The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,385 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 21st May 2025

Mr Miles B

The Real Flower Company 5 star review on 31st March 2025

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No thank you”

Helpful Report

Posted 5 years ago

“I ordered the wedding bouquet (Romantic Coral) but I am not happy with it...it looks a lot different from picture online, I know there will be flower substitutions due to season, but I found the design and flower colour is not so similar to the picture on website..there are some white roses which I don’t expect. I try to avoid white flowers as it means unlucky in Chinese culture. There are some flowers like dragon flowers. They are quite big, overshadow other flowers and the design looks too bold... The flowers are fresh and smell very good though. However, I would not recommend it to my friends. I had to rearrange it by myself as I didn’t want to take the bouquet that I don’t like on my big day. I have sent an email to them 4 days ago regarding the feedback but I still have not heard them back about it.”

Helpful Report

Posted 6 years ago

“Ordered flowers for a neighbour whose husband had just died. Hugely disappointed! Felt embarrassed for neighbour. Nothing like the gorgeous floral displays at Chelsea Flower Show. Could have put together a nicer bunch of flowers and HERBS from my own garden! Complained to shop, but no apology.”

Helpful Report

Posted 6 years ago

Dear Rhiannon Apologies for this and I am very sorry you were not given an apology. I have emailed you in order to find out more details regarding this. Many Thanks Catherine

Posted 6 years ago

“Ordered the 'David Austin Juliet Bridesmaid & Flower Girl Bouquet' as my bridal wedding bouquet. It looked so lovely online. It was to be fragrant with astrantia, eucalyptus, DA roses, herbs etc. I fell in love with the picture online (I even purchased locally, some buttonholes featuring astrantia to match – so they were in season). However, what I received I will call the white sweetpea and pea-shoot bouquet with grass. The white sweet peas over crowded the roses, which were hidden down in the bouquet. The pea shoots stuck up and looked like crazy green lobster claws, and there was a grass. Most unlike the image on the website. No astrantia, no fragrant herbs, the roses were hidden and it was all a bit messy and not my dream bouquet at all. Mum said (even though we had a weather warning on the day and rain which changed plans a fair bit) the biggest disappointment of the day was my bouquet. I couldn't put it down fast enough.”

Helpful Report

Posted 6 years ago

So sorry to hear you were not happy with your bouquet. Please would you send us some photos so that we can investigate why your bouquet did not meet your expectations in order that we can make any changes necessary. Thank you.

Posted 6 years ago

“Used the Real Flower Company after seeing them at RHS Chelsea. Was for my mother's 80th, and they forgot to send the flowers! Seemed more concerned about their systems, rather than ruining my nice surprise. Upgraded the order and sent a lovely bunch at a later date. Regret not using a local florist!”

Helpful Report

Posted 6 years ago

“I was deeply disappointed by the condition of the flowers. They blooms were beautiful, but had not been cared for or put in sufficient water for transit. A number of the David Austin roses were squashed. Others were wilted. Very disappointing as an anniversary gift to my wife. Not really acceptable. Please call me.”

Helpful Report

Posted 6 years ago

Having read this review we have immediately contacted the customer and will be arranging a replacement bouquet.

Posted 6 years ago

“Beautiful flowers and excellent customer service - what more could you want?”

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Posted 6 years ago

“Beautiful sweet peas, in a great range of colours, arrived on the day agreed, in great condition, and with helpful instructions. They smell amazing too!”

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Posted 6 years ago

“Beautiful sweet peas, arrived fresh and bright, thank you”

Helpful Report

Posted 6 years ago

“Beautiful, scented, fresh flowers arrived promptly in excellent condition and protective packaging. The second bouquet I ordered was Sweet Peas for my Mum. Oh how lovely and nostalgic they are, reminiscent of the scent of the gardens in my childhood.As for the dark chocolate floral creams, they were so pretty just to look at we took photos of them and they tasted exquisite. A very classy company. Thank you.”

Helpful Report

Posted 6 years ago

“Helpful, kind and caring service. Thank you to Chrissy who I placed my order with.”

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Posted 6 years ago

“Beautiful flowers and excellent customer service”

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Posted 6 years ago

“It took awhile for me to send in my order, my own fault,but I was very happy with the service and I know the flowers arrived at their destination ,date and time as stated. The receivers were very happy with the beautiful flowers. . Thank you”

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Posted 6 years ago

“Excellent flowers and delivered on tiem”

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Posted 6 years ago

“Mum was delighted, beautiful flowers”

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Posted 6 years ago

“Although the flowers were fine on delivery they only lasted 3 days. The herbs faded after 2 days and the roses followed soon afterwards This is not nearly good enough for a bouquet costing over £100 and it compares unfavourably with those of other suppliers which cost significantly less”

Helpful Report

Posted 6 years ago

We guarantee our flowers for 5 days, please see our website for further information. Should our flowers not last there is a procedure to follow, also on our website. Having spoken with Martin, he will be receiving a beautiful fresh replacement bouquet to enjoy tomorrow. RFC.

Posted 6 years ago

“Fantastic quality”

Helpful Report

Posted 6 years ago

“Flowers are beautiful but arrived tired looking because although despatched on 28th they didn’t arrive in Edinburgh till the afternoon of the 30th which sadly was too late for the presentation to staff planned for the morning of 30th I had asked for delivery on 29th. I didn’t want to complain because I know how busy Chelsea must have made you. The sweet peas have revived so I am enjoying them but it wasn’t the plan! So I rate your flowers as lovely but maybe Edinburgh is too far away.”

Helpful Report

Posted 6 years ago

So sorry to hear that the flowers didn't arrive on time. Please contact us, if you haven't already, so that we can make up for it. Unfortunately, despite our best efforts, we do sometimes get let down by our couriers. Kind regards, RFC

Posted 6 years ago

“Such beautiful flowers presented in the most gorgeous green box.”

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Posted 6 years ago

Thank you for your review, so pleased to hear you have enjoyed our flowers. RFC

Posted 6 years ago

“Beautifully scented flowers but sad to see that on delivery the roses are already turning brown and the sweetpeas are limping. Shame as the flowers smell stunning but quality isn't as expected from The Real Flower Company.”

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Posted 6 years ago

Sorry to hear that your flowers have been bruised in transit. Please contact us, if you haven't already, so that we can try to help. RFC Customer Service Team

Posted 6 years ago

The Real Flower Company is rated 4.4 based on 1,385 reviews