Name: Rightio
Rating: 4.77

“Righteous provided a prompt response and arranged for an engineer to call out quickly and conveniently for us. The work undertaken by the engineer was of a good standard and he was very helpful and polite.”

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Posted 8 years ago

Dear Mr Lock, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found Rightio to provide you with a prompt response, we arranged for an engineer to call out to you quickly and it was convenient for you. Also that our engineers work was of a good standard and he was very helpful and polite. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Good service Helpfull engineer”

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Posted 8 years ago

Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be good and our engineer to be helpful! Please do not hesitate to contact us again in the future. Kind Regards, Hannah

Posted 8 years ago

“The service we received was very good and we recommend Rightio to our family and friends.”

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Posted 8 years ago

“First class saved us from yet another so called reliable engineer (not) thank goodness for “Rightio””

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Posted 8 years ago

Dear Mr Solman, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be first class! Please do not hesitate to contact us again in the future. Kind Regards, Hannah

Posted 8 years ago

“Poor service and very expensive. Would not recommend or use again. We wanted a Landlord's gas certificate for a property that is rented. The engineer arrived and left a note about a gas fire that isn't used and turned the gas off. Our tenant who is wheel chair bound was left without heating or hot water. The weather is freezing it's November 30th!! We phoned numerous times to contact the engineer to ask about the gas boiler, but all in vain. The company shouldn't be allowed to operate. We're now in a panic, we're trying to find a solution! Very poor and extremely expensive. One to avoid.”

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Posted 8 years ago

“A very expensive service with a poor quality outcome. They also left used pieces aside. I will not employ them again.”

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Posted 8 years ago

“Excellent service would gladly recommend”

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Posted 8 years ago

Dear Rex, Thank you so much for taking the time to leave us a review. We're so glad to hear that you found our service to be excellent and we hope you will recommend us to others! Kind Regards, Hannah

Posted 8 years ago

“Did not come on day arranged between 9 - 5pm, no communication as to reason why, I rang them, agreed to rearrange visit for following day between 9-12 received call at 2pm to say they couldn't do and could not give me a guarantee that they would come the following day, a waste of my time.”

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Posted 8 years ago

“Came on same day as called Mohammed flxed the problem within 15 mins and checked the light fitting was safe. He was friendly and courtiers. A good service overall but a bit expensive but I guess that is London.”

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Posted 8 years ago

Dear Chrsit, Thank you so much for taking the time to share your experience. We're so glad to hear that we came out to you on the same day and our engiener Mohammed fixed the problem within 15 minutes and checked the light fitting was safe. Also that Mohammed was friendly and courteous. While home maintenance costs are never ideal, it is worth noting that we do offer a 12 month guarantee on all of our parts and labour. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“The only time they turned up for an appointment they were an hour late. They charged £150 to replace four batteries in a thermostat on the basis that they would return and replace the thermostat if changing the batteries did not solve the problem. It didn't. They failed to turn up on the three occasions that were subsequently arranged. We have now given them up. Three main criticisms: - first, they are hopelessly unreliable; - secondly, on the limited evidence of the only occasion an engineer showed up, their technical ability was insufficient - third they told lies in the assertions and promises they made in telephone dealings.”

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Posted 8 years ago

“Unable to diagnose central heating problem. Continually recommended work and replacement of parts when the previous recommendation do not fix the problem. Charged over £1,000 for work which left the central heating systems operating less efficiently. No accountability for their work and charged for jobs even after the problem was not fixed. Had to get a different plumber to sort the problem out. He concluded that 1) it does not take 3 hours to fit a new pump in a bolier; and 2) power flush was completed incorrectly.”

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Posted 8 years ago

“Paid £130 to tell me my boiler had broken and then mever came back to give me a quote on a new one. Had no heating for week. Rung 3 times for a quote and have had no one call me back.”

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Posted 8 years ago

“Good efficient customer and engineer service.”

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Posted 8 years ago

Dear Mrs Lowe, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found Rightio to have a good, efficient customer and engineer service. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Excellent job by Kevin who fitted my replacement electric shower today. My initial call was answered promptly and the prices fully explained. As promised, the engineering section, for which I was given a number, called to give me a time and a name for the appointment. I was concerned by some negative reviews and there was some delay but I was kept informed along the way and Kevin arrive only half an hour after the agreed time slot as an earlier job took longer than expected. I’m very glad I gave the company a chance and very pleased with the service. It is pricier than some others but I’d contacted three plumbers via Check A Trade and not one of them had the courtesy to reply. Tips for other customers - make sure you know where your stopcock is situated and how to turn off electrics to save time!”

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Posted 8 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer Kevin did an excellent job on fitting your replacement electric shower. Also that your initial call was answered promptly and the prices fully explained, you were kept informed along the way and our engineer Kevin arrived only half an hour later than the agreed time slot as an earlier booking took longer than expected. We're so glad that you gave us a chance and that you are pleased! Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“Plumber Norris not only turned up when he said he was going to(!) but also called when he was on his way. Not the cheapest, but so far I'm happy. Will continue to use their services as long as they are good =)”

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Posted 8 years ago

Dear Abraham, Thank you so much for taking the time to share your experience. We're so pleased to hear that our plumber Norris turned up when he was required to and also called when he was on his way. While home maintenance costs are never ideal, it is worth noting that we do offer 12 months guarantee on all of our parts and labour. Please do not hesitate to contact us in the future if we can be of assistance, Kind Regards, Hannah

Posted 8 years ago

“I called and booked a plumber for Thursday. None turned up and there was no communication to indicate this. I called at 1pm having sat in my house for 4 hours at which point (having stated that friday would be difficult and that i could do thursday afternoonas i had already cleared my day for this) I was told that they would try to get one to come that afternoon and would call me back if they achieved this. No-one called me back and at 2:30pm I called and was told that my noted indicate that I had refused to accept that next availability was Friday, but no comment about anyone try to find someone for thursday. I was then told that thursday afternoon was impossible. I advised them that first thing friday morning was possible but that i had to leave the house at 11am. I was very clear about this and the woman on the phone advised me that they had checked and that a reliable plumber was going to come out first thing around 9am. I therefore rearranged my life so that i was free to be at home 9-11. At 9:40am today no-one had arrived and a lovely man on the phone said he was already chasing this without success so far (this gave me confidence in your company at least) he said he would continue to try and would call me back. He did this at 9:52 and stated that someone would be with me within the next hour i.e. by 10:52…. giving them at least 8 minutes to fix my shower. He was surprised when I said that I 100% had to leave by 11am (a fact I had been very clear about from the start). I asked whether, if he turned up with 8 minutes to fix the problem and therefore he was unable to do this in the time allotted, I would have to pay £84 for the “hour.” The answer was yes as the job would be started. You therefore left me with no option but to cancel the job and my long term policy. I cannot state how unhappy I have been with the service (or lack thereof) you have provided me. Please take this feedback to try to improve the service for future customers so you don’t waste their time like you did mine.”

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Posted 8 years ago

“The company quoted me different times the phoned me at 7.15 am having told me to expect a call after 9 am, What a relief to have Mohammed the electrician come round at the agreed time and fix the problem so effectively and in such a courteous and enthusiastic way. He also took the time to explain why the problem had occurred and checked the whole system.Thank you Mohammed. Come .w”

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Posted 8 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer Mohammed attended your property at the agreed time and fixed the problem so effectively and in such a courteous and enthusiastic way. Also that he took the time to explain why the problem had occurred and checked the whole system. We always hear great feedback from customers about Mohammed, so we're glad you also found him to provide a great service. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 8 years ago

“I called with a Plumbing emergency in the morning at 9am and they got a plumber round to me by 11am the same day. The Plumber who arrived was very professional and he sorted out the problem in 29 minutes. I was so happy. In fact I was so happy I have now signed up to the Rightio Care Club to really give me peace of mind. I give them 10 out of 10!”

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Posted 8 years ago

Dear Mr Jordan, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found Rightio to provide you with a 5 star service and that within 2 hours of your call we were able to attend your property. We're also happy to hear that our engineer was very professional and had the problem sorted in 29 minutes and that you were so impressed that you signed up to one of our Care Clubs! Our Care Clubs are designed to give our customers a peace of mind so you're definitely in the right hands! Kind Regards, Hannah

Posted 8 years ago

“Very knowledgeable and friendly engineer who was quick and efficient whilst explaining everything.”

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Posted 8 years ago

Dear Ms Newall, Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio provided you with a 5 star service. Also that you found our engineer to be very knowledgeable, friendly, quick, efficient and was great at explaining things. Here at Rightio, we always aim for a knowledgeable, friendly and efficient service, so we're glad you found this to be the case. Please do not hesitate to contact us again in the future. Kind Regards, Hannah

Posted 8 years ago

“They were booked but didn’t turn up. I had to phone to find out the problem and was told that due to ‘unforeseen circumstances’ they couldn’t attend. I feel totally let down. I will never use them again. It’s a lame excuse.”

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Posted 8 years ago

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