The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,382 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,382 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 21st May 2025

Mr Miles B

The Real Flower Company 5 star review on 31st March 2025

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most Beautiful and fragrant bunch of peonies, roses and lavender with mint and sage foliage.”

Helpful Report

Posted 4 years ago

Dear Stephen, Thank you so much for the positive review, I'll let you into a little secret the peonies aren't in fact peonies but actually a gorgeous unique rose called Peony Pink. I thought it may help for any future orders. Best Wishes, Cindy

Posted 4 years ago

“Delivery was on time and the flowers looked good (from an iPhone photo sent to me). Apparently ‘as many as 30 roses’ I think my sister was impressed by that and the subtlety of palette - dreamy cream and white flowers with beautiful verdant foliage. Altogether a success.”

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Posted 4 years ago

Thank you for leaving us a review, very pleased to hear they were a success. Best Wishes, Cindy

Posted 4 years ago

“A very nice bouquet of roses marred by the fact that one of the dozen roses had been broken during transit. Otherwise OK.”

Helpful Report

Posted 4 years ago

Dear Robert, Thank you for taking the time to leave us a review, we are so sorry one of the roses seems to have been damaged during delivery. Best Wishes, The Real Flower Team

Posted 4 years ago

“Brought joy to every recipient. Beautiful blooms AND gorgeous scents, perfect!”

Helpful Report

Posted 4 years ago

Dear Rachel, Thank you for the wonderful review. I'll make sure I share this with our team. Best Wishes, Cindy

Posted 4 years ago

“Ordered a scented bouquet for my wife to arrive 22-12-2020. Delivery was on time but the flowers looked tired and nearly over without any scent. I complained and got a refund with a promise of a replacement bouquet to be delivered Friday 8-1-2021. These will be a bonus. While I am disappointed with the service I am satisfied with their resolution though it doesn't fix the first disappointment fully. Quality of service is about getting it right first time. I can't believe a company like this doesn't have a quality control system and doesn't train its staff. My perception is that someone knew the flowers were not suitable for sending so the quality system needs reinforcing. Still worth a look if needing scented flowers. Have given three stars for initial service plus one for resolving a complaint.”

Helpful Report

Posted 4 years ago

Dear Mr Harrison, Thank you for your honest review, we share your feedback with our head florist. Best Wishes, The Real Flower Company

Posted 4 years ago

“Christmas decoration surpassed our expectations. Very beautiful. Thank you.”

Helpful Report

Posted 4 years ago

Wonderful news, thank you for the lovely review Susanne. Best Wishes, Cindy

Posted 4 years ago

“I sent my mum a hatbox of roses, but when she took them out of the box at least six of the flower heads just fell off. Not great.”

Helpful Report

Posted 4 years ago

Dear Philippa, This is very disappointing to read, we are so sorry this happened to your Mum's Christmas flowers, please do get in touch with us on info@realflowers.co.uk and we can work on resolving this. Many thanks, Cindy

Posted 4 years ago

“The customer service was lovely and the flowers were beautiful, but I was deeply disapointed (on closer reading) to discover that the Kenyan farm which suplys you is not organic, and that you are claiming long distance cash crops are carbon neutral. While it's good that Tambuzi has ethical ecreditaitons, it's hard for anyone to unpick how fair the wages and conditions actually are when there isn't transparency on your or their website about what this means for individual workers. Regarless of that, exposure to the chemicals required for this approach are not ethical either for your farmers, their neighbours or the areas wildlife. On top of this you are repeating the nasty lie of carbon neutrality for your flowers. The idea of 'offsetting' as an alternative to genuinely sustainable behaviour is discredited and dangerous. How can I trust you as a company when you repeat such obvious nonsense? It is even more deeply disengenuous to pedal this idea and then deliberately try and claim that you are somehow ethically superior to firms who only use locally grown organically farmed blooms. Charity is not a solution the crisis we find ourselves in, the key rule is to first do no harm, and your winter blooms are actively doing so right now both by their use of chemical imputs, their carbon burden, and their dishonesty about their carbon burden. I was driven to the compromise of buying winter flowers because my dads wife required roses for his funeral out of season. I would like to recomend you to friends who can't break their out of season flower habit, but only if you start transitioning to a fully organic status. You are in a position to do genuinely groundbreaking work on this. Please seriously consider it.”

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Posted 4 years ago

“A big thank you for your gorgeous flowers this year. I have bought your superb roses from the lovely French lady who runs your stall at the Farmer's Market in Notting Hill practically every week and I can honestly say that the flowers have been a total highlight. The quality is first rate and as a result of this experience, I have sent your flowers to friends who were equally impressed.”

Helpful Report

Posted 4 years ago

Thank you so much for such a wonderful review, we are very pleased you and your friends have enjoyed our flowers. Best Wishes, Cindy

Posted 4 years ago

“Flowers arrived as expected and beautifully presented. A few blooms appeared to be not at their best with few brown tinges at the edge. Slightly disappointed with the quality on this occasion.”

Helpful Report

Posted 4 years ago

Dear Julie, Thanks for the review, I am so sorry to hear your flowers weren't up to our normal standards this time, we will definitely pass the feedback onto our team of florists. We hope we can make up for it next time. Best Wishes, The Real Flower Company

Posted 4 years ago

“We placed an order for some flowers 2 days before Christmas. No other florists were taking orders but The Real Flower Company came to the rescue and delivered a beautiful bouquet within 24 hours to some close friends who had suffered a bereavement. This is customer service at it's very best. Very, very many thanks to an outstanding company.”

Helpful Report

Posted 4 years ago

What a wonderful review, thank you Peter, we are very happy we could help. Best Wishes, The Real Flower Team

Posted 4 years ago

“Made my Mum very happy at Christmas”

Helpful Report

Posted 4 years ago

This review makes The Real Flower Company team very happy in January. Thank you Andrew. Best Wishes, Cindy

Posted 4 years ago

“Beautiful flowers delivered on schedule. It was really appropriated by the recipient”

Helpful Report

Posted 4 years ago

Thank you for leaving us a lovely review, we are very pleased the recipient enjoyed them. Best Wishes, The Real Flower Company

Posted 4 years ago

“On this occasion only flowers very disappointing. We have sent detailed feedback on website form”

Helpful Report

Posted 4 years ago

Dear Steve, Thank you for the review, I believe our team us been in touch and done our best to resolve the issue. Hope the new flowers are blooming away beautifully. Best Wishes, Cindy

Posted 4 years ago

“This popped up on my Instagram account. Stunning flowers. Indulged myself for Christmas and the table centre was perfect. Thank you!”

Helpful Report

Posted 4 years ago

Dear Lucy, Oh how wonderful, thank you for taking the time to leave us a review, we are very pleased it was perfect. Best Wishes, Cindy

Posted 4 years ago

“Dreadful! I ordered an expensive wreath for Christmas to be delivered on 23rd December. No flowers delivered to my friend, no notification or message from the company, the delivery link did not work and when I tried to telephone the company on 24 December, was told the offices were closed until 4 January. I expect a full refund and explanation.”

Helpful Report

Posted 4 years ago

Dear Jennifer, We are so terribly sorry for the experience you received, I believe we have been in communication with you and done what we can to resolve this for you. Best Wishes, The Real Flower Company

Posted 4 years ago

“I ordered 3 items totalling over £300 and everything I received was in poor condition The table wreath had a number of dead blooms with a large amount of the foliage and blooms not even pushed into the oasis so arrived dead The hat box was so badly damaged and blooms in such poor condition they were replaced the next day but with a totally different colour way The bouquet was in the best condition but still had dead blooms This is the first and last time I will order Very very poor Argumentative customer service Dreadful quality and extremely expensive SHOCKINGLY POOR overall Two days after delivery the wreath is totally dead and has been thrown away so the 5 day promise is of the same quality as the flowers”

Helpful Report

Posted 4 years ago

Dear Julie, Thank you for taking the time to leave us a review, even if it is a difficult read for us it is vital to for us to improve. If it is not too much of an inconvenience can I please ask that you send us any photos you may have to info@realflowers.co.uk so we can take this up with the florist team (please don't worry if you don't have any). If it is not convenient to email please call me on this number 01730818300. Please do get in touch as we'd like the opportunity to make this right. Best Wishes, Lucy

Posted 4 years ago

“Two bouquets and a wreath purchased. One bouquet arrived soaking wet with the flowers bedraggled and dead. The roses on the wreath had been cut with no stem at all and were already fading. The final bouquet looked the part but two days in is starting to fade. For a premium look, and a premium price, a huge disappointment in quality, and there’s nothing to be done because they closed on 23rd, the date on which they were delivered. One suspects that the Christmas season has overwhelmed them.”

Helpful Report

Posted 4 years ago

Dear David, I am very sorry to hear of the experience you have received, this must have been so disappointing especially so close to Christmas. Can I ask that you please email us at info@realflowers.co.uk with your order number as we'd like the opportunity to rectify this. Best Wishes, The Real Flower Company

Posted 4 years ago

“Excellent! Our daughter says that they are the best flowers by post that she has ever received. They smell gorgeous and arrived bang on time. A great way to cheer her up as she self-isolates. Thank you for your wonderful service.”

Helpful Report

Posted 4 years ago

Dear Kath, That is wonderful to read, we are so happy she enjoyed them, we hope she doesn't need to isolate for too much longer. Best Wishes, The Real Flower Team

Posted 4 years ago

“As always the flowers are very beautiful and fresh and the service is impeccable”

Helpful Report

Posted 4 years ago

Dear Christine, Thank you so much for lovely review, very pleased to read this. Best Wishes, Cindy

Posted 4 years ago

The Real Flower Company is rated 4.4 based on 1,382 reviews