The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,381 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,381 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 21st May 2025

Mr Miles B

The Real Flower Company 5 star review on 31st March 2025

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received 6 dying sweet peas.These were sent to my wife to “cheer her up “and had the reverse effect!”

Helpful Report

Posted 2 weeks ago

Dear Customer, Thank you for your feedback, and we're truly sorry to hear about your experience with the sweet peas. We understand how disappointing it must be when flowers intended to bring joy, but instead had the opposite effect. We strive to provide the best quality and service, and it seems we fell short this time. Please reach out to us at info@realflowers.co.uk so we can address this and find a way to make it right for you and your wife. Best regards, The Real Flower Company Team

Posted 2 weeks ago

“The recipient was sent the wrong product. i ordered the three mini hatboxes and they recieves a single bunch of flowers. I would ask for a refund but I am sure that is long winded. I have used this company for years and this is not to the standard I have become accustomed.”

Helpful Report

(Nationwide) - Posted 3 months ago

Dear David, Thank you for your review, and we're sorry to hear about what has happened. We are a small team of 2 here in customer services, and a family run business, so requests are much easier than you might think! We'd really like to look into this for you and put things right, so please do get in touch with us on info@realflowers.co.uk or 01730 818300, option 1. We look forward to hearing from you. Kind regards, Customer Services The Real Flower Company

Posted 3 months ago

“Terrible comms and no delivery”

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(Nationwide) - Posted 3 months ago

Dear Clara, Thank you for taking the time to review us. We were, unfortunately, let down by the third-party courier on this occasion, and can only apologise for this. We were and are just as frustrated by this as you are, being a small, family run business. As discussed and requested, we organised a replacement to arrive later on this month. Please do reach out if we can assist with anything else. Kind regards, Customer Services The Real Flower Company

Posted 3 months ago

“Couldn't order on line for some reason had to ring it through,Can't remember the actual date end of June I think.”

Helpful Report

Posted 10 months ago

Georgina, Sorry to hear that you had trouble with our website. I am glad that we managed to place your order over the phone. If you ever have any trouble please email us or give us a call - we are always happy to help! The Real Flower Team

Posted 9 months ago

“I paid more for these flowers for Valentine's Day, on arrival they were great. However, 3 days later flowers died very quickly and only last a maximum of 5 days. I had hoped they would last a lot longer consider I’d spent £100+ on a bouquet of flowers”

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Posted 1 year ago

“massively overcharged for mediocre bouquet”

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Posted 1 year ago

“Flowers arrived in very poor condition. We're I believe replaced but as it was a birthday present - disappointing”

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Posted 1 year ago

Dear Peter, thank you for your review and we are sorry that the first bouquet wasn't in good condition when it arrived, for which we apologise. I hope that the replacement was ok and that the recipient enjoyed them. Thank you again for your feedback. Best wishes Lucy & The Real Flower Team

Posted 1 year ago

“£50 for roses that were terrible”

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Posted 2 years ago

“The flowers were wilting and the foliage was dead. It was very embarrassing that they were so poor in quality and we were ashamed that they had been put on my nephews coffin. It would have been better if they had not been ordered at all.”

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Posted 2 years ago

“I ordered the flowers for a friend for their birthday. The delivery was damaged in transit and did not arrive. I was not informed of this and only found out because I chased it up.”

Helpful Report

Posted 2 years ago

Hello, We're really sorry to hear that this happened. Unfortunately this was an issue with the courier, and was entirely out of our control, but we do understand your frustration. We have raised this further with them, as we want to avoid this from happening with future deliveries, as it causes unnecessary disappointment for our customers. Warm regards, The Real Flower Company

Posted 2 years ago

“Have loved this company and it’s flowers for many years Sadly this batch arrived brown - picked off those brown petals, cut stems diagonally, tried to revive in water but they never made it and within 24 hours heads all drooped downwards Wasn’t hot on arrival but looked like they hadn’t survived delivery”

Helpful Report

Posted 2 years ago

Hello David, We're really sad to hear this! We'd love to try and help you, as we absolutely don't want to cause any disappointment to our customers. Please email us with photos at info@realflowers.co.uk and we can look further into this for you. Best wishes, The Real Flower Team

Posted 2 years ago

“The flowers got lost during the delivery process and were in a terrible condition when they arrived. I asked for a full refund”

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Posted 2 years ago

“Delivered on the wrong day”

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Posted 3 years ago

“Hi to be honest very dissatisfied out of 14 David Austin varieties I received 3 with only one being highly scented the other two with no fragrance, this cost over £100 very disappointing will not be using again. 😢 from a rosarian 🌹”

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Posted 3 years ago

“I am so disappointed. The flowers arrived for valentines 2022 and were clearly not in their first youth. The petal edges were brown on arrival and have deteriorated since (2 days). The aroma was also strong arrival (perhaps artificially so) but is non-existent now. My wife is too polite to say anything, but I know. Never again. Simon”

Helpful Report

Posted 3 years ago

Dear Simon, I am so sorry to hear of your disappointment in your flowers you received. We specifically grown roses with a natural scent, as the memory of the scent will stay with the recipient long after the roses have died. Many commerical growers have chosen to grow roses with no scent in order to extend their shelf life. If you would like to send us images of your bouquet and I will email you separately with, I hope, a solution for you. The email address is: info@realflowers.co.uk. I look forward to hearing from you. Best wishes, Lucy

Posted 3 years ago

“I really don’t want to write a review - the package I ordered failed to be delivered and the lady from your company never called me back when I chased it. Hence, I won’t use you again - I’m sorry, but it’s true.”

Helpful Report

Posted 3 years ago

Dear Guy, We're really sorry you were disappointed that your order didn't arrive on the chosen day. Unfortunately on this occasion, it seems our courier was a little stretched with deliveries and had to delay the rose bush being delivered. We rectified this for you by refunding the entirety of your order, and we also offered to send a bouquet as an apology from us, however, this was declined. We always endeavour to do our absolute best, and we welcome this feedback so that we can improve with future deliveries/queries. Best wishes, The Real Flower Company

Posted 3 years ago

“Order & Delivery Details - #000075155 I organised flowers (hatbox) for a colleague for Christmas and it was delivered damaged (boxes were wet and many flowers were taken out of the box - photo attached) My friends who I had organised the flowers were not happy with the responses they recieved from the realflower company "Upon looking at the photos, I can see that the roses are still in good condition, with no bruising of petals, or snapped heads. It looks like a few may have just fallen out in transit. All that will need doing to these flowers is for them to be popped back into the oasis within the hatbox, and then topped up with water to keep a fresh supply of water going. This will be very easy to do, but if you need help with anything else then please do let us know."”

Helpful Report

Posted 3 years ago

Hi there, We're really sorry you were not happy with the suggestions we gave. We gave these as a quick, and easy fix for the few stems of flowers and foliage that had become a little loose in transit. We welcome your feedback and will take note of it to bear in mind with future deliveries, and to help us improve. As we apologised in our email to you, we do apologise again and will work hard with our courier to improve deliveries. With kind regards, The Real Flower Company.

Posted 3 years ago

“Truly awful. Appalling customer service. Flowers were not delivered on the chosen day, so I contacted customer services. They were to look into it and give me a call back. 5 hours later and nothing from them so called back. The entire attitude was it was the couriers fault and nothing to do with them (maybe they should have chosen a better firm them??). For £65 for a small bunch of flowers one would expect a premium service. 3 days later and the dead flowers were delivered. The attitude of the staff through the whole process was frankly embarrassing. Save your money and don’t choose The Real Flower Company.”

Helpful Report

Posted 3 years ago

“I was DEVASTATED to hear my flowers had been left on a doorstep in central london without checking whether the recipient was there (she was away). I love this company but cannot justify double to price for not even a proper service. It’s a big no from me. Absolutely gutting. And when I called to complain they said nothing could be done about it. Appalling! Never again. Even interflora would be better.”

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Posted 3 years ago

“Do not order if you need your flowers delivered on time. I paid extra to ensure delivery as I needed the flowers for an event and the flowers didn't arrive until my event was finished. Customer service did nothing to help and the courier service was not apologetic at all (apparently my flowers missed a connection for some inexplicable reason). Customer service was also shut on a Saturday which meant I had to chase the courier company myself. I ought to be given a full refund as my flowers were ultimately futile. I ordered them a week in advance and it's laughable that when the box arrived it was clearly marked as 'Perishable. Goods to be delivered today.' Will NOT BE ordering ever again or recommending to anyone I know.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to complete a review. We are so very sorry you experienced problems with your delivery. Currently we like many other companies are experiencing some problems with couriers due to lack of experienced staff. We are in constant contact with our courier and they are certainly trying the best to fulfil as many deliveries as they can, although admittedly some certainly fall through the net. We have refunded your delivery charge and would be more than happy to replace the flowers if they have not travelled well. Please accept our sincere apologies The Real Flower Company

Posted 3 years ago

The Real Flower Company is rated 4.4 based on 1,381 reviews