Postman Pooch Reviews

Name: Postman Pooch
Rating: 4.84

4.8 Rating 1,585 Reviews

97 %

of reviewers recommend Postman Pooch

4.8

Based on 1,585 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Postman Pooch 5 star review on 23rd April 2024

522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive for what it was. I was expecting better. Not very big it was just okay”

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Posted 4 months ago

“Great box but the toy that was included didn’t last 5 minutes”

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Posted 4 months ago

“Gift card not included in order. Really disappointed.”

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Posted 7 months ago

“Unfortunately we have been very disappointed with our purchase as it arrived with the cake broken and the decorations around it falling or fallen off. We ended up not using it as too close to the day we needed to use it to return and it wasn't how we wanted it and so it has not been used. Ended up making a cake ourselves which we should have done in the first place as cheaper and bigger!”

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Posted 8 months ago

Hi Jane, really sorry about this, unfortunately on occasions this happens in transit but we do try to prevent it by wrapping it well and also adding a fragile sticker to the box. If you had reached out to us and told customer service we could have sent a replacement or you could have returned the cake for a refund.

Posted 8 months ago

“I was disappointed as I paid 48hr postage on a cake for my baby girls birthday they turned up late”

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Posted 1 year ago

“Great idea but just not worth the money, very disappointed with the quality of the contents.”

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Posted 1 year ago

“The biscuits round the side fell off I was hoping the writing was all ready on the cake”

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Posted 1 year ago

Hi Louise, sorry to hear the bones fell off, if you had got in touch we could have sent you a replacement. Regarding the writing on the cake, we do specifically quote on the product page that it comes with an icing pen, so you can write your message own on the cake.

Posted 1 year ago

“Easy to order”

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Posted 1 year ago

“This was very hard, had to break it up for him as he couldn't do it”

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Posted 2 years ago

“Wasn’t very impressed with our box unfortunately. I ordered a big cake separately but that was placed in the box as an item. The only things that came were a paper party hat and a cup cake with a candle. Was very disappointed, no toys or anything?”

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Posted 2 years ago

“For the price you pay I wasn't impressed. The Iced Woofin was stale and so dry the dogs couldn't (and didn't want to ) eat it. The toy is okay but nothing to write home about and the card is basically just a card printed on a laser printer. He seemed to enjoy the I woof you biscuit and I haven't given hime the beer or popcorn yet but I know he likes popcorn so I'm sure he'll eat it”

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Posted 3 years ago

“Over priced for what u get for your money. Disappointed ☹️”

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Posted 4 years ago

Hi Amanada, hope you are well sorry you feel this way about our products. We do only sell premium brands with high quality ingredients. We are a small family run business and want all our customers to leave with happy pupstomers. Please email us on bark@postmanpooch.co.uk if there is anything we can do for you as we wouldn't want you to leave with a negative experience as this is not what we are all about. Thanks Postman Pooch

Posted 4 years ago

“Very expensive for what we received. The cake was tiny and not worth the money I spent on it. It also turned up with the biscuits around the outside broken. It was a birthday cake and we received a birthday card for Jasper yet the cake had "Happy Christmas" ribbon around it.”

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Posted 4 years ago

Hi Gayle, thanks for your review and sorry to hear you found us expensive, we are very competitive on price with our Birthday cakes we also offer free shipping which other companies don't. With regards to the broken biscuits we stick fragile stickers on every cake but sometimes in transit cakes still do get damaged, the merry Christmas banner will have been a mistake on our behalf with it being a very busy time of year so I apologise for that. If you would like to drop us an email we can offer you a partial refund on the cake or a full replacement.

Posted 4 years ago

Postman Pooch is rated 4.8 based on 1,585 reviews