Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

Visit Website

Write Your review

Tell us how Pod made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still need to know which supplier is most economical or Tariff for PODPOINT.. The Engineer was superb 10 . Let customers know you provide a service to survey when it’s a complicated house design . Other than that please send me info on who is the best Provider for PODPOINT. Any close chargers which are free”

Helpful Report

Posted 2 years ago

“Ste was on time, friendly, professional and very helpful. All good.”

Helpful Report

Posted 2 years ago

“Once I decided to order from Pod Point I was kept fully informed at each stage of the process. After submitting the information they required they very quickly organised a date for installation. In the event, they had an engineer who had become available and that brought the installation forward by four days. Mark, the installer arrived bang on time. He gave good advice about best place to put the charger and went about the installation very diligently. A very tidy worker and he explained everything to me in a very friendly and informative manner. Altogether a pleasant experience.”

Helpful Report

Posted 2 years ago

“Very polite engineer. Professional all the way very pleased with the install”

Helpful Report

Posted 2 years ago

“Took a while from completing the initial forms to getting an installation date. I had to send an email to chase it up. Other than that everything went smoothly”

Helpful Report

Posted 2 years ago

“Communication, installation and service has been exceptional. Could not have asked for better. Carl Gibbs did our installation - friendly, knowledgable and efficient. Highly recommended.”

Helpful Report

Posted 2 years ago

“Adam was brilliant thank you”

Helpful Report

Posted 2 years ago

“The installer was 1st class, friendly and efficient. The same could not be said for the shambolic sheduling team. 5 stars ONLY for the installtion chap.”

Helpful Report

Posted 2 years ago

“The installation process was fine althouigh the engineer was very late in coming to the property. However he was impatient to explain how top use the charge. He saiod he had been given 15minutes to check the electrics and ex[plain to me how it works. He the end he couldnt explain and he just left saying that I should read and follow the manual.”

Helpful Report

Posted 2 years ago

“Our technician, Eddy Howard, turned up exactly on time following a text telling us when he would be arriving. Very friendly and helpful. Completed the job to a very high standard and explained everything well. Very efficient.”

Helpful Report

Posted 2 years ago

“Very professional and friendly”

Helpful Report

Posted 2 years ago

“Excellent from start to finish. Ordered on a Saturday, completed the online survey on Sunday, charger installed and operational on Tuesday! Nilesh did a great job.”

Helpful Report

Posted 2 years ago

“Very disppaoiinted with the time it took from ordering and paying to actually having my charging point fitted. Ordered 28/10/23 and finbally got it fitted 18/01/24. Misscoumminiaction, emails sent to the wrong customer, me having to chase and getting no reply to emails, then having to wait 1 hrs 20 mins on hold on the phone. Now ive had the pint fitted it wont connect to the Wi-fi and the engineer that fitted it said he doenst have the knowledge to be able to do any more and that i have to call the custiomer service desk. Not good enough, no doubt that will be another 1hr and 20 mins of my life i wont get back. he said that some wifi connections wont work with this model, nobody told me that when i placed the order.”

Helpful Report

Posted 2 years ago

“Arrived on time, very polite, explained what he was going to do, agreed location etc. Very tidy job and all cleared up afterwards.”

Helpful Report

Posted 2 years ago

“Very helpful, clean worker Explained how it all worked”

Helpful Report

Posted 2 years ago

“Brilliant efficient super quick”

Helpful Report

Posted 2 years ago

“Competent and friendly. Also very neat and tidy. No complaints at all.”

Helpful Report

Posted 2 years ago

“Installer arrived promptly and worked cleanly and efficiently.”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“Really good - nice guy and informative. Thanks”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews