The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,408 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,408 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 9th September 2025

The Real Flower Company 5 star review on 31st March 2025

Sandra M

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful, long-lasting flowers and truly outstanding customer service.”

Helpful Report

(Nationwide) - Posted 8 months ago

Dear Susan, Thank you for your wonderful review! We’re so pleased to hear that you loved our beautiful, long-lasting flowers and experienced outstanding customer service. Your satisfaction is our top priority, and it means the world to us that we could provide you with such a positive experience. We look forward to serving you with more gorgeous blooms in the future! Warm regards, The Real Flower Team

Posted 8 months ago

“This company supplies the most wonderful flowers and in particular their scented roses which smell quite heavenly. Their customer service is exemplary either on line or in person in their shops. They have a smallish selection of gifts too”

Helpful Report

(Nationwide) - Posted 1 day ago

“ok often relatively expensive, but always particularly beautiful flowers. Flowers that show the person receiving them that you had thought about the flowers- on this occasion i knew the friend was about to get a lot of flowers for her return home from hospital and i wanted something to stand out / less predictable - so i ordered a box of the loosely packed dahlias - they were lovely and much appreciated”

Helpful Report

(Nationwide) - Posted 3 days ago

“Absolutley stunning bouquet for my Wife - she was over the moon. The flowers were beautiful and met my expectations - infact above and beyond”

Helpful Report

(Nationwide) - Posted 1 week ago

“Hugely disappointed with the flowers! I bought a bouquet of Dahlia’s for one of my daughters-beautifully boxed with a lovely ribbon and card. But for the cost of over £40, the flowers were small in size and quantity and were drooping after 2 days. I have sent flowers by post using various companies for several years and this has been one of the poorer deliveries. I appreciate it is getting to the end of the Dahlia season, so perhaps it’s not the best time to buy them or to offer them to customers.”

Helpful Report

(Nationwide) - Posted 2 weeks ago

Dear Kay, Thank you for taking the time to share your thoughts with us. We’re sorry to hear that the Dahlia farm box did not meet your expectations. We'd love to try and put things right, so please do get in touch with us at info@realflowers.co.uk. We look forward to hearing from you. Warm wishes, The Real Flower Company

Posted 2 weeks ago

“So delighted with purchase. The flowers were stunning and arrived exactly as requested before 10.30am (obviously paid for morning delivery) and my mother in law was thrilled to receive them on her 70th birthday. Thank you”

Helpful Report

(Nationwide) - Posted 2 weeks ago

Dear Andrea, Thank you for your wonderful review! We're so pleased to hear that the flowers made your mother-in-law's 70th birthday extra special. It's great to know they arrived on time and were as stunning as you hoped! We truly appreciate your support and look forward to creating more memorable moments for you in the future! Warm wishes, The Real Flower Company

Posted 2 weeks ago

“I have recently sent 2 different bunches of flowers to friends. Both said they were fresh ,beautiful and natural; as if picked from the garden. They were as described on the website ( both recipients sent me photos) and arrived on the desired date. I am a very satisfied customer.”

Helpful Report

(Nationwide) - Posted 2 weeks ago

Dear Penelope, Thank you for your lovely review! We are thrilled to hear that both of your friends enjoyed their flowers and that they arrived just as you hoped. It's wonderful to know that our flowers brought a touch of the garden to their day! We appreciate your support and look forward to crafting more beautiful arrangements for you in the future! Warm wishes, The Real Flower Company

Posted 2 weeks ago

“Wonderful flowers but terrible website, so difficult to use and almost had a nervous breakdown. Eventually asked someone for help and they found it equally difficult. If I hadn’t wanted my 15 per cent discount for an introductory customer it might have been easier. My friend in Winchester says the flowers are beautiful with gorgeous scent The messages about delivery all came to me in Anglesey , so I had to forward them on to her”

Helpful Report

(Nationwide) - Posted 1 month ago

Dear Patricia, Thank you for your honest feedback. We’re sorry to learn about the difficulties you faced on our website. We understand how frustrating this can be and appreciate you bringing it to our attention. We’re continually working to improve the user experience, and yours has been noted. All delivery notifications are sent to the purchaser to keep the flower delivery a surprise for the recipient. We hope this helps explain why you received such notifications. It’s great to know your friend enjoyed the flowers. Warm regards, The Real Flower Company

Posted 3 weeks ago

“Gorgeous and unusual British flowers, with fabulous scent - as ever. This company has never let us down.”

Helpful Report

(Nationwide) - Posted 1 month ago

Dear SHH, Thank you so much for your glowing review! We are delighted to hear that you are enjoying our gorgeous and unusual British flowers, along with their fabulous scent. Your trust in us means the world, and we’re thrilled to know we've consistently met your expectations. We can’t wait to bring more beautiful blooms to you in the future! Warm wishes, The Real Flower Company

Posted 1 month ago

“Flowers did not arrive for an 80th birthday- very disappointing and very irritating. Helpful customer service who are arranging now for later this wee6.”

Helpful Report

(Nationwide) - Posted 1 month ago

Dear Anne, Thank you for your review. We sincerely apologise for the delay in delivering the flowers for such an important occasion as an 80th birthday. We understand how disappointing and frustrating this must be for you, and we recognise it doesn’t make up for the initial let-down. We appreciate your understanding and your feedback, as it helps us to improve our service. If there’s anything else we can assist you with, please don’t hesitate to let us know. Warm wishes, The Real Flower Co. team.

Posted 1 month ago

“Excellent bouquet, well packaaged and delivered on time”

Helpful Report

(Nationwide) - Posted 1 month ago

Dear Robert, Thank you for your fantastic review! We're so pleased to hear that you loved your bouquet and that it was packed and delivered perfectly on time. Your satisfaction is our priority, and we truly appreciate your feedback. We look forward to sending for you again soon! Warm wishes, The Real Flower Co. Team

Posted 1 month ago

“Super helpful, lovely people. Flowers arrived very quickly and were beautiful Kept well informed during process Thank you so much”

Helpful Report

(Nationwide) - Posted 2 months ago

Dear Deborah, Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to assist you and that your flowers arrived quickly and beautifully. We look forward to helping you again soon! Warm wishes, The Real Flower Co. team

Posted 1 month ago

“I attended the flower paddock walk and tied bouquet workshop last week and wanted to say how much I enjoyed the morning. Met a lovely group of people and the staff were really friendly and informative. It was great to see and learn about all the flowers and foliage and then have the opportunity to put together our own bouquet to take home. A wonderful morning. Thank you very much. x”

Helpful Report

Posted 2 months ago

Dear Christine, Thank you so much for your lovely review! We're thrilled to hear that you enjoyed the flower paddock walk and bouquet workshop. It’s wonderful that you connected with fellow flower lovers and had a great time creating your bouquet. Your kind words about our team mean a lot to us! We can’t wait to welcome you back for more floral fun! Warm wishes, The Real Flower Team

Posted 2 months ago

“Unfortunately, the flowers I ordered arrived in poor condition, and the message intended to accompany them was missing entirely. As a result, the sentiment behind the gift was lost, and the occasion it was meant to mark had passed. While a refund was offered, the initial response lacked accountability and left me feeling let down. The follow-up was more helpful, but too late to make up for a poor first experience. I won’t be ordering again.”

Helpful Report

(Nationwide) - Posted 2 months ago

Dear Dorcas, Thank you for taking the time to share your experience with us. We sincerely apologise that the flowers arrived in poor condition and that the accompanying message was missing. We understand how important these gestures are, and it’s disappointing to hear that the sentiment behind your gift was compromised. We appreciate your feedback, and we’ll use your experience to improve our service. If there’s anything more we can do to help, please don’t hesitate to reach out to us directly. Warm regards, The Real Flower Company

Posted 2 months ago

“Absolutely gorgeous bouquet. Worth every penny.”

The Real Flower Company 5 star review on 15th July 2025

Helpful Report

(Nationwide) - Posted 2 months ago

“I worked from USA over the phone with Cosmo on birthday flowers for my sister in England and Cosmo was amazing. Unfortunately the first delivery was disappointing due to carrier however Cosmo promptly fixed the issue and replaced the order with beautiful flowers so a big shout out for great customer service and many thanks!”

Helpful Report

(Nationwide) - Posted 2 months ago

Dear Nadia, Thank you so much for your review. We're thrilled to hear that Cosmo was able to provide you with excellent service and that the replacement flowers were to your liking. Customer satisfaction is our top priority, and your kind words mean a lot to us. We look forward to assisting you again in the future! Warm wishes, The Real Flower Company

Posted 2 months ago

“Long standing customer . Beautiful fresh vibrant stylish flowers every time .amazing service , if you need to make any changes to your order ( I often do 🤦) the team are super responsive and helpful . They may be a little more pricey than other online florists but hell you get what you pay for big time !!!”

Helpful Report

(Nationwide) - Posted 2 months ago

Dear Mike, Thank you so much for your fantastic review! We're thrilled to hear that you've been enjoying our flowers, and that our team has been able to assist you with your order changes. Your understanding of the value of quality flowers is greatly appreciated! We can’t wait to help you again soon. Warm wishes, The Real Flower Company

Posted 2 months ago

“Bought edible rose plant as a gift and delivered to recipient. Understand very dry on arrival but perked up and looking good with several blooms and buds. Delivery worked like clockwork. Lovely packaging and comprehensive care instructions.”

Helpful Report

(Nationwide) - Posted 2 months ago

Thank you for your wonderful review! We're delighted to hear that the edible rose plant has perked up and is thriving with beautiful blooms. It's fantastic to know the delivery went smoothly and that you appreciated the packaging and care instructions. We truly value your support. Warm wishes, The Real Flower Company

Posted 2 months ago

“My sister’s milestone 60th birthday sadly coincided with a family bereavement. The hatbox provided profound comfort and joy. Exquisite, truly special.”

Helpful Report

(Nationwide) - Posted 2 months ago

Dear Julie, Thank you for your heartfelt review! We're truly touched to hear that our hatbox brought comfort and joy during such a difficult time. Wishing you and your family our warmest thoughts, The Real Flower Company

Posted 2 months ago

“Absolutely stunning bouquet, looks fantastic and smell from the roses is amazing. Superb quality, good value for money, highly recommend the Real Flower Company,will definitely be buying from them again.”

Helpful Report

(Nationwide) - Posted 3 months ago

Dear Craig, Thank you for your fantastic review! We’re so pleased to hear that you loved the bouquet and that the roses made such a delightful impression. Your recommendation means the world to us, and we can't wait to welcome you back for your next order! Warm regards, The Real Flower Company

Posted 2 months ago

“The flowers were glorious, but delivered without my gift message enclosed, so my recipients were somewhat mystified and had to guess who they came from!”

Helpful Report

(Nationwide) - Posted 3 months ago

Dear Sophie, Thank you for taking the time to leave a review and share these kind words. I am so glad the recipients enjoyed their flowers! We always try our best to make sure every arrangement is uniquely beautiful. I am sorry that the gift message was not received. I have spoken to our packing team who are reviewing ways to prevent this from happening again. Thanks again for leaving a four start review! Cosmo - TRFC Customer Services

Posted 3 months ago

The Real Flower Company is rated 4.4 based on 1,408 reviews