Name: Rightio
Rating: 4.77

“Glad Mohammed arrived, great job and we'll done. Unfortunately the customer vice phone line never answers, I had to use their office number as it was rescheduled without me being informed earlier in week. However Mohammed was very professional and the job is completed to good standard.”

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Posted 8 years ago

Dear Valued Customer, thank you for leaving a review of our company as this allows us to monitor and improve our service for the future. I would like to apologize for any issues that you encountered whilst attempting to reach our contact center and the delay may have been down to you calling at a peak time within our busiest trading period, nevertheless rest assured that your feedback has been passed onto relevant departments in order to ensure that this is rectified for the future. In regards to the job completed it is great to hear that our engineer, Mohammed, was very professional and that the job was completed to a good standard as all of our engineers have a minimum of 5 years experience to ensure high quality workmanship. Please do consider using Rightio in the future for any of your repair requirements. Best Regards, Fergal.

Posted 8 years ago

“A very efficient job”

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Posted 8 years ago

Dear Mr Frater, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found Rightio to be very efficient. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Efficient”

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Posted 8 years ago

Dear Mr Tansley, Thank you so much for taking the time to leave us a review. We're so pleased to hear you found Rightio to be efficient! Kind Regards, Hannah

Posted 8 years ago

“They came out on the same day and gave me a pice but had to come back the next day to finish the job as the parts had to be ordered. A very nice engineer did the job (Leo).”

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Posted 8 years ago

Dear Mrs Price, Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio attended your property on the same day. Also that you were given a price and then we attended the next day to finish the job when we had the parts we needed. We're also happy to hear that our engineer Leo engineer did a great job and you found him to be pleasant. All of our engineers are indeed helpful and friendly, so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Engineer pleasant and helpful”

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Posted 8 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our engineer to be pleasant and helpful! Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 8 years ago

“Job reference 5840532. A washer was not fitted resulting in the cold water tank flooding the loft and causing water damage in the room below. I have made a claim with my insurer but not had the courtesy of anyone in your customer care team even acknowledging e-mails. How can you say you care about customers when you have no means of enabling customers to ring you when something goes badly wrong? E-mail with a response time of between 7 to 14 days is not good enough. Not that I've had a response and the incident resulted from one of your plumbers poor work on 25 October.”

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Posted 8 years ago

“Everything was excellent”

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Posted 8 years ago

Dear Mr Cardno, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found everything to be excellent! Please do not hesitate to contact us in the future if we can be of assistance again. Kind Regards, Hannah

Posted 8 years ago

“Fast and efficient. Pleasant locksmith sorted problem in jig time. Top marks”

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Posted 8 years ago

Dear Mr Harrison, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be fast and efficient. Also that you found our engineer to be pleasant and was able to sort the problem quickly. Here at Rightio we understand the importance of a fast and efficient service and this is something we aim for with each of our customers, so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Initially service was good. An engineer came out quickly assessed the problem with my boiler and said that they would order the part and return to fit it. I spent the next day trying to find out when this would be through the call centre and was consistently advised that the plumber was on a job and I would be called back later. The forth time I called I was advised that the engineer was not working that day, so there was obviously no chance that he would be returning, but they would chase it up and call me at 8am the next day to arrange the repair. Day 3 - no call so spent another 20 minutes listening to Enya before speaking to another advisor who initially tried to fob me off with an imminent call back, but did speak to the engineer who said there was no chance he would be out today. Still waiting for a date. Very inconvenient, zero customer service.”

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Posted 8 years ago

“Nice engineers, friendly and helpful”

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Posted 8 years ago

Dear Mrs Gibbins, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our engineers to be friendly and helpful. All of our engineers are helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you know you are in the best possible hands. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“The engineer arrived right on time, was polite, efficient and did a good job.”

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Posted 8 years ago

Dear Mr Dament, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer arrived right on time, was polite, efficient and did a good job. All of our engineers are helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you know you are in the best possible hands. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Excellent response - plumber arrived within an hour of call and replaced a broken kitchen tap in less than an hour.”

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Posted 8 years ago

Dear J Lockwood, Thank you so much for taking the time to leave us a review. We're so pleased to hear that Rightio provided you with a 5 star service. Also that we provided an excellent response, our engineer arrived within an hour of your call and replaced a broken kitchen tap in less than an hour. As you can imagine, these are qualities about our service that our customers value most highly, so we're glad you found this to be the case. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“On 5th August 2017 I asked for a plumber to fit a new immersion heater. Rightio sent a plumber with a job sheet for a leaking hot water tank. The plumber then had to leave my premises to buy what I said was needed in the first place. During the plumbers absence the hot water tank over flowed through the immersion heater hole he had left open and flooded the property. I supplied three quotes for redecoration as requested. Rightio sent the same plumber back twice, once to paint over the damage, which would have been entirely inadequate and a second time to rephotograph and report back to Rightio on the damage. Rightio promised to resolve the issue by Friday 3rd November. It is now Wednesday 15th November. Rightio have not resolved the issue and clearly are not taking my calls as I have tried to call on several occasions but they appear to recognise my home phone number and the phone goes unanswered. My advice to anyone considering using Rightio is dont, they are expensive and, from my experience, treat customers extremely badly. I now have water damaged walls and unless I take legal action against Rightio I will have to stand the cost of rectifying the damage myself. Do not trust them, I will never do any business of any type with them in the future and recommend that you do not either. Eugene Futcher”

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Posted 8 years ago

“We manage properties and its nice when you need a tradesman to phone Rightio and have it sorted for you. They keep you informed as to when the tradesman will arrive and to how much the job should cost. Would recommend”

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Posted 8 years ago

Dear Mrs Smith, Thank you so much for taking the time to share your experience. We're so pleased to hear that you find Rightio to be able to sort out any problems you have with your properties. Also that we kept you informed on our engineers arrival time and how much the job will cost. Did you know that we offer a care club to landlords? Designed for buy-to-let owners, landlords and agencies, our Care Club packages are designed to protect your investment property. Please find the link below, it may be of interest to you: https://www.rightio.co.uk/care-club-landlords/ Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again in the future if we can of assistance. Kind Regards, Hannah

Posted 8 years ago

“Fast efficient service. Peter our engineer sorted the problem out quickly and got everything working again.”

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Posted 8 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be fast and efficient. Also that our engineer Peter sorted the problem quickly and got everything working again. Here at Rightio we always aim for a fast and efficient service so we're glad you found this to be the case! We will be sure to pass on your kind words to our engineer and if we can be of assistance in the future then please do not hesitate to contact us again. Kind Regards, Hannah

Posted 8 years ago

“Although the problem was not solved with this visit at least all possible causes have been ruled out and advise was very helpful as to where we can go from here.”

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Posted 8 years ago

Dear Mrs Gibbs, Thank you so much for taking the time to leave us a review. We're sorry to hear that your problem was not solved with this visit. However we are pleased to hear that you were happy that at least all possible causes have been ruled out and our advice will be helpful for you moving forward! Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us again if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“The engineer who attended was well presented and sorted our problem out quickly and cleanly.”

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Posted 8 years ago

Dear Mr Griffiths, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer who attended was well presented, sorted our your problem out quickly and was clean. As you can imagine, these are qualities about our service that our customers value most highly, so we're glad you found this to be the case! Thank you once again for taking the time to share your experience. please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“The engineer spent 2 hours assessing the job and thentold us it would cost about£1000 pounds to complete on a later date. We felt this was rather a lot and had already got a bill for about £150 for the assessment. We later employed a local engineer who did the assessment free and completed the job for less than half the price. I would never use this service again.”

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Posted 8 years ago

“Nothing wrong with the service and the plumber was courteous. The problem is the extortionate prices. The lady on the phone explained the rates before we went ahead. I estimated the bill to be around £400 tops. It turned out at £530+. Won't be using them again, and if you take my advice, wait a couple of days for a local plumber and save yourself some money”

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