The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,271 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,271 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a real shame that you delivered a day late - missed my mum's birthday, but the flowers themselves looked lovely when they did arrive.”

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Posted 4 years ago

“The rudbeckia? didn’t seem to survive the delivery as well as the roses . One was DOA theyre a lovely autumn colour though”

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Posted 4 years ago

“Flowers were lovely but were fully in bloom on arrival. If they had been sent whilst in bud they would have lasted longer.”

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Posted 4 years ago

“No gorgeous ribbon on the box - the flower tube box was squashing the posy but I was able to hide the squashed side! . Looked fab for the 1st 24 hours, now looking sad despite trimming stems and changing the water. The roses were scented - lovely! Not as good an experience as previous orders.”

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Posted 4 years ago

“I ordered the wedding bouquet (Romantic Coral) but I am not happy with it...it looks a lot different from picture online, I know there will be flower substitutions due to season, but I found the design and flower colour is not so similar to the picture on website..there are some white roses which I don’t expect. I try to avoid white flowers as it means unlucky in Chinese culture. There are some flowers like dragon flowers. They are quite big, overshadow other flowers and the design looks too bold... The flowers are fresh and smell very good though. However, I would not recommend it to my friends. I had to rearrange it by myself as I didn’t want to take the bouquet that I don’t like on my big day. I have sent an email to them 4 days ago regarding the feedback but I still have not heard them back about it.”

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Posted 4 years ago

“Flowers are beautiful but arrived tired looking because although despatched on 28th they didn’t arrive in Edinburgh till the afternoon of the 30th which sadly was too late for the presentation to staff planned for the morning of 30th I had asked for delivery on 29th. I didn’t want to complain because I know how busy Chelsea must have made you. The sweet peas have revived so I am enjoying them but it wasn’t the plan! So I rate your flowers as lovely but maybe Edinburgh is too far away.”

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Posted 4 years ago

So sorry to hear that the flowers didn't arrive on time. Please contact us, if you haven't already, so that we can make up for it. Unfortunately, despite our best efforts, we do sometimes get let down by our couriers. Kind regards, RFC

Posted 4 years ago

“Beautifully scented flowers but sad to see that on delivery the roses are already turning brown and the sweetpeas are limping. Shame as the flowers smell stunning but quality isn't as expected from The Real Flower Company.”

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Posted 4 years ago

Sorry to hear that your flowers have been bruised in transit. Please contact us, if you haven't already, so that we can try to help. RFC Customer Service Team

Posted 4 years ago

“Beautiful at first but after 2 days 3 of the white roses browned and didn’t open despite proper care with water & cuttinh”

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Posted 4 years ago

“Okay well they were very nice but I ordered flowers a few years back, I think four, from David Austin when there were handling their own online bouquet sales and I have to say sadly they were much better, more profuse. At the time I would have said 'that is the best bouquet I have ever bought online' and sadly I would not say this about the present I bought this time. On both occasions I was staying with the person I bought the flowers from and I did get to see them in the flesh and not just hear what they were like. Don't like to pass on this news but have to be honest. Thank you”

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Posted 5 years ago

“Nothing really special. Although presented nicely”

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Posted 5 years ago

“Need to sort out their logistics provider. DPD have been trying to deliver flowers for Mothering Since since Friday 29th. Latest text (April Fools Day!) showed they couldn't be delivered with a picture of the wrong house! Spoke to Monique at the RFC on Saturday who was most helpful and arranged a replacement bouquet which did arrive in time (not sure of the courier) for Mothering Sunday Drop DPD; they are atrocious. This reflects on a barely acceptable service for a premium priced product”

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Posted 5 years ago

“I sent some flowers to my friend/colleague who was having surgery at the Wellington hospital. Unfortunately the reception staff gave the flowers to another patient in a different building than what was specified on the delivery address. Due to infection risk the staff later refused to transfer the flowers from that patient to my friend so she ended up never receiving the flowers. So that was a real shame. I understand its not your fault this happened, but it would be really good if the person delivering the flowers could reiterate who the flowers are going to so that the reception could do a better job at directing to the right person. With thanks. Hanna”

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Posted 5 years ago

“I did request for the flowers to be sent on Saturday but didn't get delivered until Monday ! But the flowers were lovely.”

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Posted 5 years ago

“I love this company as I’ve had a fabulous bouquet recently, however I was upset when I ordered a delivery for my sisters birthday for it to arrive 4 days early! Unacceptable, I did ring to ask why and the lovely girl I spoke to assured me it wouldn’t happen again”

The Real Flower Company 3 star review on 19th September 2018

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Posted 5 years ago

“The flowers I ordered were lovely, the roses did not last very well but were easily replaced in tha arrangement to extend the life of the display. The disappointment was with the courier. I paid for a before 10.30 delivery, the parcel was late, not by much, but I had to ask someone else to come in to receive the flowers. At least the courier allowed me to track the consignment while out for delivery so I knew it would be a bit late. Also, the flowers had not been kept upright at some stage in shipment. The inside of the packaging was wet, a number of flowers had fallen out and were loose in the box. It looked as though it had been well packed but badly handled.”

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Posted 5 years ago

“Very nice flowers but should be for the high price. Felt more expensive due to my introductory voucher being out of date. Unlikely to become anything more than very special occasion flowers, otherwise Interflora is better value”

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Posted 5 years ago

“Beautiful flowers but despite changing water every day and following guidance they only lasted three days.”

The Real Flower Company 3 star review on 6th August 2018

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Posted 5 years ago

“As sent as a gift the flowers were very poor when arriving even though a message inside said about the heat they managed to come round a bit with some water but for the amount paid not happy although they had a lovely scent”

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Posted 5 years ago

The Real Flower Company is rated 4.4 based on 1,271 reviews