ago

We don't like to hear about unhappy experiences but due to the nature of the delay, this has been an unusual situation for us. We are sorry for the delay, but we understand that your delivery has been booked in with you for Wednesday. Best Wishes, RTG.

Posted 5 years ago

“The actual bed was of good quality with helpful instructions to make it. The delivery service was appalling and as it came in several boxes took 2 weeks for all the boxes to be delivered therefore meaning I could not make the bed until it had all been delivered and had to find somewhere to store some of the boxes before the rest came. I was very disappointed with the delivery side of it so recommend a different delivery service.”

Helpful Report

Posted 6 years ago

“Management and tracking of the delivery was poor. Was not given options for a delivery date. Given the value and leadtime i dont understanding why this was not the case. Used my landline number for all call even though I had supplied a mobile number. In this smart phone age this could be as lot better.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave your comments. Sorry to hear that the delivery service did not meet your expectations and your comments have been passed on to Stompa. Your comments are valuable to us as we are always looking at ways in which we can improve our services. Best Wishes, RTG.

Posted 5 years ago

“Poor: I had to chase up communicationof reciepts etc. Delivery charge excessive at £34 (an opinion) Well: contact when there was an emergency to rearrange. Product worht the wait and money.”

Helpful Report

Posted 7 years ago

Thank you for your comments, our order confirmations are automated and sometimes do go into 'spam'. We do our best to ensure this doesn't happen. We appreciate your patience and are pleased you like the bed. Kind regards RTG

Posted 5 years ago

“Delivery excellent. A couple of black caps for the bed slats were missing and wardrobe had a chip of paint missing where it looked as if it had been damaged in manufacturing process.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review for RTG. Thank you for your kind comments about our delivery. We are very sorry to hear that you had a couple of issues with your furniture. Our support team would be more than happy to discuss this further with you so please do call 0333 006 3096 or email support@roomtogrow.co.uk and we can investigate this for you. Best Wishes, RTG.

Posted 5 years ago

“Easy to order. Lovely product. Delivered in a reasonable timeframe. Only downfall was arrived at 6pm to construct beds so kids unable to go to bed/sleep until after 8.30pm which on a school night wasn't ideal.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are sorry to hear that the assembly team turned up later than expected, so please accept our apologies for any inconvenience caused to you and your family for the late arrival. Thank you for your comments. Best Wishes, RTG.

Posted 5 years ago

Room to Grow is rated 4.3 based on 2,443 reviews