“Highly recommend Postman Pooch, the customer service is exceptional and the Birthday box for my dog is lovely, nicely packaged with lots of treats. Such a unique gift! I will definitely be placing more orders thank you Postman Pooch”
“Really pleased with the product and the parcel arrived on time as stated. The owner and pooch were thrilled and the dog loves her new monkey toy. Quality items and well wrapped too. I also like that you can address it to the dog in question!
A couple of things that might be helpful going forward.
1) An area on the website where I could personalise the card would be really useful, with a preview of what the card will say and look like. I was unsure if the dog would be receiving a birthday card (it was a get well gift) and also the owner didn't know it was from me when they received it as my name wasn’t on it anywhere.
2) if the parcels are tracked that would be useful however I understand if they are sent first or second class this isn’t possible.
3) the website operation is not that smooth when building a box. Where there are multiple choices (for example the calm biscuits) the window doesn’t close after you’ve added to basket. So I ended up adding 5 to basket thinking I hadn’t pressed it properly. Once in the basket I couldn’t see an option to edit the quantity so had to delete it and start again.
It’s a top quality product and an excellent idea. Our recipient absolutely loved it and I was so pleased it arrived the day after ordering. With a few minor tweaks this would be a very satisfied customer. Thank you Postman Pooch!”
“My friend who I sent the gift to seemed happy and pleased with the gift, however my only criticism is that my name wasn’t anywhere on the order, so my friend had no idea who had sent it and had to text different people to try and find out!”
“I recently bought a gift for my sisters new puppy. Im so glad I went with a smaller independent retailer; it arrived really promptly, well packaged and with a hand-written card. I would definitely recommend.”
“Loved the idea of the box and Bronte enjoyed opening it! Would purchase again and try out other boxes.
4 stars as option for large/giant breed not available but will order a pick your own box to try. One happy customer and one happy puppy.”
“I bought a get well soon gift box for my sisters dog as she had been a little poorly and had to have an operation. After a stressful and upsetting few days it bought a smile to my sisters face when receiving the gifts. Great quality gifts and quick delivery. Would definitely recommend.”