For an expensive item, overall I'm disappointed. There were several misaligned holes, two damaged panels and the mattress supplied was not the correct size. When this was raised with RTG the response was not very sympathetic. They have been polite and prompt in their responses, but ultimately offered nothing by way of gesture even. There was no response at all to the damaged items (I sent pictures) and initially they denied that the mattress could possibly be wrong because the box was the right box. Sending it all back would have left us out of pocket, with a minimum £50 collection fee for returns and only salvage value refunded if you have assembled or part-assembled the bed, which I had. Lesson learned - buy from big companies with no quibble returns and refund policies.