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The Real Flower Company Reviews

4.4 Rating 1,384 Reviews
83 %
of reviewers recommend The Real Flower Company
4.4
Based on 1,384 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read The Real Flower Company Reviews
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Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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This is a review for the flowers sent to Mrs Yvonne Wheeler on Saturday 29th June. This is what she wrote to me: The bouquet was so very thoughtful that I hesitate to tell you, but feel you should know, and perhaps take it up with the suppliers, that the flowers did not arrive in very good condition, the roses especially were drooping and losing their petals already - and have not recovered despite efforts to revive them (stem trimming etc) Such a pity, but I still very much appreciate the thought :))) Caroline Soper
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Posted 5 years ago
I chose best of British medium bouquet. Recipient delighted with them. I chose this company wanting British and sustainable or Organic, although I did find the price higher than average, and the delivery charge a bit of a sting. Service would be better if delivery was available every day of the week. Would use again though.
The Real Flower Company 4 star review on 2nd July 2019
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Posted 5 years ago
Delighted with our bouquets. Thank you!
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Posted 5 years ago
Minor damage on delivery, but the Customer Service dealt with this extremely quickly and professionally and offered to deliver another bouquet free of charge.
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Posted 5 years ago
I was really disappointed with what was received. I order the most expensive option and it looked nothing like the picture. I will not be ordering again from this business.
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Posted 5 years ago
Although your service was good and the recipient was very pleased, none of the flowers in the bouquet were the colours that I had specifically asked for! The lady that took the order did say that they might not be exactly the same as seen in the picture online but that she would mark down my request. These were flowers for my daughter to celebrate her wedding and the colours were not hers or my favourites and I was disappointed when I saw them.
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Posted 5 years ago
I placed an order for peony on line. The following day a lovely lady called to say the peony were not the quality they work with and offered me to change my flower order. I did change the flowers and they very kindly offered to put extra stems in which I thought was very generous of them. The flowers arrived and as use they were stunning and exceptional quality.
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Posted 5 years ago
Gorgeous flowers .....,. Excellent service. Postage a bit expensive
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Posted 5 years ago
The recipients were very happy.
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Posted 5 years ago
My order was promptly and professionally dealt with, and delivery was efficient and reliable. The selection of flowers was wide. The gift of sweet peas brough great pleasure to the recipient. Thank you
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Posted 5 years ago
Beautiful flowers and very helpful customer service. Thank you.
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Posted 5 years ago
I have emailed them my complaint and wrote my review 10 days ago but still no one followed up with me. Such a SHAME to use Real Flower Company on my big day. I had to rearrange it by myself the night before my wedding! My bouquet was ugly, poorly arranged and it looked very different from the online picture! Thought they had reputation as they were at Chelsea Flower Show, now proved that their customer service is bad, only managed to update very often on Facebook and Instagram. No apologies and will NOT recommend you to order your bridal bouquet from them if you want them to ruin your wedding day! I feel so regret not to use a local florist..
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Posted 5 years ago
The delivery was efficiently organised and the flowers looked in very good shape. So 5 star. However, even though I am v familiar with flowers I followed the helpful instructions to the letter only to find that by the third day the flowers were badly faded. By the start of the fourth day all in the bin. Perhaps I was just unlucky. Such a shame.
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Posted 5 years ago
The scent was wonderful, but the bouquet did not appear as though it would last very long as it was already wilting.
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Posted 5 years ago
Fantastic service and outstanding flowers. Thank you.
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Posted 5 years ago
Really charming and personal service. The flowers arrived within the time slot allocated-beautiful ! I would definitely use this company again.
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Posted 5 years ago
The person I sent the sweet peas to was extremely pleased and said how much they were admired by everyone who visited.
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Posted 5 years ago
I am not very good ordering online. So I phone ! And always I have the most helpful person at the other end to help me choose and I can now track my flowers to their destination. Thank you x
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Posted 5 years ago
Gorgeous sweet peas in first class condition. Well worth the very little extra cost. Excellent communication and delivery service. Will definitely use this company again.
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Posted 5 years ago
No thank you
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Posted 5 years ago
The Real Flower Company is rated 4.4 based on 1,384 reviews