Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant installation, Wiring neat and tidy, nice charger, installed to a high standard”

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Posted 2 years ago

“The pod POINT engineer was thorough and very informative throughout the installation, a credit to your company.”

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Posted 2 years ago

“Very good polite professional”

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Posted 2 years ago

“Installer was amazing but the process to get him there was a nightmare with multiple photos and videos having to be submitted. I was told that access would be required to the electric supply box which meant moving a washing machine and removing worktops. Once the installer attended he said we needn’t have done that and amended instillation due to the electric supply box being difficult to access. Had an engineer have just been sent in the first place it would have avoid a lot of hassle and disruption.”

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Posted 2 years ago

“The process of planning the installation was very thorough and helpful. On the day the installer was very competent and dealt with everything perfectly.”

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Posted 2 years ago

“Excellent service from the installer who went above and beyond making sure all was correct .”

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Posted 2 years ago

“Engineer did a good job and took time to explain everything and answered all my questions fully”

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Posted 2 years ago

“Very efficient installation”

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Posted 2 years ago

“My installation proved to be technically challenging due to living in a large, grade II listed house with power for the charger supplied from a secondary fuse board. A direct connection to the mains was not possible due to concrete flooring, listed flagstones and listed building consent conditions over where the charger could be installed. PodPoint arranged for a site survey and found a good solution to these challenges, I would happily recommend them”

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Posted 2 years ago

“very good service and the engineer was fantastic, install was fantastic too”

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Posted 2 years ago

“Really pleased with the installation. Installed in requested location”

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Posted 2 years ago

“Very good experience”

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Posted 2 years ago

“Poor customer and communication would not recommend them”

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Posted 2 years ago

“Technician was calm and explained the process and what’s required.”

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Posted 2 years ago

“Simple and efficient… has worked well from day 1”

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Posted 2 years ago

“I was worried that the installation would be problematic due to the location of the electricity supply and the location for the pod to be mounted being awkwardly placed from each other. However, my worries were unfounded and the installation was completed without fuss or disruption, and in a timely fashion with everything left very neat and tidy. One happy customer. I have yet to actually use the charger though as my car is still on order.”

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Posted 2 years ago

“Actual installation on its own would score 5/5 however electronic dealings in lead-up abysmal with responses taking at least 48 hours. When chased for a response immediate reply given. When questioned, no response to my query as to why the customer was expected to complete the initial survey. No response to my email stating I was 76, not so agile any more and not very tech savvy. still await an explanation for the reference made to on-going covid 19 regulations, what were they at the end of April 2023 ?”

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Posted 2 years ago

“The whole process from initial enquiry to completion was seemless. Graham the engineer was very polite, friendly and professional. Solo 3 looks great. Thanks very much.”

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Posted 2 years ago

“The appointment was organised very quickly. The engineer arrived on time, was very polite and explained what he was going to do very clearly. The work was carried out to a very high standard.”

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Posted 2 years ago

“Very quick to arrange installation when car was due to arrive.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews