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The Real Flower Company Reviews

4.4 Rating 1,381 Reviews
83 %
of reviewers recommend The Real Flower Company
Company Reviews Product Reviews
6
 Metrics Info
4.4
Based on 1,381 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read The Real Flower Company Reviews
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Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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Anonymous
Verified Buyer
“On arrival the roses were beautiful but, sadly, they did not last very long, a maximum of 5/6 days.”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello, Thank you for your review and for sharing your experience with our roses. We're delighted to hear that they were beautiful upon arrival, but sorry to learn they did not last as long as you expected. Our flowers have a 5 day guarantee and are grown for scent and natural character. If you have any further concerns, please feel free to reach out to us. Best wishes, The Real Flower Team
Posted 2 months ago
Jenny
Verified Buyer
“Disappointed that greeting card was not sent with flowers. This is the second time an error has occurred which is upsetting.”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello Jenny, Thank you for reaching out and sharing your feedback with us. We’re truly sorry to hear about the missing greeting card, especially since this is not the first time you've experienced this issue. It's understandably frustrating, and we want to assure you that we take these matters seriously. We will speak with our packing manager regarding the issue to avoid this from happening again. Our sincere apologies again. Warm regards, The Real Flower Team
Posted 3 months ago
Mr Russell P
Verified Buyer
“Actually. Am fairly disappointed. Have been buying flowers from you for many many years and usually they are exceptional. However this bunch lasted less than a week, and there was virtually no scent. That is not what I expect from a premium priced product like yours. Will have to think hard before using you again I’m afraid. Russell”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello Russell, Thank you for sharing your concerns with us. We’re truly sorry to hear that your recent flowers didn’t meet the high standards you’ve come to expect from us. Lacking scent is certainly not ideal and we take your feedback seriously. We guarantee our flowers for 5 days, we apologise if this was not the case. We'd like to investigate this further, so please do get in touch on info@realflowers.co.uk. Warm regards, The Real Flower Team
Posted 3 months ago
Benn
Verified Buyer
“I sent two hat boxes one to each customer to welcome them home after my company had reinstated their homes following flood and subsidence damage. They did not have the wow factor that we had hoped. The quality of the flowers was good. Just not what we had hoped. Sorry”
Helpful Report
(Nationwide) - Posted 4 months ago
Hello Benn, Thank you for taking the time to share your thoughts with us. We’re glad to hear that you found the quality of the flowers to be good, but we’re truly sorry that the arrangement didn’t meet the wow factor you were hoping for. We understand how important it is for our flowers to make a strong impression, especially in your thoughtful gesture to welcome your customers home after such challenging circumstances. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our offerings. Warm regards, The Real Flower Team
Posted 3 months ago
Gillian
Verified Buyer
“If you want an honest opinion this is it. Impossible to tell whether the flowers were as fresh and well presented as those i sent in August. From the photo they looked rather skimped and tired but I didnt see them It is the recipient you need to ask not the sender.”
Helpful Report
(Nationwide) - Posted 4 months ago
Dear Gillian, Thank you for sharing your honest feedback. We truly appreciate your input and understand the importance of the recipient’s experience with the flowers. It’s regrettable that you feel the presentation may not have matched your previous order. Our flowers are chosen with care to ensure freshness and beauty, and we strive to uphold the same standard each time. Your insights are invaluable to us as we work to enhance our service. If there's anything else you’d like to discuss, please don’t hesitate to reach out. Warm regards, The Real Flower Team
Posted 4 months ago
SARA
Verified Buyer
“Whilst 3 Christmas wreaths were long lasting, smelt wonderful and were good in construction, colours in real life were not as vibrant as photography. 1 arrived unteathered in box so shape was damaged/disfigured .”
Helpful Report
(Nationwide) - Posted 4 months ago
Dear Sara, Thank you for your feedback regarding your recent experience with our Christmas wreaths. We're delighted to hear that you found them long-lasting and wonderfully scented. However, we sincerely apologise for the issues you encountered with the colour and the shape of one of the wreaths upon arrival. We appreciate your observations as they are vital for us to improve. If you have further details or images to share, please don’t hesitate to reach out to us at info@realflowers.co.uk. We’re here to assist you. Warm regards, The Real Flower Team
Posted 4 months ago
Olivia
Verified Buyer
“Beautiful flowers and usually order from here but my Christmas delivery was so disappointing. Browning floppy roses this time.”
Helpful Report
(Nationwide) - Posted 4 months ago
Dear Olivia, Thank you for taking the time to share your experience with us. We're truly sorry to hear that your Christmas delivery did not meet the high standards we strive for. Your feedback is invaluable in helping us enhance our quality. If you have any further details or images, please feel free to reach out to us at info@realflowers.co.uk. We’d love to look into this matter for you. Warm regards, The Real Flower Team
Posted 4 months ago
Deborah
Verified Buyer
“Having had Christmas wreaths from you in the past I felt this was a little bit wilted and dried out more quickly than previous ones. I also felt the bow might have been bigger.”
Helpful Report
(Nationwide) - Posted 4 months ago
Dear Deborah, Thank you for sharing your thoughts with us. We're sorry to hear that this year's Christmas wreath didn't meet your expectations in terms of freshness and bow size. We truly value your feedback, as it helps us improve our offerings. If you are able to email us on info@realflowers.co.uk with any images you might have, we'd love to take a further look into this. Warm regards, The Real Flower Team
Posted 4 months ago
Jane
Verified Buyer
“I ordered the medium size boquet, and when it arrived it looked fabulous, and it was a good size. Unfortunately the roses only lasted about 4 days before they started drooping and looking old (despite following all the instructions!). This was a shame given the cost of the flowers. I had to re-arrange several times over the next few days removing the dying roses. The greenery and accessories flowers all did really well. Maybe the wrong time of year? I would say on this occassion I was disappointed. I have never had any issues with flowers ordered in the summer.”
Helpful Report
(Nationwide) - Posted 7 months ago
Dear Jane, I am sorry to hear that you were disappointed with your last bouquet delivery. Our flowers come with a 5-day guarantee - all year round. It saddens me to hear that your flowers only lasted 4 days and that you had to spend so much time rearranging them! One of our team would love to have a look into this for you. Please could you send us an email at info@realflowers.co.uk or give us a call on 01730 818300. On behalf of The Real Flower Company I sincerely apologise for the poor longevity of your bouquet and any inconvenience caused. We look forward to hearing from you. The Real Flower Team
Posted 7 months ago
HEATHER
Verified Buyer
“Disappointed with the flowers that arrived for our Christmas table; they were not in the best condition and didn’t last long. Plus, they were sent to the wrong address and I had to run around the district looking for them (not your fault).”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“As a company they were extremely helpful in placing my order for some named flowers. They were really good at responding by email and on the phones as well. The flowers arrived very well packaged. Sadly the flowers were not of a quality that I would expect but the real flower company were very good and did refund me the cost of the flowers.”
Helpful Report
Posted 1 year ago
Mr Cliff C
Verified Buyer
“A little disappointed following several previous excellent products supplied. In this case, the displays were damaged on arrival and they also only lasted a couple of days before dying off and had to be thrown away. Pevious orders had lasted much longer.”
Helpful Report
Posted 1 year ago
Jane Y
Verified Buyer
“The products are outstanding but the deliveries are erratic & unreliable, I do hesitate now as it's a great shame as the couriers they use let the company down... It was rectified by Ciera very quickly but the joy of receiving something beautiful is not quite the same when it's damaged.”
Helpful Report
Posted 1 year ago
Hello Jane, Thank you for leaving a review. We're sorry the delivery went wrong. We try our best, and if we could have our own courier company, we totally would, but for now, we have to rely on third party couriers to deliver our flowers for us. We will always help where we can, and put things right if problems arise. I'm very happy to keep a close eye on your next order! Best wishes, Ciera, The Real Flower Company
Posted 1 year ago
Carole B
Verified Buyer
“I only saw photographs of the flowers that were delivered to my sister. I was rather disappointed at what I saw. I thought the roses looked rather droopy and I could not see that there were 15 roses in the bouquet. My sister did comment on the scent of the sweet peas. I thought the flowers were expensive compared with other companies I have used. I would not rush to use The Real Flower Company again”
Helpful Report
Posted 1 year ago
Thank you Carole for your feedback and we are sorry that you were disappointed with the bouquet. Would you be able to send us pictures of the bouquet so that we can look into this for you and hopefully come up with a solution? Please email info@realflowers.co.uk so that we can rectify this for you. With kind regards Lucy and The Real Flower Team.
Posted 1 year ago
Emma M
Verified Buyer
“I ordered an arrangement for Easter which was delivered on the Thursday before Easter sadly by Easter Sunday five of the roses were looking more than tired. The arrangement was in a nice cool room kept out of the sun. It was a beautiful arrangement that sadly didn't stay beautiful for long ☹️”
Helpful Report
Posted 2 years ago
Dear Emma, Thank you so much for your feedback on The Real Flower Company. I am sorry to hear that although the arrangement was beautiful, it didn't last as long as it should. We will contact you privately in order to try and rectify the disappointment for you. Thank you for taking the time to review us and we will be in touch shortly. With best wishes from all at The Real Flower Company.
Posted 2 years ago
Mr Spencer E
Verified Buyer
“A hard review to write really as although I have put 3 stars, I do not want my review to stop anyone from buying from this company! The flowers were expensive, which I believed would also be a reassurance as to the product. Flowers arrived in a superb box that fully protected them in transit, however once out, the roses were clearly dead/browning and falling apart at the petals. I complained and received without question exceptional customer service from the team, they were brilliant and understanding. They sent the same replacement bouquet as compensation. The replacement although the same had two issues, one was the same as the first, although not as bad but still not as expected and certainly did not last 5 days minimum and the second issue being the bouquet was in two parts, did not look as nice in the box and obviously we then had to put it together. Just not as nice as all. So why didn't I contact them again...well because the original occasion was extremely important to us and after being pointed to this company by a nationally respected events florist, I expected perfection...I got perfection in customer service but the occasion had passed by, as had the suprise to my partner, so accepted the second bouquet, which still looked ok. Great customer service would not make me shop with them again but I urge others to still buy from this company as I hear and believe they are great, I'm sure my case is very rare!”
Helpful Report
Posted 2 years ago
Dear Spencer. thank you for your review and we were sorry that you were disappointed with the fresh from the farm box, but you were happy with the response from our Customer Services. We do appreciate that the flowers you received aren't for everyone as they are a different arrangement than our bouquets, as its a product that its put together by the recipient, which gives them the opportunity of being creative. We would love to be able to entice you back, so if you ever need to send flowers again, please contact us directly at info@realflowers.co.uk so that we can chat about other products that we do. With best wishes The Real Flower Team.
Posted 2 years ago
Patricia C
Verified Buyer
“Very good well informed delivery service, beautiful flowers but extremely expensive for what they were.”
Helpful Report
Posted 2 years ago
Dear Patricia Many thanks for your review. We do appreciate that our flowers can seem expensive - we are a small, specialist company and our flowers are sustainably grown which unhappily tends to increase the cost. We're grateful for the feedback though and will bear your comments in mind. With best wishes from The Real Flower Company
Posted 2 years ago
Anonymous
Verified Buyer
“I have used your company on many occasions had have been impressed with the quality of your blooms. The wreath arrived looking tired and dried up. I was disappointed”
Helpful Report
Posted 2 years ago
Hello, We're sorry to hear you were disappointed with your wreath from us. Please can we kindly ask you to email any photographs you might have of it to info@realflowers.co.uk so we can look further into this for you? We look forward to hearing from you. Kind regards, The Real Flower Company
Posted 2 years ago
Anonymous
Verified Buyer
“Delivery service was efficient and I usually like the flowers from this company. This time the flowers were only just ok although my friend seemed happy enough and cheered by them. But they were not what I would have expected for the price. (I chose Best of British.) The colours were a bit random eg peach roses with maroon foliage and the roses were all a bit wilted, especially the white ones. (My friend sent photos.) Also, despite my putting a message for the recipient on both the flowers and chocolates I sent, no message was included. It was only by chance that she worked out they were from me.”
Helpful Report
Posted 2 years ago
Hello, Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with your order from us. We have just messaged you privately so we can look further into this for you, and we look forward to hearing from you soon. Kind regards, Ciera, Customer Services
Posted 2 years ago
Neil
Verified Buyer
“Have used Real Flowers before and have been very pleased, however, his time I was quite disappointed. Not with quality of flowers (which was good) but by quite a small bouquet particularly when buying the medium for £86 inc postage so pretty poor value for money and would certainly think twice about using again. I was going to complain but this review request came up first!”
Helpful Report
Posted 2 years ago
Hello Neil, We're really sorry to hear you were disappointed with your flower delivery. Please can we kindly ask you to send pictures to our customer services team at info@realflowers.co.uk so we can look further into this for you? Best wishes, Ciera Customer Services
Posted 2 years ago
The Real Flower Company is rated 4.4 based on 1,381 reviews
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