The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,270 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a table Hat Box Arrangement for Christmas - the flowers were quite tired on arrival and only lasted a few days. Also, 2 flower heads were broken on opening the box. Therefore not a great experience and not great value for money.”

Helpful Report

Posted 3 months ago

“Although I’m told the flowers were nice when they first arrived unfortunately they started to wilt the next day”

Helpful Report

Posted 9 months ago

Dear Neil, Thank you for your review and we are sorry that the flowers started to wilt too early. We guarantee our flowers for 5 days, so it's such a shame that this happened. If you do have any photos of the flowers, please email info@realflowers.co.uk so that we can look into this for you and hopefully rectify the situation. Kind regards, Lucy & The Real Flower Team.

Posted 9 months ago

“Dear Sir The flowers were beautiful and my wife was very pleased, but we were disappointed that from day one flowers started to die. we found two were damaged, but we expected them to look good for more than two/three days. kind regards Nick”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Nick. We appreciate you taking the time to let us know about your experience. We apologise for the disappointing state of the flowers. We are sorry that they started to die and that two were damaged. It is our goal to provide nothing but fresh, high-quality flowers. We would like to make amends for this issue, so we will contact you privately with a solution for you. Thank you again for your review and we will be in touch to try and rectify this. With kind regards, The Real Flower Team.

Posted 11 months ago

“The Christmas wreath delivered was a different colour from that published on the website. The quality of construction was poor, the contents started to wilt the next day and my complaint to the company was not followed through.”

Helpful Report

Posted 1 year ago

“Disappointing arrangement for the money. The number of flowers and size of the arrangement did not meet expectations. Wished I had bought locally to the recipient. I have been with Real Flower Company for many years and this was the first time they did not meet expectations.”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you for taking the time to write a review of us. We're sorry to hear you are disappointed with the arrangement. Please can we kindly ask you to email over to us at info@realflowers.co.uk, any pictures you might have so we can look further into this? Thank you, and we look forward to speaking with you. Best wishes, The Real Flower Company

Posted 1 year ago

“The flowers were delivered in poor condition. My mother in law had to send photographs and an email to get a replacement bunch sent out. The issue was resolved but I am really disappointed, the flowers were to cheer her up at a difficult time not to add a job to her to-do list. Had she not had the energy to complain I would have unknowingly paid £50 for some flowers that had turned brown on day two.”

Helpful Report

Posted 1 year ago

Hello Lisa, Thank you for taking the time to review us. We're sad to hear that you were disappointed with the flowers delivered. We do ask for photographs when flowers arrive not looking so great, so we can get to the bottom of why this happened. It's important for us to look into it so we can avoid it from happening with future deliveries and orders. We sent replacements out so that fresh new flowers could be enjoyed, as we knew it wasn't our usual standard, and definitely don't want our customers to have this experience, especially at such a difficult time. If we can help with anything else please do get in touch with us. Kind regards, The Real Flower Company

Posted 1 year ago

“I ordered flowers for delivery on Saturday. They were left in the porch by the courier at 6:10pm, after being in a sweltering hot van all day. The flowers were ordered through Selfridges and cost £82. I am so disappointed with the condition the flowers arrived in. They have not picked up with water. In the middle of a heatwave, I find it very hard to believe that you would use a courier service for a perishable item, where delivery was even later than the latest time that was quoted on the Selfridges website. I have already emailed Selfridges (Monday) about this and have sent photos of what I ordered and what was delivered. They are contacting you. I am yet to get a response. Overall, really disappointed – the flowers were ordered for a very special occasion, a lot of thought had gone into what I order. I, like you, I had one chance to get this right. On a positive note, the recipient was grateful for the flowers, oblivious to how they should have looked and how much they cost!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear about what has happened with your order. It is a shame that we weren't contacted about the issues which occurred before placing your review. Selfridges have only forwarded your email onto us as of today, Wednesday 20th July at 12:08pm. We use a courier service to deliver all our flower arrangements, as we do not, unfortunately, have a courier network of our own dispatching from our farm in Hampshire, as we are only a very small team of dedicated people. We will be responding to Selfridges today regarding your order. Kind regards, The Real Flower Company

Posted 1 year ago

“My flowers arrived on Saturday morning. The courier left them on the doorstep in sweltering heat. My husband and I were both inside the house and only realised that the flowers had arrived when he went out to go to the shop. The flowers were poor on arrival and after cutting the stems and putting them in water they haven’t improved. I received other roses on 14 July and they still look perfect.”

Helpful Report

Posted 1 year ago

Dear Julie, We're really sorry to hear this. Please can we kindly ask you to send pictures to our customer services team at info@realflowers.co.uk so we can look further into this for you? We look forward to hearing from you. Best Wishes, The Real Flower Company

Posted 1 year ago

“£110 bunch of flowers looked like it was around half of that with previous experience. Most flowers were already open”

Helpful Report

Posted 1 year ago

Dear Gerry, Thank you for the review. We're sorry to hear you were disappointed with the flowers that were delivered. Please can we kindly ask you to send us photos of the arrangement so we can look further into this for you? Thank you and we look forward to hearing from you very soon. Kind regards, Customer Services The Real Flower Company

Posted 1 year ago

“There were two side shoots -one with an unopened bud that had been bent off”

Helpful Report

Posted 1 year ago

Diane, We really appreciate this feedback and we'd like to get this sorted for you. Please could you send us photos of your order via email? Our email is info@realflowers.co.uk. Thank you so much, we look forward to hearing from you. Best wishes, The Real Flower Team

Posted 1 year ago

“Flowers were not in the best condition when they arrived, particularly since they were the bridal flowers for an occasion the next morning. We re-arranged the bouquet for the ceremony. The response from the company was that the flowers were in reasonable condition from the pictures we sent. We left it at that.”

Helpful Report

Posted 1 year ago

“I have had a chance to review the photo of my Mum's flowers. The delivery went OK but there are precious few blooms in the arrangement and a great deal of greenery unlike the guide photo from which I chose them. They were not worth £85.99. I will not order again”

Helpful Report

Posted 2 years ago

Dear Anne, Thank you for taking the time to review us. I'm really sorry you were not happy with the flowers received from us. Please can you kindly email us at info@realflowers.co.uk, so we can look into this for you? We look forward to hearing from you. With best wishes, The Real Flower Company.

Posted 2 years ago

“The wreath was fresh with a great scent but the construction was very loose and it was constantly shedding foliage. So disappointed due to the price paid.”

Helpful Report

Posted 2 years ago

“The flowers would have been lovely but looked very ‘sad’ and not as fresh as I would have hoped. Being arranged two days before the funeral and delivered the day before just didn’t work for this particular sheaf. Rather disappointing because everything else we have bought from TRFC has been beautiful. Such a shame.”

Helpful Report

Posted 2 years ago

Dear Lois, We are very disappointed to read this, thank you for your honest and helpful review, this will help us in future when advising what is best for our customers. I believe my colleague has emailed you to discuss this further. We are very sorry for your loss. Best Wishes, The Real Flower Company Team

Posted 2 years ago

“Unfortunately, this was the second delivery of flowers by the Real Flower Company - but again they were disappointing, wilting, brown and looked liked they had been sat around for a while - such a shame.”

Helpful Report

Posted 2 years ago

Thank you for the review, we are so sorry to read you have had a negative experience, can you please email our customer service team at info@realflowers.co.uk and we can look into it? Many thanks, The Real Flower Company

Posted 2 years ago

“Beautiful roses in beautiful bouquets. That’s about it. They are mostly dead in four or five days, some the next day. We ordered six months’ deliveries and had to call every month except one, because they didn’t turn up. Exceptionally expensive for what we got.”

Helpful Report

Posted 2 years ago

“Flowers arrived on time and looked beautiful but even though we followed the instructions they were either dead or looking pretty sorry for themselves after 3 days. Disappointing considering the cost.”

Helpful Report

Posted 2 years ago

“Disappointing. I ordered a bouquet of bridal flowers for my wedding, which whilst undeniably beautiful, were much smaller than expected and certainly did not justify the 125 pounds they cost me. Delivery was perfect and arrived the morning before the wedding, as I had requested- but this meant they were slightly wilted the next day for the wedding itself. I had spoken to someone on the phone before ordering to ask for advice and she did not suggest I order it for the morning of the wedding and was not generally very helpful. Given the price, which was clearly hiked up because of the word "bridal", I would have expected specific instructions to keep them fresh before the wedding (and not just with instructions for a normal bouquet) and for how to dry them out afterwards, or in any case something more specific.”

Helpful Report

Posted 2 years ago

“Unfortunately some of the lily of the valley were dead/brown on arrival and it had obviously been dropped by courier as had come out of holder in the box, disappointed with the quality”

Helpful Report

Posted 2 years ago

“Have had flowers before from you but have to admit that this time I was disappointed. The little hat box with Lillies of the Valley had fallen over, also a third of the lillies were beyond peak condition. Couldn't recommend anyone to buy this. Sorry.”

Helpful Report

Posted 2 years ago

The Real Flower Company is rated 4.4 based on 1,270 reviews