Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class installation. Engineer arrived on time and explained what and where he needed to access and installed Pod Point without stopping and extending the route past what other installers call 'Standard' The weather was dreadful but he just kept going. I am very pleased with the charger and he explained how to maximise through the app which I have done and set the charging to my off peak supply. I would recommend this charger and the company that carries out the installations.”

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Posted 3 years ago

“Great service from start to finish. Efficient and friendly professional installation engineer. Process was straight forward and installation completed within 2 hours.”

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Posted 3 years ago

“Great installation and left everything clean and explained well - great guy and service 😊👍”

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Posted 3 years ago

“Quick installation date from tiem of order. Punctual and helpful installer.”

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Posted 3 years ago

“The installation was excellent”

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Posted 3 years ago

“Everything was done online with regards to arranging installation and payment. The installer was knocking on my door at 8am. We discussed where best to put the Pod Point. When he measured everything out, it was going to take double the amount of cable. I agreed to the additional cost and was sent a link to pay. Everything went smoothly.”

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Posted 3 years ago

“Found the communication to be very poor. The engineer was delayed on the original timeslot was between 8 am to 12 pm but the engineer did not arrive until almost 6 pm. Would have expected a phone call from the head office to inform me of this as I had taken time off work. Once the engineer arrived he was however very hard-working and completed our installation even though it was dark.”

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Posted 3 years ago

“Such a quick and easy process and service. I would not hesitate to recommend pod point. Thank you.”

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Posted 3 years ago

“The initial installation was fine, but I have an issue, emailed them last week and auto response email said we will be touch within 1 day, this is now the third working day and no response, you cannot get to speak to anyone over the automated system, so this is to try and get some response, as I have an installed charger that after 3 months has a fault”

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Posted 3 years ago

“Very straightforward to arrange and schedule. Installer was quick, thorough and provided great service.”

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Posted 3 years ago

“ALL VERY PROFESSIONAL”

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Posted 3 years ago

“Quick and very tidy install. Very personable engineer who clearly explained process and job”

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Posted 3 years ago

“The order process was abysmal in that non of the caveats were explained prior to ordering. For example there was no explanation of what complications may arise if a looped supply was present and the order process implies an install will happen within two weeks but even without complications this was extremely unlikely. As I was on a looped supply I did hit issues that there resolved by myself and northern power grid within 3 days but Pod Point waited on the information for nearly a month. It was only through chasing that this was discovered. The delay would potentially have been even longer! I have no complaints about the install and the installer though, the final stage was done extremely professionally and the installer was quick, thorough, friendly and a credit to a company that could do better in their explanation of things during the sales process, issues resolution and planning departments.”

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Posted 3 years ago

“Very quickly & professional installation, very pleasant guy& friendly”

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Posted 3 years ago

“A smooth installation experience, all my questions were answered and the engineer I had went out of his way to make the installation painless”

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Posted 3 years ago

“Very thorough and informative installer”

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Posted 3 years ago

“Very good installation process. The engineer who fitted the charger was very helpful and it took less than 2 hours to install. No problems - good job”

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Posted 3 years ago

“All in all very good”

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Posted 3 years ago

“Initially I found taking all the photos of the electric metre to where I wanted my pod point installed a bit confusing as I kept having to resend additional information. I then spoke to someone in the installation team who guiding me through what was needed and I was then booked in the following week. The installation was very professional and I was very impressed !!”

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Posted 3 years ago

“Very efficient, quick and explained everything well”

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Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews