Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 2,075 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 2,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

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Postman Pooch 5 star review on 20th August 2026

678

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top quality good great price and speedy delivery”

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Posted 11 hours ago

“Really good quality product. My dog is always playing with it”

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Posted 11 hours ago

“Aways happy with the bits Nd piece”

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Posted 5 days ago

“Great service, took my dogs allergies into consideration, fantastic product and good price..Very happy Dobbie 😊”

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Posted 6 days ago

“Royal mail aren't very good with the delivery, but I got a birthday box for my furry nephew and it was great!!”

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Posted 1 week ago

“Really good experience with Postman Pooch. The order arrived exactly as placed, and when I stupidly queried something that turned out to be my own mistake, Emily was really helpful and explained it quickly and politely. Great customer service and I’d happily order again.”

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Posted 1 week ago

“I ordered cake and it looks exactly as in the photo shown in the website. I also ordered toys treats and everything was well packed. I liked the way how everything was delivered right on time.”

Postman Pooch 5 star review on 3rd October 2026

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Posted 2 weeks ago

“Hades absolutely loved his box and items”

Postman Pooch 5 star review on 1st October 2026

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Posted 2 weeks ago

“Excellent Service We’ve shopped with Postman Pooch before and we will shop with Postman Pooch again. Despite forgetting to add our dogs’s name to a personalised item we were both phoned and emailed to remind us before the item was sent. Great care was taken to make sure we were happy. There aren’t many businesses as good as these today. It was a pleasure to buy from them and we will be back. Thanks everybody especially Helen Five star Service.”

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Posted 2 weeks ago

“My girls look forward to their natural treats every morning. We have tried lots of companies but postman pooch has been the best in quality. They notified me via text when there was going to be a delay in my subscription and when to expect the product. I can't fault the service or the goods. Thank you.”

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Posted 1 month ago

“Very impressed with assortment and pricing. Delivered promptly”

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Posted 1 month ago

“Great stuff dogs loved everything good customer service aswell”

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Posted 1 month ago

“Very disappointed overall. Arrived three days late so missed my dogs birthday. The birthday cup cakes are made with unhealthy ingredients I would not give my dog: sugar and salt top ingredients. For the price I spent £35.95 for three cupcakes, a squeaky ball, one candle and a few biscuits so terrible value overall. Would not recommend or buy again.”

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Posted 1 month ago

“Excellent I love this service I use for my dog’s Birthday and Christmas - great selection of gifts and treats”

Postman Pooch 5 star review on 27th August 2026

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Posted 1 month ago

“Such amazing customer service! Emily and Chloe went above and beyond.”

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Posted 1 month ago

Hi Amy, Thank you so much for the fantastic 5-star review! We’re thrilled Emily and Chloe went above and beyond. Warm woofs, Team Postman Pooch

Posted 1 month ago

“My dogs feel very happy when they have their treats from Postman Pooch :)”

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Posted 1 month ago

Hi G, Thank you for the lovely 5-star review! We’re so glad your dogs are happy with the treats. Warm woofs, Team Postman Pooch

Posted 1 month ago

“Not overly impressed to be honest. I ordered an item on a Saturday and paid for 24 hour delivery - accepting that this would mean I would receive it Tuesday. I did not receive the item until Wednesday. When I contacted them to ask what the issue was prior to it arriving, I was told that they process orders on working days (which I took in to account when ordering). After explaining what I already knew, I was then told the courier didn't pick up the orders on time so missed a day. I was not offered the postage back or any kind of recompence. So they were all to happy to take the higher delivery cost and not offer that service. Will look elsewhere as customer service is everything.”

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Posted 1 month ago

Hi Ricky, Thank you for your review. We’re sorry to hear that you were disappointed with the delivery time, but we would like to clarify the timeline for future customers reading this. Your order was placed on Saturday, when we are closed. As clearly outlined on our website, orders are processed and dispatched on working days (Monday–Friday), so your order was dispatched on Monday, the first available working day. The delivery service selected was Royal Mail Tracked 24, which has an expected delivery timeframe of 1–2 working days from dispatch. Your parcel was delivered on Wednesday, two working days after it was dispatched and therefore within the stated delivery timeframe. We completely understand that you had hoped to receive the parcel on Tuesday, but unfortunately Tracked 24 is not a guaranteed next-day service. As the order was processed on the first available working day and delivered within the advertised 1–2 working day timeframe, there was no delivery charge to refund. We always want customers to have a positive experience with Postman Pooch, but in this instance the order was processed and delivered within the timescales advertised on our website. Thanks Postman Pooch

Posted 1 month ago

“Really happy with my first treat box from Postman Pooch the box was full of goodies which my three dogs were very excited to try. Good value for money and my box arrived quickly will definately be ordering again!”

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Posted 2 months ago

Hi Vanessa, Thank you so much for the 5-star review! We’re really glad your first treat box was full of goodies and that your three dogs were excited to try them. Great to hear you found it good value and that it arrived quickly. Warm woofs, Team Postman Pooch

Posted 1 month ago

“Loved the birthday cake for our dog and he gobbled it up!! Great customer service and communication when our order was slightly delayed.”

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Posted 2 months ago

Hi Gurpreet, Thank you for the wonderful 5-star review! We’re delighted your dog enjoyed the birthday cake and that our communication helped when the order was delayed. Warm woofs, Team Postman Pooch

Posted 1 month ago

“Really lovely product, I bought my fur baby a 1st Birthday Box , I've had a look inside as it's not her birthday yet but everything looks lovely.”

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Posted 2 months ago

Hi Mr, Thank you for the lovely 5-star review! We’re so glad you think the Birthday Box looks lovely and that you’re excited to share it with your fur baby. Warm woofs, Team Postman Pooch

Posted 1 month ago

Postman Pooch is rated 4.8 based on 2,075 reviews