Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,416 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,416 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed is sturdy. It did take about 8 hours to put together as the instructions were not very clear. Also looks white in the photos but is more of a whitewashed/dipped painted pine.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review on the Thuka Hit 9 High Sleeper We are please you find this bed sturdy, the paint finish on the bed is described as a whitewash lacquer in the product detail on the website. We do endeavour to be as descriptive as possible with all our products. Regards RTG

Posted 2 years ago

“We havnt yet received part of our order that was due mid May.”

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Posted 2 years ago

Hello Jenny, Thanks so much for taking the time to leave us a review. I have had a look into this for you and can see our customer service team has been in touch to explain the reason behind the delay. Many thanks RTG

Posted 2 years ago

“Got there in the end but had to wait 3-months just for a shelf which they said they had in stock”

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Posted 2 years ago

Hi James, Thank you for taking the time to leave us a review! I'm sorry it took longer than expected for you to receive your Jubilee Hook on Shelf. I hope you are happy with the product. Best wishes RTG

Posted 2 years ago

“Communication around expected delivery could have been better”

Room to Grow 3 star review on 16th April 2021

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Posted 3 years ago

Thank you for your review and the fantastic picture, the bed looks great and the wallpaper is fantastic. Best wishes, RTG

Posted 3 years ago

“Overall the Hudson mid-sleeper is fine and our little boy loves it but we were a little disappointed at some of the fittings. The screw covers provided didn’t fit over the low screw heads that are now quite visible and aesthetically don’t look great. Also, there is a screw at the top of the ladder that won’t go in as there is no pre-drilled hole so this doesn’t look great either.”

Helpful Report

Posted 3 years ago

We are sorry to hear you are not entirely satisfied with your order. The support team will be in contact to see if there is anything they can do to help rectify this. Best wishes, RTG

Posted 3 years ago

“Purchased a high sleeper Thuka Hit 9 with desk & chaired. Pretty happy overall but was disappointed when opened box & bed is not white as it appears in the photos, it is a white lacquer where the grain & knots are clearly visible underneath. The instructions are also a bit complicated as you have to reverse them if having the ladder on opposite side. The runners which hold the chair bed section in place also frequently pop out which is irritating.”

Helpful Report

Posted 3 years ago

The Thuka Hit 9 is described as solid scandinavian pine in a whitewash lacquer. If you are having problems with any parts please contact the team on support@roomtogrow.co.uk and they will be able to help you with this. Best wishes, RTG

Posted 3 years ago

“I purchased the jubilee bunk bed. The lead time for delivery was three months from placing my order which I would have ideally liked to be much shorter. Once I received the bed and opened it up I noticed there were small scuffs and chips to some of the pieces of wood which I reported to Room to grow and I was offered a small partial refund to keep the bed. Once the bed was assembled there were screws and bolts that didn’t fit (thread gone) and I was sent three different packages of nuts and bolts before the correct ones for my bed were actually sent and we could safely secure it and use it with peace of mind.”

Helpful Report

Posted 3 years ago

Thank you for your review. The Jubilee Bunk Bed was confirmed as a 3 month pre order at the time of you placing the order, which was shipped to you as soon as available. Apologies the fixings received were not correct first time, but it is good to hear that the bed is now built safely. Best wishes, RTG

Posted 3 years ago

“One of the bed pieces arrived unprepared meaning the bed could not be built without drilling. The pain peeled off a number of pieces of wood when removing stickers stuck on them. That said, I was offered replacement bed pieces when I made contact with the company.”

Helpful Report

Posted 3 years ago

I am glad to hear you have already been in touch with the service team and they are helping you. Thank you for your review. Best wishes, RTG

Posted 3 years ago

“Really good quality bed, which is great. But: it was delivered 1 month or so late and when it did turn up it was with the wrong sized matresses. We have been waiting a week for the matress issue to be resolved - yet to hear back after chasing. Appreciate Covid makes life hard but we would expect better service to resolve the issue with the matresses”

Helpful Report

Posted 3 years ago

I am sorry for the issues you have had with your purchase. The service team have organised for your correct mattress to be sent to you. Best wishes, RTG

Posted 3 years ago

“Good product, but some flaws in the design and material of average/poor quality.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. If you need any help with your order please contact the support team on support@roomtogrow.co.uk. Best wishes, RTG

Posted 3 years ago

“Decent range of products at a reasonable price. Delivery costs are high and it all seems to come direct from manufacturer so normally seems to take longer to delivery than estimated on the website.”

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Posted 3 years ago

We love to receive reviews like this so thank you very much for taking the time to share your experience us. Best wishes, RTG.

Posted 3 years ago

“We ordered the item in August, with. 6-8 week wait, but the bed didn’t arrive until late October, so a bit longer than we wanted! But the bed itself is great!!”

Helpful Report

Posted 3 years ago

Hi, we can only apologize for the delay in receiving your bed. But it is good to hear you are pleased with it now you have received it. Best wishes, RTG

Posted 3 years ago

“The bed is more Ivory than white in my opinion.. Also two of the sections were drilled wrong so we had to turn around and re-drill. Luckily my husband is hands on and we were able to do so without having to send back. Albeit the customer service I received throughout whenever I called was brilliant, the staff were lovely and prompt to get back to us. Delivery company were very good when booking slot and delivery staff were good also.”

Helpful Report

Posted 3 years ago

Hi, thank you for leaving your review and it is great to hear you were happy with the service received. If any parts are incorrect or damaged we will be pleased to send you replacements, just contact our support team on support@roomtogrow.co.uk. Best wishes, RTG

Posted 3 years ago

“RTG was a decent company to deal with - nice website and prompt delivery. The product, however, was slightly substandard given the price tag. It was made from low quality knotty softwood, with a few small manufacturing blemishes. The mattress feels flimsy and cheap, and it was slightly damaged (or unfinished) in manufacturing. I would deal with RTG again but I will not be buying any more products from the manufacturer of this bed. I've said that the item was damaged - this was not courier damage, the item was built with the paint blemishes and probably should not have passed QC. The reason I have not returned it is that I managed to build it with the blemishes hidden from view, and none of them affect the structure. The small portion of unstitched mattress is irritating but not a showstopper and the flimsiness of the mattress is a subjective thing; my son needs a bed more than I need to have a battle with RTG.”

Helpful Report

Posted 3 years ago

Dear Jeremy, thank you for taking the time to leave a review. Apologies you were not happy with your product. We would always be happy to help with any replacements required to complete any order received with damage. I am glad you managed to build this to your satisfaction and I hope your son is enjoying his new bed. Best wishes, RTG

Posted 3 years ago

“Nice bed but I had to assemble it myself as there wasn’t any option to pay to have it built for me which was fine but then I noticed so many parts were missing (screws etc) so I had a very disappointed daughter when I wasn’t able to build it. I had to go to B&Q in the end to get the parts which you don’t expect after paying over £1000 for a bed!”

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Posted 3 years ago

“Now the quality of the product is great, solid robust furniture once built will never break. However the logistical side was a let down. I placed my order and it stated delivery 10-15 working days. I heard nothing for 15 working days and contacted RTG who then seemed to act and I was contacted by A company called Julian Bowen who delivered my furniture. I was given the incorrect instructions for a wardrobe so I had to contact RTG who emailed me the correct instructions. I did find some of the instructions ambiguous to follow but I managed. Also I had a part missing so I again contacted RTG to send me out the part which took 5 days. The wrong part arrived so I again contacted RTG 5 days later the part arrived and I was able to complete my furniture. Overall I love the products, the customer service side was good but I felt a little let down by all of the delays and minor errors.”

Helpful Report

Posted 3 years ago

Dear David, thank you for your review and apologies for the problems you had with your order. Sorry for the confusion surrounding the replacement parts and that they took a little longer than expected to be sent out. I am pleased that you are happy with the final product now it is complete. Best wishes, RTG

Posted 3 years ago

“Product great, customer services leaves a lot to be desired”

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Posted 3 years ago

Thank you for taking the time to leave your review. We are terribly sorry if you were not happy with the level of customer service provided, we will pass your comment onto the team. Sincere apologies RTG

Posted 3 years ago

“Chest of draws was damaged. Wardrobe very hard to assemble, particularly putting the doors on, took all day. They look nice but chest of draws remains broken..”

Helpful Report

Posted 3 years ago

We are sorry you have had some issues. We can certainly send replacement parts if required. Please email support@roomtogrow.co.uk with photos and the team will arrange for replacements. Best wishes RTG

Posted 3 years ago

“Good service , delivered as stated. Negatives were missing shorter sctews and had to use spare longer ones and go through the wood. Also the ladder is not straight as the wood is slightly warped. I would like new parts please.”

Helpful Report

Posted 3 years ago

We are sorry you have had some issues. We can certainly send replacement screws and parts. Please email support@roomtogrow.co.uk with photos of the ladder and the team will arrange for replacements. Best wishes RTG

Posted 3 years ago

“I am rather disappointed although the company itself, shipped item when they said they would, I found they had to be chased to find out information on order and then when it finally arrives and I tried to put it together, 7 of the M6 insert nuts were missing. Have had a nightmare trying to find them in hardware stores.”

Helpful Report

Posted 3 years ago

We are so sorry there were some fixings missing. We do not expect you to have to find these, we can send replacements to you, please email our support team at support@roomtogrow.co.uk. Sincere apologies RTG

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,416 reviews