The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,270 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with the flowers that arrived for our Christmas table; they were not in the best condition and didn’t last long. Plus, they were sent to the wrong address and I had to run around the district looking for them (not your fault).”

Helpful Report

Posted 3 months ago

“As a company they were extremely helpful in placing my order for some named flowers. They were really good at responding by email and on the phones as well. The flowers arrived very well packaged. Sadly the flowers were not of a quality that I would expect but the real flower company were very good and did refund me the cost of the flowers.”

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Posted 6 months ago

“A little disappointed following several previous excellent products supplied. In this case, the displays were damaged on arrival and they also only lasted a couple of days before dying off and had to be thrown away. Pevious orders had lasted much longer.”

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Posted 7 months ago

“The products are outstanding but the deliveries are erratic & unreliable, I do hesitate now as it's a great shame as the couriers they use let the company down... It was rectified by Ciera very quickly but the joy of receiving something beautiful is not quite the same when it's damaged.”

Helpful Report

Posted 9 months ago

Hello Jane, Thank you for leaving a review. We're sorry the delivery went wrong. We try our best, and if we could have our own courier company, we totally would, but for now, we have to rely on third party couriers to deliver our flowers for us. We will always help where we can, and put things right if problems arise. I'm very happy to keep a close eye on your next order! Best wishes, Ciera, The Real Flower Company

Posted 9 months ago

“I only saw photographs of the flowers that were delivered to my sister. I was rather disappointed at what I saw. I thought the roses looked rather droopy and I could not see that there were 15 roses in the bouquet. My sister did comment on the scent of the sweet peas. I thought the flowers were expensive compared with other companies I have used. I would not rush to use The Real Flower Company again”

Helpful Report

Posted 10 months ago

Thank you Carole for your feedback and we are sorry that you were disappointed with the bouquet. Would you be able to send us pictures of the bouquet so that we can look into this for you and hopefully come up with a solution? Please email info@realflowers.co.uk so that we can rectify this for you. With kind regards Lucy and The Real Flower Team.

Posted 10 months ago

“I ordered an arrangement for Easter which was delivered on the Thursday before Easter sadly by Easter Sunday five of the roses were looking more than tired. The arrangement was in a nice cool room kept out of the sun. It was a beautiful arrangement that sadly didn't stay beautiful for long ☹️”

Helpful Report

Posted 11 months ago

Dear Emma, Thank you so much for your feedback on The Real Flower Company. I am sorry to hear that although the arrangement was beautiful, it didn't last as long as it should. We will contact you privately in order to try and rectify the disappointment for you. Thank you for taking the time to review us and we will be in touch shortly. With best wishes from all at The Real Flower Company.

Posted 11 months ago

“A hard review to write really as although I have put 3 stars, I do not want my review to stop anyone from buying from this company! The flowers were expensive, which I believed would also be a reassurance as to the product. Flowers arrived in a superb box that fully protected them in transit, however once out, the roses were clearly dead/browning and falling apart at the petals. I complained and received without question exceptional customer service from the team, they were brilliant and understanding. They sent the same replacement bouquet as compensation. The replacement although the same had two issues, one was the same as the first, although not as bad but still not as expected and certainly did not last 5 days minimum and the second issue being the bouquet was in two parts, did not look as nice in the box and obviously we then had to put it together. Just not as nice as all. So why didn't I contact them again...well because the original occasion was extremely important to us and after being pointed to this company by a nationally respected events florist, I expected perfection...I got perfection in customer service but the occasion had passed by, as had the suprise to my partner, so accepted the second bouquet, which still looked ok. Great customer service would not make me shop with them again but I urge others to still buy from this company as I hear and believe they are great, I'm sure my case is very rare!”

Helpful Report

Posted 11 months ago

Dear Spencer. thank you for your review and we were sorry that you were disappointed with the fresh from the farm box, but you were happy with the response from our Customer Services. We do appreciate that the flowers you received aren't for everyone as they are a different arrangement than our bouquets, as its a product that its put together by the recipient, which gives them the opportunity of being creative. We would love to be able to entice you back, so if you ever need to send flowers again, please contact us directly at info@realflowers.co.uk so that we can chat about other products that we do. With best wishes The Real Flower Team.

Posted 11 months ago

“Very good well informed delivery service, beautiful flowers but extremely expensive for what they were.”

Helpful Report

Posted 1 year ago

Dear Patricia Many thanks for your review. We do appreciate that our flowers can seem expensive - we are a small, specialist company and our flowers are sustainably grown which unhappily tends to increase the cost. We're grateful for the feedback though and will bear your comments in mind. With best wishes from The Real Flower Company

Posted 1 year ago

“I have used your company on many occasions had have been impressed with the quality of your blooms. The wreath arrived looking tired and dried up. I was disappointed”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear you were disappointed with your wreath from us. Please can we kindly ask you to email any photographs you might have of it to info@realflowers.co.uk so we can look further into this for you? We look forward to hearing from you. Kind regards, The Real Flower Company

Posted 1 year ago

“Delivery service was efficient and I usually like the flowers from this company. This time the flowers were only just ok although my friend seemed happy enough and cheered by them. But they were not what I would have expected for the price. (I chose Best of British.) The colours were a bit random eg peach roses with maroon foliage and the roses were all a bit wilted, especially the white ones. (My friend sent photos.) Also, despite my putting a message for the recipient on both the flowers and chocolates I sent, no message was included. It was only by chance that she worked out they were from me.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with your order from us. We have just messaged you privately so we can look further into this for you, and we look forward to hearing from you soon. Kind regards, Ciera, Customer Services

Posted 1 year ago

“Have used Real Flowers before and have been very pleased, however, his time I was quite disappointed. Not with quality of flowers (which was good) but by quite a small bouquet particularly when buying the medium for £86 inc postage so pretty poor value for money and would certainly think twice about using again. I was going to complain but this review request came up first!”

Helpful Report

Posted 1 year ago

Hello Neil, We're really sorry to hear you were disappointed with your flower delivery. Please can we kindly ask you to send pictures to our customer services team at info@realflowers.co.uk so we can look further into this for you? Best wishes, Ciera Customer Services

Posted 1 year ago

“Delivery good but flowers disappointing, already tired- looking on arrival. I paid a lot for a larger bouquet, but there didn’t seem to be that many blooms. I want very much to champion independents, but this was a bit disappointing.”

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Posted 1 year ago

“Dahlias and pink roses were lovely; unfortunately cream roses not in great condition”

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Posted 1 year ago

“Quick shipping, great packaging, big clumps of tubers, but all with many broken necks. I was expecting better quality than cheap imported ones, as I paid more. Almost 3/4 of the tubers went straight to the bin..”

Helpful Report

Posted 1 year ago

“This was my second consecutive order. The first one was brilliant in every way so I expected the same with my second order. Unfortunately this was not the case and was disappointing. I had ordered a plant - a peony which appeared to have been thrown in a box far too big for it with inadequate packing. As a consequence the plant arrived damaged. I am still waiting to hear back from the company.”

Helpful Report

Posted 1 year ago

Dear Denise, Thank you for taking the time to pop up a review. We're really sorry things didn't go so swimmingly with your second order. We have emailed you privately to try and come up with a solution, and we look forward to speaking with you to rectify it. Best wishes, The Real Flower Team

Posted 1 year ago

“I have always loved the flowers from the Real Flower Company but was so disappointed when they were delivered the day after expected. They were a birthday present so it looks like I forgot when they were ordered a long way in advance!”

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Posted 2 years ago

“The flowers were exquisite and smelled lovely but only lasted 2 days before they started to droop. By 5 days the majority of the very large bunch were wilted. Not what you would expect when you outlay so much money. Photo’s show initial and after a couple of days.”

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Posted 2 years ago

Hello Peter, We're really sorry to hear that the flowers you ordered didn't last as long as they should have. We would love to try and recitfy this for you, and will message you privately to come up with a solution that works for you. Best wishes, The Real Flower Company

Posted 2 years ago

“Requested delivery for specific date. Courier tried to deliver one day earlier leaving customer to have to postpone delivery. Real Flower Co should ensure that deliveries are made on correct day and not leave customer to sort out when it doesn’t.”

Helpful Report

Posted 2 years ago

Hello, We're really sorry your order was delivered a day early. At this time, ongoing storms did cause a little havoc with deliveries, meaning some had to be delivered a little early. That being said, we welcome your feedback so we can ensure orders are delivered on the requested day. Thanks for bearing with us. Kind regards, The Real Flower Company

Posted 2 years ago

“The flowers were lovely. The roses had got a bit frost bitten which I know happens but when you are paying over £100 you would hope that you would be able to stop this from happening. £100 and looking at brown tinted leaves”

Helpful Report

Posted 2 years ago

Hello, Thank you for the review, we are so sorry to hear you have had a sad experience with us. Please can you kindly email our Customer Services team at info@realflowers.co.uk so we can look further into this for you? Many thanks, The Real Flower Company

Posted 2 years ago

“The recipient kindly sent a photo of the flowers. They look lovely and apparently are scented as promised. However, I don't think they were special enough to merit the price of £80+ particularly as there wasn't the option to choose the colours.”

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Posted 2 years ago

The Real Flower Company is rated 4.4 based on 1,270 reviews