Even in this strange times it shouldn't take a parcel more than 18 days to arrive if your site quotes 2-3days. There is no tracking available for the order, the support team is overwhelmed. I still didn't receive it and was offered zero concern/action from your company. The missing screws for the bed are taking more than 2 working weeks to arrive, still no idea when and if they will arrive. The bed bits are blocking two rooms in the house and are a hazard. We had to completely unpack everything when searching for missing screws. I would have expected to be offered to return the incomplete bed delivery and sent a new one, that would have taken less time. The help line is not answering our calls and we are not re-assurred or provided even with an estimate delivery date to complete the order we were fully charged for 3 weeks ago.