I called and booked a plumber for Thursday. None turned up and there was no communication to indicate this. I called at 1pm having sat in my house for 4 hours at which point (having stated that friday would be difficult and that i could do thursday afternoonas i had already cleared my day for this) I was told that they would try to get one to come that afternoon and would call me back if they achieved this. No-one called me back and at 2:30pm I called and was told that my noted indicate that I had refused to accept that next availability was Friday, but no comment about anyone try to find someone for thursday. I was then told that thursday afternoon was impossible. I advised them that first thing friday morning was possible but that i had to leave the house at 11am. I was very clear about this and the woman on the phone advised me that they had checked and that a reliable plumber was going to come out first thing around 9am. I therefore rearranged my life so that i was free to be at home 9-11. At 9:40am today no-one had arrived and a lovely man on the phone said he was already chasing this without success so far (this gave me confidence in your company at least) he said he would continue to try and would call me back. He did this at 9:52 and stated that someone would be with me within the next hour i.e. by 10:52…. giving them at least 8 minutes to fix my shower. He was surprised when I said that I 100% had to leave by 11am (a fact I had been very clear about from the start). I asked whether, if he turned up with 8 minutes to fix the problem and therefore he was unable to do this in the time allotted, I would have to pay £84 for the “hour.” The answer was yes as the job would be started. You therefore left me with no option but to cancel the job and my long term policy. I cannot state how unhappy I have been with the service (or lack thereof) you have provided me. Please take this feedback to try to improve the service for future customers so you don’t waste their time like you did mine.