Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 1,947 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,947 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Postman Pooch 5 star review on 25th November 2025

Sasha G

Postman Pooch 5 star review on 26th October 2025

Bev Newton

Postman Pooch 5 star review on 11th October 2025

Kirsten Irvine

643

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The toy was open at the back so the squeaker could be seen and the cake was very dry . I won't purchase again I am sorry I really don't like leaving bad reviews but I could have got a proper labeled kong yoy and a cake made for cheaper .”

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Posted 2 weeks ago

Hi Kay, thanks for taking the time to leave a review. I’m sorry for any confusion - the product description does mention that there’s a Velcro opening on the back so the squeaker can be removed. Also these are proper KONG, we are an authorised seller of KONG. I hope this helps and thanks for taking the time to leave feedback.

Posted 2 weeks ago

“Petal loved her box, bouncing around the living room even before we opened the box. She was sad though that she only got 1 pigs ear (her absolute favouratist)”

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Posted 2 months ago

Hi S, Thank you so much for your lovely review! We’re over the moon to hear Petal was so excited about her box 🐾 It makes us so happy knowing she enjoyed the pig ear — though just to let you know, there’s only one in this box. If she’s a big fan, our Pick ’n’ Mix option lets you add as many as you like next time. We’d love to hear from you anytime with suggestions or ideas — give Petal a big cuddle from us! 💕 Warm regards, Team Little Chomper

Posted 2 months ago

“Thanks for the delivery”

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Posted 4 months ago

Hi Michelle, Thank you for your positive feedback! We're delighted that your delivery met your expectations. Your support means a lot to us, and we can't wait to assist you again in the future! Warm wishes, Team Postman Pooch

Posted 4 months ago

“The delivery arrived on time. My 13 year old retriever was really excited when he saw the cake and gulped it within few minutes . He loved it! It was just so lovely watching him enjoy his delicious treat. Would buy this again!”

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Posted 5 months ago

Hi there, Thank you for the lovely review! We're so glad to hear that your retriever enjoyed his cake and that it brought you joy to watch him devour it. It makes our day to know that our treats bring so much happiness to your pup! We look forward to providing more delicious moments for you both in the future! Warm regards, Team Postman Pooch

Posted 5 months ago

“Speedy delivery, my dog enjoyed everything that was in the box. There was a missing biscuit which I emailed them about, I was told that I would be sent 2, but was sent 1. I dint mind as Meri enjoyed it, but doe what you say you will, ya know.”

Postman Pooch 4 star review on 28th April 2025

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Posted 6 months ago

Hi Michelle, Thank you for your feedback! We're glad to hear that Meri enjoyed the goodies in the box. We appreciate your understanding regarding the missing biscuit and will certainly take your comments to heart to ensure we do better in the future. Wishing you and Meri many happy moments together! Warm regards, Team Postman Pooch

Posted 5 months ago

“The items in the birthday box really are lovely but not exactly as per the contents on the website. That is the only reason I didn’t give full marks. The dog popcorn was not included.”

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(Nelson) - Posted 7 months ago

Hi Louise, Really sorry about the missing popcorn! I’ve passed this on to our team, and it’s now being packed and sent out today for you. Thanks for your patience, and if there’s anything else I can help with, just let me know.

Posted 7 months ago

Hi Louise, Thank you for your feedback! We're delighted that you enjoyed the items in the birthday box, but we’re sorry to hear that the dog popcorn was missing. We strive for accuracy and will certainly take your comments into account to improve our offerings. If there's anything else we can do for you, please let us know! Best, The Postman Pooch Team

Posted 7 months ago

“Received a dog Easter egg which was unfortunately loose in the box so the foil had come off and the box was dented.”

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(Nelson) - Posted 8 months ago

Hi Susan, Thank you for taking the time to share your feedback with us! I’m sorry to hear that your dog Easter egg arrived a bit worse for wear. We always aim for our packages to arrive in perfect condition, so your comments are very helpful. If there's anything we can do to make this right, please reach out to us! We appreciate your support and hope your pup enjoys the treat! Best wishes, The Postman Pooch Team

Posted 7 months ago

“Quick delivery, well packaged and a nice array of things in the box.”

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(Nelson) - Posted 8 months ago

Hi Richard, Thank you for your great review! We're delighted to hear that you were pleased with the quick delivery and the packaging of your order. It's always our goal to provide a nice array of goodies for our furry friends. If you have any further questions or need assistance in the future, just let us know! Best, The Postman Pooch Team

Posted 7 months ago

“Pablo really enjoyed his toys and treats. He wasn't to keen on the hat :-( The antler is still going strong 24hrs later.”

Postman Pooch 4 star review on 6th March 2025

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(Nelson) - Posted 8 months ago

Hi Philip, Thank you for the great review! We're delighted to hear that Pablo loved his toys and treats. It's funny how some pups can be a bit picky about accessories like hats! We're thrilled the antler is holding up strong—it's one of our favorites too. If you need anything else for your furry friend, just let us know! Best, The Postman Pooch Team

Posted 7 months ago

“Cool gift xx”

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(Nelson) - Posted 9 months ago

Hi Teresa, Thank you for your lovely review! We're thrilled to hear that you found a cool gift with us. It means a lot to know our products are being enjoyed. If you need anything else, feel free to reach out! Best, The Postman Pooch Team

Posted 7 months ago

“Great products, quick delivery. Unfortunately, it was difficult to create it to send to another address as a gift, with a card with names of the dogs it was for and who it was from. I gave up in the end and had to notify the recipient separately and the card was blank. Otherwise it would have been a 5 star review.”

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(Nelson) - Posted 11 months ago

“Great products delivered quickly only issue was box was soaking wet delivered outside in the rain”

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(Nelson) - Posted 1 year ago

“Loved the gifts box,but only one disappointment, and that was the toy monkey it literally lasted 2 minutes till the puppy had the tail and then the stuffing in bits!”

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(Nelson) - Posted 1 year ago

“Our dog loves his birthday box with its assortment of treats and soft toys and delivery is always prompt. However this time we were disappointed as we received another dog’s birthday card. Fortunately our dog was oblivious (as he can’t read!!!!) but this would have been awkward if we had been sending this as a gift to another dog. Otherwise, the box was perfect.”

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Posted 1 year ago

“She loved it !!”

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Posted 1 year ago

“I hadn’t received my original parcel but they sent me a replacement with some added extras as an apology.”

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Posted 1 year ago

Hi Michelle, I am really sorry to hear this we will work to resolve this for you asap. I have checked our support tickets and I am unable to locate any email from you regarding this. Could you drop our support desk a quick email on support@postmanpooch.zendesk.com and we will get this rectified today for you. Thanks Postman Pooch

Posted 1 year ago

“Parcel was delivered on time and in good condition. A really nice idea and well presented. Loved by my dog. Just one of the biscuits I ordered was missing.”

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Posted 1 year ago

“Well packed and delivered quickly. Hugo’s birthday is next week so he hasn’t seen what’s in the box but as his human, I give it 10/10, he’ll probably give it 15/10 🐾”

Postman Pooch 4 star review on 28th March 2024

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Posted 1 year ago

“Such a lovely item. Shame it was late being delivered due to Royal Mail. Slinky really enjoyed his cake 😋”

Postman Pooch 4 star review on 12th March 2024

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Posted 1 year ago

“I didn't like those rabbits ears”

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Posted 1 year ago

Postman Pooch is rated 4.8 based on 1,947 reviews