Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial installation was fine, but I have an issue, emailed them last week and auto response email said we will be touch within 1 day, this is now the third working day and no response, you cannot get to speak to anyone over the automated system, so this is to try and get some response, as I have an installed charger that after 3 months has a fault”

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Posted 3 years ago

“Very straightforward to arrange and schedule. Installer was quick, thorough and provided great service.”

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Posted 3 years ago

“ALL VERY PROFESSIONAL”

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Posted 3 years ago

“Quick and very tidy install. Very personable engineer who clearly explained process and job”

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Posted 3 years ago

“The order process was abysmal in that non of the caveats were explained prior to ordering. For example there was no explanation of what complications may arise if a looped supply was present and the order process implies an install will happen within two weeks but even without complications this was extremely unlikely. As I was on a looped supply I did hit issues that there resolved by myself and northern power grid within 3 days but Pod Point waited on the information for nearly a month. It was only through chasing that this was discovered. The delay would potentially have been even longer! I have no complaints about the install and the installer though, the final stage was done extremely professionally and the installer was quick, thorough, friendly and a credit to a company that could do better in their explanation of things during the sales process, issues resolution and planning departments.”

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Posted 3 years ago

“Very quickly & professional installation, very pleasant guy& friendly”

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Posted 3 years ago

“A smooth installation experience, all my questions were answered and the engineer I had went out of his way to make the installation painless”

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Posted 3 years ago

“Very thorough and informative installer”

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Posted 3 years ago

“Very good installation process. The engineer who fitted the charger was very helpful and it took less than 2 hours to install. No problems - good job”

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Posted 3 years ago

“All in all very good”

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Posted 3 years ago

“Initially I found taking all the photos of the electric metre to where I wanted my pod point installed a bit confusing as I kept having to resend additional information. I then spoke to someone in the installation team who guiding me through what was needed and I was then booked in the following week. The installation was very professional and I was very impressed !!”

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Posted 3 years ago

“Very efficient, quick and explained everything well”

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Posted 3 years ago

“Professional”

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Posted 3 years ago

“The installation was floorless because it was on a wall. The installer was very efficient.”

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Posted 3 years ago

“The installer was fantastic. Worked in poor conditions, was quick, and friendly.”

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Posted 3 years ago

“Charger was installed on the 26th October, so far I have been unable to use the charger due to the location distance of the charger to my car. I have emailed pod point twice & called 3 times asking for the charger to be moved nearer. As of yet, I have had no response apart from we are looking into it. Customer service is non existent. I have now informed my company of the poor service & advised them I am unable to carry out my duties due to the non availability of a car. At present ,My company assign pod point all there work .”

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Posted 3 years ago

“Professional, on time and work carried out to a good standard, no mess left and the installer was polite and explained everything.”

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Posted 3 years ago

“It was ok, the installation took 3hrs and 15 mins. The electrician was polite. The charger is on the wall and works. I did have my electrician pre-fit an isolator so that no drilling or damage would be necessary, but the electrician said that i had to have another cable fitted in case the supply was overloaded, even though the new power supply was 3 core 25mm armored cable from the house. I heard hammer drilling, even though the garage is timber frame, and the electrician had drilled from inside and split out the timber cladding which was a shame. Anyway....it works”

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Posted 3 years ago

“Loved the online survey, it made the installation quick and efficient”

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Posted 3 years ago

“Very happy with the work it was carried out in a professional way every thing was left in spick and span state when work was completed”

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Posted 3 years ago

Pod is rated 4.6 based on 36,116 reviews