The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,270 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully packaged rose in great condition it was a present and they loved it. Only 4 stars as it was delivered a day late I think this was the delivery companies fault not the Real Flower Company.”

Helpful Report

Posted 1 month ago

“I would usually give you 5* but my most recent order, which was for our daughter’s future mother-in-law (so I ordered from you as I really wanted the flowers to be excellent) were a bit disappointing. I know flowers are extremely expensive at this time of year but I was surprised to see, from the photograph sent to thank me, that there only appeared to be 6 roses and a filler, whose name I always forget.”

Helpful Report

Posted 1 month ago

“Bought a hatbox as an important birthday gift, roses did not last long enough for the price charged. The recipient contacted The Real Flower Co. and was sent a further few roses as an apology. This was good and thank you. However, would have preferred to have had a decent long-lasting gift in the first place which wouldn't have required the disappointed recipient to contact and complain!”

Helpful Report

Posted 4 months ago

“Beautiful Flowers but one star off for a late delivery. I paid for a premium next day delivery that did not happen. Real Flowers were attentive to the problem and offered to re-send the flowers. I would rather they had arrived on the person's birthday though.”

Helpful Report

Posted 7 months ago

We're sorry your next day delivery didn't arrive as planned. We understand delivery on a special day is important, and we're sad the timing didn't work out the way expected on this occasion. We thank you for letting us try again, and make amends. We always welcome feedback so we can continue to work on our service. With kind regards, The Real Flower Co.

Posted 6 months ago

“We adore your flowers and for the last 15+ years have only ordered from you. Only disappointment this time was that the gift card was omitted , thankfully I was with my mother when they were delivered otherwise it would have been a mystery!”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for brining this to our attention! Feedback is always welcomed so we can then improve the service we offer for our customers. If we can help with anything at all, please do get in touch with us. Kind regards, The Real Flower Company

Posted 1 year ago

“Flowers arrived on time and were perfect. Have knocked one star off as they didn’t last as long as I hoped - I guess this was due to them being in and out of the venue and travelling- but for the price was disappointed they didn’t last longer”

Helpful Report

Posted 1 year ago

“Pleased with the gifted candle but no message was attached so my friend didn’t know who it was from”

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Posted 1 year ago

“I have always loved the real flower company and order frequently from you mostly for myself but also for friends. In general I’m very happy but the last delivery was not good. The rose petals seemed scorched and I’ve already had to throw two away. I’m not going to choose 5 stars but this is pretty much a one off. I can provide photos. Katherine Bergen Coughlin”

Helpful Report

Posted 1 year ago

Hi Katherine, We're sorry to hear your last delivery didn't go so well. Please can we kindly ask you to send the photographs to info@realflowers.co.uk so we can take a look further for you? Thank you, and we look forward to your email. Best wishes, Customer Services, The Real Flower Company

Posted 1 year ago

“Due to circumstances beyond The Real Flower Co's control, my delivery was delayed by 24 hours. The Customer Services team expressed regret at the situation and the Christmas wreath was still pretty, but it looked rather tired and at the price I had hoped for a little more. Next time I will probably opt for the cheap and cheerful option from my local market.”

Helpful Report

Posted 1 year ago

“The recipient of the flowers I sent was both delighted and impressed by the quality of the flowers, the packaging and the arrangement.”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you for the lovely feedback! We're glad they were enjoyed. Best wishes, The Real Flower Company

Posted 1 year ago

“My original flowers were delivered looking a little sad, so I contacted customer services and they couldn’t have been more helpful - a new bunch was sent out straight away and they were beautiful and smelt gorgeous. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for reviewing us Nicky, and for letting us help with the issue that arose! Please do let us know if we can help with anything else. Best wishes, Ciera, and all at RFC

Posted 1 year ago

“Beautiful seasonal flowered at a great price”

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Posted 1 year ago

Hello Claire, and thank you for taking the time to review us! All the best, All at The Real Flower Company

Posted 1 year ago

“The flowers included in the hand tied were beautiful. It was securely packaged with no breakage of any stems. However, tho a deluxe Best of British bouquet was ordered guaranteeing 26 roses, disappointingly only 20 roses were included.”

Helpful Report

Posted 1 year ago

Hello Joanne, We have messaged you privately so we can look further into this for you. We look forward to hearing from you! Best wishes, Ciera The Real Flower Company

Posted 1 year ago

“The arm protectors are fine, but too much packaging came with the order. If the arm protectors had been wrapped more simply they could have been delivered by Royal Mail and the postage would have been cheaper than dpd”

Helpful Report

Posted 1 year ago

Thank you for leaving this review! We have messaged you privately explaining why we use DPD over Royal Mail. Please get in contact with us if you have any more questions. Best wishes, The Real Flower Team

Posted 1 year ago

“First time using The Real Flower Company and was delighted with the quality of the bouquet. It had an amazing impact on the recipient. The delivery process (third party) was very traumatic, nearly resulting in non delivery and ruined flowers , but was rescued by their customer services team .. something to keep in mind for Saturday deliveries.”

Helpful Report

Posted 1 year ago

Thank you for leaving this review, Kevin. We are all glad to hear that you appreciated the quality of the bouquet and that the recipient enjoyed the flowers! I apologise for the issues with the courier but I am happy it all got sorted. Best wishes, The Real Flower team

Posted 1 year ago

“Flowers arrived late in the afternoon.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your review. Upon checkout, the option for delivery before 6:30pm with APC was chosen, so this is why your order was delivered late afternoon, as it can be delivered at any point in the day up until this time! If you need your order delivered before a certain time, we would be more than happy to accommodate this - you can let us know what time by calling our friendly customer service team on 01730 818300 where they are happy to help. Kind regards, The Real Flower Company

Posted 1 year ago

“Product very good, unfortunately not delivered on day requested, so guess not really Real Flower Company’s fault as delivery date was promised by both RFC and delivery company.”

Helpful Report

Posted 1 year ago

Hello Susan, Thank you for your review. We have messaged you privately so we can look further into this for you. We look forward to speaking with you soon. Best wishes, Ciera The Real Flower Company

Posted 1 year ago

“Lovely flowers really appreciated by the recipient - should be for the cost!”

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Posted 1 year ago

Hello Linda, We're glad the flowers were so lovely! We do cost a little extra than some high street brands as all our flowers and roses have been lovingly reared to ensure they have a beautiful strong scent which we pride ourselves on (especially our roses). I hope that helps! Best wishes, The Real Flower Company

Posted 1 year ago

“First box arrived dry and scattered - basically ruined. However a replacement box was immediately sent out and received in great order.”

Helpful Report

Posted 1 year ago

John, I am happy to hear that we managed to prove ourselves the second time around but I must still apologise for the first box. Thank you for leaving this positive review. Best wishes, The Real Flower Team

Posted 1 year ago

“Ordered a ‘small’ bouquet of David Austin roses and sweet peas for my mum’s birthday. Her mobility is very limited these days but she used to be a keen gardener, and she loved the flowers; my dad described the bouquet as ‘lavish’! I saw it myself and it was beautiful, but taking a star off for the price - I really had to think hard if we could afford it. However it was lovely to make mum happy.”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you for the feedback, it's great to hear your mum was so thrilled with the flowers she received from us. Our David Austin bouquets do cost a little extra and can understand why you had to think hard about placing an order. They are a little more pricey, as they cost a little more to create and breed the roses on behalf of David Austin, so we have to include this thought within our bouquets. But hopeful it was worth the little extra! I hope that helps! All at The Real Flower Company

Posted 1 year ago

The Real Flower Company is rated 4.4 based on 1,270 reviews