Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

“Order 2 sets of bunk lights the 4 days for delivery turned into 2 months, I was told that they had tried to deliver and the item was returned to depot, this happened twice no one rang no letter no email. It took a not very happy call from me to finally get this item delivered to the correct address!”

Helpful Report

Posted 7 years ago

So sorry to hear about the trouble you've experienced and your delivery was not as it should have been. Your comments have been passed on to the team. Best Wishes, RTG.

Posted 4 years ago

“Poor quality control on products. Second time I have ordered from them and the items were missing parts.”

Helpful Report

Posted 6 years ago

Thank you for your response. We are very sorry to hear of your problems with your Stompa items. Please contact our support team if you require parts or replacements. They are super quick in resolving any issues and parts as quickly as possible. Best Wishes RTG

Posted 4 years ago

“Its rather unfortunate but my first and only experience with Room to Grow wasnt a good one. I ordered a set of underbed draws to go with my Stompa Bunk Beds and not only were they late with my delivery but they only delivered half the package. I had to chase it up with a few phone calls to their Customer service team who were very polite, professional and helpful and managed to rectify the problem eventually they despatched the other half out.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to comment. We?re sorry you're not entirely satisfied with how the product fits underneath the bed. We do appreciate your feedback as this helps us to review our product offering. We will pass on your feedback to the manufacturer.

Posted 4 years ago

“Delivery 3 days late. One item not delivered - apparently not in stock, so we just didn't get it, with no warning. One item wrong - the small rather than large wardrobe”

Helpful Report

Posted 10 years ago

Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced with Stompa's delivery team. Stock delays and delivery issues are unfortunately out of our control, however, please be assured that we have passed on your feedback to the manufacturer. We hope that your daughter received our apology card for the delivery arriving later than estimated.

Posted 4 years ago

“Even in this strange times it shouldn't take a parcel more than 18 days to arrive if your site quotes 2-3days. There is no tracking available for the order, the support team is overwhelmed. I still didn't receive it and was offered zero concern/action from your company. The missing screws for the bed are taking more than 2 working weeks to arrive, still no idea when and if they will arrive. The bed bits are blocking two rooms in the house and are a hazard. We had to completely unpack everything when searching for missing screws. I would have expected to be offered to return the incomplete bed delivery and sent a new one, that would have taken less time. The help line is not answering our calls and we are not re-assurred or provided even with an estimate delivery date to complete the order we were fully charged for 3 weeks ago.”

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Posted 5 years ago

“They left the bed outside the building and would not bring it into the house. Some of the planks were too heavy to carry single handed”

Helpful Report

Posted 5 years ago

We appreciate your comments. We are sorry you were unhappy with the delivery. Unfortunately during these unprecedented times and the restrictions imposed, our delivery teams are only able to do doorstep deliveries, they are unable to enter any property due to COVID-19. Kind regards Anne

Posted 4 years ago

“The bed arrived and was as described - my daughter is very happy with it. However, I wouldn't buy from Room to Grow again, nor would I recommend them as we had absolutely no communication with them about the delivery. The website stated estimated delivery within 3-5 working days. I received an email confirming the order and the delivery time and 6 days later I'd heard absolutely nothing. I phoned and the lady said it was only an estimated delivery on the website and that she'd check with the delivery team - she did then phone me back and say that it would 'probably' be delivered by the end of the week and the delivery team would be in touch. We heard absolutely nothing from them, not a sausage, until the delivery team turned up the doorstep later that week - and luckily my husband was in. Call me old fashioned, but I need a bit of reassurance from a company that they are going to do what I have paid for them to do - Room to Grow gave us no assurance whatsoever and we spent a week thinking my 5 year old wasn't going to get her birthday present.”

Helpful Report

Posted 9 years ago

We appreciate your valuable feedback.We are sorry for the inconvenience you have experienced with your delivery and we apologise for the time you had to wait. We were liaising with the delivery team on your behalf and are taking steps to ensure this doesn't happen in the future. Best Wishes, RTG.

Posted 4 years ago

“Easy to order online. Delivery date and time arranged by text. Quick though impersonal. 67 yr old father in law had to receive the delivery and concerned to hear that he alone was expected to carry very heavy, large bed frame and mattress up stairs to 1st floor maisonette. Not impressed with this.”

Helpful Report

Posted 8 years ago

Thank you for your valuable feedback. We will speak to the delivery team about the issue you experienced but currently the driver is only insured to deliver furniture to a ground floor room of choice as detailed on our website. Best Wishes, RTG.

Posted 4 years ago

“Great product, bad service- it took 3 deliveries for me to get the product with me chasing it up. That said, now it's all finally arrived my daughter loves it and it looks really smart.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are very sorry for the apparent confusion and errors at the warehouse which resulted in you having several deliveries - we do expect better care to be taken. We are pleased that we were able to resolve this for you and that your daughter is delighted with her new bedroom furniture. Best Wishes, RTG.

Posted 4 years ago

“Good communication and reasonably quick delivery.”

Helpful Report

Posted 10 years ago

Thank you for your feedback. The Solitaire range of beds are extremely sturdy and to hear that your bed is wobbling is a concern. We believe this may be an assembly issue so please tighten all the cam locks around the bed until there is no movement. If you need any more advice please contact Customer Services on 0333 006 3096.

Posted 4 years ago

“I really don't mind Room to Grow and we bought from them thinking they were a local company. Unfortunately they don't actually stock Stompa beds and you have to deal with a logistics company who work for Stompa. These aren't particularly good. They tried to cover damage on a chest of draws with glue and they pushed it into position hoping it wouldn't be seen. They're also really difficult to get deliveries with. It's been way over 2 weeks since the bed was delivered and both damaged cupboards are nowhere to be seen. If I order from John Lewis - they deliver it. I didn't realise Room to Grow wouldn't be doing anything other than place the order.”

Helpful Report

Posted 9 years ago

Thank you for leaving your comments. We are sorry that you have been let down by Stompa's delivery team. Stompa control their own deliveries directly whether it be for John Lewis or Room to Grow. We understand that you have spoken to our customer services team today and you are expecting to receive a call from the delivery team within the next 24 hours. It is our priority to help resolve this situation for you and we are treating this as a matter of urgency. Kind Regards, RTG.

Posted 4 years ago

“It was easy to place the order and to change it when I realised I made a mistake. The processing/manufacturing time could be better but in my opinion the area where there definitely is room for improvement is delivery. We have been contacted and delivery was offered for Tuesdays only, which is very impractical and inflexible for people who have full time work commitments. And considering that the total cost of my order was in the region of £1,500, 100% paid in advance, I was expecting a better service. However after a few phone calls during which we highlighted that if we knew delivery was on Tuesdays only we would have looked elsewhere, we agreed on a specific date and were told that the delivery company would give us a time slot the day before delivery. I received a phone call at 7am on the delivery day to be advised the delivery team would be turning up in about 20 to 30 minutes. They turned up after 40 minutes, and by the time the delivery was complete I was late to take my daughter to school. The bed is good quality but the delivery service needs an improvement.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. It is great to hear your positive comments about your furniture but a shame you feel that this was not extended to the delivery service. Your comments are valuable to us and we will be sure to pass on your comments. Apologies for any inconvenience caused. Best Wishes, RTG.

Posted 4 years ago

“Part of my order was not delivered and I had problems getting the delivery company to call me back.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced. Stock delays and delivery issues are unfortunately out of our control. We do hope you are pleased with your new Solitaire White Midsleeper with Navy & Red Tent and Bunk Bed Buddy.

Posted 4 years ago

“Communication was really bad, I had to chase them for update on my order as they would not contact me. After 2 months they advised me to contact delivery team and I started to chase them on update. Even though I am very happy with the product I ordered, because of the lack of communication and stress around where is my order and when i will recieve it, I wont be ordering from Room to Grow anymore.”

Helpful Report

Posted 10 years ago

Thank you for your feedback. We are sorry for the inconvenience you have experienced. Your order was coming in from France and was placed directly with our manufacturer and their delivery team. Unfortunately the delay was due to circumstances out of our control. We will pass on your feedback to the manufacturer. We are pleased to hear that you are happy with your bed and mattress and appreciate your comments.

Posted 4 years ago

“Things were really quite difficult attempting to order the wardrobe as the company could not find the item I wished to order. After numerous phone calls I gave up and ordered online. Rather stressful experience for something that should have been quick and simple.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to comment. We?ve been in business 18 years and we work hard to create the best possible customer experience. We do offer an extensive portfolio of wardrobes so we are sorry to hear that we didn't meet your expectations. We thank you again for placing an order directly with our Customer Services team.

Posted 4 years ago

“Quality of bed not great whilst putting it together holes never lined up and when trying to push fixings in the wood got damaged even with minimal pressure applied - also delivery was shocking”

Helpful Report

Posted 9 years ago

Thank you for your comments. It is disappointing to hear about your experience. Please do contact our customer services team sending photos and your order number to support@roomtogrow.co.uk and they will be happy to help resolve this for you. Best Wishes, RTG.

Posted 4 years ago

“Good price and beat all other online quotes I could find. However, ordered online with a delivery of between 7 and 15 days working days. After 13 working days I decided to find out when the order would arrive, to be told it would actually be 25 days. Stompa said 'Room to Grow' should not offer 7-15 days, Room to Grow said that Stompa were at fault....either way I was annoyed as I had made arrangements on the 15 day 'advert'. I did contact Room to Grow who tried to sort it and hasten delivery out but I was left feeling it was just to placate me and nothing changed. Consequently, they have received poor feedback for advertising a product delivery timeline they clearly have no control over.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We fully appreciate and empathise with how you must feel having not received your order within the estimated time. We work closely with Stompa and their delivery team Jade quote estimated delivery times which historically have been achieved without problem. We are also frustrated that your delivery did not arrive within the estimated time frame and we are taking steps with Stompa to rectify this for deliveries on-going. Please accept our sincere apologies for the upset this has caused. We appreciate your feedback on the assembly and we will pass on your comments to Stompa. We are delighted to hear that your son loves his new bed.

Posted 4 years ago

“For an expensive item, overall I'm disappointed. There were several misaligned holes, two damaged panels and the mattress supplied was not the correct size. When this was raised with RTG the response was not very sympathetic. They have been polite and prompt in their responses, but ultimately offered nothing by way of gesture even. There was no response at all to the damaged items (I sent pictures) and initially they denied that the mattress could possibly be wrong because the box was the right box. Sending it all back would have left us out of pocket, with a minimum £50 collection fee for returns and only salvage value refunded if you have assembled or part-assembled the bed, which I had. Lesson learned - buy from big companies with no quibble returns and refund policies.”

Helpful Report

Posted 4 years ago

We are so sorry you have had issues with your bed. We can certainly replace any damaged parts and the support team are awaiting photos and part numbers so we can do this. We do want to resolve this for you as soon as possible.

Posted 4 years ago

“The product from Stompa was good and delivered promptly and when agreed. The company that is used to assemble the beds, clearly associated to Room to Grow? were awful. They were called Jades Home Assembly. I had to ask them to return as one of the drawer sets didn?t run properly and one drawer kept falling of its runners when you moved it. Also the cupboards doors fitted were not straight. The plastic covers for the screws were not applied. They did return and sorted the larger jobs out but I was still missing 92 plastic covers so when I contacted them again they told me they couldn?t find my details and just sent me the covers to sort it myself.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are pleased to hear that you were happy with the delivery and your Stompa Radius Midsleeper with 3 drawer chest & 2 cube units. We are disappointed to hear that you were not impressed with the delivery team and assembly team Jade Logistics. This is the team that Stompa have chosen to deliver and assemble all of their products so we will feed this back to Stompa for you who will take this up with Jade Logistics. We are also very sorry that you suffered with some issues with your Bed and Furniture we cannot see that any contact was made to us at RTG with regards to this however we are now pleased that this has been resolved for you. - Best Wishes Lindsey

Posted 4 years ago

“Parts missing so had to go out and buy them over the weekend. Plus part of the order was not sent with main delivery and we then had to wait 4 days for this to be sent. Considering the above issues we were then expected to pay £25 to return an item we were not happy with.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review for RTG and for the Stompa Casa 7 High Sleeper. We are very sorry for the inconvenience you have experienced and we do acknowledge on this occasion there were some issues which we have taken up with the manufacturer. We are pleased to hear that you now have all items that you require. Thanks again.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Room to Grow Reviews