Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 1,968 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Postman Pooch 5 star review on 23rd December 2025

645

Anonymous

Anonymous // 01/01/2019

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“Wilbur is very excited about his Santa gift - he can’t wait to open it and has already tried to get in! 🙈 Love these boxes- great gifts for dogs!”

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Posted 10 hours ago

“Dogs love the treats. Thevarrive quickly and are great value for money.”

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Posted 2 days ago

“Great product ans super price I have 3 very happy dogs”

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Posted 2 days ago

“Order has not been delivered . Postman porch has not replied to my enquiry Is this a scam company or one unable to provide stock with appalling customer service”

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Posted 3 days ago

Hi David, thanks for your feedback. We've not had anything from you in our support as I have just checked now. We also did send out an email which was sent to you explaining of delays with parcels due to how busy it was, of which we explained if you hadn't received your parcel yet and it was urgent to reply to the email. Again still no communication from yourself. This is literally the first we have heard of your parcel not arriving, however want to get this parcel to you asap in time for Christmas, here is your tracking link reference for royal mail which we sent you on posting the parcel (YT051634798GB) if there are any further issues please contact us on our support email support@postmanpooch.co.uk

Posted 2 days ago

“Very pleased with my hamper looks lovely an can’t wait to see my little Boris face Christmas morning when he opens it”

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Posted 3 days ago

“I've nothing but brilliant service from Postman Pooch, from the cakes to the Goodie boxes they've been great value. I send these to my "God-dogs" in the UK (I'm in Australia) I love to spoil them on their Birthdays and Christmas. This is a brilliant site. I love being able to access it!”

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Posted 5 days ago

“Excellent gift as an extra special present to give to your dog. Very well presented and packaged. Cannot wait for my dog to receive his Christmas gift box and gorgeous gifts and biscuits.”

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Posted 5 days ago

“Lovely selection of items really well packaged”

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Posted 5 days ago

“I ordered my products on 4/12/25. They stated a 4 day delivery. It's now 18/12 and my order has not arrived. I've written to the company twice and have had no reply. However, they've had the nerve to write to me suggesting that I place another order! I will never order anything from this company again. I can't comment on the quality of the products as they haven't arrived.”

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Posted 5 days ago

“Great quality and a nice selection. Shipped swiftly. Highly recommended.”

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Posted 5 days ago

“Absolutely loved all the items I brought as Christmas presents for my daughters two dogs. Communication about the delays in sending the parcel could have been a bit better but I appreciate that this is difficult for a small business at this time of year. It won't put me off buying from them again.”

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Posted 6 days ago

“Was really impressed with the customer service. There was an issue with the original order that was beyond their control but they still ensured that my order was delivered. Would recommend.”

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Posted 1 week ago

“great quality”

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Posted 1 week ago

“I was totally dissapointed with both the shocking delivery and the contents shortage of my order as fully described to you in my e-mail, with photographs, sent to your support e-mail address on Saturday 6th December. Having not received any reply to that e-mail I am further dissapointed to now be asked to write a review. Alan Cranch. (order #10268 )”

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Posted 2 weeks ago

Hi Alan, thanks for your feedback. Sorry to hear about this experience. I have checked and there is nothing been raised in our support system regarding your order. If you can reach out to us on support@postmanpooch.co.uk we will get this rectified for you.

Posted 1 week ago

“Ordered a birthday cake and some dog doughnuts can highly recommend the dogs loved them all. Great quality and reasonably priced. I Will definitely be ordering another one again next year.”

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Posted 2 weeks ago

“Very fast delivery, my boy is loving his stash of sweeties. Thank you”

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Posted 2 weeks ago

“I ordered some items for my grand dog and my neice and nephew dogs for Christmas. I hope they will like them.”

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Posted 2 weeks ago

“My jack Russell recognised the box, took it from the first cupboard - which was my mistake because a ground level cupboard was a rookie error. I took the box and put it on top of my drier which is on the washer, he sat on one of the kitchen chairs and stared at it, so I had to put it in the cupboard over the fridge that I need steps to get into. He cried for about an hour - so I can say he very much likes their boxes”

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Posted 3 weeks ago

“Found this company on Facebook and couldn’t wait to build a Christmas box for our dog. Great choice of treats and toys, at a reasonable price too.”

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Posted 3 weeks ago

“Penny relished her birthday treat and made the most of the occasion.”

Postman Pooch 5 star review on 29th November 2025

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Posted 3 weeks ago

Postman Pooch is rated 4.8 based on 1,968 reviews