Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 2 years ago

“Dean installed my new Pod Point yesterday afternoon. The installation process was excellent. He made a great job and explained everything he was doing throughout. 1st class job Dean. I wish I could say the same about getting to this day. The communication was very poor to firstly get a survey done (4 attempts) and secondly to book my installation (2 attempts). Numerous phone calls and e-mails were required - I was constantly chasing and spent hours waiting on the phone in queues to find out the status of my order. There appears to be a systems issue with Pod Point and poor communications compounded to make it a very disappointing experience. 10 out of 10 for the installation though.”

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Posted 2 years ago

“Excellent, online form completed on one day, installed the next”

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Posted 2 years ago

“Easily arranged with efficient service and installation by professional friendly engineer.”

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Posted 2 years ago

“Vey impressive. Booking installation is easy; it can take some time to complete the 'pre-installation' checklist if you want your pod point fitting inside the garage, but it's worth it to avoid any issues when they turn up. Comms was great from booking onwards. The installation engineer was on time, professional, efficient, and discussed preferred options to ensure that the installation and cabling was conveniently located for us, and not just the easiest option for him. Finished in about 2 hours, and the installation looks to have been carried out to a very high standard. Cleaned up after himself, and the pod point works perfectly so far. Great service.”

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Posted 2 years ago

“The Engineer (Craig) who carried out the installation was amazing but the website/portal for sending through details for the installation is awful. It says to send you as much information as possible but after 3 different attempts and several phone call when I was on hold for 40 minutes each time you told me that there is a size limit for this. WHY SAY TO SEND YOU AS MUCH INFO AS POSSIBLE IF YOUR WEB PORTAL CANT HANDLE IT!”

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Posted 2 years ago

“Overall the customer service from the Pod point help desk was just OK. Sometimes difficult to get through and not very proactive at responding to email. Once scheduled and assigned to installation engineer, installation on the day was great. The installer, Lewis Maslin, was fantastic. Turned up on time and completed the job quickly working in freezing cold conditions. Very neat and tidy installation, got it up and running, connected to Wi-Fi, and demonstrated working.”

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Posted 2 years ago

“Extremely fast delivery! Great service and easy to contact”

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Posted 2 years ago

“Simple to order. The installation date came through within two and a half weeks. The engineer was friendly, knowledgeable and a very nice chap - a real asset to Pod Point.”

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Posted 2 years ago

“The installation of my new Pod Point by Craig B was punctual, professional, friendly and tidy. Craig was careful and respectful of the property, and explained how to use my new charging point. He kindly set up the WiFi for me and guided me through the App settings. Would recommend 100% - many thanks!”

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Posted 2 years ago

“Terribly explained about extra payments and slow to reply. Installation on the day (think from Matt) was very good and took time to explain everything in detail.”

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Posted 2 years ago

“Very good installation.”

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Posted 2 years ago

“Install engineer was fantastic. Explained everthing and his installation spot on. Very clean, neat and tidy.”

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Posted 2 years ago

“Steven was polite efficient cleaned up after him and helpful”

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Posted 2 years ago

“Questionnaire availability was ignored, and had to repeat installation availability twice. There was supposed to be white trunking for the visible internal cable, but this is a thick black cable running along the inside. The installer was not polite, very blunt and slightly intimidating. This made it difficult to ask any questions on the day. He did not tidy up after and there was brick dust all around to clean.”

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Posted 2 years ago

“Quck efficient installation.”

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Posted 2 years ago

“Jen in the installation scheduling team and Dean the installer were both excellent. Both should be recognised for outstanding customer support. Prior to working with them wasn’t as good. Took a long time after placing the order for someone from Pod Point to contact me. Please work on that as the rest of the service was great.”

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Posted 2 years ago

“Very clean and tidy installation”

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Posted 2 years ago

“The guy was very knowledgeable, open and looked to over come difficulties. very good worl”

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Posted 2 years ago

“Excellent experience”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews