Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 2,047 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 2,047 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

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Postman Pooch 5 star review on 16th July 2026

Claire Littlewood

Postman Pooch 5 star review on 14th July 2026

Ann Gadsdon

668

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection box that has been a hit with our Tibetan terrier. Well packaged and very good value. Will definitely be ordering again”

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(Nelson) - Posted 1 year ago

“Not received it’s gone way over my expectations”

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(Nelson) - Posted 1 year ago

Hi Helen, I'm really sorry to hear that your parcel hasn't arrived on time. Unfortunately, Royal Mail can experience occasional delays with certain parcels. According to the tracking information, it is out for delivery today. In the future, if there's a delay, please don't hesitate to reach out to us directly at support@postmanpooch.zendesk.com. We'll either contact Royal Mail to investigate the issue or send out a replacement right away. As a gesture of goodwill for this inconvenience, if you reach out to support, I'll arrange for a £5 voucher to be sent to you. Thank you for your understanding.

Posted 1 year ago

“Everything arrived in plenty of time even though I ordered late for my dogs Birthday. The items were lovely and Jessie enjoyed getting stuck in.”

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(Nelson) - Posted 1 year ago

“Super fast delivery and fab items packaged very well and my dog loved it for his birthday”

Postman Pooch 5 star review on 6th September 2024

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(Nelson) - Posted 1 year ago

“I sent this to my friend for his dogs birthday . He said it was fabulous and sent Digby II to a happy frenzy”

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(Nelson) - Posted 1 year ago

“My puppy absolutely loved the cake that was bought for him.”

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(Nelson) - Posted 1 year ago

“I used postman pooch last year for my dogs 4th birthday, it was brill, so used them again this year, ordered a birthday box and a cake, cake was £13, received the box, never received the cake, have asked for a refund 3 times via e Mail, no reply or refund, very disappointed”

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Posted 1 year ago

Hi Rebecca, I’m truly sorry to hear about your experience. After reviewing our support tickets, we couldn't find any support tickets related to this issue. However, we want to make this right for you! Please reach out to us at support@postmanpooch.zendesk.com, and our customer service team will be happy to assist with a refund or replacement. Thank you for bringing this to our attention. Postman Pooch

Posted 1 year ago

“brilliant items and great service. they even threw in a freebie!! really pleased and will be ordering again.”

Postman Pooch 5 star review on 30th August 2024

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(Nelson) - Posted 1 year ago

“Always good”

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Posted 1 year ago

“Brilliant service and product”

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(Nelson) - Posted 1 year ago

“My dog really enjoyed the toys and treats he got in his birthday box”

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Posted 1 year ago

“Chose a few individual packets of treats. Delivered quickly and well packed. Great service!”

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Posted 1 year ago

“Great product !!!”

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Posted 1 year ago

“Excellent service!! Toys and parcel delivered really quickly and would absolutely use again:)”

Postman Pooch 5 star review on 25th August 2024

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Posted 1 year ago

“Lovely little box ❤️”

Postman Pooch 5 star review on 23rd August 2024

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Posted 1 year ago

“Great looking and tasting (apparently) cake - the first cake type treat that she’s ever wanted to eat! One very satisfied customer!”

Postman Pooch 5 star review on 22nd August 2024

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Posted 1 year ago

“Very pleased with the birthday box”

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Posted 1 year ago

“Our dog loves his birthday box with its assortment of treats and soft toys and delivery is always prompt. However this time we were disappointed as we received another dog’s birthday card. Fortunately our dog was oblivious (as he can’t read!!!!) but this would have been awkward if we had been sending this as a gift to another dog. Otherwise, the box was perfect.”

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Posted 1 year ago

“Excellent service and fantastic products, Willow agrees too 😁”

Postman Pooch 5 star review on 19th August 2024

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Posted 1 year ago

“Arrived on time, Dawnie loved the cake very much!”

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Posted 1 year ago

Postman Pooch is rated 4.8 based on 2,047 reviews