Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am rather disappointed although the company itself, shipped item when they said they would, I found they had to be chased to find out information on order and then when it finally arrives and I tried to put it together, 7 of the M6 insert nuts were missing. Have had a nightmare trying to find them in hardware stores.”

Helpful Report

Posted 5 years ago

We are so sorry there were some fixings missing. We do not expect you to have to find these, we can send replacements to you, please email our support team at support@roomtogrow.co.uk. Sincere apologies RTG

Posted 5 years ago

“The bed is nice quality but the standardised way each piece is produced means there are extra holes everywhere that even when covered with the caps spoil the overall effect. The L shape bunk beds are simply a high bunk and single bed. They are not joined in any way and should be advertised as such, this is actually a benefit but it made the instructions very confusing without this information. The beds do take a good 4 hours to assemble, with 2 people so maybe paying the £155 for assembly might be worth it. My biggest complaint though were the delivery drivers who turned up earlier than had been told and dumped the boxes, which are extremely heavy, with a neighbour instead of putting them in the room that had been prepared.”

Helpful Report

Posted 8 years ago

Thank you for your response. We are very sorry to hear that the delivery team turned up earlier than expected and left the boxes with your neighbour. We are working with our delivery team to improve our services. Best wishes RTG

Posted 5 years ago

“Nice style bed, looks great but doesn't seem as solid as it should it's a bit shaky, we've tightened & tightened every screw but hasn't made much difference so that lets it down”

Helpful Report

Posted 9 years ago

Thank you for your comments. . Please be assured that the manufacturer has sold thousands of this particular model all across Europe, and has received great reviews. When assembled correctly, it meets all European/UK safety testing requirements, however, if you do have any concerns then please email support@roomtogrow.co.uk or call 0333 006 3096 to discuss and we'd be more than happy to help. Best Wishes, RTG

Posted 5 years ago

“We are yet to receive our 'trundle drawer' over a month after placing the order. I know it was out of stock initially. Since it has been back in stock I had a call to arrange delivery but when the day came around, nothing was in fact delivered. I had a second call a week later asking to deliver it the very next day. When I said that wouldn't be convenient I was told 'well we don't know when we will next be in your area' implying that any further delay is my fault. I have paid for goods and I feel it is Room to Grow's responsibility to ensure it is delivered in a timely manner.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Please accept our sincere apologies that there was an initial delay with your trundle drawer due to it being out of stock. Our delivery team do work very hard and we are sorry for any inconvenience caused. We are pleased to hear that you now have received the trundle drawer. Best Wishes, RTG.

Posted 5 years ago

“Had an issue with expected delivery time and it took several calls over a few days to resolve. I must stress it was resolved satisfactorily in the end but was not a brilliant experience.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to comment about your experience. We are very sorry for the delay you have experienced waiting for your furniture and we understand your frustration, but we are pleased that we could help resolve this to your satisfaction. Best Wishes, RTG.

Posted 5 years ago

“Excellent bed and paying extra to have it assembled for me was worth every penny! I was disappointed, though, that I didn't receive the free Bendy Bunk Light that was offered at the time I ordered because I apparently hadn't ticked the box saying I wanted it. I had wrongly assumed this would be included automatically. After complaining, though, I was offered the light for half-price, which I considered an acceptable compromise.”

Helpful Report

Posted 9 years ago

Thank you for your comments. Sorry to hear that you missed the tick box for your free bendy bunk light but glad we could come to an acceptable compromise. Best Wishes, RTG.

Posted 5 years ago

“Service can be made a better by giving the customer a clear indication of when they can expect the delivery of the item. I have got the call after 5-6 days and then it took us another 2weeks for matching the right date with delivery team. There was no confirmation of delivery date only got the text saying reply yes if you want the delivery on that day and on the day of delivery there was no contact and there was no number where we could contact and confirm.”

Helpful Report

Posted 8 years ago

Thank you for sharing your comments. The delivery team plan their routes and book in directly with our customers but it does sound like you had an extended and unusual wait which we are sorry to hear about. We are always looking at ways in which to improve our services so your comments are appreciated and we will pass these on. Best Wishes, RTG.

Posted 5 years ago

“The chest of draws itself is lovely and what I wanted, however the delivery was disappointing. When ordering, the website stated 6-8 wk delivery, which would expect middle to end of August. I received a call from Room to Grow at the beginning of August advising that the CoD was in and they were in my area to deliver the next day. I booked the day off work and waited in for it. I received an email at 3.45pm saying that the CoD hadn't turned up and delivery wouldn't be that day. I got another text saying they would have it on Friday, so again another day booked off work and nothing turned up. A couple of days later I got another text saying thy would deliver on the Tuesday, which I couldn't get off work and wasn't prepared to lose another days holiday and finally they compromised by delivering at 7am on the Wednesday so I didn't have to forfeit yet another day off work. Although still delivered well within the original timeframe, it was a shame it took 3 delivery dates to actually receive the product”

Helpful Report

Posted 8 years ago

Thank you for leaving your feedback, it is important for us to improve our service. It is usual and we will certainly discuss this with the delivery team so it does not happen again. Kind regards RTG Team

Posted 5 years ago

“Because the delivery is late and everything is not coming together I have to wait for the drawer for another two weeks for it. And I haven?t received the bed yet.”

Helpful Report

Posted 8 years ago

“The product is great but the delivery was really bad. The driver missed the promised slot so I had to keep chasing them and nobody knew what was going on. Eventually he had to show up and I had to help him carry the package about 70 metres from the street because he was by himself and didn't even have a trolley for the bed which was about 65kg including the extra sides. The additional pieces did not include instructions so I had to work it out myself. I worked this out in the end but the main problem was that one of the additional side pieces should be constructed in the construction of the main bed base so now I'm going to have to take it apart again to get the additional side panel in.”

Helpful Report

Posted 8 years ago

Thank you for alerting us to this. We work very hard to offer a good service and we are sorry to hear that on this occasion the delivery team didn?t meet your expectations. I do hope you will give us another chance in the future as this is not usual practice. Thanks again for your feedback. Best Wishes, RTG.

Posted 5 years ago

“delivered incomplete bed set and then it took customer service/delivery compnay another 7 days to deliver the missing part”

Helpful Report

Posted 8 years ago

Thank you for your comments, however, you did not receive the furniture from Room to Grow as your order was cancelled. Best Wishes, RTG.

Posted 5 years ago

“Good service. Thanks.”

Helpful Report

Posted 9 years ago

Thank you for rating our service, we appreciate your comments. Best Wishes, RTG.

Posted 5 years ago

“The delivery service that room to grow use was poor. i Waited an extra 2 weeks for the goods to be delivered. Communication wasn?t great and on one occasion a delivery can turned up without my order on the van - over all pretty poor service. Bed however is nice, well made and my daughter loves it.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Please accept our sincere apologies for the inconvenience you have experienced with Stompa's delivery team. Stock delays and delivery issues are unfortunately out of our control, however, please be assured that we have passed on your feedback. We are very pleased to hear that you are happy with your new Stompa CK White Single Bed, Trundle Drawer and mattresses. Best Wishes, RTG.

Posted 5 years ago

“After ordering a new bed i got a phonecall a couple days later from a delivery driver telling me the delivery would be late as he had too many that day?! I waited and waited. Then 2 hours later i had an email to say the bed had been delivered?? The signiture also looked as though the driver had tried to scribble something like my first name. The next day i called the company and asked what was going on, they told me they had a new tracking system and had problems all week. Didn't really sound like the truth, could have been miscommunication between driver etc. Just feel it could have been dealt with better, rather than me worrying where my £300 bed had disappeared to! Bed is of superb quality and my son is over the moon. Product amazing, service could have been better.”

Helpful Report

Posted 8 years ago

Thank you for your feedback regarding your delivery. We are sorry to hear you haven't had the best delivery experience. We are always looking at new ways to improve and alter our delivery services so your comments are very much appreciated. We are very happy that you and your son are over the moon with the Solitaire White High Sleeper and the quality is superb. Best Wishes Room To Grow.

Posted 5 years ago

“Pleasant enough to deal with. Very restrictive on delivery dates though. Was unable to accommodate delivery on their first proposed date and was told I would be called back when they were next in my area (2 wks). Friendly delivery drivers though.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We're sorry to hear about the inconvenience you experienced with the delivery team but are pleased to know that you have received your order. Best Wishes, RTG.

Posted 5 years ago

“I love the bed and more importantly my son loves the bed! However, the wrong box was delivered and I was unable to contact anyone about it - I ended up sorting it via live chat on the website and then I had to chase as no one contacted me for over a day about exchanging the boxes. But they did exchange the boxes before the week was out and the bed is lovely.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are sorry for the inconvenience caused with the picking error at the warehouse - we do expect better care to be taken. We pride ourselves on customer satisfaction and quality of service so for you not to receive a response is highly unusual and we apologise for this. We are delighted to hear that you love your new Solitaire furniture and thank you for sharing your photo - it looks fantastic! Best Wishes, RTG.

Posted 5 years ago

“The bed itself is fantastic, however the communication in terms of letting customers know of delivery dates can be improved. I received no email to say the bed had been despatched, I called and emailed about 4 times to ask when my bed would be delivered and they just kept saying its with the distribution company and they will call up to check. No one got back to me with an update to inform me of the current situation, waited over the 5 working day delivery promise which ended up taking 10 working days!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us feedback Elaine. We are pleased to hear that you are happy with your Ollie & Leila Classic wooden bunk bed. We are truly sorry that delivery was longer then anticipated this was due to an issue with the courier team we were using damaging this range whilst in transit so we wanted to ensure your bed arrived to you in perfect condition which meant we had to use a different courier team which meant delivery was a little longer. We hope you agree though that the bed is worth the wait - Best Wishes Lindsey

Posted 5 years ago

“Order arrived quite quickly but unfortunately when removing a label the paint came off. I contacted Room To Grow who were apologetic & said they would replace the part that was damaged, in the interim they offered to send a small pot of pot, again this arrived pretty quickly, this was around 23 June, sadly we have not had any further contact from them with regard to a delivery date.”

Helpful Report

Posted 9 years ago

Thank you for your comments. I understand that one of our customer service representatives has recently been in touch to advise you that we are expecting the replacement part into our warehouse this week. Once this has been received we will update you and despatch immediately. Thank you for your ongoing patience. Best Wishes, RTG.

Posted 5 years ago

“The bed is lovely and I couldn?t find that kind of thing anywhere else. The quality is great. I only gave three stars because they don?t tell you until check out that this bespoke bed can take 4-5 weeks and they don?t give you any update on the progress of your order unless you chase. The bed ended up taking 5.5 week and I ended up chasing it. The ladies I dealt with were great in the end, but I shouldn?t of had to chase. the bed is fantastic, but the only thing I would say is it?s a same all the bolts and screws are on show. Otherwise it?s perfect for our requirements”

Helpful Report

Posted 8 years ago

Thank you for leaving a review. We are delighted to hear that you are happy with your new Scallywag Single Bed with detachable Safety Rails. As detailed on our website under the delivery tab for this product we do highlight that the delivery estimate is 4-5 weeks. Very rarely the delivery is delayed but we apologise for any inconvenience caused. Best Wishes, RTG.

Posted 5 years ago

“Wrong matress delivered but was sorted eventually”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry the delivery team delivered the incorrect mattress but it's good that they sorted it quickly and efficiently. We hope your child loves their new bed and mattress. Best Wishes Jennah

Posted 5 years ago

Room to Grow is rated 4.3 based on 2,443 reviews