Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 2,066 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Postman Pooch 5 star review on 20th August 2026

678

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not overly impressed to be honest. I ordered an item on a Saturday and paid for 24 hour delivery - accepting that this would mean I would receive it Tuesday. I did not receive the item until Wednesday. When I contacted them to ask what the issue was prior to it arriving, I was told that they process orders on working days (which I took in to account when ordering). After explaining what I already knew, I was then told the courier didn't pick up the orders on time so missed a day. I was not offered the postage back or any kind of recompence. So they were all to happy to take the higher delivery cost and not offer that service. Will look elsewhere as customer service is everything.”

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Posted 4 weeks ago

Hi Ricky, Thank you for your review. We’re sorry to hear that you were disappointed with the delivery time, but we would like to clarify the timeline for future customers reading this. Your order was placed on Saturday, when we are closed. As clearly outlined on our website, orders are processed and dispatched on working days (Monday–Friday), so your order was dispatched on Monday, the first available working day. The delivery service selected was Royal Mail Tracked 24, which has an expected delivery timeframe of 1–2 working days from dispatch. Your parcel was delivered on Wednesday, two working days after it was dispatched and therefore within the stated delivery timeframe. We completely understand that you had hoped to receive the parcel on Tuesday, but unfortunately Tracked 24 is not a guaranteed next-day service. As the order was processed on the first available working day and delivered within the advertised 1–2 working day timeframe, there was no delivery charge to refund. We always want customers to have a positive experience with Postman Pooch, but in this instance the order was processed and delivered within the timescales advertised on our website. Thanks Postman Pooch

Posted 4 weeks ago

“I really wanted to love this company as I’m always keen to support small businesses, especially for dog treats. Unfortunately, my experience wasn’t great. The delivery was very slow, and when the order didn’t arrive as expected, the response to my email query also took quite a while (which may not entirely have been their fault, but it was still frustrating). On top of that, the product itself didn’t feel like great value for the money. I genuinely wanted to support them, but overall the experience was disappointing.”

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Posted 7 months ago

Hi Holly, thanks for sharing your experience. We’re truly sorry the delivery was slow and our response wasn’t timely, and that you didn’t feel you received good value. That isn’t what we aim for. If you’d like, please reply with your order number and the email used at purchase, and we’ll look into what happened and make it right as quickly as possible. Kind regards, Team Postman Pooch

Posted 5 months ago

“A disappointment this time around. Half of my order went to the correct place as a gift and the other half came to me when it should have all been sent to the recipients of the gifts. Also the personalised bow ties I ordered for three dogs were not personalised, so all in all disappointing I'm afraid.”

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Posted 8 months ago

Hi Amanda, thanks for your review. I have had our team look into this and the order you placed, was sent to one address, the address you added to the order. Might i add this was ordered the day before christmas eve, and we got it to you for the 27th which is pretty good going we think for a small bussiness at christmas time. Also the bow ties don't ever claim to be personalised, we dont claim this anywhere on the website please see the link here to the bow tie you bought https://postmanpooch.co.uk/products/christmas-dog-bow-tie-tartan Thanks Postman Pooch

Posted 5 months ago

“I was very disappointed with my purchase for the price. Lots of sales leaflets. Not so many toys etc.”

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Posted 8 months ago

Hi Ann, thanks for your review. I am not sure what you were expecting us to send? You ordered a Home Abone box that includes 2 toys 2 treats and a festive bow tie. We sent this exactly. If you wanted more toys and treats we have other festive boxes you could have picked from. Next time if you need a little help reach out to us and we can help you find a perfect gift that is more suitable. Thanks Postman Pooch

Posted 5 months ago

“I was totally dissapointed with both the shocking delivery and the contents shortage of my order as fully described to you in my e-mail, with photographs, sent to your support e-mail address on Saturday 6th December. Having not received any reply to that e-mail I am further dissapointed to now be asked to write a review. Alan Cranch. (order #10268 )”

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Posted 9 months ago

Hi Alan, thanks for your feedback. Sorry to hear about this experience. I have checked and there is nothing been raised in our support system regarding your order. If you can reach out to us on support@postmanpooch.co.uk we will get this rectified for you.

Posted 9 months ago

“Not really worth the money, was disappointed”

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(Nelson) - Posted 2 years ago

“I used postman pooch last year for my dogs 4th birthday, it was brill, so used them again this year, ordered a birthday box and a cake, cake was £13, received the box, never received the cake, have asked for a refund 3 times via e Mail, no reply or refund, very disappointed”

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Posted 2 years ago

Hi Rebecca, I’m truly sorry to hear about your experience. After reviewing our support tickets, we couldn't find any support tickets related to this issue. However, we want to make this right for you! Please reach out to us at support@postmanpooch.zendesk.com, and our customer service team will be happy to assist with a refund or replacement. Thank you for bringing this to our attention. Postman Pooch

Posted 2 years ago

“Although I was happy with the items I purchased, one birthday cake was missing. I have emailed three times and tried to make contact to ask for a refund for the missing item and had zero response. What I received was good but customer service is appealing and its put me off ordering again or recommending to anyone else. Pretty disappointing with the lack of communication. I even sent them an Instagram message. I hope they sort out their customer service.”

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Posted 2 years ago

Hello Ashleigh, Thank you for sharing your feedback with us. I apologize for the inconvenience caused by the missing cake from your order. Upon reviewing our support ticketing system, we did not find any record of this issue being reported. We are committed to resolving this matter promptly for you. Please feel free to reach out to us at support@postmanpooch.zendesk.com with your order number. Once we receive your email, we will proceed with issuing a refund for the missing cake without delay. We appreciate your understanding and look forward to resolving this issue to your satisfaction. Best regards, Customer Support Team Postman Pooch

Posted 2 years ago

“Expensive for what it was. I was expecting better. Not very big it was just okay”

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Posted 2 years ago

“Great box but the toy that was included didn’t last 5 minutes”

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Posted 2 years ago

“Gift card not included in order. Really disappointed.”

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Posted 3 years ago

“Unfortunately we have been very disappointed with our purchase as it arrived with the cake broken and the decorations around it falling or fallen off. We ended up not using it as too close to the day we needed to use it to return and it wasn't how we wanted it and so it has not been used. Ended up making a cake ourselves which we should have done in the first place as cheaper and bigger!”

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Posted 3 years ago

Hi Jane, really sorry about this, unfortunately on occasions this happens in transit but we do try to prevent it by wrapping it well and also adding a fragile sticker to the box. If you had reached out to us and told customer service we could have sent a replacement or you could have returned the cake for a refund.

Posted 3 years ago

“I was disappointed as I paid 48hr postage on a cake for my baby girls birthday they turned up late”

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Posted 3 years ago

“Great idea but just not worth the money, very disappointed with the quality of the contents.”

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Posted 4 years ago

“The biscuits round the side fell off I was hoping the writing was all ready on the cake”

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Posted 4 years ago

Hi Louise, sorry to hear the bones fell off, if you had got in touch we could have sent you a replacement. Regarding the writing on the cake, we do specifically quote on the product page that it comes with an icing pen, so you can write your message own on the cake.

Posted 4 years ago

“Easy to order”

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Posted 4 years ago

“This was very hard, had to break it up for him as he couldn't do it”

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Posted 4 years ago

“Wasn’t very impressed with our box unfortunately. I ordered a big cake separately but that was placed in the box as an item. The only things that came were a paper party hat and a cup cake with a candle. Was very disappointed, no toys or anything?”

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Posted 5 years ago

“For the price you pay I wasn't impressed. The Iced Woofin was stale and so dry the dogs couldn't (and didn't want to ) eat it. The toy is okay but nothing to write home about and the card is basically just a card printed on a laser printer. He seemed to enjoy the I woof you biscuit and I haven't given hime the beer or popcorn yet but I know he likes popcorn so I'm sure he'll eat it”

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Posted 5 years ago

“Over priced for what u get for your money. Disappointed ☹️”

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Posted 6 years ago

Hi Amanada, hope you are well sorry you feel this way about our products. We do only sell premium brands with high quality ingredients. We are a small family run business and want all our customers to leave with happy pupstomers. Please email us on bark@postmanpooch.co.uk if there is anything we can do for you as we wouldn't want you to leave with a negative experience as this is not what we are all about. Thanks Postman Pooch

Posted 6 years ago

Postman Pooch is rated 4.8 based on 2,066 reviews