Name: Rightio
Rating: 4.77

“prompt response & service was good”

Posted 8 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio provided you with a prompt response and you found our service to be good! Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“They were on time and they did what they said they would do, however just a little disappointed with the builders clean, but everything else was good.”

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Posted 8 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that we were on time and that we did what we said we would do. We are however sorry to hear that you were not impressed with the builders clean for which we apologise. We aim to provide a great service on every occasion, so we're glad you mostly found this to be the case! Kind Regards, Hannah

Posted 8 years ago

“Mohammed was outstanding. He was incredible at fixing a interesting problem. Very friendly and very professional. However as a company we find that Rightio is frightfully expensive and for that reason we may not use them again. Mohammed was brilliant.”

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Posted 8 years ago

Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer Mohammed was outstanding and brilliant. Also that he was incredible at fixing an interesting problem, very friendly and very professional. While home maintenance costs are never ideal, it is worth nothing that we do offer a 12 month guarantee on all of our parts and labour. Kind Regards, Hannah

Posted 8 years ago

“Told engineer would be out between 2 and 6 - I explained this was my mums house with no heating or hot water and she is 91 years old. They phoned at 5 to say engineer couldn’t not now make it but they wold come 2 days later 9-12am! Not good enough.”

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Posted 8 years ago

“The operator was friendly and explained how I would benefit from a home care package. The boiler engineer was friendly and explained my opinions. After deciding to go ahead with mending the boiler the engineer went and got the part and mended it and was efficient.”

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Posted 8 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that our agent was friendly and explained how you would benefit from our care plans. Also that our engineer was friendly and explained your options. When you then decided to go ahead with the repair we're glad to hear that our engineer went and got the part and mended the boiler in an efficient manner. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“you did job when you said you would”

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Posted 8 years ago

That's what we aim for!

Posted 8 years ago

“The service was first class arriving within an hour and dealing with the problem straight away”

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Posted 8 years ago

Dear Mrs Playford, Thank you so much for taking the time to leave us a review. We're so pleased to hear that Rightio provided you with a first class service. Also that our engineer arrived within an hour and dealt with the problem straight away. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“We phoned am to say we had a leaking radiator. Were told they were very busy but would call between 3 and 6pm. We phoned as the engineer hadn't arrived between those times and were told someone would be with us by 7pm. We had a phone call around 6.45 to say an engineer would be with us within the next half an hour. Nobody arrived! We had to phone another plumber as we had turned our heating off. We have now phoned your Company three times for different things and twice the engineer hasn't arrived - needless to say we won't be phoning you again.”

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Posted 8 years ago

“The engineer was great and managed to fix my boiler really quickly. The call handler said we could have an engineer on the Sunday but once the credit card details were taken I then had a call back to say the engineer would not be available until Monday. I'm hoping that I don't now get charged the Sunday rate...”

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Posted 8 years ago

Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was great and managed to fix your boiler really quickly. We do however take credit card details from our customers first, before we place bookings with our engineers to ensure our engineers do not have to worry about payment details. We then provide customers with a call - back when we have ensured our engineer availability. On this particular occasion, you have been charged the Sunday rate for which I do apologise. You will shortly receive a call from our customer excellence department to be issued with the refund difference. If you have any further questions please do not hesitate to contact customer@rightio.co.uk. Kind Regards, Hannah

Posted 8 years ago

“Very fast service and efficient repair would definitely use again”

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Posted 8 years ago

Dear Mrs Morre, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be very fast, the repair was efficient and that you would use our services again. Here at Rightio we understand the importance of an efficient service and this is something we aim for with each of our customers, so we're glad you found this to be the case. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Arrived within 1 hour of call, fixed within 2 hours of call.”

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Posted 8 years ago

Dear Mr Lockwood, Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio arrived within 1 hour of your call and your repair was fixed within 2 hours of your call. We always aim for an efficient service so we're glad you found this to be the case! Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Engineer mohammed was brilliant done a great job was quick and efficient. would recommend him and call him back, when needed again.”

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Posted 8 years ago

Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer Mohammed was brilliant, did a great job and was quick and efficient. Here at Rightio, we understand the importance of a brilliant, fast and efficient service, so we're glad you found this to be the case! We hope that you will recommend us to others!. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Mohammed was quick and resolved the problem very quickly.”

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Posted 8 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that Mohammed finished the job quick and resolved the problem quickly. We aim for an efficient and quick service with all of our customers so we're glad you found this to be the case. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Call and set up was easy; pricing was upfront. We were phoned to say the engineer was on his way and he turned up on time. The work was done well and quickly and we are very happy with the results. Mohammed was very professional.”

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Posted 8 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our process to be simple and the pricing was outlined to you upfront. Also that you were phoned to say that the engineer was on his way and he turned up on time. We're also happy to hear that the work was done well by our engineer Mohammed, quickly, in a professional manner and you were happy with the results. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us in the future if we can be of assistance, Kind Regards, Hannah

Posted 8 years ago

“knew what he was doing experience and clean up any mess he made”

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Posted 8 years ago

Dear Mrs Andrews, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer to be knowledgeable and he cleaned up any mess he made whilst completing the job. All of our engineers are helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you know you are in the best possible hands. Thank you so much for taking the time to leave us a review. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Quick and friendly service, made my elderly dad happy by fixing the shower.”

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Posted 8 years ago

Dear Mrs Martin, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be quick and friendly. Also that Rightio were able to made your elderly dad happy by fixing his shower. As you can imagine, these are qualities about our service that our customers value most highly, so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Very prompt and carried out the work required quickly and efficiently”

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Posted 8 years ago

Dear Mrs Kell, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer our service to be prompt and that we carried our the work required quickly and efficiently, Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“arrived on time. engineers were polite and explained all the work they would be doing . showed how to use boiler and thermostat and tidied up after themselves.”

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Posted 8 years ago

Dear Mr Carmyllie, Thank you so much for taking the time to share your experience. We're so pleased to hear that we arrived on time. Also that our engineers were polite and explained all the work they would be doing, they showed you how to use your boiler and thermostat and that they tidied up after themselves. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Made an appointment - electrician to arrive in 30-40 min. Told my tenant to go home and wait for them to arrive. Did not show up, called me NEXT DAY and said "we can't get anyone there until next week". Unprofessional!”

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Posted 8 years ago

“Very good and quick service. No electric, problem with motherboard, burnt out. Found these on trustpilot. Rang at 9.35am spoke to a lady who was very helpful, friendly and not pushy. She advised on price beforehand and explained we would get a call back with an electrian time within 30min. 15min later received a call advising of time would arrive. Electrician rang about 30min before arrival. He completed the job quickly and efficiently. By 11.50am job complete and electric running fully. Very impressed and happy.”

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Posted 8 years ago

Dear Mrs D, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be very good and quick. Also that we were able to sort the electrical fault with your motherboard within two hours and we kept you up to date on arrival times of our engineer. We're also happy to hear that you were impressed and happy with the service we provided. We aim to provide a great service to all of our customers, so we're glad you found this to be the case. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

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