It was easy to place the order and to change it when I realised I made a mistake. The processing/manufacturing time could be better but in my opinion the area where there definitely is room for improvement is delivery. We have been contacted and delivery was offered for Tuesdays only, which is very impractical and inflexible for people who have full time work commitments. And considering that the total cost of my order was in the region of £1,500, 100% paid in advance, I was expecting a better service. However after a few phone calls during which we highlighted that if we knew delivery was on Tuesdays only we would have looked elsewhere, we agreed on a specific date and were told that the delivery company would give us a time slot the day before delivery. I received a phone call at 7am on the delivery day to be advised the delivery team would be turning up in about 20 to 30 minutes. They turned up after 40 minutes, and by the time the delivery was complete I was late to take my daughter to school. The bed is good quality but the delivery service needs an improvement.