Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Postman Pooch 5 star review on 2nd May 2025

Sharron Finch

Postman Pooch 4 star review on 28th April 2025

Michelle Blake

Postman Pooch 5 star review on 23rd April 2025

Lorraine Mitcham

614

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery arrived on time. My 13 year old retriever was really excited when he saw the cake and gulped it within few minutes . He loved it! It was just so lovely watching him enjoy his delicious treat. Would buy this again!”

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Posted 2 weeks ago

Hi there, Thank you for the lovely review! We're so glad to hear that your retriever enjoyed his cake and that it brought you joy to watch him devour it. It makes our day to know that our treats bring so much happiness to your pup! We look forward to providing more delicious moments for you both in the future! Warm regards, Team Postman Pooch

Posted 1 week ago

“Speedy delivery, my dog enjoyed everything that was in the box. There was a missing biscuit which I emailed them about, I was told that I would be sent 2, but was sent 1. I dint mind as Meri enjoyed it, but doe what you say you will, ya know.”

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Posted 1 month ago

Hi Michelle, Thank you for your feedback! We're glad to hear that Meri enjoyed the goodies in the box. We appreciate your understanding regarding the missing biscuit and will certainly take your comments to heart to ensure we do better in the future. Wishing you and Meri many happy moments together! Warm regards, Team Postman Pooch

Posted 1 week ago

“The items in the birthday box really are lovely but not exactly as per the contents on the website. That is the only reason I didn’t give full marks. The dog popcorn was not included.”

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(Nelson) - Posted 2 months ago

Hi Louise, Really sorry about the missing popcorn! I’ve passed this on to our team, and it’s now being packed and sent out today for you. Thanks for your patience, and if there’s anything else I can help with, just let me know.

Posted 2 months ago

Hi Louise, Thank you for your feedback! We're delighted that you enjoyed the items in the birthday box, but we’re sorry to hear that the dog popcorn was missing. We strive for accuracy and will certainly take your comments into account to improve our offerings. If there's anything else we can do for you, please let us know! Best, The Postman Pooch Team

Posted 1 month ago

“Received a dog Easter egg which was unfortunately loose in the box so the foil had come off and the box was dented.”

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(Nelson) - Posted 2 months ago

Hi Susan, Thank you for taking the time to share your feedback with us! I’m sorry to hear that your dog Easter egg arrived a bit worse for wear. We always aim for our packages to arrive in perfect condition, so your comments are very helpful. If there's anything we can do to make this right, please reach out to us! We appreciate your support and hope your pup enjoys the treat! Best wishes, The Postman Pooch Team

Posted 1 month ago

“Quick delivery, well packaged and a nice array of things in the box.”

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(Nelson) - Posted 3 months ago

Hi Richard, Thank you for your great review! We're delighted to hear that you were pleased with the quick delivery and the packaging of your order. It's always our goal to provide a nice array of goodies for our furry friends. If you have any further questions or need assistance in the future, just let us know! Best, The Postman Pooch Team

Posted 1 month ago

“Pablo really enjoyed his toys and treats. He wasn't to keen on the hat :-( The antler is still going strong 24hrs later.”

Postman Pooch 4 star review on 6th March 2025

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(Nelson) - Posted 3 months ago

Hi Philip, Thank you for the great review! We're delighted to hear that Pablo loved his toys and treats. It's funny how some pups can be a bit picky about accessories like hats! We're thrilled the antler is holding up strong—it's one of our favorites too. If you need anything else for your furry friend, just let us know! Best, The Postman Pooch Team

Posted 1 month ago

“Cool gift xx”

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(Nelson) - Posted 4 months ago

Hi Teresa, Thank you for your lovely review! We're thrilled to hear that you found a cool gift with us. It means a lot to know our products are being enjoyed. If you need anything else, feel free to reach out! Best, The Postman Pooch Team

Posted 1 month ago

“Great products, quick delivery. Unfortunately, it was difficult to create it to send to another address as a gift, with a card with names of the dogs it was for and who it was from. I gave up in the end and had to notify the recipient separately and the card was blank. Otherwise it would have been a 5 star review.”

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(Nelson) - Posted 5 months ago

“Great products delivered quickly only issue was box was soaking wet delivered outside in the rain”

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(Nelson) - Posted 7 months ago

“Loved the gifts box,but only one disappointment, and that was the toy monkey it literally lasted 2 minutes till the puppy had the tail and then the stuffing in bits!”

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(Nelson) - Posted 7 months ago

“Our dog loves his birthday box with its assortment of treats and soft toys and delivery is always prompt. However this time we were disappointed as we received another dog’s birthday card. Fortunately our dog was oblivious (as he can’t read!!!!) but this would have been awkward if we had been sending this as a gift to another dog. Otherwise, the box was perfect.”

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Posted 9 months ago

“She loved it !!”

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Posted 11 months ago

“I hadn’t received my original parcel but they sent me a replacement with some added extras as an apology.”

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Posted 1 year ago

Hi Michelle, I am really sorry to hear this we will work to resolve this for you asap. I have checked our support tickets and I am unable to locate any email from you regarding this. Could you drop our support desk a quick email on support@postmanpooch.zendesk.com and we will get this rectified today for you. Thanks Postman Pooch

Posted 1 year ago

“Parcel was delivered on time and in good condition. A really nice idea and well presented. Loved by my dog. Just one of the biscuits I ordered was missing.”

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Posted 1 year ago

“Well packed and delivered quickly. Hugo’s birthday is next week so he hasn’t seen what’s in the box but as his human, I give it 10/10, he’ll probably give it 15/10 🐾”

Postman Pooch 4 star review on 28th March 2024

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Posted 1 year ago

“Such a lovely item. Shame it was late being delivered due to Royal Mail. Slinky really enjoyed his cake 😋”

Postman Pooch 4 star review on 12th March 2024

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Posted 1 year ago

“I didn't like those rabbits ears”

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Posted 1 year ago

“Great selection of doggie toys and treats. Bacon flavoured chew toy went down particularly well.m”

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Posted 1 year ago

“First time buying from here and was happy my dog loved the little doggy cake and his toothbrush toy and there was a cute birthday card too Would shop here again Thanks Lisa”

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Posted 1 year ago

“Great selection of chews. Sadly my furry friend wouldn't touch the rabbit ears and not sure which chew, but he ended up with very loose stools. So there's about 90% of the box left which I'm not risking finding out what's good or what's bad.”

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Posted 1 year ago

Postman Pooch is rated 4.8 based on 1,873 reviews