The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,271 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,271 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were beautiful and scented but had 11 flowers and one stem !!! I emailed about it as a comment and have had no response! Looks like they are not interested. So will not order again disappointed”

Helpful Report

Posted 3 years ago

Good Afternoon Paul, I am very sorry one of your stems was damaged and we haven't responded to you yet. I can assure you we are very interested unfortunately we have just had a lot happening with this lockdown and staffing and therefore we are a little behind. We are very sorry for this - I will investigate it and get straight back to you. Best Wishes, Cindy

Posted 3 years ago

“Rather underwhelmed by the selection this time. Previous bunches I've sent to friends have been much better. Maybe winter conditions?”

Helpful Report

Posted 3 years ago

Dear Carmel, Thank you for taking the time to leave us a review, we are very sorry the flowers you received were not up to our normal standards. Can you please email us at info@realflowers.co.uk and we can look into it for you? Best Wishes, Cindy

Posted 3 years ago

“A very nice bouquet of roses marred by the fact that one of the dozen roses had been broken during transit. Otherwise OK.”

Helpful Report

Posted 3 years ago

Dear Robert, Thank you for taking the time to leave us a review, we are so sorry one of the roses seems to have been damaged during delivery. Best Wishes, The Real Flower Team

Posted 3 years ago

“Flowers arrived as expected and beautifully presented. A few blooms appeared to be not at their best with few brown tinges at the edge. Slightly disappointed with the quality on this occasion.”

Helpful Report

Posted 3 years ago

Dear Julie, Thanks for the review, I am so sorry to hear your flowers weren't up to our normal standards this time, we will definitely pass the feedback onto our team of florists. We hope we can make up for it next time. Best Wishes, The Real Flower Company

Posted 3 years ago

“The flowers have only just been delivered, so there's no way of knowing if they are as good as the picture - perhaps RFC should request the review a little while after they have been delivered. As for the website. It would help to be able to see all the sizes of bouquets as it is difficult to gauge when comparing different choices. The ordering process isn't intuitive: it isn't obvious that the additional gifts should be clicked on to include them in the basket when choosing the flowers. You get into a snarl-up of having to go back and re-order the whole lot if you don't choose them to start with; cancelling the original item caused the order process to fail completely so I had to go back to scratch and re-enter delivery and billing details, which was a nuisance and, if I'd only being buying for myself, I'd probably have given up entirely. The website is slow at updating the basket when making a selection - notably in comparison with most other e-commerce sites. I frequently got "we can't process your order right now.." messages that left me unclear as to the nature of the issue: server issues? stock availability? In the section where one sets the delivery address it asks for a "Delivery Contact Number", in the billing section it asks for a "Delivery Contact Number" - that is unnecessarily ambiguous. The second number needs to be differently labelled to make it clear what information is needed and why. As a customer I was left unclear about who would be contacted under what circumstances. I emailed this feedback and received no response - busy time of year I guess. Shipping updates from APD spot on.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you very much for your review, it is very important that our website is as user friendly as possible so your feedback is invaluable. We did receive your email and this and your review have both been passed onto our E-commerce department to look into. Best Wishes, The Real Flower Company

Posted 3 years ago

“The large bunch was smaller than expected.”

Helpful Report

Posted 3 years ago

Hi, Sorry you felt that way, can I ask that you please send us and email at info@realflowers.co.uk and we can look into this for you. We definitely do not want customers feeling disappointed. Best Wishes, Cindy

Posted 3 years ago

“The flowers and bubbly arrived on correct day but I was disappointed with the flowers, a gift for my daughter. Flowers seemed very dull compared with the photo andd D.C. not what I had hoped for. I know photo was of large bouquet but I expected general look to be the same. Won’t order again”

Helpful Report

Posted 3 years ago

Dear Janet, Thanks for the review, sorry for the delay in responding, can I ask that you please contact me next week, via email info@realflowers.co.uk and we can look at resolving your disappointment. Many thanks, Cindy

Posted 3 years ago

“Good Product, They did not meet the delivery date”

Helpful Report

Posted 3 years ago

Dear Anonymous, thank you for your review and we are so sorry that the flowers didn't arrive on time. We have had a few delivery issues with our courier company recent, but if you could contact me so that I can discuss this with you and hopefully come up with a satisfactory solution for you. My number is 01730 818300. I look forward to hear from you. Kind regards, Lucy

Posted 3 years ago

“The flowers I ordered were stunningly beautiful, and were meant to arrive in Cornwall for my mother in-laws birthday by 10:30am on Friday the 28th. The courier DPD made the whole experience unnecessarily stressful and the flowers did not arrive until 5pm.”

Helpful Report

Posted 3 years ago

“I think the recent heatwave had had a detrimental impact on the quality of the blooms.... The large bouquet was a little underwhelming. Effective service and delivery.”

Helpful Report

Posted 3 years ago

“Bouquet not as expected. Selected a seasonal bouquet for £55. The style and colour palette not as shown on the website. The mainly pale pink roses were fine but lasted much less than a week and the yellow flowers and variegated foliage did not compliment them. Offered a 10% refund.”

Helpful Report

Posted 3 years ago

“I didn’t know if they had arrived. I had to phone the company the next day to find out.”

Helpful Report

Posted 3 years ago

“The size of the flower bouquet was a bit disappointing, as we paid £100 for flowers, for a very special Birthday. Probably think twice before ordering again.”

Helpful Report

Posted 3 years ago

“Sadly, because you could not deliver on the actual birthday, the flowers stayed in their box until the next day and were tired and distressed when opened.”

Helpful Report

Posted 3 years ago

“Delivery came quickly and when stated. Slightly disappointed that the flowers didn’t really look like the web picture. And a couple were already passed their best. Not sure if I would order again.”

Helpful Report

Posted 3 years ago

“The flowers were for my mother's birthday. Unfortunately they arrived rather wilted and a little crushed. She was a little disappointed and so was I. Thankfully they revived well and now look and smell lovely.”

Helpful Report

Posted 3 years ago

“I ordered the £85 bouquet NHS bouquet for a friend’s birthday. I chose this bouquet because it looked wild and colourful and the promo said that £10 would be donated to the NHS. My friend was delighted with the bouquet but I was disappointed to receive no info ( nor did my friend) to confirm or explain that a donation of £10 would be made on our behalf. For that reason 3 stars rather than the 5 the flowers deserve. Poor show re the donation.”

Helpful Report

Posted 3 years ago

“The flowers that were delivered looked a lot smaller and less flowers than the picture suggested!”

Helpful Report

Posted 4 years ago

“I spoke to the company as I wanted to order my husband some birthday flowers, in time of lock down, and wanted his favourite colours if possible. We discussed the orange and yellow colours with white avoiding pastel colours especially pink and I was told to order a Florists Bouquet and that those notes would be on it. The delivery arrived perfectly on the birthday morning but imagine my disappointment that the bunch of flowers was all pastel pink/peach and dark pink roses, with one pale yellow one tucked underneath. The arrangement was not particularly well assembled with the flowers arranged well together. The roses were beautiful and smelt lovely.My husband appreciated the thought but I thought for the price of the bouquet that it was not as good as it should have been. To completely ignore my request for certain colours with no note of explanation seemed very high handed. I should have ordered the standard assembly of yellow and white and got more of what I wanted. Such a shame as using real flowers with a gorgeous scent is just like picking them from your own garden.”

Helpful Report

Posted 4 years ago

“I sent my sister (who lives in London) some of your flowers because your flowers are her favorite. She loved them but I have to say that when I saw them 2 days later they were looking a little sad compared to some that arrived the same time from a different company. Having spent nearly £100 on this I was not that happy. Just too expensive for me.”

Helpful Report

Posted 4 years ago

The Real Flower Company is rated 4.4 based on 1,271 reviews