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Postman Pooch Reviews

4.8 Rating 1,585 Reviews

97 %

of reviewers recommend Postman Pooch

Company Reviews

Product Reviews

4.8

Based on 1,585 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Postman Pooch 5 star review on 23rd April 2024

Postman Pooch 5 star review on 22nd April 2024

Postman Pooch 5 star review on 18th April 2024

Postman Pooch 5 star review on 17th April 2024

Postman Pooch 5 star review on 17th April 2024

Postman Pooch 5 star review on 29th March 2024

Postman Pooch 5 star review on 29th March 2024

522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased with the items I received but, unfortunately like other reviewers, an item was missing from my delivery. I immediately emailed the company as it was still four working days until pooch’s birthday but six days later still no acknowledgment/ reply and birthday been and gone.”

Posted 4 months ago

“I never got a confirmation email from the company just a tracking number from the royal mail. When i messaged the company i never got an answer back”

Posted 4 months ago

“Nice idea i guess! It looks nice for pictures on your dogs birthday, but that's about it really No clear ingredients on the website, is it for humans or gor dogs ? Tried it and the top bit taste like chocolate Also the main base is very dry Also picture print looks cheap and so thin as barely wet it and you risk ruining it , colors also bland Nice presentation with bones around the cake and the bow don't get me wrong Totally overpriced though Best thing is probably the threats that we got extra , the pooch loved it Again nice for a picture but worthwhile it ?? Probs not But something different i guess”

Posted 4 months ago

“The delivery was fast, but the cake was rock hard, I know it said "crunchy" on the box, but my dog really struggled to try and eat some of it. Threw it away, will remember not to order "crunchy" next time.”

Posted 5 months ago

“Sizes of cakes are not mentioned in the description, £25.00 for the size of a Bakewell tart. Excellent communication and excellent service, my dog loved his cake unfortunately his friends couldn’t as it was so small. Please illustrate sizes of cakes in future and I will order again.”

Posted 9 months ago

“I didn’t get the exact cake I ordered I got a random one with pink on it.”

Posted 1 year ago

Hi Deborah, I've just checked your order and the cake you received is the exact same cake, the colour of the bones have just changed colour we're due to update the website this week. Other than the bone colour though it is the same cake. Sorry about that though if you email us on support@postmanpooch.zendesk.com we can give you a £5 voucher for this mishap. Hope Aiko had a great Birthday.

Posted 1 year ago

“The delivery was super quick But the items were much to be desired the cake was nice but the hat was just too small especially for a big dog, could I suggest that the hat gets an elasticated band to allow it to fit most if not all dogs other than that there was no other problems everything else was as great”

Posted 1 year ago

“Cake was lovely but did not receive the candle or icing pen with it which was disappointing as I couldn’t personalise with my dogs name”

Posted 1 year ago

Hi Caitlin, Really sorry about this, these come pre-packed from The Barking Bakery so they must have missed these out by human error. If you had got in touch we could have sent you out the missing items next day. When you next want to place an order if you reach out to us on support we can offer you a £5 off voucher.

Posted 1 year ago

“Arrived on time but card was missing !!”

Posted 1 year ago

“Was wrong order”

Posted 1 year ago

“Ordered 6 squeaky faceballs, was expecting one of each colour not all the same. Otherwise, happy enough”

Posted 1 year ago

“It was a lovely box overall. Just very disappointed that the peanut butter had such a short best before date (22/07/22) As there is no chance I am over treating my dogs just to get through it. The toys and cakes were received well by both of my doggies.”

Posted 1 year ago

“Sadly the toys were not strong enough for Milo our 4 year old staffie and were destroyed in 10 minutes”

Posted 1 year ago

Hi Jackie, thanks for the feedback. We do sell 2 tough Birthday boxes I'd say next time maybe try one of these as the toys are much tougher.

Posted 1 year ago

“A mixture of hit and miss on the various items purchased - mainly down to choice potentially. Delivery and service strong”

Posted 1 year ago

“I loved the toy and was super excited to give this to my daughters dog (Pug Cross/Spaniel) We have a bit of a competition on how long it will take him to destroy toys, as he manages to destroy even the hardiest. I thought this toy looked strong and it would take him a while. but it took him all of 10 minutes and I pulled it apart. Im sure other dogs wont do this. :)”

Posted 2 years ago

“Really sweet box, i should of gone for the harder toy box didnt like the beer unfortunately”

Posted 2 years ago

“Looked lovely, but Ralph would not eat it.. seemed very dry”

Posted 3 years ago

“Prompt delivery”

Posted 3 years ago

“My package order had a few missing items including the birthday hat and the popcorn which was a shame considering I ordered the pack for this reason. No email to state any of those items would be out of stock and to be replaced. Not only was it missing items one of the items had expired a few months back, which my dog had felt unwell after consuming afterwards. Response was quick and replacements with extra items was sent so was quick to rectify but sadly his birthday had passed so wasn't as perfect as I wanted it to be.”

Posted 6 years ago

Postman Pooch is rated 4.8 based on 1,585 reviews