The website is great, very clear checkout and selection experience. Initial delivery was great and on time. One of the parts was however not machined correctly, service to rectify the problem was prompt, efficient and handled very well. However there seems to be very poor communication between Room to Grow and their delivery firm. I was promised the part would turn up the next day, it didn't and I had no communication during the day. I then called and was told it had been held up due to traffic and was scheduled to be on the first truck the next day. I spoke to Room To Grow 4 times during the specified day to be told it was on its way twice and once I was told that there was no way of checking once it was on the truck?? Consequently at 5pm that day I chased again to be told it had been delivered at 10.45am to an incorrect address and that it couldn't be delivered for another 2 days. Ultimately because I made a fuss it was delivered the next day. I appreciate the incorrect delivery was not the fault of Room To Grow however communication could have been a lot better as I was constantly chasing and if the issues had been captured earlier they could have been better handled. It's a shame as initial great service was then let down by poor process and communication. Product is great now it's all built..