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The Real Flower Company Reviews

4.4 Rating 1,414 Reviews
83 %
of reviewers recommend The Real Flower Company
Company Reviews Product Reviews
6
 Metrics Info
4.4
Based on 1,414 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Real Flower Company Reviews
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Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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Susan H
Verified Buyer
“Beautiful, long-lasting flowers and truly outstanding customer service.”
Helpful Report
(Nationwide) - Posted 10 months ago
Dear Susan, Thank you for your wonderful review! We’re so pleased to hear that you loved our beautiful, long-lasting flowers and experienced outstanding customer service. Your satisfaction is our top priority, and it means the world to us that we could provide you with such a positive experience. We look forward to serving you with more gorgeous blooms in the future! Warm regards, The Real Flower Team
Posted 9 months ago
Sarah
Verified Buyer
“Wonderful service - ordered flowers from overseas and was really happy with the result”
Helpful Report
(Nationwide) - Posted 1 week ago
Anonymous
Verified Buyer
“Very helpful as I rang to order - flowers delivered next day - flexible choice in case not available but it was! My friend really appreciated them - dahlias and herbs - and loved the fragrance (including geranium leaves I think). She loved the fact they were grown here too and seasonal.”
Helpful Report
(Nationwide) - Posted 3 weeks ago
Hello, Thank you for your fantastic review! We're so pleased to know that your friend enjoyed the flowers and their lovely fragrance. It’s wonderful to hear that she appreciated their seasonal nature and local provenance as well. We look forward to helping you again soon! Warm wishes, The Real Flower Company
Posted 2 weeks ago
Susan
Verified Buyer
“The flowers (dahlias) were for my sister, who sent me a photograph. They arrived in good time, were packed beautifully, and the flowers were lovely and fresh (she says) .”
Helpful Report
(Nationwide) - Posted 1 month ago
Dear Susan, Thank you for your wonderful review! We're so glad to hear that the dahlias were beautifully packed and arrived fresh for your sister. It’s always a joy to know our flowers bring happiness to both the sender and the recipient. We look forward to helping you again soon! Warm wishes, The Real Flower Company
Posted 2 weeks ago
Tracey
Verified Buyer
“A problem with dekivery was sorted out immediately, without question! My sister said the flowers are divine - thank you.”
Helpful Report
(Nationwide) - Posted 1 month ago
Dear Tracey, Thank you so much for your kind review! We're delighted to hear that we could resolve the delivery issue promptly and that your sister loved the flowers. It's our pleasure to ensure a lovely experience for our customers and their loved ones. We look forward to assisting you again soon! Warm wishes, The Real Flower Company
Posted 2 weeks ago
Anónimo
Verified Buyer
“Beautiful flowers, great florist choice and great presentation. My friends were delighted. Thank you.”
Helpful Report
(Nationwide) - Posted 1 month ago
Dear Anónimo, Thank you for your wonderful review! We’re thrilled to hear that the flowers and presentation made such a lovely impression on your friends. We can’t wait to assist you again! Warm wishes, The Real Flower Company
Posted 2 weeks ago
Barbara
Verified Buyer
“The flowers were a present to mark an engagement (not mine!). They were beautiful and I was told by the recipient that the scent of the roses was amazing. So another really successful and much appreciated service from the Real Flower Company. Thank you again.”
Helpful Report
(Nationwide) - Posted 1 month ago
Dear Barbara, Thank you for your lovely review! We’re so pleased to hear that the engagement flowers were a hit and that the roses' scent left a lasting impression. It's wonderful to know our service has made such a positive impact. We look forward to helping you create more memorable moments with our flowers in the future! Warm wishes, The Real Flower Company
Posted 2 weeks ago
"Elizabeth"
Verified Buyer
“This company supplies the most wonderful flowers and in particular their scented roses which smell quite heavenly. Their customer service is exemplary either on line or in person in their shops. They have a smallish selection of gifts too”
Helpful Report
(Nationwide) - Posted 1 month ago
Dear Elizabeth, Thank you for your wonderful review! We’re thrilled to hear that you love our scented roses and that our customer service met your expectations, both online and in-store. Your kind words inspire us to continue providing beautiful flowers and exceptional service. We can’t wait to help you with your next floral purchase! Warm wishes, The Real Flower Company
Posted 2 weeks ago
Jane
Verified Buyer
“ok often relatively expensive, but always particularly beautiful flowers. Flowers that show the person receiving them that you had thought about the flowers- on this occasion i knew the friend was about to get a lot of flowers for her return home from hospital and i wanted something to stand out / less predictable - so i ordered a box of the loosely packed dahlias - they were lovely and much appreciated”
Helpful Report
(Nationwide) - Posted 1 month ago
Dear Jane, Thank you for your fantastic review! We’re delighted to hear that the dahlias made such a lovely impression on your friend and stood out beautifully. It’s wonderful to know our flowers can convey that thoughtful touch, especially during such a special moment. We appreciate your support and look forward to creating more memorable arrangements for you in the future! Warm wishes, The Real Flower Company
Posted 2 weeks ago
Robert D
Verified Buyer
“Absolutley stunning bouquet for my Wife - she was over the moon. The flowers were beautiful and met my expectations - infact above and beyond”
Helpful Report
(Nationwide) - Posted 1 month ago
Dear Robert, Thank you for your amazing review! We are so thrilled to hear that the bouquet for your wife exceeded your expectations and brought her so much joy. Looking forward to providing more stunning arrangements for you in the future! Best wishes, The Real Flower Company
Posted 2 weeks ago
Kay
Verified Buyer
“Hugely disappointed with the flowers! I bought a bouquet of Dahlia’s for one of my daughters-beautifully boxed with a lovely ribbon and card. But for the cost of over £40, the flowers were small in size and quantity and were drooping after 2 days. I have sent flowers by post using various companies for several years and this has been one of the poorer deliveries. I appreciate it is getting to the end of the Dahlia season, so perhaps it’s not the best time to buy them or to offer them to customers.”
Helpful Report
(Nationwide) - Posted 2 months ago
Dear Kay, Thank you for taking the time to share your thoughts with us. We’re sorry to hear that the Dahlia farm box did not meet your expectations. We'd love to try and put things right, so please do get in touch with us at info@realflowers.co.uk. We look forward to hearing from you. Warm wishes, The Real Flower Company
Posted 2 months ago
Andrea
Verified Buyer
“So delighted with purchase. The flowers were stunning and arrived exactly as requested before 10.30am (obviously paid for morning delivery) and my mother in law was thrilled to receive them on her 70th birthday. Thank you”
The Real Flower Company 5 star review on 9th September 2025
Helpful Report
(Nationwide) - Posted 2 months ago
Dear Andrea, Thank you for your wonderful review! We're so pleased to hear that the flowers made your mother-in-law's 70th birthday extra special. It's great to know they arrived on time and were as stunning as you hoped! We truly appreciate your support and look forward to creating more memorable moments for you in the future! Warm wishes, The Real Flower Company
Posted 2 months ago
Penelope
Verified Buyer
“I have recently sent 2 different bunches of flowers to friends. Both said they were fresh ,beautiful and natural; as if picked from the garden. They were as described on the website ( both recipients sent me photos) and arrived on the desired date. I am a very satisfied customer.”
Helpful Report
(Nationwide) - Posted 2 months ago
Dear Penelope, Thank you for your lovely review! We are thrilled to hear that both of your friends enjoyed their flowers and that they arrived just as you hoped. It's wonderful to know that our flowers brought a touch of the garden to their day! We appreciate your support and look forward to crafting more beautiful arrangements for you in the future! Warm wishes, The Real Flower Company
Posted 2 months ago
Patricia
Verified Buyer
“Wonderful flowers but terrible website, so difficult to use and almost had a nervous breakdown. Eventually asked someone for help and they found it equally difficult. If I hadn’t wanted my 15 per cent discount for an introductory customer it might have been easier. My friend in Winchester says the flowers are beautiful with gorgeous scent The messages about delivery all came to me in Anglesey , so I had to forward them on to her”
Helpful Report
(Nationwide) - Posted 2 months ago
Dear Patricia, Thank you for your honest feedback. We’re sorry to learn about the difficulties you faced on our website. We understand how frustrating this can be and appreciate you bringing it to our attention. We’re continually working to improve the user experience, and yours has been noted. All delivery notifications are sent to the purchaser to keep the flower delivery a surprise for the recipient. We hope this helps explain why you received such notifications. It’s great to know your friend enjoyed the flowers. Warm regards, The Real Flower Company
Posted 2 months ago
SHH
Verified Buyer
“Gorgeous and unusual British flowers, with fabulous scent - as ever. This company has never let us down.”
Helpful Report
(Nationwide) - Posted 2 months ago
Dear SHH, Thank you so much for your glowing review! We are delighted to hear that you are enjoying our gorgeous and unusual British flowers, along with their fabulous scent. Your trust in us means the world, and we’re thrilled to know we've consistently met your expectations. We can’t wait to bring more beautiful blooms to you in the future! Warm wishes, The Real Flower Company
Posted 2 months ago
Miss Anne M
Verified Buyer
“Flowers did not arrive for an 80th birthday- very disappointing and very irritating. Helpful customer service who are arranging now for later this wee6.”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Anne, Thank you for your review. We sincerely apologise for the delay in delivering the flowers for such an important occasion as an 80th birthday. We understand how disappointing and frustrating this must be for you, and we recognise it doesn’t make up for the initial let-down. We appreciate your understanding and your feedback, as it helps us to improve our service. If there’s anything else we can assist you with, please don’t hesitate to let us know. Warm wishes, The Real Flower Co. team.
Posted 3 months ago
Robert
Verified Buyer
“Excellent bouquet, well packaaged and delivered on time”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Robert, Thank you for your fantastic review! We're so pleased to hear that you loved your bouquet and that it was packed and delivered perfectly on time. Your satisfaction is our priority, and we truly appreciate your feedback. We look forward to sending for you again soon! Warm wishes, The Real Flower Co. Team
Posted 3 months ago
Deborah
Verified Buyer
“Super helpful, lovely people. Flowers arrived very quickly and were beautiful Kept well informed during process Thank you so much”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Deborah, Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to assist you and that your flowers arrived quickly and beautifully. We look forward to helping you again soon! Warm wishes, The Real Flower Co. team
Posted 3 months ago
Christine E
Verified Reviewer
“I attended the flower paddock walk and tied bouquet workshop last week and wanted to say how much I enjoyed the morning. Met a lovely group of people and the staff were really friendly and informative. It was great to see and learn about all the flowers and foliage and then have the opportunity to put together our own bouquet to take home. A wonderful morning. Thank you very much. x”
Helpful Report
Posted 3 months ago
Dear Christine, Thank you so much for your lovely review! We're thrilled to hear that you enjoyed the flower paddock walk and bouquet workshop. It’s wonderful that you connected with fellow flower lovers and had a great time creating your bouquet. Your kind words about our team mean a lot to us! We can’t wait to welcome you back for more floral fun! Warm wishes, The Real Flower Team
Posted 3 months ago
Dorcas
Verified Buyer
“Unfortunately, the flowers I ordered arrived in poor condition, and the message intended to accompany them was missing entirely. As a result, the sentiment behind the gift was lost, and the occasion it was meant to mark had passed. While a refund was offered, the initial response lacked accountability and left me feeling let down. The follow-up was more helpful, but too late to make up for a poor first experience. I won’t be ordering again.”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Dorcas, Thank you for taking the time to share your experience with us. We sincerely apologise that the flowers arrived in poor condition and that the accompanying message was missing. We understand how important these gestures are, and it’s disappointing to hear that the sentiment behind your gift was compromised. We appreciate your feedback, and we’ll use your experience to improve our service. If there’s anything more we can do to help, please don’t hesitate to reach out to us directly. Warm regards, The Real Flower Company
Posted 3 months ago
Alex
Verified Buyer
“Absolutely gorgeous bouquet. Worth every penny.”
The Real Flower Company 5 star review on 15th July 2025
Helpful Report
(Nationwide) - Posted 3 months ago
The Real Flower Company is rated 4.4 based on 1,414 reviews
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