The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,413 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,413 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 9th September 2025

The Real Flower Company 5 star review on 31st March 2025

Sandra M

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were glorious, but delivered without my gift message enclosed, so my recipients were somewhat mystified and had to guess who they came from!”

Helpful Report

(Nationwide) - Posted 4 months ago

Dear Sophie, Thank you for taking the time to leave a review and share these kind words. I am so glad the recipients enjoyed their flowers! We always try our best to make sure every arrangement is uniquely beautiful. I am sorry that the gift message was not received. I have spoken to our packing team who are reviewing ways to prevent this from happening again. Thanks again for leaving a four start review! Cosmo - TRFC Customer Services

Posted 4 months ago

“Freundlich, pünktlich leider der gelieferte Strauß 92 £ sehr! Klein! Deutlich kleiner, als das Foto auf der Webseite zeigte”

Helpful Report

(Nationwide) - Posted 4 months ago

“I have loved purchasing flowers from the Real Flower company over the years. They offer superb quality and a quintessential English feel. I cannot give a 5 star review at this time because the website and online purchasing experience has declined. Changes have been made that mean it is not easy to purchase/place an order and the quality of the graphics/website do not reflect the quality of the product as they once did. Your old website was much better. Sorry”

Helpful Report

(Nationwide) - Posted 5 months ago

Hello Emma, Thank you for taking the time to share your thoughts with us. We appreciate your kind words about our flowers and their quality. We're sorry to hear about your recent experience with our website and the online purchasing process. We value your feedback as it helps us improve, and we're actively working on enhancements to ensure a smoother experience for our customers. We recently had a bit of a blip with our website, through no fault of our own, which we're very much trying to put right. We're working as hard as we can, and appreciate your patience at this time. Warmest regards, The Real Flower Company

Posted 4 months ago

“It's hard to review flower deliveries because you don't see the flowers arrive but in this case the recipient said she was delighted!! I was looking for flowers grown in this country with quite local delivery on a set day and the Real Flower Company met those criteria well. It was not the cheapest option but I felt it was the right one!”

Helpful Report

(Nationwide) - Posted 5 months ago

Hello, Thank you for your review! We’re thrilled to hear that the recipient was delighted with the flowers. It’s wonderful that you appreciate our commitment to sourcing locally grown blooms. While we strive to provide the best quality, we know it's not always the cheapest option, and we truly appreciate your understanding of that. Best wishes, The Real Flower Team

Posted 5 months ago

“Beautiful arrangement. Small for £110”

Helpful Report

(Nationwide) - Posted 5 months ago

Hello Mark, Thank you for your feedback! We’re delighted to hear that you found the arrangement beautiful. We strive to offer high-quality flowers and appreciate your insights regarding the size. Your comments help us continuously improve our service. Best wishes, The Real Flower Team

Posted 5 months ago

“After days of miscommunication with the delivery company the order was finally delivered and they were in great condition! Packaging was top notch.”

Helpful Report

(Nationwide) - Posted 6 months ago

Hello Deborah, Thank you for your review! We’re glad to hear that your plant order arrived in great condition and you were pleased with the packaging. We appreciate your patience throughout the delivery process, and your feedback is invaluable to us. Best wishes, The Real Flower Team

Posted 6 months ago

“I bought the small ceramic jar in cream. It’s glazed on the inside and has a natural finish on the outside. It was expensive as with most things on the website but it is a perfect size and shape for flowers, bigger than I expected. It’s quite unique so I had to have it and you get what you pay for so I’m glad I bought it. I’ve had flowers from the company before and they are indeed ‘real’, beautiful, scented and very special.”

Helpful Report

(Nationwide) - Posted 6 months ago

Hello Mary, Thank you for your thoughtful review! We're so pleased to hear that you love the ceramic jar and find it to be a perfect fit for your flowers. It means a lot to us that you appreciate the uniqueness and quality of our products. We're also delighted that you've enjoyed our 'real' flowers in the past. Thank you for your continued support! Best wishes, The Real Flower Team

Posted 6 months ago

“Easy to order gift voucher. Can’t comment more as I have not heard from recipient. Thank you.”

Helpful Report

(Nationwide) - Posted 6 months ago

Hello, We appreciate your feedback and are glad you found the gift voucher easy to order. Best wishes, The Real Flower Team

Posted 6 months ago

“Beautiful bunch with lovely colours and unusual extra plants in with the roses. Very expensive !”

Helpful Report

(Nationwide) - Posted 7 months ago

Hello Imogen, Thank you for your lovely 4-star review! We're thrilled to hear that you enjoyed the beautiful bouquet and the unique additions alongside the roses. We understand that our floral arrangements are a bit of an investment, but we believe the quality and care we put into our flowers makes it worthwhile. We truly appreciate your feedback and hope to see you again soon! Best wishes, The Real Flower Team

Posted 7 months ago

“Beautifully presented. A very competitive price. Two of the branches of mimosa were beautiful but one faded within hours otherwise it would have been a five star. I would purchase again.”

Helpful Report

(Nationwide) - Posted 8 months ago

Hello Naomi, Thank you for your lovely 4-star review! We're delighted to hear that you found your flowers beautifully presented and appreciated the competitive pricing. We're sorry to learn that one of the mimosa branches didn't last as long as you expected. Your feedback is invaluable to us as we strive for the highest quality. Best wishes, The Real Flower Team

Posted 7 months ago

“We always love the flowers and service we get from the Real Flower Co. For information we felt the flowers did not last as long this time around. kind regrds Nick”

Helpful Report

(Nationwide) - Posted 8 months ago

Hello Nick, Thank you for your kind 4-star review! We're so glad to hear that you love our flowers and the service we provide. We appreciate your feedback regarding the longevity of the blooms this time. We always strive for the highest quality and your comments help us improve. Kind regards, The Real Flower Team

Posted 7 months ago

“Simple internet ordering, and great delivery with excellent verification. Disppointed that we ordered the large version of Winter Jewel bouquet but it did not arrive as large. Otherwise, it was lovely. Because of the excellent delivery may consider using again.”

Helpful Report

(Nationwide) - Posted 8 months ago

Hello, Thank you for your thoughtful review! We're delighted to hear that you found the ordering process simple and the delivery service excellent. However, we’re truly sorry to learn that the Winter Jewel bouquet didn’t arrive as large as you had expected. We're very happy to look into this, please email us on info@realflowers.co.uk if you wish for us to investigate. We appreciate your consideration in using our services again. Warm regards, The Real Flower Team

Posted 8 months ago

“The Real Flower company were amazingly helpful and our flowers were beautiful. I'm only marking them down one star as some of the flowers were damaged slightly on receipt due to the extreme cold - I think they were stored overnight somewhere cold by the courier company because they looked very fresh in spite of it. They were beautifully packaged and the bouquets are very pretty. It would have helped us if the boxes were labelled so we didn't have to unpack all of them to try and work out which bouquet was which but that's a small issue.”

Helpful Report

(Nationwide) - Posted 8 months ago

Hello, Thank you for your review! We're so pleased to hear that you found our flowers beautiful and that our team was able to assist you. We're sorry to hear about the slight damage due to the cold; unfortunately, weather conditions can sometimes pose challenges during delivery. Your feedback about packaging is very helpful, and we'll certainly take it into consideration as we continue to improve our service. Warm regards, The Real Flower Team

Posted 8 months ago

“Prompt delivery beautifully packaged ...bouquet and colours beautiful. Having selected 2 (medium) for scent it was little disappointing there wasn't any fragrance which is unusual however visually the bouquet was lovely.”

Helpful Report

(Nationwide) - Posted 9 months ago

Dear Sue, Thank you for your kind review! We're thrilled to hear that you loved the prompt delivery and the beautiful packaging of your bouquet. However, we’re sorry to learn that the scent didn’t meet your expectations, as we strive to provide as fragrant as possible blooms with every order. Your feedback really helps us improve for the future. Warm regards, The Real Flower Team

Posted 9 months ago

“Beautiful roses - excellent delivery - solid customer service - the herbs are a wonderful companion to the flowers - - but - - they have become just so expensive now - that sending them is a rare expense indeed - which is such a slame.”

Helpful Report

(Nationwide) - Posted 10 months ago

Thank you for your thoughtful review, Leander. We're so pleased to hear that you enjoyed our beautiful roses and found our delivery and customer service to be excellent. We appreciate your feedback regarding our pricing, and we understand how important it is to keep special gifts accessible. Warm regards, The Real Flower Team

Posted 9 months ago

“Beautiful seasonal flowers”

Helpful Report

(Nationwide) - Posted 1 year ago

Thank you for your lovely review! We're so pleased to hear that you enjoyed our beautiful seasonal flowers. Warm regards, The Real Flower Team

Posted 11 months ago

“Beautifully packaged rose in great condition it was a present and they loved it. Only 4 stars as it was delivered a day late I think this was the delivery companies fault not the Real Flower Company.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. Yes, unfortunately the courier delivered a day late due to mechanical breakdown, we're sorry. The rose bush will bring years of blooms and joy, so we hope it can be enjoyed throughout it's life. With best wishes, The Real Flower Co.

Posted 1 year ago

“I would usually give you 5* but my most recent order, which was for our daughter’s future mother-in-law (so I ordered from you as I really wanted the flowers to be excellent) were a bit disappointing. I know flowers are extremely expensive at this time of year but I was surprised to see, from the photograph sent to thank me, that there only appeared to be 6 roses and a filler, whose name I always forget.”

Helpful Report

Posted 1 year ago

“Bought a hatbox as an important birthday gift, roses did not last long enough for the price charged. The recipient contacted The Real Flower Co. and was sent a further few roses as an apology. This was good and thank you. However, would have preferred to have had a decent long-lasting gift in the first place which wouldn't have required the disappointed recipient to contact and complain!”

Helpful Report

Posted 1 year ago

“Beautiful Flowers but one star off for a late delivery. I paid for a premium next day delivery that did not happen. Real Flowers were attentive to the problem and offered to re-send the flowers. I would rather they had arrived on the person's birthday though.”

Helpful Report

Posted 2 years ago

We're sorry your next day delivery didn't arrive as planned. We understand delivery on a special day is important, and we're sad the timing didn't work out the way expected on this occasion. We thank you for letting us try again, and make amends. We always welcome feedback so we can continue to work on our service. With kind regards, The Real Flower Co.

Posted 2 years ago

The Real Flower Company is rated 4.4 based on 1,413 reviews