Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 2,061 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 2,061 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

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Postman Pooch 5 star review on 20th August 2026

678

Anonymous

Anonymous // 01/01/2019

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“Such amazing customer service! Emily and Chloe went above and beyond.”

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Posted 20 hours ago

Hi Amy, Thank you so much for the fantastic 5-star review! We’re thrilled Emily and Chloe went above and beyond. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“My dogs feel very happy when they have their treats from Postman Pooch :)”

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Posted 21 hours ago

Hi G, Thank you for the lovely 5-star review! We’re so glad your dogs are happy with the treats. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Not overly impressed to be honest. I ordered an item on a Saturday and paid for 24 hour delivery - accepting that this would mean I would receive it Tuesday. I did not receive the item until Wednesday. When I contacted them to ask what the issue was prior to it arriving, I was told that they process orders on working days (which I took in to account when ordering). After explaining what I already knew, I was then told the courier didn't pick up the orders on time so missed a day. I was not offered the postage back or any kind of recompence. So they were all to happy to take the higher delivery cost and not offer that service. Will look elsewhere as customer service is everything.”

Helpful Report

Posted 22 hours ago

Hi Ricky, Thank you for your review. We’re sorry to hear that you were disappointed with the delivery time, but we would like to clarify the timeline for future customers reading this. Your order was placed on Saturday, when we are closed. As clearly outlined on our website, orders are processed and dispatched on working days (Monday–Friday), so your order was dispatched on Monday, the first available working day. The delivery service selected was Royal Mail Tracked 24, which has an expected delivery timeframe of 1–2 working days from dispatch. Your parcel was delivered on Wednesday, two working days after it was dispatched and therefore within the stated delivery timeframe. We completely understand that you had hoped to receive the parcel on Tuesday, but unfortunately Tracked 24 is not a guaranteed next-day service. As the order was processed on the first available working day and delivered within the advertised 1–2 working day timeframe, there was no delivery charge to refund. We always want customers to have a positive experience with Postman Pooch, but in this instance the order was processed and delivered within the timescales advertised on our website. Thanks Postman Pooch

Posted 16 hours ago

“Really happy with my first treat box from Postman Pooch the box was full of goodies which my three dogs were very excited to try. Good value for money and my box arrived quickly will definately be ordering again!”

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Posted 5 days ago

Hi Vanessa, Thank you so much for the 5-star review! We’re really glad your first treat box was full of goodies and that your three dogs were excited to try them. Great to hear you found it good value and that it arrived quickly. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Loved the birthday cake for our dog and he gobbled it up!! Great customer service and communication when our order was slightly delayed.”

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Posted 6 days ago

Hi Gurpreet, Thank you for the wonderful 5-star review! We’re delighted your dog enjoyed the birthday cake and that our communication helped when the order was delayed. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Really lovely product, I bought my fur baby a 1st Birthday Box , I've had a look inside as it's not her birthday yet but everything looks lovely.”

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Posted 1 week ago

Hi Mr, Thank you for the lovely 5-star review! We’re so glad you think the Birthday Box looks lovely and that you’re excited to share it with your fur baby. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Ordered the Kong Toy birthday box with a couple of additions. Was contacted by Helen via text the next day very apologetic that there were some items out of stock, but that she’d source replacements. This was arranged and shipped same day. Great service, and Kilo loved his treats on his 6th birthday!”

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Posted 1 week ago

Hi Danielle, Thank you for the wonderful 5-star review. We’re glad Helen could arrange replacements and that Kilo enjoyed his treats on his 6th birthday. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Great box of treats- Jet was very excited”

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Posted 1 week ago

Hi Elizabeth, Thank you for the 5-star review! We’re so glad Jet was excited by the box of treats. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Great product and even better customer service! Maverick really enjoyed his Birthday Box and it arrived quite quickly.”

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Posted 2 weeks ago

Hi John-Paul, Thank you so much for the 5-star review! We’re thrilled Maverick enjoyed the Birthday Box and that it arrived quickly. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Always delivered quickly my 2 dachshund love the treats”

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Posted 2 weeks ago

Hi Julie, Thank you for the fabulous 5-star review! We’re so glad your two dachshunds love the treats and that delivery is quick. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Good price. Arrived promptly and was well packaged. Most importantly both my dogs love it (lab & border terrier)”

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Posted 2 weeks ago

Hi Sally, Thank you for the fantastic 5-star review! We’re glad it arrived promptly, was well packaged, and that both your dogs love it. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Best cake ever!!!! Looking amazing and tasting delicious!!!! My boy and his friends enjoy the cake!!! I will be ordering every year from here 🖤”

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Posted 2 weeks ago

Hi Elizabeth, Thank you so much for the fabulous 5-star review! We’re thrilled the cake looked amazing and tasted delicious, and that your boy and his friends enjoyed it. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Lovely box for my birthday girl Pearl and it made our day seeing her so excited opening it ❤️”

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Posted 3 weeks ago

Hi Audrey, Thank you for the lovely 5-star review! We’re so happy Pearl enjoyed her box and that it made your day. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“An amazing place to order birthday boxes, our Ziggy loves them & my parents dog too. Have ordered quite a few, selection & discounts fab. They are so excited when opening them, the card, cake & hat brill! Maybe order a little earlier than planned, that’s Royal Mail though.”

Postman Pooch 5 star review on 2nd August 2026

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Posted 3 weeks ago

Hi there, Thank you so much for the lovely 5-star review! We’re thrilled Ziggy (and your parents’ dog) love the boxes, and that you enjoy the selection, discounts, and the card, cake, and hat. We appreciate the heads up about timing with Royal Mail. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Great product”

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Posted 3 weeks ago

Hi Margaret, Thank you for the 5-star review! We’re glad you think it’s a great product. Warm woofs, Team Postman Pooch

Posted 16 hours ago

“What a wonderful present for my grand-dog. Great customer service and delivery. Would recommend for your fur babies”

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Posted 3 weeks ago

Hi HS, Thank you for the wonderful 5-star review! We’re thrilled you loved the present for your grand-dog and that our customer service and delivery met your expectations. Much appreciated! Warm woofs, Team Postman Pooch

Posted 16 hours ago

“Great company. Good service. Good postage”

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Posted 4 weeks ago

Hi Sinead, Thank you for the 5-star review! We’re glad you had a great experience with us—great service and good postage. Warm regards, Team Postman Pooch

Posted 16 hours ago

“Postman Pooch delievered, literally. We got lovely cake for our good boy Bingo. Communicating with Helen from the team, was great. Helped us make sure the photo worked well, and assured us along the way. Best of all, the cake arrived on tiome for our doggie birthday party, and he loved his cake. Will be ordering again on those special occasions.”

Helpful Report

Posted 1 month ago

Hi Patrick, Thank you so much for the fantastic 5-star review! We’re thrilled Bingo enjoyed the cake, and that Helen could help with the photo and timing. Great to hear it arrived on time for the birthday and that you’ll be ordering again for special occasions. Warm woofs, Team Postman Pooch

Posted 4 weeks ago

“Haven't bought for a while,but still good quality products ,fast delivery+ use Royal Mail,great.”

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Posted 1 month ago

Hi there, Thank you for the fantastic 5-star review! We’re glad the quality remains high and that you’ve had fast delivery with Royal Mail. Kind regards, Team Postman Pooch

Posted 4 weeks ago

“Personalised birthday cake for a dogs , My dogs birthday , born in my bedroom. I own 7 . 4 generations.my girls 3rd birthday was extra special with this cake . They enjoyed it. So did the other dogs . It was nice and fresh and I like the fact it had their picture on it.”

Postman Pooch 5 star review on 16th July 2026

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Posted 1 month ago

Hi Claire, Thank you so much for the fantastic 5-star review! We're thrilled the personalised birthday cake made your dog's celebration extra special and that they all enjoyed it, especially loving the picture on the cake. Warm woofs, Team Postman Pooch

Posted 4 weeks ago

Postman Pooch is rated 4.8 based on 2,061 reviews