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The Real Flower Company Reviews

4.4 Rating 1,381 Reviews
83 %
of reviewers recommend The Real Flower Company
Company Reviews Product Reviews
6
 Metrics Info
4.4
Based on 1,381 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read The Real Flower Company Reviews
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Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sandra M
Verified Reviewer
“I received my flowers yesterday for Mothers Day's I love them so much never ever have received such nice flowers Thank you Ps Perfect for my new kitchen too!!”
The Real Flower Company 5 star review on 31st March 2025
Helpful Report
Posted 1 month ago
Hello Sandra, Thank you for your fantastic 5-star review! We're overjoyed to hear that you loved the flowers you received for Mother's Day. It's wonderful to know they're a perfect fit for your new kitchen too! Your kind words really brighten our day. Best wishes, The Real Flower Team
Posted 1 month ago
Genevieve
Verified Buyer
“Beautifully scented in-season flowers were delivered promptly to a very appreciative friend. Thank you.”
Helpful Report
(Nationwide) - Posted 2 months ago
Hello Genevieve, Thank you for your beautiful 5-star review! We're so pleased to hear that the in-season flowers were beautifully scented and warmly received by your friend. Your kind words mean a lot to us! Best wishes, The Real Flower Team
Posted 1 month ago
Anne
Verified Buyer
“Bought a spring bouquet for a friend in a care home. It was just stunning and very appreciated. The roses lasted for 5 days, the foliage and three delphiniums are still going 7 days later.”
Helpful Report
(Nationwide) - Posted 2 months ago
Hello Anne, Thank you for your amazing 5-star review! We're delighted to hear that the spring bouquet brought joy to your friend and that it was so well received. It’s wonderful to know that the roses lasted for five days and that the other flowers are still thriving. Your support truly means a lot to us! Best wishes, The Real Flower Team
Posted 2 months ago
Celia
Verified Buyer
“Stunning natural beautiful flowers arrived on time !!!”
Helpful Report
(Nationwide) - Posted 2 months ago
Hello Celia, Thank you for your wonderful 5-star review! We're so glad to hear that the stunning natural flowers arrived on time and made an impression. Your support means the world to us! Best wishes, The Real Flower Team
Posted 2 months ago
Imogen
Verified Buyer
“Beautiful bunch with lovely colours and unusual extra plants in with the roses. Very expensive !”
Helpful Report
(Nationwide) - Posted 2 months ago
Hello Imogen, Thank you for your lovely 4-star review! We're thrilled to hear that you enjoyed the beautiful bouquet and the unique additions alongside the roses. We understand that our floral arrangements are a bit of an investment, but we believe the quality and care we put into our flowers makes it worthwhile. We truly appreciate your feedback and hope to see you again soon! Best wishes, The Real Flower Team
Posted 2 months ago
Rosie L
Verified Buyer
“Thank you for your email, although having to produce these reviews for almost everything I do drives me mad. However, I gather the flowers you sent to my daughter in law in Cheltenham were, I gather, beautiful and she was delighted to receive them. I got to Cosmo who dealt with this order, in a very convoluted way not necessary to report, but he was totally charming and as a result I shall ask for him when I next have to send flowers to distant realms!!”
Helpful Report
(Nationwide) - Posted 2 months ago
Hello Rosie, Thank you for your wonderful 5-star review! We completely understand how the review process can feel a bit overwhelming, but being a small, family run business, we're truly grateful for your feedback. It's fantastic to hear that your daughter-in-law loved the flowers, and we're pleased that Cosmo made such a positive impression during your order. We’ll be sure to pass along your kind words to him! Looking forward to helping you with your next floral order to those distant realms! Best wishes, The Real Flower Team
Posted 2 months ago
Henrietta
Verified Buyer
“So easy to order online and my niece was thrilled with the narcissi”
Helpful Report
(Nationwide) - Posted 2 months ago
Hello Henrietta, Thank you for your fantastic 5-star review! We’re delighted to hear that ordering online was a breeze and that your niece loved the narcissi. Best wishes, The Real Flower Team
Posted 2 months ago
Bridgette
Verified Reviewer
“Yesterday , I placed an order over the phone with The Real Flower Company, and I cannot praise Cosmo in customer services highly enough. The bouquet of roses I ordered is to be placed on my mother’s grave at her forthcoming funeral, making this phone call an emotional experience for me. Cosmo took the time to ensure my order was perfect, demonstrating a level of understanding and patience that is rare to find these days in our increasingly busy world. His warmth and patience turned what could have been a difficult moment into a pleasant experience. Cosmo is a real asset to The Real Flower Company—his outstanding customer service, coupled with his sincere kindness, made all the difference. Thank you, Cosmo, for going above and beyond!”
Helpful Report
Posted 3 months ago
Hello Bridgette, Thank you for your heartfelt 5-star review! We're truly touched to hear how Cosmo was able to make such a difficult moment easier for you. His compassion and dedication to excellent customer service are what we strive for every day. We’re glad that he could help create a positive experience amidst such emotions. Thank you for sharing your experience with us, and we’re here to assist you whenever you need. Best wishes, The Real Flower Team
Posted 2 months ago
James
Verified Buyer
“excellent all round”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello James, Thank you for your excellent 5-star review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction means the world to us, and we can’t wait to bring more beautiful flowers to you in the future! Best wishes, The Real Flower Team
Posted 2 months ago
Anonymous
Verified Buyer
“Great to have organic locally grown flowers delivered to the door. Arrived on time and was lovely bouquet even in February.”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed our locally grown flowers delivered right to your door, and that your bouquet brightened your February. Best wishes, The Real Flower Team
Posted 2 months ago
Anonymous
Verified Buyer
“Brought Valentine’s Roses. Delivered on time and the roses were gorgeous.”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello, Thank you for your fantastic 5-star review! We're so pleased to hear that your Valentine's roses were delivered on time and that you found them gorgeous. We love being part of your special moments. Looking forward to sending flowers for you again soon! Best wishes, The Real Flower Team
Posted 2 months ago
Naomi
Verified Buyer
“Beautifully presented. A very competitive price. Two of the branches of mimosa were beautiful but one faded within hours otherwise it would have been a five star. I would purchase again.”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello Naomi, Thank you for your lovely 4-star review! We're delighted to hear that you found your flowers beautifully presented and appreciated the competitive pricing. We're sorry to learn that one of the mimosa branches didn't last as long as you expected. Your feedback is invaluable to us as we strive for the highest quality. Best wishes, The Real Flower Team
Posted 2 months ago
Anonymous
Verified Buyer
“On arrival the roses were beautiful but, sadly, they did not last very long, a maximum of 5/6 days.”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello, Thank you for your review and for sharing your experience with our roses. We're delighted to hear that they were beautiful upon arrival, but sorry to learn they did not last as long as you expected. Our flowers have a 5 day guarantee and are grown for scent and natural character. If you have any further concerns, please feel free to reach out to us. Best wishes, The Real Flower Team
Posted 2 months ago
Nick
Verified Buyer
“We always love the flowers and service we get from the Real Flower Co. For information we felt the flowers did not last as long this time around. kind regrds Nick”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello Nick, Thank you for your kind 4-star review! We're so glad to hear that you love our flowers and the service we provide. We appreciate your feedback regarding the longevity of the blooms this time. We always strive for the highest quality and your comments help us improve. Kind regards, The Real Flower Team
Posted 2 months ago
Mahmoud
Verified Buyer
“Excellent flowers and excellent customer service. I’ve used The Real Flower Company on numerous occasions, and never been let down. They are way above all the usual flower companies. And their flowers actually have a fragrant scent! Their customer service is very approachable and so professional.”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello Mahmoud, Thank you for your wonderful 5-star review! We're thrilled to hear that you've consistently had a great experience with us and that our flowers have exceeded your expectations. It's fantastic to know that you appreciate both the fragrant scent of our blooms and our approachable, professional customer service. Your support means the world to us, and we can't wait to serve you again soon! Warm regards, The Real Flower Team
Posted 2 months ago
David
Verified Buyer
“The recipient was sent the wrong product. i ordered the three mini hatboxes and they recieves a single bunch of flowers. I would ask for a refund but I am sure that is long winded. I have used this company for years and this is not to the standard I have become accustomed.”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear David, Thank you for your review, and we're sorry to hear about what has happened. We are a small team of 2 here in customer services, and a family run business, so requests are much easier than you might think! We'd really like to look into this for you and put things right, so please do get in touch with us on info@realflowers.co.uk or 01730 818300, option 1. We look forward to hearing from you. Kind regards, Customer Services The Real Flower Company
Posted 3 months ago
Clara
Verified Buyer
“Terrible comms and no delivery”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Clara, Thank you for taking the time to review us. We were, unfortunately, let down by the third-party courier on this occasion, and can only apologise for this. We were and are just as frustrated by this as you are, being a small, family run business. As discussed and requested, we organised a replacement to arrive later on this month. Please do reach out if we can assist with anything else. Kind regards, Customer Services The Real Flower Company
Posted 3 months ago
Marianne
Verified Buyer
“The flowers arrived fresh and looking wonderful. They were packaged well to keep them looking exceptioal.”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello Marianne, Thank you for your fantastic 5-star review! We're so pleased to hear that the flowers arrived fresh and in wonderful condition. It’s great to know that our packaging met your expectations and helped keep them looking exceptional. Your support truly means a lot to us, and we look forward to creating more beautiful floral experiences for you in the future. Warm regards, The Real Flower Team
Posted 3 months ago
Mrs Zoe K
Verified Buyer
“I was so pleased with the floral wreath I ordered for my mum’s funeral - it was beautiful with lovely evocative perfume; and delivered without any drama, just pure efficiency. (The photo shows the wreath after a week- I’m drying the flowers to keep)”
The Real Flower Company 5 star review on 15th February 2025
Helpful Report
(Nationwide) - Posted 3 months ago
Hello Zoe, Thank you so much for your heartfelt 5-star review. We're honoured to have played a part in honouring your mum with a floral wreath that meant so much to you. We're glad everything went smoothly with the delivery as well. The idea of drying the flowers to keep them is simply beautiful. Your kind words and support mean a lot to us during such a sensitive time. Warm regards, The Real Flower Team
Posted 3 months ago
Jenny
Verified Buyer
“Disappointed that greeting card was not sent with flowers. This is the second time an error has occurred which is upsetting.”
Helpful Report
(Nationwide) - Posted 3 months ago
Hello Jenny, Thank you for reaching out and sharing your feedback with us. We’re truly sorry to hear about the missing greeting card, especially since this is not the first time you've experienced this issue. It's understandably frustrating, and we want to assure you that we take these matters seriously. We will speak with our packing manager regarding the issue to avoid this from happening again. Our sincere apologies again. Warm regards, The Real Flower Team
Posted 3 months ago
The Real Flower Company is rated 4.4 based on 1,381 reviews
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